Warren cleared our bathtub drain today in 10 minutes! The fastest plumbing job ever! We are so relieved we can use the bathtub again. Thank you Warren! read more

Stressful toilet leaking issues today! Josh and Warren were very professional and helpful. They came to the apartment and quickly assessed the issue. They were friendly and made me feel at ease. Thank you for fixing the problem. read more

Johnny and Sam are great! Friendly, fast and efficient service with a smile and few laughs too! Look forward to working with them in the future! They diagnosed the issue and explained it me in terms I could understand with a solution proposed as well. I highly recommend 535 plumbing and Johnny and Sam! read more

Came home from a trip and my toilet was clogged which had roots in it last year, which 535 cleared, and thought was from feces as the wax ring was loose from when we bought the house. Jay came to run a camera and I discussed the results with Frank who reviewed the footage and recommended pipe lining as was unclear if from the flange or ABS joint. I really appreciated how he patiently explained the situation over 3 calls so I fully understood the possible job, which was potentially expensive. In the end, the lining crew chief Ali, re-ran a camera and found the roots were at the flange under the toilet and not in the piping. Saved me thousands of dollars! Ali and Alejandro did a great job replacing the flange and explaining all they did. Alejandro also did not just wait around but asked for other jobs needed and they ended up rebuilding the old toilet tank as well as replacing my old water pressure regulator, even going back to 535 in town twice to get parts. Alejandro had to adjust piping on the regulator a couple times as pipes were at a strange angle, as well as coordinated with Board of Water to shut off and turn on our water. Ali had to leave for another job, but Alejandro stayed until all work was done, almost 12 hours, and educated my wife and I a lot about our home plumbing. Really appreciated the above and beyond work of this crew. Mahalo! read more

On January 4, 2025, I needed a plumber to rebuild a toilet for one of my tenants and office assistant Diana did an awesome job in scheduling a plumber for the next morning. Their plumber Jay came out and fixed the toilet right away so now it's perfect! Great job as usual! read more

Great service! Office made it easy to schedule leak detection and repairs fast! Replied fast and made it easy for me in an urgent and confusing situation with a pipe leak. Mahalo to office staff- Karen, Kelli, and Frank!! And also plumbers- Chrystan B. And Jim B. Everyone was professional and courteous! read more

John and Sam were efficient, friendly and were very courteous and did a great job replacing the property valve. I would give them 5 stars.

Order sewer inspection for my clients... and technician showed up 2,5 hour later!!! When I called dispatch , she said technician mistake, technician said dispatch mistake. Both of them just kept blaming each other. They gave my clients discount of 5% , 20$ off ... Not suggesting this business to my clients anymore:( read more

I call this morning 8am and they came 12:30pm today. It really super fast and relieved. Thank you Mark:) read more

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My toilet water valve began leaking onto the floor. After no response from another plumbing business, I found 535 Plumbing as highly rated. I was not disappointed. 535 answered my phone call right away and dispatched a technician, who arrived earlier than the estimated appointment window! Roydenn Oppenheimer is an exceptional person and experienced plumber. He fixed the leaking toilet and coordinated an appointment to assess for possible restoration of water damage to the floor. He even found the outside water meter that had long been covered over with dirt and gravel to shut the water off during repairs. Roydenn, at my request, also installed a water shut-off lever along one of my outside faucets--so much easier, and he replaced a frozen valve on another outdoor faucet. He was kind, easy to work with, and non-judgmental working in the confines of my very old house which is in disrepair. 535 has set a system for responding to customers calls and dispatching a well-qualified technician right away to assess, estimate, and do the repair. Customers can monitor technicians approach time on their smartphones too. I'm considering them my plumbing company from now. read more

Atta and Jacob were the best. They were super thorough and professional. , double checked and tripple checked. I have used this company many times including water heaters installation. Not only were they professional, they were easy on the eyes. Bonus! read more

Victoria, Nina, Karen are the front line workers of the company. They took my plumbing problem after reviewing the few pictures I emailed them and gave me quick estimates. They even referred me to an experienced plumber, Frank, who explained some of the plumbing lingo so that even a layman like myself could understand. Extra kudos to Nina who, surprisingly, didn't get frustrated with all the questions I asked; and also very punctual in keeping me informed. If you're looking for serious workers who are also sociable, Jay and Alejandro are your "go to" people to do the actual repairs. They arrived at the expected time that water was going to be shut off in my condo unit. Their behaviors demonstrated a little touch of refinement in their character as they removed their footwear, without being told, before entering my unit; and cleaned up when they left. I've experienced other companies not doing these simple acts of courtesy. Jay and Alejandro were goal oriented when it came time to work and their work appears excellent...no water leaks from 10 hours ago when they completed the job of straight work. They even explained their answers to my questions when I interrupted them. Overall, their work took about an hour to complete. I was surprised how fast they worked. They came, they fixed and they left. I've used 535 Plumbing 2 times in the last 6 years. I believe they deserve the highest rating available for their work and personal mannerisms, dispositions, practices and skills. As I have experienced in the past, the company is staffed with people who are a credit to their professions. I have absolutely no qualms about recommending them to anyone who needs plumbing work done on their home. Oh, by the way, their fees were also excellent compared to other estimates I obtained. read more

Aloha, Big mahalo goes out to Nicko Garcia who did the work for me. Appointment was schedule for between 3:00 - 5:00 p.m. but he arrived at 2:15 - 2:30 p.m.. I had a clog toilet and it was leaking water at the base. He unclog the toilet by dismantling the pipe under the sink and used a drain auger to get down the pipe and was able to unclog it with it. Turned out to be paper towel stuck down there in the pipe. He then had to reseal the wax and rechalked the toilet base because it was leaking everytime I used to plunger to try and unclog the toilet. Overall it was a great job by Nicko. Mahalo 535 Plumbing & Nicko Garcia. Mahalo, Gerald "Kalani" Enos read more

Gabriel came over on time and did a fantastic job. He replaced the cold water gate valve with a ball value and made all the necessary water and electrical connections. Since the water heater was in a tight space, he placed the heater in a location that made another part of the pantry accessible. Checked for leaks and all good! read more

Great professional service with fair prices. I would highly recommend this company for quality products and services. They have your best interest in mind and treat you like family. Mahalo guys! read more

Quick and responsive coordination by email, text and phone. They offered to come out in 1-2 days to replace my gas water heater. Pricing was competitive. They text updated arrival information and follow up. As in many plumbing jobs, there were a few unexpected challenges. My enclosure was slightly too small, and another existing valve was broken. My technician Jourdan kept me informed and took time to complete the job correctly, and with a great attitude. From start to finish, I can see why they've earned a 5 star rating. Would hire again! read more

Johnny and Alejandro were fast and efficient installing our water heater. Answered all our questions regarding the unit and made sure there was hot water before leaving. This is an honest Public Service Announcement: Speaking from past experience & to save everyone some time and money. Just go with 535 instead of Steve's Plumbing. read more

After moving into a condo in Honolulu, discovered that there was a pretty significant clog in our kitchen sink. Although our landlord paid for the service I must say the people at 535 Plumbing were top shape from the lady who answered the phone to the plumbers that were dispatched to the condo. I'm sorry I can't remember the lady's name but the plumbers, Johnny and Phillip were on time, efficient, and helpful in suggesting tips to prevent the clog from happening again. I was told the schedule was booked and as the weekend was approaching the fact these professionals made time to take care of this situation was awesome!! It's not hard to understand why 535 Plumbing was recognized as being the best Plumbing Company in Honolulu! Great people, great value, and impeccable service. Mahalo !! Kealii read more

We Do not recommend this company. I had hired the company as a precautionary measure prior to installing a new washing machine to replace the existing valves as is always recommended by manufacturer prior to installing a new washing machine. 2 men came to do the job (that only required 1 worker as I had mentioned when making the appointment as there was nothing to move and there was simple easy access to the hot and cold water washing machine valves. I was charged double the minimum. A day after replacing the valves we discovered that the new valves were leaking (and the new washing machine had not yet been delivered). We sent to the owner videos of the leaking valves and of the water leaking through the ceiling of a room below. We requested that the trouble be stopped asap and the same 2 men returned who acknowledged that the new valves were leaking as a result of their work. We asked them several times to look at the still leaking ceiling in the room below and they bith refused saying it was not necessary and they would just stop the leaks. Within two days after re-doing the valve work the leaks stopped. The owner refused to repair any water damages that the workers caused for their admitted negligence. The two workers had also lied to the owner saying that we had refused to let them see the damages. read more

They answered the call, told me to forward photos ( I did this immediately) and never called me back! At least respond with a text or something to say you are not interested in my project! read more

Philip is a world class plumber! He goes above and beyond in doing his job. He's got a lot of knowledge coupled with innovative, practical solutions when things don't go as planned. His customer service level of care is outstanding. read more

Exceptional service. Great communication. Trustworthy. We had our tankless water heater serviced and in an hour it was as good as new! Based on this experience, I recommend this company for any type of plumbing repair. Five stars well deserved! read more

Electric water heater not heating water. Called for service today, availability today, came today! We're first told that they would come between a 1:30pm to 3:30pm window of time . . we agreed (it was about 10:00am at the time). About 15 min. later, the tech calls directly and says that they finished a job early and could they come now. SURE! Came, did their diagnostic which took all of 5 min., then determined that it was a thermostat issue. They excused themselves and said they needed to go buy a part and would come back. GREAT (as we knew the parts store was down the street)! They came back and replaced both the top thermostat and the bottom thermostat in the water heater (their rule is that if one goes out they replace both). Settled the bill on site and we were good to go. They said that in 30 - 45 min., we should have hot water and we did! Great service. I'm glad they were available today as not all the time that happens. These guys knew what they were doing and solved the problem. Took the whole job a little over an hour. Nicko and Casey were the plumbing technicians. Compliments to them and intake coordinator Karen who set the whole thing up!! 535 Plumbing is great! read more

It started out as a simple scheduling of a bathtub faucet leak. The refinishers observed that the spout was leaking. They recommended to have a plumber come out and fix otherwise the reglaze would not adhere properly. I contacted them on Friday and had them come out on the following Monday. Good thing because during the weekend, the downstairs toilet started to leak at the base. I was able to have 535 add it to the job list. Mark was able to fix the toilet and faucet within 2.5 hours. He explained the cause of the leaky faucet that the water handles were essentially being worn down. read more

I requested service from 535 for what originally was a shower cartridge replacement and became a valve replacement. Based on estimates, 535 was also much more fairly priced than other estimates I had gotten. The service team was great; they were responsive and professional. They responded much faster than competing businesses and were good about contacting me regularly to keep me up to date on scheduling. Also, for almost every appointment where I was given a range of time, the technician arrived within 10-15 minutes of the earlier side of the estimated arrival window. The 5 star rating is for Jack. Dude was super punctual, friendly, and knowledgeable. He took the time to troubleshoot and save me money where he could, and when troubleshooting eventually revealed that a valve replacement was where we were headed, he kept me informed and educated about what changes he was making and how he'd make them. Great guy. TL;DR - 535 good read more

Since I had excellent service from 535 Plumbing last time, I called them again! They did a wonderful job on some bathroom repairs. Scheduling was great and they were on time. Also, the price was reasonable. Nice and easy staff to work with! read more

Johnny and Daniel were so professional and courteous. I would recommend this company and these men for a job well done. They both stand out in my opinion and would likely rehire them. read more

Call, took pics and they came back wit quote. They came that day! It wasn't even an emergency. Jourdan and Suny were friendly and did a good job. Did wonders for an old house. Appreciate 535 workers for alway helping out. read more

Fast service. Responsive, flexible, friendly. I appreciated the constant communication and updates.

Morgan and Bronson arrived right on time. They were very courteous and professional. They did a very good job. I would recommend this company to anyone needing this type of work. read more

I used 535 Plumbing in the past to replace a leaking gasket for my toilet a while back and was very happy with the work. This time I needed to replace my kitchen faucet, garbage disposal, and shower trim kit. Chrystyan and Austin were friendly, fast, and efficient. They did a great job and I'm very happy with the work they did. The office staff were also kind, patient and efficient, especially since I kept having to reschedule due to illness things popping up. I would definitely use them again. read more

Replaced 3 water heaters and first-rate operation from the initial office engagement through installations. The office staff patiently and effectively worked me through the process, they exemplified outstanding customer service which nowadays is not so often experienced. Installation by Clayton and Casey was extremely professional and efficient - really knew their stuff! Have confidence with 535 Plumbing! read more

Hired for plumbing repair in our bathrooms. Gave 1 star for professional front office staff when we called for scheduling and 1 star for professional workers who came to do initial assessment of the problem. Minused 3 stars for the actual plumbing job due to causing damage to other parts of the bathrooms (i.e. scraped up bathroom bc didn't use drop cloths), left metal scrap pieces inside the toilet bowl water, left scrap pieces all over the bathrooms and worst of all repair ended up leaking within a year causing water damage. There was a few months of back and forth of them trying to deny it was their job even after confirming the receipt of work completed in their system. They eventually sent people to fix the problem, but the person who showed up was very unprofessional trying deny it was their job. How a business handles their mistakes, in professional/unprofessional way, says a lot more than positive reviews and helps determine if I want to return to them. If you decide to go with this business, take pictures before hand to back yourself up in case of unexpected damage/leaks and keep your receipts. For us, we moved on to different plumbing companies and found more professional service for around the same cost. read more

Tenant notified me that tub faucet would not shut off. I called 535 Plumbing and Kelly set up service for us the same day due and the problem was fixed. Plumber Jay showed up within the time and was able to fix right away. Thank you for saving us from property damage. read more

Johnny and Gabe came to my home and immediately identified my problem as a broken flange versus a much more serious issue. What a relief. They were helpful, polite, courteous and kindly explained what was causing the leak and how they would repair it. They even explained how and why I should get prompt carpet cleaning services to prevent unwanted odors A very comprehensive, professional job. read more

The team was part of a construction team so the appointments were scheduled for me. Definitely one of the most reliable subcontractors that worked on my remodel. Really kind people to work with. Juli read more

Had a plumber connect a pipe to a new bathroom sink and he didn't install it correctly. As a result water was leaking all over my apartment dripping onto the downstairs floors. I would not recommend. The 535 plumbing better pay the damages read more

I called eight plumber "call centers " in a row. None would provide any estimate, nor even an hourly rate for work. They would entrap one to pay a fee to visit and assess the situation, then give one the option of paying whatever quote they decide to conjure up or pay the initial visit fee...then I would need to start all over with someone else. My ninth call, I reached a real representative of the company! Diana was courteous and professional. She gave me a firm quote within five minutes, with various options , and scheduled the work within two hours...on a weekend no less! Jay & Gabe arrived, there were a few complications due to the old condition of the shutoff valves, and delays in getting the building water shut off as a consequence, but these guys handled it well and charged me fairly. Great people. I highly recommend them. read more

This company was recommended to me and they were excellent. Very professional and knowledgeable They know their stuff and were thorough in their explanation of what was needed. Completed a really tough job quickly and efficiently read more

Had 535 Plumbing repair an old leaking bathtub fixture in friends apartment. John Carlyon was the plumber. Polite cool guy that's easy to talk too and ask questions. Was up front explaining what possible problems that might happen being it's an old fixture while doing the job. Luckily he was able to repair leak quickly with no issues. Definitely keeping this company in my contacts for any future plumbing needs. Highly recommend 535 Plumbing. read more