Physically went inside this specific store to purchase two exterior doors. Found what was…read morenecessary to meet my need to stay on budget. Saving up did take a bunch of minutes (I'm retired). Paid via debit (warrants my purchase with my bank). Picked a will call, 9am, Friday 13 September 2024. NOTE: 2 Doors were present in the back of the store at this location upon departure. In three (3) days at this store. My contractor & fiancé was greeted by my 2/2 sticker but only ONE door. But how can that be? Idk. Was a love note sent? Mb a "Hey Amy, one of your doors...well, it's not here. We messed up & lost it. We are very sorry. To fix our goof in this situation, we have ordered the replacement on us. Your replacement door is expected to arrive on...XX/XX/XXXX. However in the event this doesn't meet your expectations, we will be happy to work with you to restore your faith. As our motto states, "How doers get more done". We appreciate your patience with us. We strive to maintain exceptional customer service. In the event you need to reach out, please contact so in so..." NOPE. But why? IDK? Let's find out together, shall we? As of the writing of this review, an in person attempt was done this afternoon. Nothing was done as told to two individuals in person last Friday. I was told per records this afternoon that my second door was in aisle 20. It was not. Asked to speak to the store manager. He was in a "meeting"'. I remember that excuse & may have used it once upon a time myself. Received a phone call from a female (was a lie told to my face earlier?!?) She didn't sound like a person named Mr. Shawn Scott (@he's in a meeting..). So...why do I feel as if I'm being ghosted by Home Depot & Mr. Shawn Scott, Store Manager & as of 6:34pm almost a week has past effective tomorrow & poof...next sucker?!? Who monitors a retailer in the state of Indiana when a customer has to go online to ask questions about bought things are & why hasn't anything been done by said business? Does this seem normal or is it a normal business practice by this particular store, Home Depot in Greenwood Indiana USA?!? Home Depot loses my second door in three days yet has no record with any reasonable resolution whatsoever. Okay??? . I'm a bit confused on how I have the sticker that says 2/2 but 1/2 is MIA? I'm a former income tax accountant & this math, simply doesn't make any logical commons sense. Is this a my issue or a lack of how a retailer is NOT supposed to lose their own customer's paid tangible items before paid things gets picked up? How is it possible that a store loses paid things from the back to the front of its own store in Center Grove (Greenwood IN USA) in three days? Without any notification to the customer or have proof of a resolution. Absolutely no quality assurance perimeters are in place at the Home Depot in Greenwood IN USA. Makes me wonder what the heck is going on at this store?!? I ask this rhetorical question from a refund transaction attempt two days prior of this purchase. I was shorted on a refund in my return. It took almost an hour to get it fixed after going back inside to retrieve the money Home Depot kept. Seems odd IMHO. Is this legal? Based on my personal experience within the last 14 days, this place messed up a refund & kept my item. This is abundantly unprofessional on so many levels it makes no sense. I must wonder what the folks at corporate (I think still in GA?!?) will say about my concerns & questions. Home Depot's investors are still financial institutions, yes? It is my hope that today's "meeting" where Mr. Shawn Scott was in all day one & was a quality assurance customer satisfaction seminar mandate by corporate. This customer (me) isn't a happy camper. Stay well & safe everyone, Amy

Bought a washer with a warranty. Warning!!!! They don't help at all getting a repair person to…read morecome out. Warranty is a waste of money!! They are only interested in selling the machine but customer service has alot to be desired if the machine stops working. Talked to the store manager JJ and he basically said its between me and Allstate for warranty work. Not good customer service. Warranty place is giving me the run around not sending anyone out to look at it. I wonder how businesses stay open with service like this. Im in need of new appliances for my home. Wont be going to home depot. All you get are polite robots who give you scripted verbiage or rude warranty live voices that hang up on you.

I've never been to a Menards till this year and we love it!! The prices are amazing, it's fun to…read morewalk around and we even got a 8x10 rug for $80!!! It's great quality too!!

TLDR: Imagine being yelled at and fake criminalized by two managers who refuse to acknowledge a…read morenormal and understandable mistake their own workers made! Here's what happened. It's long because I'm upset. Sorry: I am a very overly kind person. I'm also very poor. My father and brother are helping pay for and install a new water heater due to it leaking for over a month and ruining my home. I couldn't afford to fix it nor the flooded flooring and walls etc etc but they are stepping in. Now we find Menards sells a small water heater for -$200 than other stores! So we're locked in to this store. We can't pay someone to do the fix, heck we can't afford the fix. We unfortunately had to risk doing it ourselves. This store DOES do water heater exchanges. They take the old ones and sell you a new one. Most of the employees assumed we were doing that and told us in multiple conversations that we can bring the old broken heater there. Apparently there's a few details and loopholes where they won't accept them. If you bring the old one in first and purchase the new one you're good. If you purchase first and bring the old one after they'll now tell you to piss off because you didn't bring it earlier. Imagine dropping off your old water heater, a nice employee takes it in for you while you return the pickup truck you paid and rented from them. --and then you go walk across the giant store to check in kindly if you need to pay for the disposal and they yell at you over and over. Also they refused to speak to me other than yell at me. I couldn't even see the old heater! They refused to hear anything I said and continued yelling that they "never" take in old water heaters. But they do. Our situation wasn't perfect, but there was no reason whatsoever for treating a kind person like someone to be screamed at for several minutes. I was obviously just trying to be nice and figure out what went wrong and where but they were on some power trip. That was the first night. I literally was dismissed and told to leave the store for another day because they were done with me. ... what? I was trying to also purchase another hose I needed, PLUS I got a phone call from my dad that they somehow purchased an incorrect replacement and we needed to buy another water heater. But here I was being told to leave the store. Crazy. We had spent over a thousand dollars, we were telling the employees that we needed to buy much more, and still being treated like scum over a tiny scrap fee or whatever they might have at hand. And I was TRYING to get it back and fix things and they wouldn't even allow it. It was unbelievably uncomfortable. After the first night my dad still wanted to use the same store. We went back the following day and there were more rude employees who found us at checkout and started telling us off as if we had done something horrific. We were pretty sure they were holding our old water heater hostage still but they finally brought it out to us and then refused to do our exchange or purchases until they stood there yelling at us that now we have to take the water heater back... Anytime I spoke they talked over me saying things like "no listen to me! I'm telling you what happened and what you did to us!". It was aggressive, accusatory, and unkind. I was absolute fuming. I am a very soft spoken person, and I do NOT like being obviously taken advantage of for my personality. We were fine taking the water heater, but they even kept yelling at us "you better take that with you!!" even as I paused walking out the door to straighten my pants! And we were already walking away with both the exchange heater and the broken one! They were insufferable. If I had been alone or used all my own money I would return everything. Everything. I have to purchase a lot more stuff to fix the walls and floors and a few more plumbing issues now that my dad and brother are helping me on this. But YOU'LL NEVER SEE ME IN THIS STORE AGAIN! I had no idea how negatively these interactions would impact me but I just feel so upset and uncomfortable. I don't want to talk to anyone for a long while. I just felt judged and disliked no matter how much I wanted to work with them and show I cared and it was an accident.

If you haven't visited this store you are missing out! It's one of those stores where you never…read moreknow what you're going to find but you know it's going to be great! I had to go there two days in a row because the peaches I bought were so delicious, I needed more! A pint of wonderful blueberries for only $.99 and don't even get me started talking about the Brussels sprouts! Oh my!!!!! They have clothes, tools, appliances, sheets, patio furniture, games and toys! It is such a hodgepodge of fabulousness that I think you could go every day and still find something new and fun!

I think it's got a good variety of produce and some refrigerated items and that's where you see the…read moresavings but everything else seems just like an Ollie's. The service was nice. They were polite. They charge you more if you use a card by 4% but I didn't see this listed online anywhere. I just don't see that I saved a whole lot of money here versus Aldi's or some of the other places I go. But if you're in the area go.

Used them for a replacement part. No problems here. Nice to have a local connection for parts…read more They also sell appliances and televisions. Only complaint is that they don't have any sort of answering service. If you call, and no one answers, the phone just disconnects. This is annoying if you need information or need to leave a message.

Bought washer and dryer there a few years back Nightmare.both were hunk Bought cheaper and better…read moresamsung warsger,ryer,dishwasher, and ice box from Lowe's terre haute in, great service and price,can't recommend shues at all .No reason for Chris to sell is junk,Go big box,

Visited the paint department the other day and had a fantastic experience…read more I feel so bad I didn't catch her name...the associate who helped us was fantastic! She was so friendly and enthusiastic. She seemed to really enjoy her job. She chatted with us about our color choices and how one of them was one of her favorites. Checkout was quick and simple. This associate was also very friendly.

If I wanted to be accused of stealing on the way out I would go to Walmart. Bella is an extremely…read morerude employee treating us like we knew nothing on how scan out items and check out a card. Time 3:10 date 12/7 . Absolutely wouldn't wanna come back to this location because of this. Whoever your employee is you need to check her I don't need to be stood over when getting checked out. Open more check out lines if you are worried about items. Clean store but just absolutely horrible employees. Menards always has registers and smiling faces. Glad to give my business to a better store

Nate went above and beyond to fix a dishwasher for us. He even found out I was using the wrong pods…read morein my appliance!!

First, I called and David was able to get me scheduled for the next day. Great communication with…read morethe appointment. Michael was very professional, knowledgeable and courteous. He came in and diagnosed the issue of our washer within minutes and gave us a quote to have it repaired. He offered us recommendations on which products are the best products right now on the market. I would use and recommend Pettyjohn's again in a heartbeat!

I went in the evening, at about 6:30 pm. We were the only customers and there was only one person…read morethere to provide assistance. He was very helpful. We were looking for a bedroom set for our guest bedroom. There was a decent selection of bedrooms and mattresses. When we settled on a set, he went to check if they had the set in stock; they did. He showed us the different mattress options, we settled on a mattress and he rang up the order. This was not a high pressure interaction. The prices they charge are a great value, and delivery is rapid. Had we come earlier in the day, we could have received it same day. instead it is scheduled to arrive the day after. I give this store and the young man that helped us two thumbs up.

American Freight are jokes where furniture is concerned. I bought a coffee table, 2 end stands and…read moreliving room Furniture. A couch that sits 3 people, each end has a footstool that pops out and the middle comes down and has 2 cup holders and a charger. I also have a matching loveseat that seats 2 with each end that flips out and the middle has 2 cup holders and flips up where you can store items in it. The coffee table leg kept trying to collapse, so I called them after putting allot of money into warranty. Found out had to go through someone else and they conveniently kept forgetting to email us. The seats are sunken and material thin and with stuffing so thin after having furniture only 9 months. We threw the coffee table out as it's no good and obviously not worth anything. American Freight sells cheap and worthless furniture. I now have to look for new furniture and more then likely will have to sue them for money lost as I paid it off within 90 days same as cash. It is only my husband and I we both work and the use of the furniture was minimal. I'm frustrated, we spent 2019.96, which they gladly took and when needed help for defective furniture, we kept getting the run around.