This guy fixed my cooking range and hence two stars but has severe severe attitude issues. Before…read morehe came I sent him a clear photo with an arrow showing the problematic cooking element in my cooking range . He misunderstood and assumed that the whole thing was dead. He comes here doesn't even try to turn it on, doesn't try to diagnose anything and starts to tell me that this ai ain't worth fixing . When I tried to correct him , he starts to yell at me (the customer) saying "you don't understand what I am saying" . All I was doing was trying to explain that not all but only ONE element was not working. Even during diagnosis and repair (second session) he needed help from me (the customer) to hold this support that etc at almost every step of the way . Isn't an independent contractor supposed to be 100% independent in his work? I've engaged electricians and plumbers and other and they all do their job without asking the customer to physically assist. Most importantly his TONE of speaking to the customer (me) was so UNCUSTOMERSERVICE like and almost condescending. I'm an electrical engineer myself with 20+ years of experience and I did not appreciate his approach to talking with a customer. I had no choice and an a time sensitive situation and so engaged with him to get my cooking range fixed. So while HE MAY KNOW what he is doing... that was his opener on the phone ("I know what I'm doing") clearly his work seemed like an amateur who was referencing multiple internet sites etc . To be fair to his credit he did get my cooking range element part ordered and fixed it promptly. Hence I have the two stars. But given his attitude and conversational tone I would NEVER hire him again.

Mike was lighting fast and clear in communication and responsiveness. And boy, does he know his…read morestuff. I have an ancient dual fuel Frigidaire range and Mike performed a battery tests, explaining and showing me along the way, to correctly pinpoint and diagnose the key problem - a faulty control board. The entire time he was on his phone checking availability of different parts and providing me with a range of options. Given that the stove is over 20+ years old we've elected to purchase a new one, but Mike helped me make a sound decision and not waste time. Moreoever, Mike loves his work. I put his contact into my phone under favorites and will be recommending him to friends and neighbors. Highly recommended.

I called Mass Appliance Masters last Monday 02/09/26 about my washing machine at 2:30pm and they…read morecame to my house that day around 4:30. Diagnosed the issue ordered the part and they are back today 02/16/26 repairing my machine. Very responsive and reliable. This was after I was assigned a scam artist company by Electrolux. Buyer beware if you ever get assigned to APS Electronics.

Provided after-hours same day service! They work on Fisher Paykel dishwashers when many people…read moredon't, analyzed the problem quickly, and solved it. I will always call them in the future for any appliance problem.

As a single parent, having the dishwasher break is more than an inconvenience. It throws off the…read moreentire delicate balance between work, chores, childcare, and sleep. I simply don't have the spare 30 minutes a day to wash dishes. For better or worse, this happened late on a Friday night. In the past I used Sears so my knee-jerk reaction was to book with them but the soonest they could come was on Monday. So I took a long shot and submitted some requests thru Yelp. Tim replied within minutes and agreed to come as soon as the next day. Mind you this was 8:30 p.m. on a Friday. We're talking about coming on a Saturday, less than 24 hours later. And he quoted me half of what Sears was quoting me. Tim showed up on time (In fact even earlier, after confirming with me). Strangely, the issue had resolved by itself overnight and the dishwasher seemed to be working. Nevertheless, Tim took his time to thoroughly disassemble it and inspect every component (Here, I imagine someone from Sears would have just left immediately). Everything seemed to work fine so likely it was the control board. He diligently put everything back and gave me some tips on dealing with this going forward. He was also very polite and considerate (he kindly put on booties after coming in). I'm definitely hitting him up next time an appliance breaks.

On time, on budget, nice person, seemed knowledgeable about the product, willing to follow-upread more

Our LG refrigerator stopped working; we contacted the manufacturer, who said if we let them put a…read more$450 hold on our credit card, they would call us with in two days to tell us when they could come fix the fridge (!). So instead, we called around; Common Appliance came out that day, diagnosed the problem, returned the next day with the part, and successfully fixed our fridge, all for a fair price. We're happy customers and would call them again.

he's a master! has repaired our appliances quickly and we'll. We'd have him here again.read more

Many years ago I had ProTech Appliance Repair do a job for me. Which I was extremely satisfied…read morewith. So it made perfect sense for me to call them to have my ice maker serviced as well as my dryer cleaned out. The technician who came out was John. He was on time, followed Covid safety guidelines. He was very professional. My ice maker is now working like new. I can sleep better at night knowing my dryer is no longer a fire hazard. The pricing was more then reasonable. Should I have any appliance repair needs in the future I will definitely use ProTech again.

There's a saying "when it rains it pours" and that's the kind of luck I have. The night before a…read moreback yard celebration at my home not only did my freezer packed with 80 bags of ice give out my dryer filled with a lot more laundry than it should have been stopped drying all the clothes I was trying to get put away before my company the next day. Of course this was after normal business hours. I called Protech Appliace Repair. I left a voicemail explaining my dilemma and 5 minutes later I received a call back from them and 30 minutes later a guy name John was at my home. He fixed my deep freezer right away. He said he'd take a quick look at my dryer but given the time of night and the chance that it may need a non stocked part I may have to wait for the next day. Although my dryer did need a part not commonly stocked he had one on his truck. Excellent service, knowledgable service man. Better than fair prices. And my party the next day was a hit. Icey cold drinks and no one knew I ever had so much laundry to be washed.

My LG washer didn't drain anymore. Living in Newton, I called Home Pro Appliance on a Sunday, and…read morethe repair person came within an hour and a half exactly when expected. He quickly assessed that the drain pump was not functioning correctly. He gave me a honest quote, and he asked if I wanted to make the repair. After discussing with my wife, we agreed to get the washer repaired. He had the part with him and got to work to replace the part. In addition to making the repair well, he spent time to check that the washer worked after replacing the part and that it did not leak before closing the washer up. He then moved back the washer in place even though I am the one who moved the washer in the first place. He gave me a 1-year warranty on the repair as he used a genuine LG part. He was professional and courteous. I would definitely call Home Pro Appliance again for any appliance problem.

Did a great job fixing my LG oven, came same day, even had the part with him that needed to be…read morereplaced. Worked quickly, was professional and courteous of my space. Oven has been working like a charm since!

Great service! I was having an issue with my fridge that I couldn't figure out on my own. The…read moredefrost cycle wasn't functioning properly and water was pouring out the bottom of the freezer. I called them, they said they could come out the next day, they had a cancellation, came out same day, took a look, said they could fix it for $150, and got the job done in about an hour. I felt the price was fair, they corrected my issue, and were really nice.

Fernando was outstanding. He didnt even fix anything! He provided valuable tips and even came out…read moreto the house but ultimately did not need to fix anything himself. He helped me fix my non working garbage disposal over the phone. And he helped refer me to the right company to work on my kitchen vent dampers I still paid him for his time I highly recommend him for his honesty and professionalism

Without a doubt, I will never try to work with this company again. They cancelled a repair…read moreappointment two hours before it was to occur and then never showed up on the rescheduled appointment date. In addition, when I called to try to ask if they were still coming for the second appointment time, there was no answer and no call back. In my opinion, this is a terrible way to run a business.

Jall appliance service came quickly to fix my dishwasher. It needed a new part and they got it. Jan…read moreinstalled it even though it was tricky. It works great now.