service is friendly, very knowledgable, professional and quick. i definitely recommend them.read more

We ordered from Chelsea at Big Rock Fabrications and all seemed great. Then attempted delivery…read morebecame an issue. The delivery driver showed up unannounced and left with the delivery at hand. Chelsea, from Big Rock Fabrications assured us that they had not attempted delivery. Delivery was attempted, just as our cameras had recorded. A couple of weeks later, the same truck and Company arrived with our rock. Transport claimed it had not tried to deliver the first time, Big Rock Fabrications told us it had not attempted to deliver as well. The cameras don't lie. However, we were happy to have our rock at hand ,we had a project to get started and we were excited to get started turning our back yard into a piece of paradise on the mainland. Unfortunately, we realized that multiple pallets of rock had arrived cracked and unusable. Once we notified Chelsea at Big Rock Fabrications of the situation with the broken rock that is when the ghosting began. We would call and receive the standard, "we are working on it". Then the phone calls began to be ignored. No information, no call back and no guidance and even hang ups. Basically they were great until they weren't. It is a shame that a business treats their customers this way. We were very patient and dealt with the situation very professionally and with aloha. Our contractor called, the subcontractor called, the homeowners called, all to no avail. They even started to screen the calls. They went out of their way to ignore us. It would have been easier to let us know it could take a while and explain the process. Our family from Hawaii wanted to help us and speak to Big Rock Fabrications. They would assure them that they were looking into it and we should hear from them real soon. Fast forward... we still do not have our rock. We have an unfinished project. We were not ever offered a solution. This is a big lesson for us, the homeowner. We had not updated our home in thirty years. We should have checked the Better Business Bureau (BBB). Had we done so we would have learned that Big Rock Fabrications is not BBB Accredited. That is their choice , but a company that is BBB Accredited builds trust with their customers, advertises honestly, tells the truth, is transparent, honors their promises, are responsive, safeguards privacy, and embody integrity. Big Rock Fabrications did not embody any of these characteristics through our process with them. @HGTV, Renovation Aloha, kamohaiandtristyn, do you really want to advertise and support a company like this? Kamohai and Tristan, each of your homes is so graciously blessed and honored by your Kapuna. We have been so dishonored and mistreated by Big Rock Fabrications, absolutely no aloha spirit. We do not recommend Big Rock Fabrications because if you spend your hard earned money as we did, you will be disappointed. That little piece of Aloha we are yearning for in the mainland, is still not completed. Ultimately, Big rock Fabrications got paid and we did not receive our undamaged rock. The Spencer Ohana

First off we wished they were open on the weekend maybe close on a Sunday & Monday instead. We…read moresurely would have frequented Big Rock a long while ago! And surely we are not the only ones. Well as for the selection of products? We felt like kids in a candy store! They have so much to offer that no one else has! As for service? Chelsea was excellent! She should be the owner if she isn't already. Her customer service was perfect! If I owned a retail business I'd steal her away! Her enthusiasm, product knowledge and creativity deserves recognition. And the rest of the staff? This company should be open on the weekends to every day walk-in homeowners like ourselves. Once the word spreads their sales would go through the roof! So do us all a favor and open at least on Saturdays Big Rock. We're sure you won't regret it!

Patrick James (with his assistant Gilbert) did an absolutely flawless job on our Quartz…read morecountertops. We have used him 2x's now, and each time was masterful. He is personable, down to earth, good at calling you back, and he clearly is a perfectionist. I say that because we called him to replace a terrible installation of our GIANT kitchen Island... gone bad (done by another contractor who was contracted out by Lowe's). When he first walked in he immediately spotted the flaws and mistakes they had previously made -right away. His replacement was perfect, and his work left my wife and I super super pleased!!! He clearly knows his craft well, and amazingly his price was reasonable too!! I feel fortunate that we found him. I have had many people help work on our house, and few I could wholeheartedly recommend. Patrick James at Pure Stone Hawaii is a gem!

Friendly, helpful service and beautiful stone! Call first before you head down there and Pat will…read moremeet you. Great selection!

I first contacted JPB Engineering back in Spring of 2021 after they were recommended to me. The…read more person I spoke to was very professional, patient, and helpful. I regret not working with them back then since inflation has raised costs. Yet, there was so much else to deal with first. Yesterday, I finally called again though it was late in the day, and I had to leave a message. Brian called back this morning, and went above and beyond to listen patiently to understand my situation, and to share his knowledge. Whether or not we're able to move forward, which I hope we can, he was very kind & helpful. Mahalo nui loa!

I find it had to rate them anything over one star. I've been calling them twice a week for two…read moremonths and haven't gotten a call back even once. Not even a call to apologize for being too busy to take on new work. The operation seems unprofessional to an outsider.

Excellent service, quick response time, friendly and informative technician…read more Thank you for the service.

Robert is friendly, honest, professional, and thorough. Received same-day service on our dryer…read moretimer replacement. Appreciate his communication via email when the appointment is scheduled and keeping in touch during the process, texting when heʻs on his way, and cleaning up after the job. I appreciate the online invoice and payment process, itʻs very convenient. Trustworthy, he communicates the part pricing and availability of the part so that we are aware of his estimate for the work to be done. Quality and efficient work.

Robert to the rescue! After a bad experience from a well known appliance repair/maintenance…read morecompany, I contacted Robert, connected on a Saturday evening, and had an appointment for the following Monday. He made fast work of the repair of my dryer and with a reasonable cost. Robert is also very personable. I highly recommend him.

Surprised this place doesn't have more reviews. Great building products, wholesale pricing, and…read morefree delivery. The sales team is very friendly too and they make sure you get exactly what you need in massive quantities FAST. Looking forward to working with this company many more times again in the future.

Awesome place to get our materials for work. They always have everything we need. Workers are so…read morefriendly and helpful. I'd say we come here at least 2xs a week and we've never had a problem w/their customer service or materials. We definitely will be long time customers.

HandiMan Dave.. after several texts to several Handiman gathering estimates etc. I hired Handiman…read moreDave. We had issues with communication and appt setting which was at 10 am but he didn't get my text to confirm. I am happy Dave text rhe mirning of my appt. and asked me to call him, so I called and told him I was waiting, so he had to shower etc, time was pushed back to 12, and it was not a problem. It pays to be flexible!! Dave showed up got straight to work. Removed old fan/light combo installed my new fan/light with remote control. (It's a plus!! ) In less than an hour!! My tall son had to help him hold the fan up in place to screw in. Some jobs need extra hands, no problem. Dave also replaced the broken fan blade in my living room, no charge!! Pros: Knowledgeable and very reasonable. Came with a can-do attitude. Cons: Not an issue with me, I had to clean up area. Just mentioning time and cleaning just in case someone expects more!! For me I am 100% satisfied. Especially when another company quoted me $700 to install the fan. Ridiculously shameful! Would I use Handiman Dave again.. Definitely Do I recommend Handiman Dave. 100% and he is backed by Yelp. Tell Dave Ann from Kapolei recommended him.

I called Dave to install a water heater in Manoa. He was really responsive and was able to squeeze…read moreus in the same day. He also gave a follow up call at the end of the day.