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    The Ritz-Carlton, St. Thomas

    The Ritz-Carlton, St. Thomas

    (203 reviews)

    $$$$

    This resort is unbeatable! Everything was perfect. We had our 25th anniversary here. We stayed for…read more5 nights, 6 days. Service was top notch. Starting with the Bellman JB, who was superb, he even brought us wine and fruit and a card to welcome us. Our guest experience supervisor Erika was absolutely amazing. She did more for us than anyone ever has at any resort, any place we've stayed. Top notch hospitality. Too much to mention here. Harrison in the club lounge always made us feel welcome and appreciated. We had a photographer (blue glass photography) Alain Brin, he was amazing for our photo shoot. Overall a 5 star experience. We will be back!

    The Ritz Carlton in St. Thomas does not meet expectations of what you would expect staying at a…read moreRitz and in this price point. We came a few days early on our own and then the ladder half of the week we were part of a large group. The hotel was obviously empty when we got there. When we checked in, they told me I had a garden view room and I had been told I would get Ocean view. When I asked if they could accommodate because I knew the hotel was fairly empty they disagreed with me and told me oh that is far from the truth. I guess they're not allowed to tell you That they are at low capacity because for the next few days we barely saw anybody there. They did give us a different room, however, there was a card in the room, made out to someone else and a plate of fruit for them too that never got moved. The room appears older, but they tried to do some modern renovations. There was still dings on the walls, scratches in the paint and older looking flooring. The towels in the room were older, not very white anymore, and very rough to the touch. My oldest towels at home are far nicer than these, again, not what you expect staying at the Ritz. We went to one of the restaurants called Coconut Grove for lunch. We ordered a jerk seasoned fish sandwich. The fish was fresh and decent, however, there was no jerk seasoning on it as described. When the waitress came over and asked how everything was, we told her and she just laughed and said she would have to have a talk with the kitchen. There was no offer of fixing it or replacing it. I did share this information with one of the food and beverage managers walking around when she asked me how my lunch was. She did make the situation right by giving us a certificate for lunch on property the next day. That was very nice of her and we did appreciate that. The next day we had scheduled spa treatments. The spa facility was a huge disappointment. When going into the steam room, there are chipped and loose tiles all over the floor. I nearly cut my foot on a piece of broken tile. I then proceeded to pick up a whole handful of broken tiles that were loose on the floor. They need to warn their guests to make sure to wear their provided rubber flip-flops. This is extremely hazardous and unacceptable. In addition, the bathroom had no toilet paper. They were not cleaning up empty glasses that were left in the spa. The relaxation area was very basic and not even anywhere to put your feet up. The treatment rooms are Also really old and not up kept. The room I got my facial in had an air conditioning vent that was covered in black mold, and that is the first thing you notice while you're lying on your back, looking up. The door to the treatment room opened when I was not dressed and had to jump underneath the provided blanket. The aesthetician told me that door is broken and just keeps opening and scared the last customer because she also was undressed. Why has this not gotten fixed yet? Unacceptable! The gym facility looks nice. when you first walk in however the walls need paint and parts of the flooring in there are damaged. Housekeeping did not clean our room until 4 o'clock or later on most days. We would do activities during the day and either they had not been there yet or were there and we had to wait for them. Would be nice if they did that a little bit earlier in the day. Most of the people who work there are friendly and polite. Everyone greets you. As far as how the spa handled my situation, I would have hoped they would have taken care of our spa bill based on that, but they sent a lotion to my room and said thanks for understanding. The receptionist at the spa had asked for my contact number and told me someone would call or text me on it and they never did. Also, the spa will add a 25% gratuity to your treatment. I was told that can be adjusted based on preference. They never gave me that opportunity to even look at it just fully charged me without me even signing for my spa visit. The treatments themselves were decent, but I don't typically tip $50 on a 50 minute massage and was made to feel uncomfortable for questioning that. We decided to get some breakfast at the Bluewater restaurant on our list morning before heading to the airport. We ordered eggs, Benedict and a yogurt and waited over 20 minutes with no acknowledgment as to where our food was. After about 25 minutes, we asked the hostess and said we were getting concerned we would miss our transportation to the airport. She said she would go check, went into the kitchen, And never came out. We waited and waited with zero communication and then just ended up leaving because we had no time left. Sadly, the cons here added up and out weighed the pros and left a negative overall experience. We would not come back to this resort and it makes me question the integrity of the brand Ritz Carlton moving forward.

    Coral World Ocean Park - Drink from the Shark Bar

    Coral World Ocean Park

    (212 reviews)

    We booked the Helmet Dive/Sea Trek shore excursion from Carnival Celebration, and loved our time at…read moreCoral World. When we got there they gave us a safety briefing. They gave us crocs to walk on the ocean floor with. Explained how the 70lb helmet will feel light when pressurized under water, explained everything so well so there were no surprises when you're fully submerged. It's truly a well oiled machine process and I loved it. We were walking around a small course for about 15 mins and that's all you need as you just bask in the excitement of breathing underwater and fish zooming by. I bought the photo package because when would I ever do this again!! So incredible. We had time after the helmet dive to walk around the Coki beach afterwards to right next door to Coral World.

    Here's a polished but firm review that highlights the lost business and misleading hours:…read more Very Disappointing Experience We came to Coral World St. Thomas with a group of 15, expecting to enjoy the park based on the posted hours of 9:00 AM-4:00 PM. When we arrived, we were told by the cashier that although the park closes at 4:00, they stop selling tickets before 4:00. If ticket sales end earlier, that should be clearly posted so visitors can plan accordingly. We had a group of 15 people ready to pay admission--business the park could have had--but instead we were turned away at the door. Very disappointing, especially when the hours advertised do not reflect the actual admission policy. Please post your actual ticketing hours, not just the park's closing time.

    81C - galleries - Updated September 2026

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