I give them 4 stars for their variety of inventory and standing by their warranty.
Initially I was concerned when it took a couple of attempts to resolve a tricky mechanical issue. They eventually came through for me and did what it took to resolve the problem (fixed the issue).
This company will definitely look out for their own interests, before yours, so you need be careful on price and warranty concerns. I would say its better to deal with them than a private individual however one should take the same precautions as if it were a private owner sale. That is, have the vehicle inspected as a condition of the sale. Make sure that you get at least a 2 month warranty that covers everything, or be prepared to walk out the door. Also, when haggling on price, make sure that you are negotiating on "out the door" price and beware that they will include a miscellaneous show room charge into the final deal. I know that when I questioned the extra fee, they acted like it was in the fine print somewhere and I should have known that.
Also, be aware to double check any facts and request evidence of everything that you are told about the car. I don't believe that they will necessarily try to rip you off. I think they intend to follow the letter of the law, when making a sale and no more. For example, I was given a verbal promise to fix something that was not in the warranty. That promise was not kept in the end, however they did fix a serious problem that was covered by the warranty. I let the issue go because of the diligence in fixing the serious problem. I'm mostly ok with the sale and would buy from them again, but would go into the next deal with more care.
There's a lot of good people that work for the company and one should understand the risk of selling used performance vehicles. They need to make a buck too. I did not find them to be snobby, like some complained. It's not 4.8 stars of quality though. I think we all know how companies get these scores on the internet. That said, I would give them 5 stars if they would have been a more customer focused and communicated more effectively. read more
