Very prompt and professional service! Being new to the Dallas area, I was very happy with the quick response and would highly recommend 911 Locksmith read more

Fastest service and dependable quality. I called after 5 and he was here within 30 minutes. Feeling much safer now.

Called 911 locksmiths to get an estimate on unlocking a security gate that I had lost the key for and see if they could make new keys. I also asked them to make a new key for my front door. I was told that they would come out and look at the doors and give me an estimate for doing the work; if I did not want the work done at that time i could think about it and get with them later. The technician came out and immediately upon arriving said it would cost $75 to just pop open the lock on the security gate and THEN he could see what it would take to make keys for it. I then asked him how much it would cost to make a new key for my front door or to re-key it. He told me that he could not give me an estimate for that until I PAID him the $75 for unlocking the first one on the security gate. WHAT? I thought the estimates were "FREE" - NOT when the want $75 up front for a previous 'estimate' To me this is a classic "bait-and-switch" and it makes me a little leery of all the 5 star reviews for this company. Must have all been 'paid participants!" (Just as a bit of history on my security gate lock, I had another locksmith come out earlier this week and he had the lock opened in less than a minute with pick tools and wanted $20 for that. I did not have cash so went to get my debit card and when I came back, he had pushed the gate shut and locked it and left! not sure why but did see that a locksmith could have opened the lock for as llittle as $20, NOT $75!) Sorry for havinig to post this review but feel this type of business activity needs to be reported. ARE THERE NO HONEST LOCKSMITHS OR OTHER BUSINESSES OUT THERE ANY MORE? THIS IS RIDICULOUS! I would gladly pay for the services to be done if they were fair and honest but no one has been found than offers such a service. If I was being charged $75 per hour, I would gladly pay for these services to be done but NOT $75 for each and every thing they touch. The 'free estimate' sounds good but if you want ANYTHING done it will cost a MINIMUM of $75! Continuing to look for honest locksmiths! Customer in Dallas, Oak Cliff, Texas - 75224 - 6/20/2019 read more

Benny was excellent, was quick to come out and help me get into my rental townhouse after a key issue/problem with the front door lock. He worked quickly and pricing is fair given it was an emergency call to change out the lock and get access! read more

Fantastic service! They were able to come out to our house quickly to install a new deadbolt as well as Rekey additional locks. Will be using them again soon to install additional smart locks. Highly recommend them! read more

Called to have locks changed on our commercial property. They were able to come out the same day. I asked for a rate over the phone and was told they could not quote until they saw the type of lock. The locksmith arrived on time and quoted a price north of $400. Seemed really high, so after some back and forth he came down to about half of his original quote. We were not in an emergency situation so we were able to negotiate, but I can see where they could really take advantage of someone in an emergency situation. Locks work fine. read more

911 and their tech, Leon were fantastic! Never have I experienced such prompt response and on-site repair from a locksmith company. Definitely a 5 star group! read more

Asher was great! Not only he showed up early, he managed to re-key my front door and fix my french door within 20 minutes. He is also very personable and took hims time to explain to me the better and economical ways to protect my home. The price is very reasonable as well, which always helps! Cannot thank you enough! If you have any issues with your locks, CALL THEM! read more

Just moved to Little Elm, and hired these guys to rekey a few locks for us! Well they'll be back because we hired them to do more work. Very professional, they called to confirm our appointment and were in and out in no time, not to mention the pricing was very reasonable as quoted! Thank you so much!!! read more

I got locked out of my house this morning when I went to walk the dog and frantically started calling locksmith companies. Finally got through to someone at 911 locksmith. I was told that the tech could be to my house within 15 minutes and I was given the exact price over the phone. Benny showed up before 15 mins and immediately got me into my house. He was friendly and very professional. I hope that I never get locked out again, but if I do, there is no doubt I will be calling 911 locksmith again. read more

I called 911 Locksmith on a Sunday morning when I locked myself out of my home. They were very prompt, very professional, and were very fair with they're pricing. I had had a bad experience with a locksmith previously and was concerned about being overcharged or having a very long wait time. I was very pleased with 911 Services and highly recommend them. read more

Benny was our locksmith technician and he was fast, thorough and explained everything as he went along. Very courteous and I got everything done that was needed today. Would use them again in a heartbeat and would highly recommend to anyone who is looking for someone who is reliable and gets the job done. read more

I would definitely recommend these guys' locksmith service. Had a car lock out, Called at 9 am, left a voice mail, got a call back in like 5 mins, had someone out by 10 am and had it done in like 2 minutes. Best thing of all, no surprise charges, they tell you the flat price on the phone right off the bat. Nick, the guy that came and did the service was real cool, price was right, would recommend. read more

Great service! Responded very quickly to my message and gave me a reasonable quote. They were able to work with my crazy schedule to be able come take off my bike lock (I lost the keys). Very quick and very great service! read more

Showed up on time snd was reasonably priced. Fixed front door lock. Somehow the deadbolt wouldn't turn. Something about the springs? Anyway, it was about $170 for the service fee and new lock. read more

911 is the best period, quick, easy and affordable. Thanks Mo, you were perfect and waited while I was in traffic, other companies quoted me way over price for a new key or new ignition for a old car, thanks definitely putting your name out there to everyone! read more

Great service. Came out within an hour and gave me different options to replace my lock. Saved me money changing fewer locks by matching my existing key as well. $39 service fee, which is only if they did the work, which is what I requested. Very professional and quick. read more

They were fast, polite, and knew what they were doing. I had great experience with them and would definitely use them again for any of my key/lock needs. The guy who came to my house rekeyed 7 locks in under 30 minutes! read more

I've used their services repeatedly over the past year at my house. I first hired them to re-key and on that visit he noticed I was a bit uncomfortable giving a key to the maid service I at the time was using and he suggested a code lock that has made my life much easier for when giving entry to people. I've since brought him back several times to put locks on other doors. I've been most impressed on the committment to making sure I'm happy with the work. One of my locks broke about nine months after he set it and he came back and fixed it free of charge. I would recommed their work to anyone. read more

The locksmith business is a little tricky. So many people I called were very reluctant to give a firm price in advance. 911 Locksmith gave me a price. The technician was very professional and nice. This company is going in my contact list so I don't have to search in the future! read more

Great service. They were at my truck within 20 minutes. Super friendly tech also. A++

So relieved that they were quick and didn't charge an arm and a leg! When I called, the gentleman quoted me 45mins but he arrived within 30mins instead. Even better, they take card! So I didn't have to leave my job to go to the bank for cash. read more

Arrived in under 30 minutes after our call. Picked the lock and had us back in the house within 5 minutes. Highly recommended.

The professional gave a three-hour window, called when on the way, arrived on time when promised, had my new keyless lock installed and fully explained within 30 minutes. He was courteous and professional I'm very impressed and would use this service again. I highly recommend 911. read more

Fast and quick, good communications skills and personality, explained the process and was very helpful, highly recommended and will contact them again when needed. read more

Fantastic service! Quick, friendly, and efficient - I recommend to anyone whether you're locked out or looking to change your locks!

It's a shame there is not a Zero star rating. I got locked out of my house and had to be at work in and hour and 15 minutes. I had called 3 other places before and they couldn't get there in time. I was crying by the time I called 911 Locksmith. The guy on the phone said he could have someone at my house in 20 minutes. 10 minutes later the locksmith called and said it would be 25-30 minutes. 35 minutes later, I called him back to find out where he was and he gave me attitude about how he couldn't control traffic. ONE HOUR LATER, the guy shows up, with no sense of urgency whatsoever. I swear this guy didn't know what the heck he was doing. He pulled out a lock-picking kit and started messing with the lock. He looked like a guy that had watched a bunch of CSI movies and had decided to buy himself a kit and play with it. After destroying the lock this way, he drilled into it and then broke the lock with a screwdriver. I could've done this myself AND been on time to work. $80 for that? What a racket. Preying on people in a bind! read more