My friend bought used washer with 30 day warranty. It did…read morenot work. When we called him John at first said "must be a loose wire. Should have it looked at. ". Then when the technician looked saw wiring rerouted , cut it was plain to see it had been jerryrigged & never run through a cycle as claimed by John. When this was pointed out & that a refund was in order John became hostile &belligerent. He did agree by text to refund . When the appliance was returned he grabbed the receipt from out of our friends hand , kept the washer & said "I'm not paying for that junk!" Well he got that junk part right. He's now claiming a 67 yr old retired lady caused it to not work when the wiring was obviously Jerry rigged. He's a nice guy until you ask for a refund then the narcissist dishonest person appears. picking on a retired elderly lady is disgraceful. Small claims court $300 has ballooned now to $700+ fees /costs of justice and my friend decided to quit perusing it as her peace of mind is worth more than $300 . His business license should be revoked

Konalu did exactly what he promised. I got a wonderful buy and have the best washing machine I've…read morehad in 8 years for 1/3 of the cost of a new one!!!

Helpful manager was willing to discuss my situation on the phone -- coming from South Kohala, the…read morebest way to get my mother's Singer sewing machine repaired. She explained their process of sending machines to their Hilo store for repair and typical turnaround times. She helped determine the best option for me, thank you very much.

Nice staff. Very helpful in store. Best sewing machine selection (for anything with quality) on…read morethe Island. Good fabric, thread, and accessory selection. Don't think the other review is being fair - giving 1 star just because one aspect of the business had a problem 4+ years ago. Our experience with them has been very good over the years!

Need music gear? For purchase or rental? This is THE place on this side of the islandread more

They always have what I need, especially at the last minute when I need it. The boys are great…read morebunch of guys they're they to help whatever you need

Outstanding customer service. Answered all of my questions and helped me find exactly what I was…read morelooking for. Couldn't be happier - will definitely be back. Mahalo!

Good location close to downtown. They have everything you may need. Excellent recommendations from…read morethe employees.

I went to Big Island Jewelers to get my gold appraised. They were friendly, professional and even…read morepaid me without charging anything for the appraisal. Having gone to other jewelry stores I would only recommend this jeweler. They were fantastic and compassionate!

This review is long overdue! Last summer I returned to The…read moreBig island from our extended Grandma/ Grandpa adventure in Alaska. Before we left Kona on that adventure my wife had purchased a white gold large whale Tail pendant and chain. She wears it all the time and loves it. During that short return visit I dropped by to see if Big Island Jewelers had earrings that matched the Whale Tail pendant, they did not, none existed even. In speaking with Chance he decided to go ahead and create a set of whale Tail earrings and..... WOW. Amber was blown away Thank you ! Richard and Amber Gaul

Ohh, I highly recommend Dr. Nguyen & the optician Ave so very much! I'll go back for a backup pair…read moreof glasses & for my followup exams for dry eye, etc! PS I wear high index lenses, and now I also have progressives for the first time & cannot be happier!!

If you'd asked me where we'd stop the most often on our Big Island trip, I would not have predicted…read moreEyewear Kona, but that's where we stopped the most! Following an evening of (number redacted) mai tais, my partner had a late night meeting with the hotel room door, which he had mistaken for the passageway to the bathroom. Not only were his glasses damaged, but he was seriously banged up! We saw that Eyewear Kona offered both repairs and same-day glasses with their in-house lab, so off we went to see Darcy. I was joking that she's never going to buy the old "I walked into a door" bit and would call the cops on me. She could not have been more helpful or kind, first checking the body damage in case he needed medical attention (he didn't); then getting the bent glasses as close as possible back to the original shape; and finally helping my partner find a new pair from their unique and stylish selection of frames. At the end of the same day, we were back for our new pair of glasses. A couple days later we returned for some adjustments, no problemo, and were even told that if there were further issues when we returned to the mainland, we could ship the frames back and they'd take care of them. I love the frames he selected and although I wouldn't wish the incident on him again, I'm glad it brought us to Eyewear Kona. It's like the new pair was meant to be. Thank you to Darcy and the team, and the mai tais that brought us together!

I I was in alpha electric last week and I just want to say how pleased I was with the service I was…read morehelped by a gentleman named Robert and he was very efficient and effective I will definitely go back there again.

Super awesome down to earth people with a huge selection of vapes!! Definitely going there for all…read moremy vaping needs!