I recently had A-1 Budget Plumbing replace my bathroom faucets and water heater, and I couldn't be happier with the service. Bob and Austin who performed the work were professional, courteous, efficient, and highly skilled. "Mahalo nui loa to the A-1 Budget Plumbing team for your outstanding service. read more

Andrew came out today to fix a drain valve. Again another very professional job. The company is lucky to have a professional like him working for them. read more

A-1 Budget Plumbing - Main shut off valve - Plumbing Near Me - Kailua, Hawaii

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WARNING!!!. They are quick to say they charge $150.00 an hour plus materials. When you get their estimate, do the math. I had a job of replacing a 2" cast iron drain line to ABS. They told me it would cost between $6,000.00 to $8,000.00 with two technicians for a 6 to 8 hour job. At 8 hours, that's $2,400 in labor. How do they justify $5,600.00 for ABS plastic pipe and connectors? It's only a 20' run. By the way, their estimate said it is a 40' run. Another thing to consider, they charged me $196.34 for the estimate and they still gave a "shady" estimate of $6,000.00 to $8,000.00. They were at my house for 40 minutes and there are no buried pipes, why can't they come up with an exact estimate. read more

Drivers parking needs vast improvement. When I came outside from the restaurant with my family, this was parked on my driver side. If there had been anyone parked on my passenger side, we would not have been able to get out and I would not have been able to get my children in the car Do better. read more

A-1 Budget Plumbing - Outside of Buffalo Wild Wings and panda express in Ewa Beach on Wednesday July 1st around 5:20pm - Plumbing Near Me - Kailua, Hawaii

Avoid A1 Budget Plumbing if you value your time. I called ahead, explained exactly what I needed, and was given a window from 11 a.m. to 4 p.m. I rearranged my entire day because it was my last day in the apartment and I needed to be there. They never showed up. Then at 5 p.m., an hour after the window had already passed, they canceled. No solution, no accountability, just a cancellation after I'd spent the entire day waiting. Their failure put me in an awful position. I was already sick, it was my last day before moving out, and because they bailed, I had to scramble to find another plumber. If you're looking to be respected and have even basic reliability, this wasn't it for me. read more

Once again, A-1 Plumbing came to my rescue. I had a shower leak in my studio. Maka and Dane came out, ID'd the problem, replaced the shower valve cartridge (no easy task - it was over 20 years old), replaced the Fawcett and trim, then rebuilt the adjacent toilet (whose works were over 14 years old) - all with commercial grade parts. These guys are great, fun to work with, and efficient. The charge for all that was well under what I was expecting. Last time Bob installed a new water heater - also excellent work. Don't call anyone else but A-1. J. Amos, Mililani. read more

Extremely disappointed in A-1 Budget Plumbing. We recently needed to have a water shut off valve replaced outside of our home and scheduled A-1 Budget Plumbing to do the work for us. The work required a plumber to dig a small hole, turn off the water, replace the valve and turn back on the water and re-fill the hole. A-1 Budget Plumbing was advised and understood this. A-1 Budget Plumbing arrived on a Friday, proceeded to dig a much larger hole than needed, throwing the dirt/grass on the sidewalk (making a mess) and when the valve was exposed the plumber said to us that he needed to leave because the company had him scheduled for other jobs and would not be able to come back until Monday. Leaving a large hole right next to the sidewalk over the weekend (which is a liability issue) AND being unable to finish the job he was scheduled to complete! (I took off of work for this?) What made matters worse is that the plumber charged over $300 for digging the hole (and doing zero plumbing work) and LEFT. That's right, straight up evaporated; with promises of coming back on Monday. We called the company, who's office manager aligned that the decision for the Plumber was in accordance with their processes and he was booked for the day. So despite being advised of the work prior, having a scheduled appointment and making sure that I was home to assist if needed, none of that mattered because he was busy and therefore procedure is to abandon the job for the day and come back later while charging us $300 in the meantime for just digging a hole and with additional charges when he "comes back on Monday" for the actual plumbing work. I do not know about you, but I do not think its appropriate/good business practice/customer service or even common sense to leave a pre-scheduled job half-complete. Its not like this was a major commercial job or anything out of the ordinary, it was a simple residential service call. I ended up calling another plumbing company who solved the issue in about 45 mins and was much cheaper. Never using, advising or speaking highly about this company. AVOID. Call someone else. read more

A1 Budget Plumbing has been my one-and-only plumber for nearly 10 years, for both my home and rentals. There's a reason for that loyalty: they are incredibly dependable, their prices are fair, and I trust them with any job. They've handled everything I've thrown at them, including a major underground leak repair. As a long-time, satisfied customer, I highly recommend them to anyone. read more

I have been using A-1 Budget Plumbing for a few years now, ever since the apartment building I reside in took them on as their go-to plumbing contractor. I have never been disappointed by A-1 Budget Plumbing. They are timely in responding to my initial call and any further concerns I have, and their technicians have always done great work, especially when it comes to last-minute repairs! If you're ever in need of a good plumber, I recommend A-1 Budget Plumbing. You won't be disappointed!!! read more

A-1 Budget Plumbing is our "go to" company for all of our plumbing needs. They are always on time, their plumbers are knowledgeable, friendly, answer any-and-all questions, and clean up after the job is done. Today, they replaced a shut-off valve under a sink, behind a dry wall panel. The task involved removing the panel, removal of the old valve and installation of a new valve. The work space was cramped and demanded awkward body positions. We're well-pleased with not only Bill's professional skill, but his courtesy, as well. read more

We've relied on these guys for various plumbing issues in our older house over the last 4yrs. I called them last week for a leaky kitchen sink pipe. The plumber they sent spent maybe a half an hour replacing a pipe, invoice was about $175. Seemed fair to me. It's also a plus that the company representative on the phone and the different plumbers have all been always very nice. read more

I have used A-1 several times over the last 10 years at my Waikiki condo. They know the quirks of our building, arrive on time, and do good work. read more

Plumber climbed up on my bathroom vanity to reach something and ended up cracking the marble top. Called the office to see if anything could be done. Spoke to the manager. After some discussion, he refused to do anything and suggested we 'part ways'. As a long time customer, I was pretty shocked at what he said, but I guess that's one way to get out of it. I guess it would only be fair to give some stars since my plumbing issue was successfully fixed. Ended up having to replace the vanity myself tho. Small kine bummers. Bum-bai pau. read more

Although we got an appointment for the next day, since someone was in the area, we got a call back and actually got same-day service. Louis was terrific! He got the job done quickly, and was a really nice person to boot. We were very appreciative of the service provided by A-1 Budget Plumbing. read more

Finally today we received phone call from A1 budget plumbing's manager Matthew after we made claim to their office. Why we need to talk to manager? it was our experience with them... One of the two sinks in the bathroom had very slow drainage, so I called A1-Budget Plumbing to fix the problem. This was the second job we did with them. The first job was quite expensive, repairing the kitchen disposal and the plumbing that connected it. I expected the plumber would snake the drain, so I removed all the things around the water pipe below the sink in the washroom and prepared it so that it was easy to snake. The plumber who arrived was the same worker who did the work in the kitchen. He just took out the stopper of the washbasin and removed the dirt. He didn't even remove the U-shaped pipe under the washbasin, so he didn't clean out the pipe. His work time was only a little over 20 minutes, but the charge was a minimum of one hour's work. We asked the plumber, "Don't you want to snake the drain?" We felt his work was not professionally thorough. The plumber replied the was reluctant to snake the drain because of a risk that the snake might punch a hole in the old, weak pipes in our building. Both my husband and I were puzzled by the answer and saw him off with a feeling that somehow didn't make sense. After he left, we did a test: we filled the two washbasins to the same level and opened the stoppers at the same time. Then it took three- to four times longer to drain the problem washbasin, even after the plumber's work. We immediately contacted the office and told them that the drainage was not improved. A-1 sent out a different worker anther day. At first, the second plumber tried to convince us there was not a drain problem. Finally, after we insisted and repeatedly showed him the comparison in drainage between the two sinks, he agreed to snake the drain. He also cleaned the U-shaped pipe that the first worker did not do. After the work was completed, we checked the water flow several times and compared the speed of the drainage of the two washbasins to confirm that it was the same. My husband called the office objecting because he had to pay for the work twice for the same problem. He was told that the manager would respond, so we waited for his call, but there was no call. My husband called again asking what was going on the next day. The woman who responded interrupted my husband's words, was abrupt and did not want to listen to him. I've read another review by a customer who was similarly charged twice in the same sort of experience as us before. Is this typical of how A-1 does business? Just after I finished writing this, the manager, Matthew, called me. He had reviewed our complaint and agreed it was justified, apologized for the extra charge, and promised to refund the duplicate payment for additional time. We also paid the snake fee, as originally agreed. He also apologized for the delay in contacting me because he was busy and didn't have much time in the office yesterday. We were on the way to convey our doubts about the condo management's recommendation of A1 Budget Pluming just when Matthew called. In fact, I have a plumbing job scheduled in July, and I thought I couldn't use A1again. But just before my husband and I put our hands on the office manager's doorknob, Matthew called me and maybe it was an opportunity for us to trust them again. In the end, we went back to the room without telling the condominium manager about this matter. Matthew said that he would respect our concerns and proceed immediately to make adjustments. He said that feedback on his work was important, so he would read this review. I hope that going forward, the give-and-take relationship will continue to be fair. read more

I am very pleased at how professionally a recent issue was resolved. We have always been very happy with A-1 Budget Plumbing and have used them over and over. We have never had an issue. This time we had a small issue that needed to be dealt with and the company came through with flying colors...standing behind their service and keeping the customer's needs in mind. I will continue to use them and recommend them. Thank you all for your courteous and professional service from the person who takes the initial call to the service technicians and the managers. VERY PLEASED. S. Jordan read more

Reason for call: toilet flush not strong after plunging clog First time using this company, they were recommended by my coworker who owns many rental properties. We called them because the initial plumbing company we called did not resolve the issue after 2 visits. A-1 resolved issue in less than 1 hour and their cost was comparable to the initial company used. Appreciate A-1 testing toilet several times, using toilet paper, to make sure the issue is resolved. This writer not present for service [owner present], writer heavy user of said toilet read more

Plumber Juan came this morning. He inspected the service area for 15 mi . I told him the cost of repair does not justify the benefit. I told him I'm willing to pay him for the visit. He came back and charged me $150 for a full hour of service even though he didn't do any work. He called the office and the office insisted charging me a full hour of service. I told the office I was willing to pay $100 for the visit because of the extra wait time. The office person told me not to call them again and hung up. The repairman left without getting a penny. read more

I had a broken faucet and needed a speedy repair (the leak was causing a roach problem, yuck!) . A-1 worked with me to schedule the repair within a great budget. They came to my unit and the service was excellent! They were great to work with to get it scheduled quickly and within my available hours, called in advance the day of the service, and my new faucet is working well. Highly recommend them for your plumbing needs! read more

I hired A1 Budget Plumbing to clear a clogged sink in my kitchen. The initial estimate was $200, but the final bill was $617. The plumber stalled repeatedly, used a saw to cut the plastics pipes to install all new ones, which extended the hours and added to the charges. After researching, I found this is a common complaint about this company. Additionally a former employee informed me this is required tactic for all employees! Customers should be cautious -- get everything in writing and consider other providers who are more transparent with pricing. read more

excellent custom service and repair. honest, knowledgeable, friendly office staff, good communication when they are coming. Albert knows his stuff. courteous and competent. read more

I have been using A-1 Budget Plumbing for a number of years and have never been disappointed with their service and professionalism. Communication is also top-notch. Recently, I had to have the toilet seal ring in my condominium replaced. ALBERT was in on time and fixed the problem within an hour. Did I mention that their billing is always fair and reasonable? I highly recommend A-1 Budget Plumbing - bar none! read more

We have used these guys for our homes over the years, but after today I will never use this company again. I called on a Wednesday for a leaking hose and had to wait until Saturday -- and because of that, I was forced to pay the weekend rate. When the plumber finally arrived, what should have been a 45-minute fix dragged out to nearly two hours because his drill was NOT charged. He still didn't finish the job, and I was told someone would return later to finalize the loose screws (a 3 second fix)...Literally possibly a 1 sec fix. Almost a week later, they finally sent another plumber on a Tuesday. Instead of treating that as the continuation of the unfinished job (they only allegedly needed a charged drill mind you), they tried to bill me again. When I refused, the guy I spoke with (pretty sure his name was Matt, he was super condescending, rude, and threatened that they might not service my properties in the future. I had to process that nonsense for a nanosecond, before responding to him verbatim, "don't worry we WON'T be calling you ever again." When I take a bird's eye view of everything, the plumber who initially came was using the drill, it was "on" yet he was telling me it's not charged as I was watching it whir about?! Uhhhh ok, no charge, got it... so I guess you can't screw in the 2 screws all the way... It was annoying, but I figured easy breezy fast return fix at logically zero additional charge and since it was outside I wouldn't have to stick around for the 4 - 5 hr waiting window. Didn't pan out that way though. ln summation, I paid $324 for an incomplete repair, wasted time, and offensive communication. If you value professionalism and accountability, not to mention price transparency look elsewhere... These guys are under the misconception they are some shiny unicorn operation. They also tried to come back after " completing" a job the week before at my rental property and my tenant said, "no, that won't be necessary." I'm starting to wonder if it's a tactic or modus operandi? Hmmmm? Anyway, there are other plumbing companies out there! Moreover, this is a small island, the coconut wireless will light high maka maka operations that overcharge and under deliver up, while also being rude?! Spare me... I'll never use this company for our properties again. My fiancée also manages over 170 properties throughout the island. I called her right before writing this review I was so pissed off. Again, this was after being force fed the weekend rate. read more

Loved that they mentioned right off they have a flat hourly rate plus parts they use. They came out right away and on time. Work was done very efficiently and the job came out well done! We are very happy with the job! read more

Good service, courteous and quick. Able to clear drain line, test the system and replaces wax ring on primary commode

This morning the plumber came and he fixed my tub and my sink in less than an hour which I was so happy about because for the tub it's been clogging constantly for months and I tried everything the plumber was so nice and fixed both issues thank you folks so much I highly recommend you book them cause they were amazing and came in time and as soon as possible so greatful read more

Our plumber that we've used for many years has retired and we were looking for someone to install 3 new toilets for us. I asked neighbors and they highly recommended A-1. I was initially a little hesitant as we've always used a plumber . . . licensed yes, but a single person (with maybe a helper). We'd never used a company before. This might also be a little narrow minded of me, but the name A-1 Budget Plumbing just sounds a little hokey and like a large, impersonal company. Our neighbors kept singing the praises of A-1 though, so I texted for an estimate and appointment. Long story short, these guys were fantastic! The contact person was efficient, an excellent communicator and very thorough to give and collect information. The 2 guys that came out, made short work of the job. The final cost was actually much less than we expected and definitely much less than our former plumber charged for a smaller job he did for us at a rental property. They were right on time, efficient, very clean and super nice guys to boot! I've since passed their contact info onto friends and they've come back to thank me for the referral. read more

Horrible this company came in did a job with out properly covering area so dust wouldn't fly all over left the places in a complete disaster an to make matters worse the company after 3 phone calls did nothing at all to make things right horrible customer service all they care about is money no professilism displayed no compensation rendered after we had to use quarters to wash an dry all our towels carpets shower curtain or drapes took 3 hours to clean an to top it off they tried to come back into my place after they were informed not 2 it's hour decision to call them but this is the third timing coming other two times left my shower stall in a pigsty an the couldn't fix the issue at hand go figure read more

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I needed a shower cartridge, faceplate and downspout installed. I bought two 50.00 Moen face plates/knob (City Mill) and spout prior to A1 showing up to install. I was charged 1 3/4 hours which a majority of that time was spent installing a faceplate/knob that never worked. My bill was 360.00 and my shower still not working properly. I spoke with Matthew the manager as I felt taken advantage of for the labor wasted installing a something that wouldn't work. He said the plumber was a "journeyman" and it's not his fault that time was wasted on the wrong plate. It was a "That's the way it goes sometimes " mentality. And No Matt, I can't return the new faceplate (50.00) due to scratches and used gasket. Matthew did give me three part numbers that he said should work. For reference, my old faceplate (pic) are concave where more of the "neck" is visible for the knob to fit. I have checked these part numbers and they don't seem to be concave enough to work. So do I spend 120.00 to 180.00 dollars on a plate/knob and another 300.00 labor for something that might not even work? For now, I've installed my old face plate/knob and not sure I want to chance another 200- 300 dollars labor on a maybe. Matthew did give me 15 mins off the price (35.00) which I appreciate, but I think he could have made it more fair under the above circumstances. read more

A-1 Budget Plumbing - Old concave Moen Faceplate - Plumbing Near Me - Kailua, Hawaii

For nine months an uncooperative ​A1 Budget plumbing company and later The Better Business Bureau out of Kansas could not resolve repairs, and poor workmanship. In less than a month​ Sept. 2025, Honolulu Regulated Industries Complaints Office (RICO), Department of Commerce & Consumer Affairs (DCCA), Helped us resolve our differences. Mahalo for their expertise. read more

From start of work until it was complete the job was 60 minutes. But he took his time before working hanging waiting for a helper that didn't show up (didn't get charged for him) plus added time to write the bill and driving time made it 1 hr 45mins. But on recorded camera he was only on property for 1h 25 mins. Since the hourly rate is high everywhere these days, I wish I didn't feel like it was padded too. Plus parts costs are high mark up. I compared to Lowe's part by part. Some were 25% markup which is fair. Others were 300% markup. Still, he worked last enough and efficiently. So I'd use them again. I just wish it felt like I was getting a fair shake read more

A-1 in Kailua - quick, good job, reasonable. Efficient and professional. We always call them for help.

Replacement of toilet seat and tank assembly. Prompt response to request for service, knowledgeable plumbers to take care with replacement of existing leaking toilet tank. Friendly service. read more

Had an emergency plumbing repair on a Sunday afternoon as a copper pipe broke on an outdoor spigot and we had to turn off the main water supply. A-1 Plumbing was able to respond and fix within about an hour and get us back up and running. Couldn't be happier with the quick response and fix. Thank you!!! read more

I texted them and sent them pictures of my problem. They asked for my name to verify I was the homeowner. Then I never heard back. After two days I texted them again, are you coming. Still no response. Had to go elsewhere to get the job done at a higher cost. read more

Very prompt and friendly service. I appreciate being able to schedule over text (vs. having to spell out my name and address on the phone, which has frequently led to misspelling). Albert was really helpful and quick--once he showed up, he was in and out in 20 minutes, which included installing a whole new garbage disposer. My only complaint is that they couldn't give me a more specific time for the appointment (I was told between 10 and 2), so I had to rearrange my work schedule to be available that whole time. read more

Very responsive. Great quality and value of work. Job was done quicker than expected and at the price quoted. Would definitely use again.

Had a toilet seal leaking around the base. They sent an experienced plumber and one in training who was actually quite good himself and I only had to pay for the one guys time, so really helpful. They were very meticulous in their work and fast! read more

AAA great works. very kind and good quality of services. Right estimation. Thank you so much.

It's Labor Day and they came within an hour of our call. Very professional and polite, 2 guys showed up, our clean out was clogged and they took care of it!!! So grateful read more