Response to my request for quote was generally fast and got an appointment ready with specific requests for OEM glass. Would highly recommend anyone at least get a quote with this business as they provide exceptional quality. Pricing was fair with peace of mind knowing the work done matches the invoice. read more

911 Windshield Repair & Replacement - 2023 BMW 330e Oem requested glass/hardware - Windshield Installation & Repair Near Me - Orange, California

Tried to use 911 Auto Glass, but they were a complete disappointment. They were priced higher than everyone else, and to make it worse, they wouldn't even help me or process a claim because they said my truck was "too old." ​Ended up taking my business elsewhere and paid out-of-pocket for a mobile installer who came right to my driveway, brought the exact right glass, and did a fantastic job ..... Update: My review reflects my actual customer experience reaching out to your shop. Declining to process my insurance claim due to your higher shop rates meant you couldn't help me through my policy, and your cash quote was significantly higher than competitors. I took my business elsewhere and paid out of pocket for a mobile installer who came right to my driveway and did a fantastic job at a fair rate. Potential customers have a right to know how a shop handles insurance on older vehicles and where their pricing stands in the market. read more

My windshield got hit by a rock and left a crack on the driver side. I messaged a few windshield repair businesses for quotes. 911 Windshield responded quickly and came out the next day to take a look. Initially, I thought I could repair it but it was recommended to do a replacement because the crack was in my line of sight. JD was very knowledgeable, helpful and communicative. He even contacted my insurance company to start the claim. A few days later my windshield was replaced. The whole process from start to finish was so seamless. Highly recommend! Thank you, JD! read more

I don't know how I have made it this far in life and have never had a windshield repair. I was messaging back and forth with JD. He had prompt replies, explained the process, and was at my house the next morning to repair. He made it so easy and was very upfront about everything. JD was informative without being condescending (like others that I asked for a quote). He also gave me a business card with his contact information and a sticker to put on the crack next time to help keep dirt & debris out. I shopped around so you don't have to! Thank you to 911 Windshield & JD for making this a painless and quick process! read more

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Came here 3 times over the course of 5 mths! Not having any luck with these rocks hitting my car! 1st time for a Crack repair, 2nd a whole new windshield & today another small Crack! My experience has always been wonderful, easy & fast! Appreciate the great service & fast response back with inquiries! Thank You! I would def recommend this place! My friend also had great experience with her car too! read more

There was a crack in my windshield and everything was handled quickly and professionally from start to finish. I highly recommend JD's work and his team! read more

Prompt replies, fast service, and friendly. What more could you ask for? Got a cracked windshield and JD was able to squeeze me in the same day as my request. I was in and out within 20 minutes. He explained things thoroughly to me and was honest with his explanation before we started any work which I really appreciated. He also has a cute and friendly frenchie that helped pass some time with me while the work was being done. Thanks jd! read more

They were so quick to respond and schedule. Came out the next day and fixed my windshield. Very professional, kind, and reliable. I would recommend read more

Easy as pie! JD was communicative, he handled my insurance, and just made the whole process super simple. Really on point. Also, the waiting area was well equipped making the wait really comfortable. I was able to pull out my laptop and get some work done using their wifi. If I didn't have work to do, I would've definitely explored the arcade games! Easy communication via Yelp, pulled in the following day, new windshield, calibrated, and on my way! Highly recommend should the need arise for you! read more

911 Windshield Repair & Replacement - Waiting area - Windshield Installation & Repair Near Me - Orange, California

JD was great to work with on a recent full windshield replacement! He was responsive, on time, and communicative throughout the entire process. He handled the repair quickly, took care of all the necessary calibration, and made going through insurance very simple. I've used 911 Windshield Repair & Replacement three times now and have also recommended JD to two friends. I'll definitely continue coming back! read more

JD and the 911 team went above and beyond when my windshield needed replacement. JD proactively contacted my insurance with me on a conference call and leveraged his experience to get a claim started. He waited patiently for the insurance approval, keeping me updated the whole time, and when it was approved, he proactively called around to find my replacement windshield. Because it was only available in Carlsbad, he even sent someone to pick it up from there and bring it up to Orange County so that he could replace my windshield within days (vs weeks). I'm so grateful for JD! The replacement was less than 2 hours and the waiting room is awesome. I HIGHLY recommend JD and the 911 Windshield Repair & Replacement team. read more

911 Windshield Repair & Replacement - Waiting room at 911 Windshield Repair & Replacement - Windshield Installation & Repair Near Me - Orange, California

Very fast communication and great customer service. I would highly recommend to anyone.

This is our second windshield we've had JD out here to fix. He's a total pro and works efficiently. I opted to pay $10 more for him to come out to residence. I was tempted to do it myself, but after hearing about all the times he's seen people botch the repair, I'm glad I called! The repair is a big improvement from what it looked like before (a small remnant is left). read more

Greta company to work with. First to respond to my request, best price quote, excellent communication and service. I highly recommend 911 WR&R. read more

I noticed a small crack on my windshield. Fearing it would spread, I contacted JD who was able to get me in on the same day. He was able to fix the crack quickly and was friendly and professional. The service was reasonably priced. Highly recommend! read more

Seriously, Just Go! I had a crack in my windshield. I reached out to the shop and sent them photos. They advised that I come in, in lieu of the mobile appointment because of how large the crack was. They offered me a wide range of appointment times. I'm so glad I did. They walked me through the quick timeframe for the windshield replacement. Super straightforward. The whole job took maybe half hour. The new windshield looked great. The shop had a great waiting area, with a lot of comfortable seating and entertainment. Honestly the whole experience was just easy, and easy is kind of rare these days. read more

I spoke with the owner JD directly through the quote process. While everybody wants a good price, I was coming 100% out of pocket, not with insurance and I needed the best price available for quality glass, installation, and ADAS calibration on my 2023 Toyota Corolla LE. I decided to go with another company that he actually highly recommended as a reputable shop because they did beat his price as they were a bigger shop and said they must order in bigger bulk. To me at the end of the day... that's real customer service. Wow! Thanks again JD! read more

Had a tiny chip in my Mustang windshield. Called a bunch of other places and found higher prices with all of them that come to you. Got a hold of this company and he happened to be finishing a job in the area. He was at my house within a couple hours of reaching out to him and had it fixed in 15 minutes flat. Can't beat service like that! Even if he hadn't been by my house, he advised he had multiple appointments for the next couple days. Highly recommend! read more

Great work done on getting my windshield replaced. It took approximately 30 minutes. I used them about a week later to replace a family member's windshield and the job was done in the same fashion. Highly recommend this crew. read more

Needed a windshield replacement due to a road hazard hitting my car. JD provided some of the best customer service I have ever received anywhere. He handled the insurance piece of it, got OEM glass covered, responded quickly at all times, kept it real, and got me in and out at the exact times he said he would. It's clear he knows what he's doing. read more

It was great working with JD at 911 windshield repair and replacement. He is very good at responding. He is knowledgeable and explains the process well. He has great attention to detail and great prices too. I highly recommend this shop for your windshield needs. read more

Great and efficient service I got in and they handled my insurance to replace my windshield. It was perfect and calibrated to manufacturers standards. I only had to pay my deductible which saved me tons. Thank you read more

Very efficient service. Called the day before and scheduled a mobile appointment (they come to you) for a rock chip repair the very next day. There is only a $9 difference between going in yourself, so the convenience and safety of having them come to you is great. They arrived promptly and explained the process as they worked. I also appreciate that they test their work afterward to check the integrity of the resin, with a lifetime guarantee. I would use this service again in the future, though I hope I don't have to! read more

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Good experience replacing my windshield here. I appreciate they give you all the info upfront and were honest about including ADAS Calibration. So many other places did sketchy things about that. It was straightforward, they worked with my insurance and it took about 90 mins for the service. read more

Last year I had my windshield replaced by my insurance preferred shop. Long story short, that shop did a poor job and used the cheapest OEE windshield they could find. When my insurance asked why I am not using them this time I told them what happened and it seems like they weren't surprised. So I searched around google & yelp and found 911 with glowing reviews. I reached out and JD responded fast. I was originally gonna go with OEE replacement but JD explained that there's not much of a price difference going for OEM, so i did. JD did the leg work and contacted my insurance and got it approved. Solid 5 star service, got my new OEM windshield and ADAS calibration. read more

about a month ago i was driving on the freeway in the rain and a rock hit my windshield, causing a huge crack that i knew was unrepairable. i contacted 911 windshield and they were able to help me with insurance and schedule me within a few days. they have a nice waiting area with a TV, pool table, foosball, arcade games, and plenty of seating. they replaced my windshield quickly. they also have a sweet shop dog! highly recommend this place! read more

JD was very easy to communicate with and always responded quickly! Edgar was very efficient with the install and answered all my questions. Will be my go to shop moving foward! read more

Great Customer Service! Great Windshield Replacement. Setting up an appointment was easy. Installation was quick and done professionally. Thanks to JD and the staff. Highly recommend. Waiting area was cool too. Nice lounge with arcade games. read more

I had a great experience with 911 Windshield Repair & Replacement. From start to finish, JD was patient, well-informed, and extremely helpful. He kept me updated throughout the whole process and even handled my insurance claim seamlessly. I felt supported, and the final result was perfect. Really appreciate it. read more

Wow! What a service!! My windshield took a hit while driving down the 5 south in Irvine. I have a long commute, so I called 911 windshield repair while I was stuck in traffic. I had an estimate and an appointment before I got home. The technician showed right on time and fixed the crack. I can barely see the crack anymore. I liked the fact that the technician picked up the phone right away and made it whole process super easy. It really made my day. I highly recommend this place. read more

911 Windshield Repair & Replacement - Before repair picture. - Windshield Installation & Repair Near Me - Orange, California

I got a fast response, got a quote, and an appointment. The price was about what I expected for a good windshield. The service was quick. The shop looked well organized and very clean. JD explained the sensor calibration and aftercare instructions to satisfaction. He was busy but 100% professional. read more

JD was prompt and professional. He repaired my cracked windshield in less than 20 minutes, and I could barely see the damage. Excellent service and competitive pricing, call JD! read more

Did a great job on my windshield repair. Courteous and on time. Thank you for a great job.

Excellent & Reliable Bestwork in town , worth for the money. Friendly nature .

On time and did not disappoint. I really appreciated that 911 sent me a text when they were on their way...these small things really help with my schedule. The repair looks fantastic and it was done very efficiently. I would highly recommend 911! read more

911 Windshield Repair is THE BEST. JD was very helpful and knowledgeable guiding me through the process of working with my insurance and getting my windshield replaced. He made it so simple and the job was done quickly with no issues. I hope to not get another replacement, but if I do, I will return here. read more

I caught a stone on my Mazda CX-30 windshield. I contacted JD at 911 Windshield based on Yelp reviews. JD was very responsive and answered all my questions and provided options. I decided upon a windshield replacement and filed a claim with my insurance carrier. JD got me in the next day and replaced the windshield in less than an hour, including recalibration. He handled all follow up claim information directly with my carrier. JD did a professional installation at a fair price. I highly recommended 911 Windshield Repair and Replacement ! read more

I hired 911 Windshield Repair and Replacement to replace the windshield on my 2024 Toyota Rav hybrid. My wife and I were visiting the JW Marriott Desert Springs resort in Palm Desert when an errant golfball hit our windshield. I highly recommend 911 WRR for its very competitive prices, quality work, and outstanding customer service. Definitely would use the company again. read more

I had to misfortune of a sizeable rock hitting my windshield on a Sunday afternoon and wanted to get it repaired asap before the cracks start spreading. I was pleased to see that this business operates on the weekend. JD was able to come out to my place to make the repair on the same day. Communication was excellent all throughout the process. The repair was very well done and I would recommend to all. read more

JD is quick to respond to inquiries. His service provided was quick, detailed and effective.