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    Alliance Fire Safety Specialist

    5.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

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    1 year ago

    Helpful 2
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    6 years ago

    Helpful 5
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    Gisele at the Blue Shield Elderly Independence Division truly deserves a glowing commendation for…read moreher remarkable professionalism and compassion. Her assistance in choosing a 24/7 fall‑detection watch for my 98‑year‑old father with dementia was exceptional in every way. Gisele devoted a full 2hours to carefully walking me through every feature and service option. She clearly explained that the watch continuously monitors for hard falls and sends instant alerts, even if my father cannot reach a phone, and that it operates reliably day and night to provide constant protection. She also emphasized that emergency notifications go directly to family members so there is no delay or uncertainty when something goes wrong. Gisele aslo thoroughly demonstrated the GPS location tracking and heart‑rate monitoring, which are absolutely critical for my father, who can wander and is unable to reliably state where he is. Knowing we can see his real‑time location, monitor his heart rate, and that he can contact his children or 911 in an emergency gives our entire family tremendous peace of mind. Gisele repeatedly reassured me that this system is designed to safeguard him and keep us fully informed. What impressed me most was Gisele's warmth and empathy. She never rushed the conversation, answered every question in plain languageI could understand, and always spoke about my father with deep respect. She transformed what had been a stressful and emotional decision into one that now feels confident and secure. Because of Gisele's dedication, I am convinced my father is far better protected, and our family can finally rest easier knowing we have the right watch and support in place.

    Yes, very recommended! When you visit a company like Blue Shield security, you never know what to…read moreexpect little. Could you imagine that it was amazing and had wonderful service and great people?

    Aloha Alarm - Share the Aloha!

    Aloha Alarm

    (135 reviews)

    Worst customer service i have ever had in this Company, asked if I could speak to the owner or…read moregeneral manager and they continued to make excuses and tried to dismiss my moms concerns. I also wanted to say that technicians lie about their arrival time and they never called to notify us that they would.be running 2 hours late.

    Not to take away from the hard-working employees at Aloha Alarm, but the account manager "C" really…read moresucks!!...I've been trying to stop my alarm service since December, since we're moving. No response, left multiple messages with customer service, spoke to a rep 2 days ago in the service dept, always the same answer, "C" is not in today, but when she comes in she'll call you back, and we'll also let another manager "J" know as well. Meaningless dribble...no calls after leaving multiple messages from anyone. Something tells me something is "going on" (management issues, financial issues, etc.) at that company, and not in a good way. When they don't respond to customers and in effect leave decision making to one person, who chooses to either not show up to work or is too "busy" to even return calls to customers, something is definitely wrong. Maybe they need to replace her or the entire management. Customers are not being serviced properly. Next step for me is to reach out to the State DCCA to file a complaint. If you feel you're not being treated fairly I suggest you do the same. Some action has to be taken to wake these people up or else it will remain the same. Me, I'm outta here with these guys, we had service for years but seems current management is sub-par and not taking care of customers. Watch for more reviews, if the negative trend continues, it's telling you something is really going on. Good Luck in the New Year!

    Alert Alarm of Hawaii - Love

    Alert Alarm of Hawaii

    (212 reviews)

    I have been a customer of Alert Alarm on Maui for the past 10 years. Unfortunately, throughout that…read moretime, the company has been consistently difficult to reach. Calls often take weeks to be returned, and repairs frequently take even longer to be completed. Over the years, the cost of service has steadily increased to the point where it no longer makes financial sense for us to continue with the company. When I decided to inquire about my options, I sent two emails over a two-week period before finally receiving a response. I was offered a reduced rate for 12 months, but only if I agreed to sign a new 36-month contract. This arrangement did not seem reasonable, as the rate could potentially increase again after the first year, leaving me locked into the agreement for an additional 24 months. Keep in mind that they were willing to bring it down $15 a month. As a result, I requested that my account be canceled. I was then informed that I would still be charged for August and that my service would remain active until the end of August, despite making my cancellation request in the beginning of July. *After review was posted, I got an email that confirmed my account would be cancelled at the end of July and I will not be charged for August (we shall see how that goes). Additionally, I was told that Alert Alarm does not remove its equipment upon cancellation. If I wanted a technician to remove the equipment, I would be charged $150 per hour. After this experience, I will not do business with Alert Alarm again. I strongly encourage anyone considering this company to do thorough research and carefully review the terms of service before making a decision.

    I was almost hit by one of their drivers, in the intersection when I had the right of way. Driver…read moreswitched from the right lane to the left lane and made a fingergun at me. I called the company and police, the company hasnt contacted me at all but the very next day in the morning I see the driver in a different vehicle with a different license plate number. This company could care less about KEEPING HAWAII SAFE.

    Alliance Fire Safety Specialist - fireprotection - Updated September 2026

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