The lock on the door to our office broke after hours last night, and 911 Locksmith arrived just 20 minutes after I called. The locksmith solved the problem, explained to me what had happened, and worked quickly. All in all, they were professional, helpful, and quick! I would definitely use them again! read more

911 locksmith just saved my life! Locked my keys and phone in Car while it was running - they got here within 40 min and quick and easy service. Ask for Benny! 10 Stars read more

Same day service within an hour...came to fix patio door lock that malfunctioned. Door locks again and they were fair with pricing. Honest company!! A++ read more

I called at 820am on a Saturday, my key would not work as the lock seemed to be jammed. They told me they could come the day after.

George was very professional, friendly and efficient! Their prices are great! I had 6 locks rekeyed.

My home warranty AHS sent a request for 911 Locksmith to come out and rekey my locks. The guy was great! Very nice, friendly and courteous. He rekeyed four locks for me and provided keys. Was in and out in just over an hour. Other than being about 90 min past my appt window, he was great. But I will say he phoned me ahead of time to let me know he was running behind and did keep in touch to give me ETA as promised. It all worked out! Super grateful for him! Would definitely recommend!! read more

This is the second time. Yes, the second time I needed a locksmith. Both times I've used 911 locksmith and both times they have been speedy and efficient. Highly recommended for anyone who needs locksmith service in the Dallas area. read more

I am so impressed with this company! In March, Benny came out and worked on my mom's front door knob. He ended up adjusting three different doors that weren't closing right. He did such a good job and was so fast, professional, and kind. I called him to my house today. He replaced 3 door knobs and and adjusted how the front door closed. I keep his card in my wallet and will never use anyone else again! read more

Have used them twice and each time the locksmith who arrived (each leaving immediately after my call) was courteous, professional, and efficient. One of them went out of his way to help me find my lost keys, offering me a flashlight to peer into the trunk from the backseat and even helping me look around my dusty garage where I had said I might have dropped it and then consoling me when I couldn't find them by reassuring me that people do this every day. Very nice. The other was a bit distressed about being 10-15 minutes later than he had said (but I know that traffic on a Friday to my house, on the outskirts of Dallas, can be horrendous, so I had expected it), showing that immediate service and punctuality was important to him. I was very pleased with the service. I would use them again in a heartbeat! read more

Yesterday, I was in Dallas to have lunch with a friend before heading back home to Austin. I had locked my keys in my car but didn't realize it until it was time to leave. We "googled" a lock smith and 911 Locksmith and Security came up. We called and were connected to someone who could help me immediately. My only complaint is that it took almost an hour for the guy to show up. Not a huge deal, obviously, he was at another job and had to get to us as soon as he was finished but I was really ready to get back on the road to Austin asap. The guy was very friendly. Once he was there, it took less than 5 minutes to do the job. I am happy with my overall experience. read more

If you're looking for quick help and exceptional customer service, call 911 Locksmith! My locksmith was professional, friendly, and took him 2 minutes to open my car door when locked out. read more

Sean is the best locksmith, although my lock mechanism wasn't standard he was able to bring it up to code, install access control system and do it all with very competitive and reasonable price within the tight schedule we agreed up front. Working with this company is a pleasure, they did everything as agreed and even surprised us with additional remote. read more

Johnny was fantastic. He called back quickly after the number I called said they were busy. Communicated well on time and unlocked my car in no time. Fantastic service! I would highly recommend. read more

I went to see Batman last night in Plano and the movie was great !!! (but that's not why I'm writing....) we went out to my car and.... The keys are inside !!! My friend had triple A so we called them, but we got an eta of hour to hour and half and we still need to pay (she didn't pay the membership...). So we called a locksmith. The first company didn't even gave us a price! "The tech will let you know when he gets there..." I know this trick already. The seconded company we called say they can be there in two hours! Then we got 911locksmith, they gave us an exact estimate over the phone and the tech was there within 22 min on the clock! He was very polite and helpfull and got it open very fast and professionally. The price was reasonable ($65 at 11pm). Why four stars then? They didn't told me I can't pay with a check... Only cash or credit. I saved their number on phone, but I hope I won't need them again.... read more

Got locked out of my apartment and first google came to my rescue and then i found 911 locksmith. These guys are super fast, is too easy to open a locked door, im even scare right now when i saw how easily these guys opened the door. Im now getting 3 spare keys just in case this happens again. Thanks guys for rescuing me !! read more

Called 911 locksmiths on 2 separate occasions. One was for my front door and the other was for a mailbox key. Both times they arrived a couple hours after I called and made new keys in no more than 20 mins. Really can't complain! Now months later my new keys are still working fine. read more

We had a problem with the locks on our two patio doors. Called this company and made an appointment for the next day (was not an emergency). Asher called before coming, and arrived right at the appointed time. After properly identifying himself, and reviewing the locks, he was honest enough to say that he could repair them rather than trying to sell us new locks. He made the repairs quickly and charged a reasonable price. Very friendly, honest, knowledgeable, and efficient. Highly recommended. read more

I called them on a Friday morning around 10:00 to help us with a front door knob which wouldn't work. We were having a party Sunday night and needed the door to open. I was told someone would arrive later in the day to help us. I called again at 1:30 to confirm and was reassured that help was on its way. At 5:00 I called again and a voicemail informed me that they are not responding to clients due to the high number of emergency calls?? So, now I get to call another locksmith and pay the weekend emergency fees. read more

After watching on youtube how easy it's to bump a lock, I decided it's time to upgrade. I called a few companies who didn't want to give any estimate over the phone and aggressively tried to convince me to let send a tech to my place and "it's only $15 service call...". I kept calling and got to 911 Locksmith. The guy on the phone was very helpful and knowledgeable, he knew exactly what i needed and gave me a ballpark on how much it well be, he also offered me a free estimate on-sit. The tech came right on time as he promised, did a great job and the price was very competitive. I stored their number on my phone, you can never know when you will need it... Thanks sean! read more

So professional, helpful & fast! It was such an easy process to have my locks changed. Thank you!

If I ever need a locksmith again I will definitely call 911 Locksmith and Security! The customer service was amazing. Sean was extremely friendly over the phone and Benny was very efficient and kind with the service I received! read more

911 Locksmith services is the best locksmith company in dallas. When I locked my keys in the car, they were at my car within 15 minutes. They are friendly and prompt in their response. I highly recommend 911 Locksmith Services! read more

I locked my keys in my car this morning before work. The tech got to my hotel very quickly and opened my car with ease. There was no damage to my car, and the tech was incredibly nice and helpful. I didn't catch his name but he was amazing. He even lowered the price for me which was extremely generous. I would highly recommend this service to anyone who needs a locksmith. read more

In my old house, my dog destroyed a doorknob in a home I was renting. I wanted my deposit back, so not only did I have to replace the doorknob, but I had to re-key the lock to match the others. 911 Locksmith came out take care of that for me. On time,efficient, fast, friendly, I told him that when I moved to my new house, I'd use them again. Fast forward 3 weeks, when I got into my new home, I brought them back, and I received a discount for repeat business. I certainly wasn't expecting that, but moving is expensive, and I sincerely appreciated the discount. Great work, dependable, fast, it doesn't get better than that! I recommend 911 Locksmith highly! read more

I called this company because they got good reviews. I initially called on Monday morning, leaving a detailed message with my contact info. Their outgoing message said they were unable to take emergency calls. My need was not an emergency; however, I did not want to wait several days to receive service. 24 hours passed...no return phone call. On Tuesday morning, I left another message. Now, it's Wednesday afternoon and I never received a return phone call. I have been in a customer service business for over 40 years. This is the epitome of very poor service. If they were too busy to take on any more jobs, they could have at least called and told me that so I could have contacted another locksmith. Note to self: I won't be calling this company again...good reviews or not. read more

This place was amazing! I was able to get my door unlocked while I was away traveling in Mexico city and they were prompt and courteous. I would highly recommend them. read more

I just found these guys through Google and they are awesome. I needed 2 locks rekeyed and they gave me the best rate (I called 4 other companies before deciding to go with 911). They also were very prompt to the point of being 10 minutes early. He was finished in 20 minutes and even fixed the back lock which was not aligned properly. I would highly recommend these guys, especially if you live in the Uptown area. read more

These guys were so great. No damage done to the door and we got into my place safe and sound. Thanks to the guys at 911 locksmith.

I used 911 Locksmith today because I lost the key to my storage unit. Benny called me when he was on his way and when he was 10 min away which was very helpful so I didn't have to sit there. He was very friendly and efficient. I would definitely use them again if needed. read more

Uh. Yeah. Definitely go with these guys. Extremely professional (after other companies wouldn't even consider giving us an upfront price, this was so refreshing) and prompt to reply (and conveniently by message to get things in writing knowing others often quote one thing and then charge something completely different when they get there.) Caution, though, their voice mail mentioned they were not doing emergency lockout services "at this time"? Not sure about what that truly means - it may have been the time of day or day of werk I first called, etc., but if you can wait DEFINITELY do it. read more

Call these guys because of reviews on Yelp. Gave me a set price over the phone that was cheaper than 2 other places I called. Set up an appointment for the next morning, the tech came on time and was very professional. Recommend if you need a locksmith read more

They answered and arrived quickly. Friendly fast service and the price quoted was what I paid. Will use again but hopefully wont need to.

I had a great experience with 911 Locksmith this morning! Getting locked out of your house with your 1 & 6 year old is not a fun way to start the morning, but Johnny arrived at our house in east Dallas in less than 20 minutes after I called. He was kind, understanding and very efficient and we were back inside feeling thankful for our A/C in no time at all. I highly recommend this company. read more

This is a great company! The customer service is outstanding. The pricing is the best I found and making an appointment was easy and all my questions were answered. The techs arrived on time and were very nice and respectful. There was no bait and switch, just very exact pricing communicated while making the appointment, which nowadays is a relief! read more

Very fast, affordable and friendly. I would recommend this service to anyone in the DFW area

Highly recommended, Locksmith arrived during stated time window and got to work. I miss spoke when I requested 3 locks needed to be changed as there were actually 4. Locksmith said, no problem, I do it for you at no additional charge." I love meeting people who don't take advantage of their customers! read more

Incredibly professional, very responsive to our call and efficient once he got to our house. HIGHLY recommend. Benny was excellent!!

Showed up on time, did the work quickly and did a great job! They honored the discount I had and were fantastic! Thank you!

Punctual, fast and friendly. They also run specials so I got my new place re-keyed for a better price than I could find anywhere else!

These guys are awesome they received my request and called me back to let me know they were coming in 10minutes. GARY was awesome and arrived and was really quick and careful. read more