Hometown Auto Repair is probably the best Auto repair ever!! I called and left a message that I…read moreneeded an oil change on Sunday and they got me at 4:00 today!! I appreciated that so very very much!!! Also their office and shop are so CLEAN!! Top notch and I trust them very much.

My wife and I were visiting Baraboo and about to leave for our home in Chicago, when our car…read moreindicated that the air presser in our tires were low. Fearing that we may have picked up a nail, a local resident recommended Hometown Auto Repair. As it turned out, she was so right. They attended to my car quickly. Inspected the tires and found no nails, but did find that the air presser was a little low in all tires. They brought the presser to the correct levels. There was no charge. Even the gratuity I offered was politely declined. I get to Baraboo twice a year. In the future, if I should ever have auto difficulties while there, I would not hesitate bringing my car to Hometown Auto Repair.

Top Tier did a fantastic work on my 2005 Honda Pilot. Took it in June 26 and picked up by July 1…read more Quick service for all that they did. The service requested was met and much more. The person I interacted with, was knowledgeable, kind and friendly. Customer service these days is a value not found much these days. But Top Tier stepped up to the plate.

I'm very impressed with the customer service. They did a full diagnostic of my 2009 Chevy HHR and…read morefound a couple of serious and urgent problems, with more potential problems in the near future. They honestly recommended that I replace the car rather than repair it. I've never bought a car before, and they made recommendations with good explanations, without making me feel stupid for my lack of knowledge. Very helpful! Thank you! I'll be bringing my next car here in the future.

Best mechanic in the region. Owner Cody does a fantastic job. Work is done timely and at a…read morereasonable cost. Assessments are free and estimates reflect the cost most of the time. The shop is busy. Big jobs must be scheduled ahead. Great location. Highly recommend without any reservations.

This business excels at customer service,price,knowledge,and and honesty; sometimes a rarity in…read morethis industry. Thank you Cody and crew. Recommend for your auto repair needs.

Matt and Paul helped to squeeze me in after I got a flat tire in the middle of a trip! They were…read moreexcellent at accomodating me on short notice.

Disappointing Experience -- We Won't Be Returning-…read more This is a long one, but I feel it is important to share our experience. We were previous customers of Wrench's before the change in ownership, so when our vehicle needed work, we initially felt comfortable returning to a shop we had trusted in the past. Unfortunately, this experience was very different. We dropped our vehicle off overnight for an inspection and some needed work, including an issue with the trunk that would not fully open. The following day, we received a call informing us that the back windshield had spontaneously shattered while the vehicle was at their shop. We were told it was a huge mess and that they didn't know what had happened. We understand that unexpected things can happen. What became concerning was how the situation was handled. When we asked about security footage, we were initially told that there was footage. When we asked whether it showed our vehicle, we were then told that it only showed people coming and going. We were also told that additional footage existed but that someone would have to go through the entire day's footage to find anything. Our expectation was fairly simple: we hoped the shop would take responsibility for the broken window, replace it, and we would continue with the other work we had planned, including purchasing new tires from them. We also asked whether they had the neighboring body shop take a look at the trunk issue per their recommendation. Instead, the conversation became a back-and-forth about who would pay for the window. We were initially told the neighboring body shop was too busy, then that they wouldn't do it, and eventually that no one would be willing to install the glass. At this point, we were out of town and had a vehicle sitting at their property with a large missing window. After approximately a week and a half of back-and-forth, they finally agreed to have the glass replaced, but initially would not pay for it. After further discussion, they agreed to pay half, which was our suggestion. However, they did not provide us with a quote or keep us updated on the process.We repeatedly had to reach out ourselves asking basic questions: Had they found someone to install the glass? Was it being done? When would the vehicle be ready? Eventually, we were told our vehicle was finished--without any prior communication that the work had been completed. We were also told we should bring cash or a check because there would be a $30 credit card processing fee. When we asked how much we owed, they couldn't tell us the total. At that point, I did some research of my own. I called the first two auto glass companies that came up in a Google search, explained our situation, and both quoted us approximately $300-$400 for the replacement and said the installation would not be a problem. Wrench's ultimately chose a company in Illinois and the glass cost nearly $800. We were then presented with a bill of nearly $600 for the glass and an inspection fee. We were particularly frustrated by the inspection charge because the window broke while the vehicle was in their possession during the inspection, and we had no explanation for how or why it happened. After additional discussion, my husband was eventually able to get the inspection fee removed. The final cost to us was $388.03. What was most disappointing throughout this entire experience was the lack of communication, accountability, and customer service. At no point did we feel that there was genuine concern about what had happened to our vehicle or the inconvenience this caused us. Other than the initial "we're sorry, we don't know what happened" phone call, there was no meaningful apology or effort to make the situation right. We also never received the invoice we requested for the glass replacement, so we were left without documentation showing exactly what we were charged for. As people who have worked in small business, we understand that unexpected situations happen. What matters is how a business handles them. We would have been much more understanding if the situation had been handled with transparency, communication, and good customer service. We even intended to continue doing business with them and purchase new tires. Instead, this experience cost them not only our future business, but also our recommendation to friends and family. After nearly two weeks of having to repeatedly communicate, negotiate, and follow up just to get our vehicle back, we ultimately paid $388.03 and received our vehicle back in essentially the same condition it was in when we dropped it off, aside from the replacement of a window that broke while it was in their possession. Unfortunately, based on this experience, we will not be returning to Wrench's and cannot recommend them.

I have been a customer of theirs for years. Honest and reliable service. They simply do a great…read morejob!!!!! They are especially knowledgeable about cars. I have taken a car to a dealer and they couldn't did the problem but I took it to Ben's Auto and they found the problem and solved it. Great people too.

Our family has been using Ben's for oil changes and service for years. They are a family owned…read morebusiness who always finds a solution to auto issues. If they can't fix it themselves they always recommend a good service instead.

There's only one logical answer:…read more Either (A) what this place used to be, isn't anymore and they've just not updated all of their materials, or (B) the 5-star reviews are paid or planted. Because there's so much wrong with this place that it's simply not possible to give them 5 stars even if you got service. Which I didn't. First of all, the website is grossly out of date. Second, it took over a week just to a reply from the guy. Third, when he did reply, he just declined to work on "this vehicle" - no explanation or reason, no price quote, nothing. Just a straight decline to even try despite having an online reputation of being able to work magic on "almost any" hybrid vehicle. Which mine so happens to be, one of the more popular and familiar ones, I might add. Again, it's either that the place is declined from what it allegedly was prior to COVID (going by the review dates) or the reviews are fake. Can't say for sure what the case is. I will never recommend this place though.

I live in Los Angeles and Eric at EV Powers has never even worked on my Prius yet he gets 5 stars…read more Here's why: I posed a question on a Prius chat board about a failing battery issue and Eric not only gave great advice but offered to talk me thru the problem on the phone. "Call anytime," he said. So I just did and he talked me thru my Prius issues for 30 mins. Since I live in LA, it's not like I'm going to be a new customer for him- no, he just wanted to make sure I didn't get ripped off by someone here in LA. Amazing. So if you are having Prius issues (batteries or general maintenance) and live anywhere near Madison, you can be 100% sure Eric is trustworthy. On top of that, he also seems to be a sort of Yoda of hybrids. He's been working with hybrids of all kinds for 15 years knows his stuff.

20 years ago I had a car leak fixed here and they were great. This time I had road noise from…read moreuneven car door. I called and stopped by same day. After a quick evaluation of the issue, he made a few tweaks and a few trips back and forth for tools. 10 min later my car door seemed flush again. Told me to come back if it wasn't fixed. Any big name body shop would have tried to manipulate a way to keep my car and charge me out the ass. This place? No charge. Not many honest businesses like this left. Thank you so much!! I will share this story often.

I went to this awhile ago and was pretty satisfied. I had an alternator problem with a car and took…read moreit to them. The first time they worked on it died but they came and towed it back to their shop for free and got it working and never had a problem after that. good price and were pretty nice.

Our mechanic retired that we needed a TRUSTWORTHY HONEST REPAIRMAN & FOUND IT AT MIKE'S AUTO REPAIR…read morehere in Sun Prairie WI. He gave an extensive report & photos showing our 1999 JEEP could not be on the road anymore as I was going through a divorce having medical bills I was forced to keep my jeep functioning but sadly the WI SALT RUSTED the underside frame. Mike then helped inspect a VAN we were considering from a private owner to ensure it was a good safe vehicle for the price/milage vs price having more knowledge & experience than we do as previously I bought vehicles from dealerships but being disabled on fixed income I can't be stranded nor had money for any surprised repairs. This was so helpful to us to make sure we invested our money into a used van that will meet our needs for $6600. He gave us knowledge to handle this transaction with the title & checked so we were not scammed as we experienced looking for a used vehicle on CRAIGSLIST....that seller was lying that we caught them scared us because we are struggling it is SAD to almost be harmed that MIKE'S ASSISTANCE took away so much stress that is priceless when disabled, poor & suffering other issues. We gave a TIP he did not want to accept but we insisted telling him to buy lunch for his staff or give them each a $20 bill as I said his kindness helped us so much that he /staff needed a little treat. He is NOW OUR PERMANENT REPAIRMAN. We are suffering by Attorneys committing crimes to avoid liability that we have suffered deeply where Mike was an EARTH ANGEL SHOWING US HUMAN KINDNESS still exists. We moved to Sun Prairie after our trauma & always hearing wonderful things about Sun Prairie citizens.....has been 100% accurate being a BEAUTIFUL COMMUNITY.

This place is amazing! We went here today for a pre-purchase inspection of a vehicle we are…read moreconsidering purchasing. Mike was incredibly helpful, knowledgeable and kind. He took the time to carefully inspect the entire car, helping us not only to pinpoint possible problems down the road, but also to better understand the vehicle's history. You can tell he really enjoys what he does for a living. He also appreciates and treats his customers well! I would definitely recommend him to anyone with auto repair needs.