I had a storage unit here several years ago, switched to a different facility just because it was…read morecloser to my house, and then switched back to Eastlake Self Storage again because it's the best for facility usage/safety, friendly and available staff, clean and safe property, and much better priced unit for a bigger sized unit than the facility I had before.

Renting a storage unit from here was a breeze! Carlos helped me out with the process. He gave me a…read moretour of the facility and showed me the exact locker I was going to receive. The facility looked to be clean and well-maintained. He went over all of the up-front and monthly fees, a summary of the rules, and I got to ask any questions I had before signing. The whole process took only about half an hour, and it was a lot easier than I expected!

Mackenzie, gave me exceptional customer service. She detailed every service provided by National/54…read moreSelf Storage. Thank you for making the process easy.

I have rented space here for years now. I have no prior experience in storage rental, so i dont…read moreknow how to judge in reference to other companies. I can say that in the time i have been here i have always been treated well. Courteous and friendly. As far as being secure... i left my storage unlocked one day and got a call the next day about it.

Karina from Smart Storage of Eastlake was knowledgeable and courtesy and helped ASAP. She got me…read morein super fast for a storage unit. While other storage facilities had no one available to help me Karina was ready, willing and able to help and provide service. 5 stars all around.

Very friendly and helpful customer service. The location is clean, convenient, and easy to access…read more The staff made the entire process quick and simple. I would definitely recommend this storage facility to anyone who needs extra space.

Customer Service is friendly, knowledgeable, and helpful. I was helped by Ruby and she was great…read more Storage facility is clean, safe, and secure as well as open later than other storage facilities throughout the week making it easier to access your things. I got 50% off the first month. Overall a great experience.

I stored my property and paid for 15.5 years due to military. I just went to clear out once Otay…read moreMesa Storage increased my tiny 9 x 7 unit to $205/month. I unlock my storage and all dead rodents in my unit, rodent droppings and pee, my 50 boxes, rats and rodents chewed through and destroyed all my paperwork, my clothes, my shoes, rodent droppings all in my dishes, in my clothes and shoes, rodents chewed through my extra-strong moving boxes, and also chewed through all my toiletries. Entire management has never contacted me/come by to survey all my property damage, and COMPLETELY IGNORE THIS SITUATION AND ME. Noth facility manager and the office refuse to give me their insurance claim form to file claim to their insurance company for $2500. The facility manager anf staff engage in office gossip, and the staff goes out of its way to make clearing the unit very difficult. There is only one garbage bin for the entire facility, and the garbage and recycle bins stay locked. I have to drag trash from the back of the facility all the way to the front where the entrance is. I waste so much time dragging garbage to the garbage bin all the way in the front in 100-degree weather. All this rodent-droppings and pee exposes me to Hantavirus, and there is no air ventilation in the building. And after all this. Otay Mesa Self Storage has ignored all my property damage due to rodents getting in my unit, but had the nerve to send me a bill? The facility manager dismissed rodents as no big deal because he has rats in his apartment complex where he lives. THIS STORAGE FACILITY IS FALLING APART AND NOT WELL MSINTAINED AT ALL. ONLY ABOUT COLLECTING CASH. This storage unit also has VERY NASTY POLICIES to charge $200 for trash left because no garbage are near to discard trash, and also charge $250 if you leave the facility late. ABSOLUTELY AWFUL BUSINESS.

5 Stars I can't say…read moreenough great things about Jayann, the store manager at Extra Space Storage! From day one during the COVID pandemic when everything was shut down in Santee, she's been incredibly helpful, and professional. She truly goes above and beyond to make sure everything runs smoothly--and it shows. The facility itself is immaculate and safe! Every time I've visited, it's spotless, secure, and clearly well cared for. You can tell Jayann takes pride in maintaining a clean and welcoming environment. She doesn't put up with anyone's nonsense. That level of attention to detail makes such a difference when storing your personal belongings. What also impressed me is how easy it is to upgrade or switch to a different unit if your storage needs change. Jayann made that process simple and hassle-free--no stress, no confusion. She explained everything clearly and helped me transition to a larger unit without skipping a beat. If you're looking for a clean, well-managed storage facility with outstanding customer service, look no further. Jayann is the reason I continued to store there for over 4 years. She makes the experience feel safe, easy, and dependable from start to finish!

I had a great experience renting a storage unit here! The unit itself was in great condition, and…read moreit was easy to get to. Setting everything up online was a breeze, and ending the rental was just a quick and friendly call to the front office. 10/10 would rent again!

Thank you Juanita for your excellent assistance over the phone today. All my questions were…read moreanswered. You don't know how hard it is to find a employee that is cheerful and knowledgeable when it comes to customer service. Outstanding employee!!!

Janet is amazing ! I was looking all morning for a storage…read moreplace and this was my last place to check on. She has so many customers when I walked in and she kept her customer service to a 100! When she assisted me she was very kind and professional to my ideal storage. She needs a pay raise and she deserves a lot just by how well she manages customers. The storage place itself is nice no stairs and has a "ramp" to the 2nd floor that you can drive your car up to. I was lucky with my storage it has a new lock and paint on the inside a 10x15 unit $185 but military discount brought it to $170. Highly recommend this place and she also mention there is actual security on the premises. Thank you so much Janet, you're amazing!

Kudos to a clean and safe facility. Rented two years and each time I visit I feel safe and…read morecomfortabl. I love the wash station for cars and trailers. Very convenient loading and unloading. Tell staff AF sent you for a possible discount.

Everyone here was really nice and always has a laid back and helpful demeanor. Best price in the…read morecounty, and they offer a military discount. This is much appreciated when having to put things into a storage unit, which can be stressful depending on the situation.

I Chris Cleveland have had the pleasure of doing business with Efren and Robin at this storage…read morelocation in Chula Vista. I highly recommend this place as a safe and professional Location to do business and store your items. Conveniently located off of the 5 and 54 fwy locations . Thanks Efren and Robin for all your hard work and help. Best regards, Chris Cleveland

Very clean and friendly. Storage units good sizes. Plenty of units for rent. Rey spacesread more