We ordered from Chelsea at Big Rock Fabrications and all seemed great. Then attempted delivery became an issue. The delivery driver showed up unannounced and left with the delivery at hand. Chelsea, from Big Rock Fabrications assured us that they had not attempted delivery. Delivery was attempted, just as our cameras had recorded. A couple of weeks later, the same truck and Company arrived with our rock. Transport claimed it had not tried to deliver the first time, Big Rock Fabrications told us it had not attempted to deliver as well. The cameras don't lie. However, we were happy to have our rock at hand ,we had a project to get started and we were excited to get started turning our back yard into a piece of paradise on the mainland. Unfortunately, we realized that multiple pallets of rock had arrived cracked and unusable. Once we notified Chelsea at Big Rock Fabrications of the situation with the broken rock that is when the ghosting began. We would call and receive the standard, "we are working on it". Then the phone calls began to be ignored. No information, no call back and no guidance and even hang ups. Basically they were great until they weren't. It is a shame that a business treats their customers this way. We were very patient and dealt with the situation very professionally and with aloha. Our contractor called, the subcontractor called, the homeowners called, all to no avail. They even started to screen the calls. They went out of their way to ignore us. It would have been easier to let us know it could take a while and explain the process. Our family from Hawaii wanted to help us and speak to Big Rock Fabrications. They would assure them that they were looking into it and we should hear from them real soon. Fast forward... we still do not have our rock. We have an unfinished project. We were not ever offered a solution. This is a big lesson for us, the homeowner. We had not updated our home in thirty years. We should have checked the Better Business Bureau (BBB). Had we done so we would have learned that Big Rock Fabrications is not BBB Accredited. That is their choice , but a company that is BBB Accredited builds trust with their customers, advertises honestly, tells the truth, is transparent, honors their promises, are responsive, safeguards privacy, and embody integrity. Big Rock Fabrications did not embody any of these characteristics through our process with them. @HGTV, Renovation Aloha, kamohaiandtristyn, do you really want to advertise and support a company like this? Kamohai and Tristan, each of your homes is so graciously blessed and honored by your Kapuna. We have been so dishonored and mistreated by Big Rock Fabrications, absolutely no aloha spirit. We do not recommend Big Rock Fabrications because if you spend your hard earned money as we did, you will be disappointed. That little piece of Aloha we are yearning for in the mainland, is still not completed. Ultimately, Big rock Fabrications got paid and we did not receive our undamaged rock. The Spencer Ohana read more

First off we wished they were open on the weekend maybe close on a Sunday & Monday instead. We surely would have frequented Big Rock a long while ago! And surely we are not the only ones. Well as for the selection of products? We felt like kids in a candy store! They have so much to offer that no one else has! As for service? Chelsea was excellent! She should be the owner if she isn't already. Her customer service was perfect! If I owned a retail business I'd steal her away! Her enthusiasm, product knowledge and creativity deserves recognition. And the rest of the staff? This company should be open on the weekends to every day walk-in homeowners like ourselves. Once the word spreads their sales would go through the roof! So do us all a favor and open at least on Saturdays Big Rock. We're sure you won't regret it! read more

If you were to look up someone who embodies the meaning of aloha spirit you'd find Chelsea Kim. Chelsea Kim is the sales manager at Big Rock and she was AMAZING! We were greeted by Chelsea as soon as we walked through the gate. She was extremely helpful from start to finish and went above and beyond to make sure we were happy and satisfied. If you're looking to support a local business with great customer service and integrity then you should support Big Rock Fabrications! read more

This business sets the standard for island hospitality and best bang for the buck. Richard is a co-owner. He took the time to patiently show all of his product to me and thoroughly answer my questions. They have plenty of different garden fountains, waterfall faces, pool deck stone surfacing, and plenty of cool garden pieces that are reasonably priced. I ordered colored Turtle steps. He offered to design the color scheme of step that I would need. I was curious about how he could readily produce the custom rocks made out of cement. He was glad to give me a tour of his expansive well organized operation behind the store front. I left Big Rock feeling like I got VIP personalized aloha service from an owner, which is becoming harder and harder to find! Lou J. read more

This place is amazing! We are working on our backyard and needed a few accent pieces of stones. The customer service was great! We were helped right when we arrived, the staff is all knowledgable and very helpful!!! I highly recommend this business! Tip: all the big chain stores get most of there supplies from here (water features ,stones) read more

Big Rock has a good selection of beautiful products. They had exactly what we were looking for, and the employees are knowledgeable, friendly, and all wore face masks. We will definitely shop there again! read more

Outstanding product and even better customer service. My trucks battery died while in their parking lot and Brian and his team took great care of me, even providing a battery charger to help get my truck restarted. I know I will be back to big rock manufacturing for my future landscaping needs. read more

Good products and good selection but bad service, dishonest policy. Purchased an item on a Friday before closing and returned it on Monday morning. Was charged a restocking fee 15%. Policy was written on the invoice paper UNDER the charge slip. No sign regarding the policy posted. Sales girl rude and surley read more

Came to check this place out yesterday and brought my husband back with me today. They have a lot of interesting and unique pieces of rock art. I'm looking to make a koi pond and I contacted the company through email. Bonnie responded with some good information and answered all of my questions. I was advised to come to their location to see first hand what they have to offer and I'm glad I did. I got to meet the very helpful owner "Brian". He was very knowledgeable and helpful. He had an example of exactly what I want. If you have a project that requires any type of rocks, waterfalls, ponds, or landscaping decorations give this place a visit. I'd also like to add that there was a miscommunication in my order and Bonnie worked closely with me to ensure customer satisfaction. This is key in the business world. I am glad I chose to work with big rock instead of another rock company. read more

These guys know there stuff! After looking for ideas for a project in LA, I found this company and decided to go there. Brian and John were so helpful! They will help your vision come to reality. read more