We reached out for service in the morning because our thermostat dropped working. They were able…read moreto provide service the same day. It was during a heat wave so to have a same day call was fantastic. Add to that, they were courteous and the communication was ongoing throughout the day. Highly recommended!!!

Came quickly and took care of our issue with a lower quote and final price than other businesses…read morehad offered. Very kind and helpful too!

I decided to go with Smiley for many reasons. For 1, he is a MWBE business in which I am a big…read moresupporter of. His price was fair given the size of the job he did. He installed a 48,000BTU, 4 Zone mini split system for me. With this, we also had to upgrade my panel box to accommodate the amp requirements to run the system seamlessly. We coordinated due to both of our demanding schedules. The project was staffed appropriately, meaning there was always more than 1 person on-site. It took a few days to complete, but overall, I'm very satisfied with the finished product. Lastly, he is licensed and insured!

We had a mini split system with 5 wall units and a boiler heating system that needed a bit more…read morethan routine maintenance. We have an older home and finding a technician who has knowledge and experience with both kinds of systems at a good price can be hard, but Legacy came through. Charlie was prompt when scheduling a time to service both systems and made it a very easy choice to go with them. He explained exactly what was done and what still needed to be done very clearly and was very accomodating. Both heating systems are working much better now and I would recommend Charlie to anyone in our area of NJ.

My ceiling is leaking from the central air conditioner he installed and he has ghosted me won't…read moreanswer phone class or text messages

5 minutes ago 3…read moreyears ago we had them install an hvca system and had tremendous amounts of problems because of how THEY INSTALLED IT! Now I am out thousands of more dollars to fix the problems they created. DO NOT USE THEM. BUYERS BEWARE!

Got an estimate for an entirely new AC set up in my house which I told them multiple times I wanted…read moreto continue with and get it installed. I was told they'd contact me to start the paperwork process. They never "got back to me" and I tried contacting them multiple times (over multiple weeks) to follow up with/get start dates/PAY THEM IN FULL but nobody responded. Must be too busy and successful of a company to bother taking my $15,000 job (sarcasm). Don't use them they clearly do not care about customer service or their new potential customers. 0/5 Stars.

Called for an estimate on a annual maintenance contract for my commercial building. Tech arrived…read moreand said he didn't need to see the roof top units. He would email me a review and contract in 2-3 days. That was 3 weeks ago. If your not going to follow thru, drop me an email and say so. I guess either they are not interested or incompetent? Bad business practice.

Very professional company. Very knowledgeable and solved my problem. Highly recommend this HVAC…read morecompany!

I requested a quote for mini split unit for my house. Unfortunately I was unable to utilize the…read moreservices, Miguel was very helpful in providing information I needed to have the job done properly with another vendor. His professionalism and honesty was outstanding and what is needed when working with contractors. I would recommend them.

I contacted Urban Mechanical via Yelp to see if I could get a technician to do a maintenance check…read moreon my central air A/C. It has been five years since any technician looked at it. While it is currently running (knock on wood), a guest recently remarked that the filter on my external fan unit looked dirty and that you're supposed to get annual maintenance on these units. As part of the Yelp message process, I left my contact information and provided two photos. Eventually, Urban Mechanical sent a message via Yelp to contact them via phone. I called by phone and spoke to the owner, Hector. He looked at my Yelp information and confirmed my request. He then told me that he had a 4-week backlog of appointments and apologized that he didn't have time at the moment to service my request. He said that if I texted him my contact info directly, he could reach out to me if there were any cancellations in the next 4 weeks. Although Urban Mechanical didn't have any appointment openings to service my request, I appreciate their transparency instead of just ghosting me. If they can be transparent about their scheduling, I am confident that they will be transparent about their work. EDIT: I received a call from Miguel a few days later that a cancellation happened -- he actually followed up, which doesn't always happen with other vendors. He came over at the appointed time. He had shoe covers to prevent tracking stuff indoors from his work boots! He did the inspection of the interior and exterior unit and cleaning. Miguel explained to me what he was doing and why and had no problems whatsoever in answering my questions. (I was like a kid asking "obvious" questions, but I really didn't know much about the AC system -- that exterior unit "filter" I described earlier was actually a coil.). Miguel was very thorough with the cleaning. The exterior unit was really dirty and he had heavy duty cleaner fluid and attached the bottle to my lawn hose and washed down the unit. Then, he dried it up with his towel. Miguel did find some potential mildew/mold build up, but this required installing a UV light, which was not covered in this service/inspection call (which is fine). He would prepare a proposal with several options to address that. In conclusion, Urban Mechanical has excellent customer service and does thorough work, so they deserve this 5-star review.

We had a deeply disappointing experience with Artistic Stone and, based on that experience, cannot…read morerecommend them. We hired Artistic Stone to replace our kitchen countertops and fireplace hearth with quartz and chose to extend the quartz up the kitchen walls for a seamless backsplash. To prepare, we removed our existing white subway tile. Although our installation was already delayed due to an "installer emergency," the situation worsened on installation day. Three of the four pieces arrived cut incorrectly, leaving large, noticeable gaps around the fireplace and along the kitchen walls. The installers attempted to persuade us to accept the pieces as they were, which was unacceptable given the cost of the project. After they contacted their team, they attributed the mistakes to their templating software and accepted no responsibility. That same day--for the very first time--we were informed that our cabinet trim would have to be removed for the quartz backsplash to be installed, as they were unwilling to cut around it. This had not been mentioned at any point during six weeks of communication or even during the in‑home templating appointment just a week and a half earlier. Because removing the trim risked damaging our cabinets (which were glued and screwed together), we had no choice but to abandon the quartz backsplash plan entirely and reinstall subway tile--bringing us back to our original setup at roughly twice the cost, which we had to arrange ourselves. When we attempted to speak to the owner about these issues, we were told he was "off the grid." When he eventually called from a blocked number, he did not provide his name. When we requested compensation for the incorrect cuts, delays, and added expenses, we were told they were already "eating the cost" of recutting the pieces--even though the mistakes were theirs alone. After several days of back‑and‑forth, the only concession offered was a minimal discount of a few hundred dollars, despite our paying nearly $13,000. We were initially told the process from templating to installation would take 4-6 business days. Instead, it extended beyond two weeks, and we were forced to move into our new home with no backsplash, no sink, and no functioning cooktop. In our opinion, Artistic Stone was disorganized, unprofessional, and unwilling to take responsibility for their errors. Communication was poor, the mistakes were substantial, and the resolution offered was inadequate. We do not take leaving a negative review lightly, but given the significant investment of time, money, and stress involved, we feel it is necessary to share our experience.

I came here because they seemed to have great reviews and were local...I received good customer…read moreservice from Eliot who sold me a remnant...my issue is after the installation once I was able to start moving things back to my kitchen I noticed a thumb sized rough spot/dent on my countertop, upon looking it up I noticed it is called a variation... and the fabricator should fix it... this is where they failed to take accountability and right away started telling me that they would have to remove the whole countertop and charge for it... I haven't even used my kitchen yet... he says 3 people failed to see that imperfection and denied it was there, video they took of the installation was too far to notice it on there...and the owner of the company suggested I use barkeepers friend to clean the spot. The spot doesn't need cleaning, it's already rough, it needs to be polished correctly so it can blend in correctly. It wouldn't have taken much effort to do this for a paying customer who already started to refer them to other contractors. Very disappointing to see that companies don't care about their clients... once they get your money. Was going to buy more for my bathroom and kitchen island, I guess I'll take my business elsewhere.

Always on time great work great workers. The only plumbers I'll ever use. The best I've ever used…read moreneat and very polite workers

They came out to snake our drain and sent their least experienced person. This individual did not…read morespeak a word of English, which isn't a huge deal given translation apps are available, but it makes communication stressful. He barely tried to snake the drain and said it wouldn't work. He called his supervisor who said he needed a chain snake. The next evening he returned with the chain snake and it proceeded to fall apart IN the drain. He claimed that his colleague didn't put all of the parts in the box correctly so he'd have to come back again for a third time. He came back with his supervisor and they couldn't even get past the trap! They claim they used a camera and they saw a corroded pipe that needed rerouting. I called another plumber who came and cleared the clog in two minutes. They may be a bit less expensive but they are inexperienced and a total waste of time and money!!

Very fast response time and quality work. The first fix was not the problem, and he quickly went…read moreto get new parts to fix our boiler. The initial quote and then all repairs were completed in just a few hours. Thank you for a great job!

From the owner: When it comes to Furnaces, Boilers and Heat Pumps, no one compares to Heat & Cooling Factor, LLC…read more With years of combined experience, Heat & Cooling Factor, LLC has worked hard to build the trust of our clients in Newark, Jersey City and New York City, and beyond. Visit our website to learn more. Or better yet, click the link and call us today!

Jason was very nice and completed the task of cleaning all 5 of my split units inside and the two…read morecondensers outside. The price was fair (middle of all quotes I received). He didn't try to sell me anything and all units are clean And in working order. He left the work area clean as well.

Air conditioning unit stopped working. They came out to check out the unit and repaired. Great…read morecompany to use. Highly recommend