Dry knowledgeable staff. Great to work with. Sales staff just gives information and leaves you…read morealone. Not pushy. It does take a while from order to installation. Not a POS type of place unless you want gadgets

Great product and superior customer service which has continued more than a year down the road.read more

I've been a customer of Comfort-Air Engineering & Primo Plumbing for over five years, but my recent…read moreexperience has been unacceptable. The company double-billed me for the same AC service, an invoice I had already paid, and has ignored three months of my calls and emails seeking clarification about the second charge. I continue to receive automated invoices without any explanation of the duplicate billing or the work supposedly performed. Even worse, an employee reached out to me in an email, falsely claiming that I was trying to hold them "financially responsible" for things outside of their control simply because I asked a question about the work performed. This was especially troubling since the dispatcher had already confirmed it was the same issue being repaired a second time. Neither management nor the owner (who had been personally introduced to me) has ever responded. This company's unprofessionalism, billing errors, and disregard for customers are appalling. Avoid this company at all costs. I am now evaluating whether to escalate this matter to consumer protection agencies to prevent others from being treated the same way. It's sad to see a business I've supported for years fail to provide simple explanations and treat loyal customers this poorly. All trust has been lost. Response to the Company's response: I appreciate the company's reply, but it unfortunately confirms the very issue I described. For three months, I asked for clarification on why I was billed twice for the same unresolved problem, a matter your own dispatcher acknowledged was the same service being revisited, not a new one. That's why I reached out for clarification, as anyone would after receiving a second bill by surprise that was said to be for the same work. The repair was only completed successfully on the second visit, which is when payment should reasonably apply. The problem has since been resolved with no further issues, confirming that the first visit was not a completed job, something also acknowledged by the dispatcher. Despite repeated outreach, no one ever explained this or provided details of what was done on that second visit; I only received another invoice. After being ignored for months, I ultimately paid the second bill under threat of collections, not because the situation was ever clarified. The owner's follow-up came only after I posted this review, and even then, my questions about billing and communication were not addressed. I've been a customer for over five years and have always paid promptly once a repair was completed. My only request was transparency. It's disappointing that instead of acknowledging that, the company continues to deflect responsibility rather than address the lack of communication and customer care that led to this situation. I'm not looking to escalate this any further; I simply wanted the company to understand how this came across from a long-time customer's perspective. I genuinely hope you take this as constructive feedback. In my experience, clear communication and follow-through make all the difference in maintaining trust and long-term relationships. Disacknowledgement only leads to a loss of trust, and in this case, confirms it.

They've saved me a small FORTUNE multiple times…read more Today my aircon drain plugged upstairs. AT 4:30 pm o;n a Fridday I needed help. They sent out someone for an emergency call. They fixed it fast and charged me UNDER $270!! On a Friday evvening at 7 pm. when tech arrived. That's amazing. He also figured out how to unclog the downstairs sink which drained slow. No one else could figure it out cause it's copper pipes that are an odd configuration. Another time he sold me an air conditioner for about $9,000 less than others would have charged. He said it was an older model he had. It works fantastic as the house is older. Perfect match. I'm not saying they're perfect. But I've dealt with other plumbing companies who tried to charge me $10,000 for a problem they fixed for $300. HONEST is freaking hard to find.

I had a house getting a little up there in years and had a few leaks in first floor ceiling, around…read morebath, etc... They were fantastic at finding and correcting all issues while being as minimally invasive to structure as possible. Joe Wrzesinski

Chambliss did a fantastic job replacing two 12-yr old water heaters with a single Rinnai RX 199I…read more The engagement went flawlessly. Justin Chambliss was more knowledgeable than the other two bidders we worked with. The Chambliss quote was a solution, with all components accounted for. The other bids required the client to go find subcontractors for electrical and roof venting modifications. Calvin and Jesse did an outstanding job with the installation and the roofing subcontractor, not only installed the modified heat vent but matched the vent's paint color with our existing vents. I cannot recommend Chambliss Plumbing higher. Their bid was the same dollar amount as the other two we received but included value, convenience, and maximized our customer experience. Thank you Chambliss Plumbing!

We needed new capacitor for our AC. Grainger for the win! Was able to pick up in 15 minutes and ac…read moreis good to go. Customer service was great too!

I am very surprised that I am the first to review this place, considering how big and spread out…read morethey are. Grainger provides pretty much every necessity any business could ever need. Light bulbs, cleaning supplies, restrooms supplies, floor mats, shelving, you name it they got it. They are like the Costco of business materials. Grainger is very simple to order from ever since they switched to an online catalog. Their website is very easy to use, it keeps track of everything you purchase so that way when you need to reorder it, it's very simple to find again. You can even set recurring scheduled deliveries so you dont even have to worry about spending time ordering the same thing over and over again. Every time I have ever had to speak to a representative they are always courteous and respectful, and always get the job done as quickly and efficiently as possible. Ill put it to you this way, In the six years I traveled around Texas managing Discount Tire locations, we have never used anyone else, and I can count on one hand all of the times we have ever had any sort of trouble with an order. The only downside is they dont deliver, everything is sent UPS...so there is a charge for shipping, but if I remember correctly its not very much cause they get a mega-user discount.

Thank You Tom for being Professional and providing exceptional service. We had an issue with the AC…read moreUnit not draining the condensation outside. Tom found the problem real fast. Work done by a previous A/C company also made the problem worse. He corrected the problem real quick. Mr. Tom Pleva is very Honest, Respectful and knowledgeable.and very passionate about his work. My AC is over 10 yrs old but if my Unit ever quits on me, I will definitely be purchasing a Unit from Pleva AC & Heat. Santos/Teresa

I used them a few years ago and had a bad experience. One of their workers yelled at me to be quiet…read morewhen I was trying to explain the problem. I ignored it and let them finish the job that they then charged more than 3 times what the part cost on something they spent less than an hour on. I was looking for a new company and briefly mentioned my experience with them on Nextdoor and they've been actively censoring my posts over there as a result.

Tator has handled 3 or 4 jobs for me including leak detection/pinpoint tests, sewage line repair…read moreand water line repair. Always on time, always do great work, always professional. Fair prices, friendly people on the phone. Highly recommended!

called to have low water pressure fixed, and to locate pressure reducing valve buried in my yard…read more the plumber they sent did nothing for me to fix my problem or locate the valve. i wasted 150 dollars for nothing, i do not recommend.

Good soil and no problem with transaction or delivery. I would recommend them and I would use them…read moreagain

I've picked up and ordered soil for delivery from here and have never had a problem. Love the…read morequality in comparison to what you'd get in bags from home improvement stores. Everyone I've spoken with is always friendly. Their prices are also lower than a few other places I called to check on.

Wonderful showroom easy to maneuver, and staff seemed very knowledgeable and ready to help.read more

I first learned about this place from a post on offerup.com on 7-22-23…read moreI messaged them asking a few questions. They responded with the address to their new warehouse and specifically asked if they were open on Sunday. They replied "yes 9-4." Sunday afternoon 7-23-23 I stopped by the business about 3. It was closed and there was no one in sight. I called the number plastered on the wall. At first the guy was pleasant enough telling me that they were never open on Sundays, but he didn't care at all that he had caused frustration and wasted my time, gas and resource. I told him that was absolutely terrible customer service. He then got nasty and hung up on me. (if you read the other complaints this guy is always hanging up on his customers and not solving the problems he creates.) I went on to run other errands. The issue didn't escalate to a degree that would warrant what they did next. 7:45 the next morning 7-24-23 the lying little creep had the Leon Valley police department text me saying that they were on the way to my home because they had evidence that I had broken the window out of the school next to my house. Well I don't live next to a school and I hadn't broken any windows. So I called the Leon Valley police Department. They said it was a hoax, to block the number then trash the message. I did that. Then about noon the unethical little twit had the Leon Valley police department call me accusing me of breaking out the window of the Home Improvement Warehouse and saying that they had me on video surveilance doing it - which is completely impossible since it never happened. He also informed the police that he heard me break the window - which once again is impossible because he wasn't there. But the police knew what type of vehicle I was driving and too much of my personal information. Once again The Leon Valley Police Department assure me that it wasn't a legitimate call and to call SAPD and submit a report because Leon Valley could find no evidence of a report being filed. The owners of this company are insane and need to be punished for violating the law by making false accusations and false police reports. What was the purpose of lying to me about their store hours? What is the purpose of making false claims to the police department? All I wanted to do was buy some cabinets.