I have lived at FountainGlen 4 + years and during that time we have had five managers. I must tell you the four previous managers fell short of what should be expected in a senior community. For so many residents, this is their last "hurrah" and should be a good experience. In the few short months that Mandy has been here, she has turned so much negativity in the eyes of our residents to the experience we so needed. The calendar is now filled with more activities which are gaining popularity. Mandy is extremely creative in planning these activities and her energy is boundless. The best compliment I can give Mandy is she LISTENS and will do anything in her power (still has to be approved by Corporate) to make changes that she deems necessary. Stacey has just joined our outstanding staff and is also a welcome addition. The only thing we worry about is the thought that Mandy being so incredible will be taken from us. Please, please don't let this happen!!!! Robin B. read more

Ii have lived here for 4 years.I haven't run into any problems.The apts are a bit pricey but that is everywhere. The asst.manager Wanda is an absolute charm.She has excellent customer service and is very compassionate towards the tenants.She deals with multiple people on a daily basis and always has a great attitude.She never is too busy to help.Most of the tenants are quiet and to themselves.There is great shopping adjacent to the complex.Everything is in walking distance. read more

I had to remove my first review because I was trying to sugar coat the situation.I have lived here for 4 years.When I first moved here there were 2 available apts out of 300.About a year ago they raised the rent considerably so alot of seniors had to move.The tenants that have move in now are less than desirable.There are quite a few people that have multiple family members living with them that aren't on the lease.The Mgmt insists there is nothing the can do as in any other situation that is going on right now.come.I have consulted an attorney due to a new neighbor for noise that the Mgmt refuses to do anything about.In the last year 5 people have moved out on my floor and 1 is going next month.I know they got alot of slack at their meeting but it didn't seem to change things.It's a shame because it was a nice place to live.I am sitting here at 10:30 pm because the neighbor is so loud.They moved a lady from assisted living because they are so desperate for tenants.I have slept on the couch for 3 weeks since she moved in due to noise.You can hear her TV near the elavator.I have had numerous neighbors as witnesses to the noise.This has become unbearable to me and has made me very uncomfortable in my home.I am tired of calling the mgmt to report this because this is not what I pay 2100 a month to tolerate.I finally had to call the Police tonight.Thank you FountainGlen Mgmt.So fast forward to Sunday and the response from the Corporate office was a joke.She refused to address the problems.She told me to set an appointment with the mgmt at the facility.They are the biggest part of the problem. read more

OKAY, here is part 2 of my review for FountainGlen Stevenson Ranch. The pictures are pretty gross and show some of the issues that were going on. As stated before the management team is the worst ever, no compassion or caring for seniors or really anyone who rents their apartments. I want to give one example about their attitudes towards seniors, especially those disabled, this one broke my heart. One of the people who lives there has an apartment on the 2nd floor. At one time the elevator was not working in her building. She uses a cane and walker and really depends on the elevator to get to her apartment. One day she had returned from the market, she went into the management office and asked if someone could help her with her groceries and maybe an extra hand to help her get up the stairs, she was told no, we are not allowed to help you because we could get sued. She said could you at least help with the groceries if you cannot help me physically? She was told no. This is the attitude of management.....this is only one example, there are many many more. As for the responses they give, they are a joke.....they respond when you review them on yelp, but getting one of those TOKEN managers, they call themselves Business managers, probably don't even exist.....try to call the people they refer you to and you will go no where, no return calls, no response. One of the most recent Managers: LIZBETH MORFIN | Community Manager SC is the worst. She is very rude. The other Manager, I believe to be her assistant is Marilyn Escobar. She was nice when we moved in, but cannot really be trusted, a lot of mixed messages. Regional is Eric Dahle his contact information is: (949) 223-2704. I tried to contact this guy numerous times, not one response. Below are pictures of sink sludge, and animal infestation in storage and patio. THEY did nothing about these issues, said there was nothing they could do. I have only one goal here, is to show the truth. They advertise as a senior building, but there is nothing senior about it, don't be fooled. If you are putting your loved one there, think again. Rates and fee increases are crazy and they claim are linked to state mandates and upgrades on the buildings. The upgrades they claim are a joke......LOOK ELSEWHERE...... read more

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I've been a tenant here for over 2 years I have been a community manager for over 40 years The management team is useless They only sit behind there desk When new tenants move-in, the staff is never introduced to them The team never walks around to check for broken lights, leaks, etc. The manager deals with people as if they are a waste of time She doesn't even try to know or understand her tenants After a Repair Order is answered and tells the tenant to wait for an update, they complete the Repair Order and nother gets followed up The manager does not live on-site, however she gets to use all of the amenities when non-leased holder live-in care takers can not Even when tenants goes to the fitness room, they can not use the machines, the manager will not pass the machine to them They also took a deposit for my service dog, they claim it's for a DNA test to verify who doesn't pickup after their dogs, they took the money but not sample of the poop...a major violation of the ADA There are other issues, but this is just the beginning My son's and daughters are my care takers and Power of Attorney can put complaints in to the manager, but she states they can not I guess the manager doesn't know anything about Power of Attorney is I have been a community manager in a larger properties with a larger staff....maybe I should replace the manager read more

Love my neighbors, Maintence and office ladies! Do not like corporate unethical policies that are against community safety for tenant, especially for the elderly tenants, all the deferred property and pool maintenance and horrible grounds keeping. Cars and storage units are frequently broken Into and the community doesn't feel safe or valued. read more

Very overpriced for a 55 and older community. Also if you are on a fixed income, you would want a property that has rent control. These rentals should be priced below market matrix because they are for 55 and older. read more

The staff is terrible rude and dismissive. I have tried to see the units and complex 3 times as a prospective tenant and they won't help me. They are short and unhelpful on the phone too. Although the residents I have met in the grounds are welcoming and nice, the staff wasnt. Update to your response: Now you call me a liar and say I haven't ever called or emailed. What a shameful reply. Your approach to customer service is very poor. You and your office staff need to train and learn some etiquette. I spoke on the phone with Marilyn twice. read more

Is there any possible way to give ZERO stars?? My husband and I lived there for 2 years. We were harassed by a non resident vagrant caregiver the entire time. This woman lived with at least 20 different residents over a 10 year period and Fountain Glen allowed it. They did FINALLY get rid of her, BUT...... In March 2020, during covid, we lost our jobs and struggled with our rent waiting on unemployment. They were 'nice' enough to not charge us a late fee, but raised our rent like 17%. We were already trying to move because of the harassment, but seriously, who does that? Who raised rent in a 55+ during a global pandemic?? I'll tell you who, Fountain Glen Stevenson Ranch. They absolutely do not care about their residents! We were able to move out of there, thank GOD, most those old people are stuck. Which leads me to our move out statement. Charged us for unnecessary brand new carpet, and a $200 cleaning fee even though we left the place spotless. They are crooks, beware! Oh, didn't even get to the 21 yo 'resident manager' who lives there with her whole family. read more

I want to thank Mandy for being the best manager, the most caring and considerate. You treat residents with respect. We love all the activities that have brought a lot of tenants out of their apartments. Social activities are so important to lonely seniors. You value our opinion and we value you. Thank you and your staff. read more

Mandy hit the ground running when she came aboard as the new Community Manager of Fountain Glen. The explosion we heard at the time of her arrival was her warm and delightful personality as she introduced herself to the residents and welcomed their questions and opinions. She has now initiated several new activities which the tenants thoroughly enjoy and, as a result, their participation has more than doubled. She continually inspects the property and has overseen the installation of new and beautiful landscaping. Nothing is overlooked during her inspection of this complex. Each of the other members of the management team are also outstanding in their own way and because of their efforts Fountain Glen Stevenson Ranch is an outstanding spot in which to reside in Santa Clarita. read more

Well maintained-super clean and tidy. Many residents walking their dogs and socializing with each other. Special call out to resident Petra who was sooo helpful when we were cleaning out our loved ones senior apt and knows everyone-get to know her when you move in-a tremendous resource!! The doors to each individual building of apartments needs to be handicap accessible-they are HEAVY to open. It would be helpful to have a designated place in the community center to post moving sales, estate sales and other events amongst the residents. Also to be able to coordinate/give access to some helpful services for the residents i.e. dog walking, companion visits, shopping assistance, etc. Maintenance crew is good and nice rapport with the residents. Many conveniences and shopping are nearby-the best 55+ community in the valley! read more

I was about to give Fountain Glen a favorable rating for the great residents I shared stories with and the office staff that were helpful during our time there, until I received their final move out statement. "Full Carpet Replacement" for a 39 month Proration. They felt the need to charge us with new carpet for the whole apartment. Granted the living room needed cleaning but was not in any way torn or stained. The carpet in the two bedrooms were in excellent condition. A cleaning would have made them look new. If you plan on living at Fountain Glen +55, I would suggest you set aside a large chunk of cash for your "Move Out Statement". read more

I've lived here at Fountain Glen Stevenson Ranch for about 1.5 years and I really love it. The grounds and the property are very well maintained. The staff and residents are very friendly and I actually know my neighbors. The few times I've had maintenance issues they were resolved in less than a hour! I'm extremely happy I chose to live here. read more

I went to look at an apartment last Sunday and found this one was to small for my needs. I have been calling to ask how i go about looking at a larger one when it becomes available. I have called twice this week and have not gotten a call back yet. I really like these senior apartments and would like to sell my condo and begin the process but i need to see a larger apartment so i can plan. I find it very rude that they will not call me back. read more

Really nice place. Staff is friendly and knowlegible. Nice community room and pool/BBQ area. Plenty of shopping and restraunts close by. Atmosphere fresh and lively. Apartments are in great condition. Pets totally accepted!! read more

Have never been so disappointed in my life. The office staff couldn't care less about a resident that has medical issues. My father was told by his doctor that he could no longer live on his own and needed to move into an assisted living facility. The staff said well there is nothing we can do to help differ the cost for breaking the lease and wouldn't even contact their corporate office to see if something could be done. I realize my father is not the easiest person to deal with but they could care less about dealing with seniors. read more

The buildings are clean and updated frequently. The grounds are neat and trim with very tasteful plantings. The maintenance staff is very helpful and prompt. The management has changed though and is now, if not indifferent to senior's needs, openly hostile to elderly residents. Today our 86 yr old mother was not allowed to put a chair indoors while waiting for the Access bus. The young woman manager forced her to stand out in heat (94*!) to wait. Not only was that beyond rude and insensitive, it's an abuse of her power and authority. I'm certain this isn't a singular experience. read more

Oksana G. review is 1 1/2 years old and before the new management took over. Steve W. responded to the review 6 DAYS ago!! Things are changing here for the worst. They are getting ready to raise the rent through the roof. Management runs this place now like a military installation. read more

My Mother has lived her for years and it is truly a great place for seniors. But there is one HUGE issue. NO automatic doors???? so those with wheel chairs, scooters or walkers are unable to get in and out of there building. For a senior home, I would think that would be a requirement for fires and emergencies. read more

These Senior Apts are very nice. The facilities are geared for Senior living. The staff here is outstanding!!!!! We have a lot of fun events here and trips to casinos and shopping. Come take a look are place it's GREAT!!!!!!! read more

This apartment complex USED to be a nice and friendly place to live, until new management came. They have become neglectful about the upkeep of the lawn, trash, floors, laundry room floors, hallways and deterioration. Carpet floors are dirty and stained (not maintained) and hardly ever vacuumed. They insist it is, but it is really NOT. Ants are everywhere on all floors in the trash rooms. Rent is not cheap to experience this type of environment of living. Another problem is how they treat the elders... Saw first hand they wouldn't let a very old lady with her walker sit in the office (because they took all the chairs away for them to sit comfortably in the front) so she told her to go wait in the clubhouse. She had very little energy to walk all the way down the hall as she waited for her access van to pick her up. It was VERY hot already and she could barely stand up. This is unacceptable! Considering this is a senior apartment and most people there have health issues and they were not concerned for her well being. Every time an issue is presented, it is not taken care of with urgency. It takes weeks to be addressed. Shouldn't have to repeatedly ask them to get something fixed. I don't feel comfortable with my family or friends staying here under this management. Elderly should NOT be treated this badly! Looks nice on the outside, but it is the inside that matters! As well as how they treat their elderly tenants. ESPECIALLY those with health problems. read more