Awesome quality batteries; has different grades depending on price point and vehicle. Jay was super…read morehelpful as well as Spencer. Great customer service and centrally located!

Most dependable batteries on the market. Great customer service by Jay. A+++read more

Kahului office all employees are super friendly and helpful. They even helped me at no charge put…read morewiper blades and another time a/c can. Use to be called freeon

I need to do a headlight brighten work to clear up a yellowing lens set on a 14 year old Prius…read more I just need the right stuff. I knew it would be here .. In and out in five minutes and my reward card was still valid. All good

Yesterday we needed to buy the most basic thing you would buy in an auto parts store . My partners…read moreneeded washer fluid. She did decide to go in herself. It seemed pretty straightforward. I recommend it to her that we buy 20/10 concentrated washer fluid. this is an extremely well-known product. It's has no dyes in it. The parts agent at the desk told my partner. "He had never heard " of it and that they did not have it in stock and sold her some premixed washer fluid which is fine. I use that fluid it in my own car, but it wasn't what we asked for. His response to her was he had never heard of it and they did not have it instead of looking it up like they do for almost every customer. Who's looking for a fuse or a brake pad, or anything else . When she got back to the car, I checked on the website and it was in stock at that store, so I decided to go in and just ask him about it. It wasn't too busy in the store, and I thought it would be ok. He's a man of my age. Who's likely worked around vehicles for a long time. He was wearing a Safeway hat, which I thought was kind cool in its own way. Because there was someone ahead of me. I decided to get the part, which was displayed in the back of the store clearly, with the other two brands of washer fluid. I waited for the agent to become available. He took someone ahead of me who had went out to their car and was coming back, which which happens at these stores. When it was my turn to get to the counter, I showed him the white bottle of 20 10 fluid and said to him gently that I wanted him to know that the product was in stock, and it was our first choice. His response was. He said he did not know had the product and it was in stock but he did not say to me he had "never heard" of the product. Which would've surprised me if he had not. I told its concentrated, and therefore, it's easier to store, for the long-term use His response to my comment after showing the product was not defensive and therefore somewhat favorable. He said, I would have to mix this product with water, and I told him we can get water. I can't say this was a five star experience because we weren't able to buy a product that was on in the shelf on the store, but I do think his reaction was good, and I appreciated it. I would be happy to go back there again when went and if they need a rises.

Samuel!!! Samuel is the man! I needed a battery and it was impossible to get it out of my car. He…read morechecked battery health and alternator, battled my stupid battery and got it out. Installed it like a boss. Jimmy came and kicked ass too. It takes a village to help a girl out. Could not be more appreciative. Go to these folks. So much aloha.

Went in to track down some indicator bulbs for my old 2007 Jeep and they had exactly the parts I…read moreneeded, at just over $7 for 2. I was surprised I wasn't greeted as I entered the store as I was the only person there and the young guy helping me only uttered one word during our encounter...."two?". Not exactly welcoming but I got what I needed quickly. Reading reviews below I guess their customer service isn't the best. Perhaps if they had competition in Lahaina it might change?

Every time I go to this Napa, I get the absolute best service. I don't know much about cars and…read morethese guys have helped me replace a battery in the parking lot, answered my questions, and even recommended against buying oil when they discovered a local shop was overcharging me for the oil change. Thank you for your fair, consistent, kind service!

I ordered a tonneau cover for my Raptor here and received great customer service. It took a week…read moreand a half to arrive and they called same day it arrived. Really happy with their customer service and helpfullness. That's why I keep on returning ;)

Great location right inside of Lahaina Gateway Mall. Staff are nice and knowledgeable. Will find…read moreall your car needs and install it for free such as batteries and windshield wipers...

Had issues with my battery, lights would flicker but couldn't turn over. Jumped my dead truck last…read morenight left it running for 20 minutes and drove another 30 thinking it'd be enough charge. Nope. Woke up this morning dead battery, jumped it again and headed to O'Reillys. Lex was a huge help! I was shame I couldn't change my own battery but she showed me how and I'm prepared the next time to do it myself. Lex made it super easy, and a positive experience. Grateful for the customer service at this O'Reillys and will definitely be back! Mahalo Lex!

Even though it's in the Safeway strip mall next to City Mill, it still feels like the neighborhood…read moreAuto Parts store right around the corner from my house! These guys are always super friendly and they get to know you by name.

The battery in my phone was almost dead. I called them, and was able to set up a "same day". I…read morewalked into the shop and there was a lot of people. Leading me to assume that I was going to be without my phone for a day. The counter girl asked for my email and said it would be about 30 minutes. The kid doing the work confirmed that yes, it would take about 30 minutes. So i handed my phone over and did some shopping. I came back about 30 minutes later, and sure enough. The repair was complete. While i was waiting in line to pick up my phone. The Tech kid was explaining to customer when its a good time to replace the battery, and when to get rid of the phone. Found their conversation enlightening. I paid the $80, with a thank you, and out into the world i went. The only knock I would give them is the credit card "surcharge". Which I was told about at the very beginning. So if you go there to get your phone repaired. BRING CASH... I will definitely be a repeat customer.

I brought my iPad to the Don Quijote location on the same day I inquired about screen repair. I…read morespoke to Joy which was helpful in letting me know the estimated price as well as what locations are available for same day repair. I arrived to the location at around 12:30pm (time stamp in image.) I spoke to two employees. I talked to one employee that took a look at my iPad and confirmed the price and time to pick up (2 hours). I also confirmed again with the guy who managed the payment that it would take two hours. I show up around 4:45pm and no one greets me walking in. So I walk up (five minutes later) to the first employee and asked if the tablet is ready. She told me, "Oh you're early, I just have to put on the screen." It had been 2+ hours since I dropped off so I was confused but I said I will wait till they are done. I came back around 50 minutes later and the repair is not done yet. At this point it is already 5:45pm and it has not been finished. I wait until 6:18pm and she hands me it without apologizing for the wait or anything. I regret not saying anything about the time issue but it feels conflicting because of all the things I signed and I am not sure if I am in right to. The problem is not how long it takes, but it was the misinformation about when pick up would be. I confirmed with two people that it would be ready in two hours. It came out to almost 6 hours. I would not have minded dropping it off and coming back another time, if they had communicated that. But I was told it was 2 hours so I waited there, standing in the store and not wanting to rush the employees. The repair itself is excellent but the customer service was conflicting. I paid $329.84 and expected quality care. I do wish I had a better experience because it seems others do.

I needed a battery for my car key and Todd helped me get the right one and he also took time to put…read moreit together for me Thank you Todd

After seeing my sad review of this NAPA store, I was contacted by their management. They explained…read morethat one month before I purchased my battery, their vendor changed the warranty from 65 prorated months to an 18 month warranty. Sounds hard to believe, but apparently, all car battery suppliers did that. Have they lost faith in their products? I was asked to call the operations manager, who offered to return the amount that the remainder of the 65 month would provide. It was a good solution to this problem.

I have had a couple phenomenal experiences as a patron at this goodyear location…read more I would recommend it to anyone for new tires, maintenance, and outstanding customer service -in a heartbeat (which is as quickly as proper new tires were installed on my car)! ask for elsie. she is kind, considerate, friendly... and very importantly, when dealing with car troubles, professional and extremely knowledgeable. thank you, elsie!

I had such a wonderful experience at Goodyear. thanks to Elsie! She truly went above and beyond to…read morehelp me figure out exactly what I needed and walked me through the payment options so I could make it work. On top of that, when my daughter fell, Elsie didn't hesitate to step in and help -- even holding her and making sure she was okay. That meant so much to me as a mom. Her kindness, patience, and genuine care are the definition of true aloha. I'm so grateful for the service we received and highly recommend coming here!

Great store . Staff is great and have good attention . Better than Autozones in mainlandread more

Went in and kaleo was supa helpful! Went in not knowing exactly what was wrong with my truck and he…read morecame took a look and helped me order right part and saved my potentially thousands... can't say enough good things about this guy.. deserves a raise!