Had a water leak behind dry wall on the opposite side of our bathroom. Called Big City and they sent out Cris Shelton and James the very next day. Cris had to cut out drywall to make the repair. He found he needed a piece of equipment not on his truck so he had to return to the business and then come back. As he made the repair he talked to us letting us know what he was doing and why. Cris was friendly, courteous and professional. Great rep for the business. Would highly recommend using Big City Plumbing. read more

Great experience with this company. Been using them for a couple years. Felix and Paul came out yesterday for service check, and were exceptionally kind, courteous, professional, patient and explained everything to me. Plan to continue using Big City Plumbing for services and repairs. read more

Big City Plumbing came to our home to diagnose a leak on December 23. Upon inspection, found out that it was underneath the foundation. They returned on the 24th and worked a full day. Very determined to find the leak and repair it in a timely manner. Very impressed that they were willing to work on Christmas Eve. Very professional. Highly recommended. Support local business. read more

Big City Plumbing - Outside leak. - Plumbing Near Me - San Antonio, Texas

We noticed a small leak around our clothes washer connection last night. At 8am the next morning I contacted Big City Plumbing for the repair. The office ladies, Alyssa & Rafaela, indicated they were backed up but would try and get someone out as soon as they could. We have used Big City Plumbing for all our plumbing needs over the years and are members of their Preferred Customer Program. That program moves you to the top of their service list so within an hour their service rep, Cris, was at our house. Cris did a great job and got the problem fixed and at a fair price. I recommend Big City Plumbing wholeheartedly for any plumbing need you may have and highly encourage getting their Preferred Customer Program. read more

Job was completed and the excavation was leveled out and replaced with the crushed rock and flagstone as it was before the work. Those guys moving the rocks and dealing with concrete are hard workers and only took a short break at lunch time. All the folks are very professional and give details along the way of what to expect. I had two large rocks left after the job and when I called they were promptly removed next day. I might add it had rained too. Yes, I highly recommend and most of all trust them. read more

Very fast response for service. The guys did a great job fixing a wide range of problems. Everything was fixed and done correctly. The prices were very good also. I have used other plumbers in the area don't waste your time and money. This is the best one. read more

Thank you to Big City Plumbing for addressing our water pressure issues. Work was done in a timely manner, communication was great and over all service was excellent. Luis and Paul were professional when arriving and throughout the process of fixing the issues at our home. Provided great advice on simple repairs, so highly recommend BCP. read more

Big problems call for Big City Plumbing! I had a leaking pipe that I needed taken care of ASAP! It was flooding the basement, and help was required stat! I searched up here on Yelp, and found these guys. Trinity, the receptionist was empathetic to my concerns and promised a speedy repair! Not long afterwords, Gilbert and Craig were headed out to my place, and got the problem taken care of fast, fast, fast. They made some recommendations on other potential problems that they saw, and gave fair prices to make some other repairs that I'd been considering. They were full of great information. I was happy to see the pipe stop leaking, and was happy about the fair prices that they charged for such little notice. The plumbers were clean around the house and didn't make a mess, and they showed up in uniform with a marked van. Things went well- I'll hire them again! Thanks, Big City Plumbing! read more

Update: during the January chilly weather, my water heater tank stayed very quiet (perfect!). Installing the SmartJacket is very straightforward/DIY. But if your water heater tank is powered by natural gas it would be wise to have Big City Plumbing do the installation, because there are a couple of (safety related) things that need to be done that you may not be aware of. Chris (Journeyman Plumber) and James (working towards becoming a Journeyman Plumber) did a great job prepping my home for wintry weather. During last February's freeze my gas water heater had to run overtime, out in my frigid garage. Today Chris flushed the tank, spotted and fixed its dripping leak, and installed a SmartJacket Water Heater Blanket (I bought mine on Amazon) which is sure to pay for itself in reduced utility bills. Also last February, despite slow-dripping I had several frozen water pipes. James wrapped my outside faucets, and the interior lines that froze last year. I feel so much better prepared for if/when there's another cold spell in San Antonio. I highly recommend Big City Plumbing. They have a very positive reputation, and they treat their employees well. read more

Big City Plumbing - SmartJacket water heater blanket - Plumbing Near Me - San Antonio, Texas

Ask for Cris the Plumber. Big City Plumbing is the best, period, end of discussion . I recommend this company to everyone that owns a home. They are fair priced, skilled and fix all issues with a detailed report and photos that's emailed to you. I appreciate all of the professional support, customer service and exceptional service from Rafaela ( Admin) and Cris (Plumber). I had a recent issue that another plumber quoted me $500+ dollars for and it wasn't even a guaranteed fix. The contractor who work for my property Magee said they would probably need to do major work and it would be $500 if they temp fix didn't work. I called Big City Plumbing and not only did they permanently fix the same issue, they found the same issue in another bathroom and fixed it all for $175. I attached the invoice as proof. You seriously can't trust other plumbers, but you can trust Big City Plumbing! read more

Big City Plumbing - Invoice to show what they fixed - Plumbing Near Me - San Antonio, Texas

I needed my water softener installed so made an appointment to have this done. it was a replacement of an old one. Chris and Tim were professional and friendly and did a great job on the install. They installed and programmed my new unit and also installed a whole home sediment filter. This is the second time I have used Big City Plumbing and I highly recommend them. read more

Big City Plumbing - Plumbing Near Me - San Antonio, Texas

I bought a new house which required a plumbing inspection. The sellers realtor contacted Big City who came out that day. I was not aware the inspection form needed to be submitted by Big City using an online portal. Patricia at Big City went ABOVE and BEYOND making multiple calls to get the inspection sent in so I could get water service. She was so friendly and helpful! I will be calling Big City for all of my future plumbing needs! read more

We purchased our old home and had several issues to take care of. Big City was the most responsive, affordable, and upfront of the 4 plumbers I contacted. I'm very happy with their workmanship and I have already used them for several issues, including water softener and filtration system. I'm a new homeowner and it can be scary to deal with big and expensive issues but I am SO glad I found Big City. read more

Big City Plumbing - Under the sink water filtration system - Plumbing Near Me - San Antonio, Texas

Family-owned (husband and wife team) that does an excellent job with complex plumbing issues! They helped out my Mom after the major snow storm earlier this year (2021). The plumbing team they sent to her rental was knowledgeable, timely and highly communicative! Definitely recommend for personal or commercial jobs. (The plumbers are all also randomly very handsome, which totally helps haha!) read more

My experience with Big City was great from the beginning. The technicians, Gerald and Timothy, were top notch. Neat and efficient. I was a new customer and in a bit of a pickle. I called and spoke with Amber and she was very helpful and understood my urgency. I was quickly booked for an assessment and serviced promptly after. It was a pleasant experience. read more

Contacted Big City Plumbing through Yelp's messaging system on January 14, 2020 at 9:31 A.M. Travis C. replied five minutes later with a list of availability dates and times. He also provided a preliminary quote. When I explained to Travis C. that I could not schedule an appointment by phone, he scheduled the appointment for me. At 12:47 P.M., Travis C. confirmed my appointment for Monday, January 20, 2020 between 12:00 P.M. and 2:00 P.M. On Monday, January 20, 2020 at 12:57 P.M., Tony and Josh arrived at my home. Prior to beginning work, they wore disposable shoe covers. They also provided upfront pricing. $295 for the following: (1) Haul away water heater. (2) Remove corrugated copper pipes and solder on male adapters for easy unthreading in the future. (3) Remove cold-water supply shut off valve and solder on new lead-free copper-alloy ball valve (KITZ No. 858 600 WOG). (4) Install stainless-steel connector (3/4 in. FIP x 3/4 in. FIP x 24 in.). (5) Provide an extra stainless-steel connector for hot-water outlet. (6) 90-day warranty that covers service and labor; however, "parts installed as part of the work by Big City Plumbing, LLC is covered by the manufactures warranty only. Customer shall have no recourse against Big City Plumbing, LLC for the defects in parts utilized." At 2:11 P.M., work and billing were done. It has been three days since Tony and Josh were at my home; no defect in workmanship has been detected so far. I look forward to hiring Big City Plumbing again. read more

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Solid performance to repair our spigots. Great upfront communication, arrived on time, and professional work . Highly recommend.

I cannot say enough good things about my experience. i left a message very early in the morning and Travis called me back on his way to the office. When the nice lady who scheduled the appointment ( I wish I could remember her name, she was delightful!), talked with me, she gave me wonderful suggestions on how to deal with the situation in the short term that helped me get through until Luis and Donald arrived. They were awesome. Very polite and got right to work. They fixed everything very quickly, cleaned the area and made sure that I understood exactly what had happened and what we needed to do. All told, I went from panicked and unable to flush at 7am to totally fixed and chill by 11am! Best part - SUPER reasonable cost! Love this company!! read more

They replaced our upstairs bathroom sink faucets. Homer was extremely friendly and very professional. Great service. Highly recommend.

We have been using big city now for at least 2 years.. and have always had a great experience!! The owner has even called me to make sure I was happy with everything. I can always call them and they get the problem fixed! No matter what it is! read more

Had a sewage backup and put a request for repair through our warranty company but soonest anyone was willing to come out was 4 days away. Canceled the request and called Big City Plumbing from the time I called to getting someone to come out it was done all in one day and very professional. Will be using Big City Plumbing for all my plumbing needs. read more

Joey and James arrived wearing masks and foot coverings on their shoes. They worked on a couple issues in my restroom - a busted toilet flange and leaking shower plumbing that needed replacing. They worked quickly and efficiently. Joey explained what needed to be done and showed me the repairs once completed. They didn't go over their initial estimate and charged me exactly what was quoted initially. I definitely plan to call Big City Plumbing in the future and will refer them to family and friends. read more

We had water damage in the room next to the shower room and Big City came out to inspect the cause. Luckily it was a minor fix on my end and they were honest about the problem without trying to up-sell anything. I've always gone with Big City because they are very honest and upfront. read more

These guys really came through! It was late in the day, and still made it to install a water heater! Pretty badass job they did, and I have hot water for days now! read more

The absolute best plumbing company in SA! Chris and Joseph were amazing!! Very professional, nice, polite and knowledgeable! Will definitely call them again!! read more

Chris, John, and Rafaela were wonderful! Chris and John came quickly and fixed the problem for a reasonable price. They were very professional and friendly! And they were wearing masks. I just cannot say enough good things about this company and its employees! You will not regret calling them. read more

Gerald and his helper Tim just finished replacing my water heater and they were great! This is the second time they've been here already this year (different issues) and both times, they've been professional, extremely friendly, diligent and thorough! I also want to say thank you to Rafaela for guiding me through the estimate for services. I had received a quote from another company that seemed high so when I called Big City, Rafaela talked me through what the price would be through them and it ended up being almost half the other quote! Thank you to everyone at Big City Plumbing!! read more

Called this company to repair my 3 compartment sink. Told them that 2 out of the 3 is leaking. They only fixed one and said it was functioning. Come to find out they repaired one and the other is still leaking and they are trying to charge me for the second one after I expressed that 2 is leaking. I would not recommend this place at all as they just tried to get more money out of me. All he did was replace a T and charged me $225 for parts and labor probably not even worth $150. read more

Another job well done! I've used Big City plumbing for years. Toby did a great job today on my broken pipe. Their plumbers are always polite, courtesy, informative and prompt. Owner, Travis is a wonderful and picks great employees for his company. Anytime someone needs a plumber, I always recommend Big City Plumbing! Thank you again, for always being there for my family. read more

Our water heater broke on a Sunday evening. My husband searched Yelp for plumbers and saw the great reviews for Big City Plumbing. He sent them an email that night with our problem. At 9am the next morning, they called to schedule an appointment for 10:30am the same day. They were on time, polite, courteous, and fixed the problem quickly. We highly recommend Big City Plumbing! read more

TWO VISITS. I had a leaky shower faucet because the hot water knob wasn't sealed right. They replaced it and it worked fine for a bit, but the same thing happened. They gave me about $100 discount for the previous work, applied it to the new work, and replaced the two knob system with a single knob. Works great thus far. Small complaints. I think they could improve their service if they left itemized receipts of any parts they bought as well as the services provided. Speaking of parts, if parts are required and they know that ahead of time, they should have let me know so I can go out and find a set I like so they can install it. When installing the single shower knob, they left dust everywhere from the tile drilling. Obviously, I don't expect them to clean my whole bathroom, but at least the tub area where they were working. They also kept leaving and coming back because they "didn't have the right equipment". I understand there are different models, but surely there are general tools you should expect to have especially when the issue was explained before setting the appointment, ie "oh, I'm working on installing [item], so I usually need these tools". It's just little things that added up. In conclusion, good work, could be better executed. Thank you read more

It was a pleasure working with Big City Plumbing. I am an out-of-town landlord so it's always difficult finding a business you can trust. Kristin made the process easy and informative the entire way, from getting a quote to scheduling the repair to paying the invoice. Toby was on site exactly when scheduled, performed the work expertly and the final invoice matched what was quoted. I will definitely use them again. read more

I had to call your company back for the second time when my commode was not flushing again. I bothered Rafaela several times, and I really want to compliment her on her courtesy and her interest in my problem. I really felt like I was talking to a good friend. The two plumbers who came out each time were also very polite, professional, and friendly. The first time back in January Cris Shelton came with Tim. Yesterday, Cris came again, this time with Joseph. I appreciated all the work they did to clear out my line outside in the rain. I even suggested that they come back another time when it was dry outside. They said they were fine with finishing the job they started. i will happily recommend Big City Plumbing to any of my friends or relatives who need a plumber. Thanks!!! read more

The employees that were sent out to our home were Knowledgeable and professional. Excellent customer service!

The service that Big City provides is first class. Starting from my initial call, the customer experience is positive as the plumber arrived on time was very professional and explained the issue and process to resolve it. I would definitely recommend to anyone that asks for an amazing plumbing company. Peter was awesome, patient and is overall good people!! I'm a happy repeat customer and will continue to be!! read more

We discovered a leak in our front yard on Sunday. We called and left a message and were contacted first thing Monday morning. The technician came out that same day in the afternoon and fixed it within 2 hours or less. They let us know they were on their way 30 minutes prior to arriving and their price was reasonable. read more

Big City Plumbing is my go to vendor for all plumbing needs. This most recently was made clear when we remodeled our bathroom and kitchen and the first contractor's plumber was a disaster. Calling BCP was the first really good move I mad on the projects. Their team was responsive to all my needs even when the job was clearly extensive (we moved from an initial small shower to a monster walk in and relocated it to the other end of the bathroom). It was a massive project and they handled it with a grace and level of expertise that I have not found in any other plumber in San Antonio. A definite 5 star effort! read more

Fabulous service. Reliable. Thorough. Plumbers had a great attitude when they were here doing a kind of nasty job.

I have used this company twice and both times I've been happy with the service. Most recently this week I had them clear a sink and install a new faucet for me. I asked for pricing for each service and received a estimate. When the crew was done I can say the price matched what I was told by phone. What was most impressive is that they adaptive to our new normal and upon making the appointment I was asked COVID questions to make sure their workers were safe and when they showed they had a mask and gloves and kept a good distance which was much appreciated. It's stressful enough to have a stopped drain but to have it during COVID is double stress. Thank you all for easing that for me. read more

We recently had BCP come out to scope our lines during the inspection of our home and our realtor requested a quote on our behalf for the items found during the inspection as well as what was notated on our inspection report. We scheduled the appointment based off this correspondence and the assumption BCP had an understanding of the work that needed to be completed. Upon their arrival, he seemed completed confused about what was supposed to be done and that his scope stated nothing about going under the home (which was called out in the report we provided). He stated taht he called the office and they claimed to have never received this information (our emails contradict this). After wasting an hour I finally told the guy to leave since he had no idea what to do. When we notified them about the issues, Kristin responded stating that it was our fault and took no ownership of their deficiencies and inability to perform other than to offer us a 10% discount...This quote was used as part of our negotiations and now that it seems to have been inadequate we will end up paying more to have the required repairs completed. *Update for Todd's response* Not sure if you read my review or not, but I already tried reaching out and this was your response. You are more than welcome to contact me with an amicable solution, but don't post on here as though you are trying to resolve the issue when no steps are being made on your part read more