My hot water heater in the attic gave up the ghost after 15 years of good service so I got busy and…read moredid my research. I was very pleased to find Legacy Plumbing who clearly had the best reviews for plumbing services in the Dallas area. I asked them to send their top-notch expert technician, and I was very fortunate that they sent Jason and his excellent assistant (Ricardo) to my home the next day. They carefully removed (and disposed of) my old water heater and did a beautiful job of installing the new one (it was made by A.O. Smith Corporation). The installation job required several hours but it was clearly done properly. During the entire installation process, Jason kept me well informed. I highly recommend Legacy Plumbing for any plumbing or water heater installation needs. This is a very professional company what goes out of its way to provide exceptional customer service. There was no sales pitch and no pressure. As I have always said, selecting a reputable company and high-quality equipment is important, but having it installed properly by a team of highly knowledgeable experts is the most important aspect of the job. Jason and his wonderful team did exactly that.

UPDATE Mar 2026: They did it again. Called yesterday and got the plumber to replace flush valve on…read moretoilet the next day. Yea!!! Background: Legacy Plumbing and Ace Home Services (specifically Ace Hardware Home Services) is that Legacy Plumbing is now an Ace Hardware company. Legacy Plumbing continues to operate under its own name, maintaining its 20+ year history and high service ratings in the Frisco and North Dallas areas.

Quality work and value for money. Great Job, would recommend. Jerry , Andy and Tim went out of…read moretheir way to get things done with City.

The plumbers arrived on time and I appreciated that I was notified in advance to meet them while I…read morewas still at work. They did a great job servicing my water heater as it needed a flush after four years. Note that I was unaware of this maintenance was even needed! My bad! Thankfully it's behind me now. I also had them look at my sink disposal and two toilets. They provided good advice about the condition of a water valve on one toilet and after discussing price options, I decided to get the toilet pumps updated. Overall, they took just over an hour for all the repairs and then explained everything they completed by taking me on a "tour" of the repairs until I was satisfied. The service was exceptional even though I had questions about pricing in which the owner Jerry was able to discuss so that we were all happy in the end. Thanks Jerry for reaching out to me! The service is exceptional.

The is full A to Z review on the process of using Bacon Plumbing Heating Air Electrical. From the…read morestart I received a text with ETA and a link that allowed me to track the person on the way to my house, in addition I was sent a picture of who to expect. I have a only a few companies do the picture will admit it helps to feel comfortable and the tracking is just nice to know a more exact ETA. The first interaction was with Brad who examined my house and old units, my units were 18 years old and one had completely died so was looking for replacement. He asked about any issues I was having and what was important to me. Explained the tonnage calculation. He quickly worked up estimates with three options; good, better, best. After researching both the brands, units I went with the middle option which was not that much more than the lower option and I got increased SEER efficiency and full 10 years of parts and labor, which was explained all I do is call them if something happens in the next 10 years and it is covered. I also researched the BBB for any complaints on Bacon and while there were some, each one was resolved and explained by the company. This was not the case for every company I looked at. Once I made the decision the install was able to be scheduled for the next day, this was great considering had been without one unit for almost a month at this point. The day of the install started off with great communication, who was coming, what time and even when the electrician had a flat on the way, it was communicated and an alternate tech was routed. Before they started the lead tech, Andrew, asked me questions and explained the process and kept me updated along the way. Two crews of HVAC techs went to work and by 9:00 had the old equipment out and were already starting on the install. He asked if I had questions and the only one I had was do they clean out the system after they braze the copper pipe and do they fully vacuum the lines before freon is added. Everything I had read was the install process was more important the brand purchased. He informed me they do all that and more and they take videos, pictures and inspect the entire line for leaks before they leave. Before they started, drop clothes and plastic was put down to protect the carpet. Despite the heat, they worked tirelessly and observed how careful they were bringing out the old equipment from the attic as to not damage walls or doors. About a week later an inspection follow-up was scheduled. Chad showed up and the week living with the system gave me a chance to learn of any hot or cold spots, where airflow was low or high and try to learn the new Google NEST thermostats. He adjusted the flow to a few areas and corrected all the spots and set up the thermostats to do what I wanted them to do, funny before the install did not think I would want Wi-Fi enabled thermostats but now that I have them I am glad they included them. Given the quality of the install, the price, and the warranty on equipment and labor plus a year of the their service that includes checking the units twice a year, plumbing and electrical inspections I am very happy I went with Bacon. Understand the real test will be over the next 10 years so will keep this updated.

Beware of bacon! I had to call bacon and a pinch because they were the only ones available in my…read morearea for a late night call. Our HVAC had gone out, and the person was very professional. I knew it was going to cost quite a bit, so he signed me up for a savings with the friends and family plan. It was early in the morning, and I signed up for it. I did ask if I could cancel at any time, and he said yes. We were very happy with it, because of what happened to our HVAC system until we had an inspector come out. He gave us over the top pricing, and I did not have a good feeling about it. I did my research, and it was on the extremely high end for two services. I did ask a friend who had just had a similar service done with a much larger house and more units. She paid the same price. That's when I knew that this was not a savings, so I tried to cancel the membership. I was informed that I couldn't, until the year had passed. The associates began shifting been around, and then they said we'll call you back. That sent up all kinds of red flags. Also, I had canceled an appointment with them because of the high pricing and I found out it wasn't canceled. So these associates would've showed up to my house on the day and we might not have even been home. I received no contract from them so I should be able to cancel this! Wow this is crazy! Maybe that's why it's called Bacon! $$$$

Free estimate…read more Prompt service. Answered all my questions. No BS. Replaced an old water heater and they were able to use a larger capacity unit which was great.

Called for a hot water tank issue and they scheduled me for an appointment a day and half out. 15…read moreminutes past the appointment time, they called to cancel because no one was available. They didn't seem concerned to keep my business.

Stay away at all cost! This place is a rip off. I called and…read moreasked if they did repair on a steam device in my shower got to run around. They couldn't tell me whether they did do that work or not they sent a guy out supposedly at no charge. Then it cost over $400 for them to diagnose. Then they quoted me $6,300 to replace the unit I found the exact same unit online, including Walmart for around $1700 the complete kit everything you need I ask how many hours would the install take? They said about three hours, I said Well why don't I just buy it and you guys install it and he quoted me that for three hours of labor it would be $4000.! That's over $1300 per hour. I doubt brain surgeons make that much per hour! Beware, they prey on the uninformed. As for my family, we are done with these guys! In the past, we use them and they were fine, but somehow greed has taken over! PS Andrew is ok, he is just taking orders.....

A young man came out, walked through every test and showed me that it was the water heater. He…read morereplaced a part on it. FINALLY after 5 other plumbing visits, Sunrise fixed the problem! M Pittman

They gave me a ballpark quote over the phone and it was actually cheaper once the job was done. So…read moremuch better than the other way around!

I called early in the morning and they were out a couple of hours later. They fixed the toilet in…read morea short time and charged a reasonable price. They were very nice and very professional. Now I know who to call for all plumbing problems

Have used O'Bryan for a few years. Easy to work with and their technicians are very competent.read more

Excellent service ! We really appreciate their thoroughness and them keeping everything in tip top…read moreshape

Francisco was excellent to work with. This is the second time I've used Intown and both times were…read moreexcellent . Always up front about pricing etc. Punctual and easy to work with.

Two different guys had differing opinions on where the leak was. They still wanted to charge me…read moreanother $3,000 to excavate. Turns out, another company I called said it was the water heater and repaired it. I paid Intown $250.00 and 350.00 for literally false conclusions. THEY NEED TO PAY ME BACK! M Pittman

Wonderful experience today! TJ was such a breath of fresh air. He was a professional. He was on…read moretime. He was friendly. He was clean cut. He absolutely knew what he was doing. He was fast, tidy and thorough. Full Force was less expensive than any other plumber we called. I hope he stays a plumber for me, my family and friends for many years to come. Couldn't be happier with this outstanding service. Also, Camille, at Full Force was amazing and a delight to talk with when I called. She made me feel like an old friend in 5 seconds.

Did a great job. Terry was very professional but also friendly. When he finished, everything was…read morecleaned up properly.