Had a technician named Zack come and perform our annual maintenance for our boiler that was installed two years ago by First Choice. Very nice, knowledgeable and prompt. I would recommend this company to anyone needing Plumbing or Heating service. All of the technicians and installers are pleasant to deal with. The office personnel is just as pleasant to deal with on the phone. I consider my boiler a piece of artwork on my wall. Thank you guys for your great service. read more

Stay away they are dishonest and scam you were told it would be $495.00 to fix a broken pipe. They said another pipe looks like it may break and replaced a small section and tightened one fitting and left a mess didn't clean up. Charged me $2,233.79. So dishonest. Should have checked their reviews and used someone else! read more

UPDATE ON Gerimel M. Review (from Jan 22, 2026): They took care of the problem and replaced the filter housing with new unit YESTERDAY. This is working good now. THANK YOU JEFF. MUCH APPRECIATED!! read more

Had my AC and furnace replaced through First Choice. I was quoted for three different tiered systems based on price and features. Everything was clearly explained without overselling. I found the entire process easy from start to finish. The final installation was professionally done. They even corrected a condensate drain issue I had previously with the new install. At the end they took the time to explain overall maintenance to increase the lifespan on the new unit. They do really great work. read more

First Choice Plumbing, Heating, Air Conditioning & Electrical - Heating & Air Conditioning/HVAC Near Me - Metuchen, New Jersey

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First Choice should be your last choice. Double whammo. Ripped off Grandma on water softener. They demanded money up front without specifying model. This water softener retails at $499 and First Choice charged Grandma $7,700. Shame on First Choice. At the same time, for an emergency job that our insurance company said should have been $3,400, First Choice, out of Metuchen, charged $10,000. Do yourself a favor - go somewhere else. read more

Excellent Service! The service person, Angel, was professional, informative, patient, and efficient. Five star rating & on scale of 1 to 10 - rate 10! read more

Worst ever. We have been in 85 degrees in two days and they are mad at me for complaining. I have 2 little girls here and an old dog and we are all suffering. If they would have told us we would have went to a hotel and never asked for our grandkids to come over. They are mad at me for complaining. ​ read more

First Choice Plumbing, Heating, Air Conditioning & Electrical - Heating & Air Conditioning/HVAC Near Me - Metuchen, New Jersey

I use this company for all my HVAC and plumbing needs. It seems that no matter who they send out, that person is always very patient and willing to spend their time explaining things to me in a very understandable manner. They stand behind their work and are very prompt in responding to requests for service. I highly recommend them! read more

I am so glad I called First Choice Plumbing to solve my plumbing problem. Elijah Ritter arrived when on schedule. He was polite, knowledgeable and willing to answer my questions. A very pleasant personality. A good experience. read more

I have been a First Choice customer for the past 3 years and have had a very good experience with their sales and service depts. This past weekend a copper pipe in my basement began to leak. I called them and they promptly sent Bruno Martins to the service. He was very professional throughout the entire process. The repair was done quickly, with attention to detail and the final cost was very reasonable. I very much appreciate his expertise and honesty and I would not hesitate to call FC again for any future pumbling needs. Timeliness, professionalism and affordability! key aspects of a great service. read more

First Choice should not be your first choice. their admin skills are poor. they make you do all the work when it comes to the town and dealing with inspections. read more

This is an honest company. If you need something they will come right out and fix it. I have used them to filter my home water, clean water heater, maintenance for AC and plumbing. I have used them for 2 1/2 years and they are great! read more

Called First choice in December, temp was around 24 degrees, we had no heat. I called at 8.10 am , told the call went out to the tech guy. Shivered until 11.00 am , assured me that the tech guy was aware of the situation. Waited until 5.30pm , No response. At the urging of one of our children we reached out to another firm in town . They responded, within two hours, fixed the problem. We have used First Choice for annual check ups for 8-10 years!! So much for loyalty. read more

Extremely expensive !! I was charged $1300 for. $350 part. It includes labor which was 45 mins + fuel to get the part and according to the manager technical knowledge + time to find the parts !!! I addition to all of this the company charges $110 for just the visit which I can live with and agree with. I never heard anyone charging customer to find the part. $600 was a fair price for the part cost $350. But charging $1000 premium is just absurd and a rip off. Please get a quote from multiple companies before committing to 1. read more

We got a full system done a few years ago. Process was so smooth and they did an amazing job. We did shop around a bit but we agreed on these feeling like the most trustworthy we had spoken to. Even now when they do service calls or maintenance, they're very timely and always glad to help. read more

I've been their customer for about 5 years now (including annual maintenance), and the service is always outstanding. Last week our central air conditioning stopped cooling. Got on their schedule at a convenient time and Alex arrived, as scheduled. He made a quick (it was easy) assessment that the outside unit had died. He explained the relative cost of repairing the old (9 years) unit ($2200) versus installing a new unit ($3800). I elected to go new, and they were able to re-arrange their schedule to put it in the next morning. Alex arrived right on time and went to work. He had estimated about 3 hours for the install and made good on that. Ah---cool air. They also seem to be very conscientious in their work--getting all the little details right. like making sure the refrigerant is captured, etc. and their equipment and vans are modern. As someone else mentioned, you do get what you pay for. Highly recommended read more

An absolute pleasure to recommend First Choice and in particular Angel Garcia. He did a tremendous job fixing our heater, diagnosing the problem immediately and providing a perfect fix. The value has always been outstanding and I'm pleased to say that First Choice and Angel will be part of our family for many years. read more

Great service on my Trane system. The technician knew what he was doing. He was able to diagnose the issue in 15 munities and fix it right away. Yes, they are on the high end, but in comparison an equally priced competition was about to change me 1K more. read more

Our builder-supplied Fedders AC gave up on us recently after 12 years of service. I got three estimates to replace it, including one from First Choice. They proposed a Bosch Heat Pump that is used as AC in the summer and can be used as a heater in above-freezing outside temperatures in the winter, for more cost effective heating than the gas furnace. Gas furnace still remains available to be used when outside temperatures dip below freezing. The unit is more energy efficient at 18 SEER and quieter with noise as low as 56 dB compared to other proposals. What's more, their cost was the second lowest but the quality of the lowest cost proposal was not much to write home about. To top it all, they offered a 5-year labor warranty along with the manufacturer's 10-year parts warranty. Others had offered only 2 to 3-year labor warranty. Needless to say, I happily accepted their proposal. Everything went very well on the day of the installation. Two of their techs arrived on time. They were courteous and professional throughout. They answered all my questions and they left the place as clean as it was when they arrived. During installation, we found that the electric cable between the furnace and AC (outside) had only two wires whereas the heat pump required a 4-wire cable. Similarly, the electric cable between the furnace and the thermostat had only 4 wires whereas the heat pump required a 6-wire cable. The installed thermostat itself was not suitable for a heat pump either. They replaced all the wiring and installed a brand new WIFI based thermostat. They also replaced all the copper pipes between the AC and the furnace and also replaced the condensate pump. All replacements were covered in their contracted price. I was very happy with their product and quality of their work that four years back when they replaced another AC. This time, I am absolutely delighted with them. I will recommend First Choice Heating & Cooling to anyone needing HVAC product installation without hesitation. read more

Terrible Service and Outrageously High Prices from First Choice Based on my complaint to First Choice Heating and Cooling in Metuchen, NJ... on August 4, 2021 the General Manager Ryan of First Choice agreed to provide a refund of the $99 service call fee charged to me on August 2, 2021. On August 5, 2021 Ryan called me back to renege on his offer to refund me. My complaint was as follows: I called First Choice on Monday August 02, 2021 for an AC repair. They came and charged $99 for the service call. But they said they could not return for 3 to 4 days to do the repair or 1 to 2 weeks to do a replacement. The repair would be to replace the fan motor and the fan blade. Three to four days is too long for a simple AC repair. If they were so backed up with work that they couldn't come back for 3 to 4 days they never should have come in the first place. They later claimed the reason for the delay was it would take a few days to get the parts, but based on my past experience parts are easily available for my units, often same day or next day. When you have a broken AC or furnace it is a reasonable expectation that the service company would get the parts and be able do the repair right away. First Choice said on their Monday August 2 visit they would email an estimate, but 48 hours passed and I received nothing. I called them and then they sent an estimate for $970 to replace a fan blade and fan motor... but they said they would need to return to the house to get more information required to give an estimate for replacement. But I had clearly told them on August 2 that I wanted an estimate for both a repair and an estimate to replace the AC so I could decide which would make the most sense. But they only sent an estimate to repair. Later on August 4, after I asked why they didn't get information they needed on August 2, they went ahead and sent the estimate for replacement anyway, which was over double the price of competitors. Keep in mind that this is a two-family house and just 3 months earlier I replaced the same AC in the other apartment and the price was less than half of the First Choice cost. I received pricing from 2 different HVAC companies just a few months earlier and both gave prices that were less than half what First Choice was asking. This confirms that the First Choice price was unreasonable being over double what other companies were charging. So, based on my experience with First Choice their service is terrible, their prices are extremely high (confirmed by their estimates vs. the actual price for the same job just 3 months earlier) and they reneged on their agreement on August 4th to refund the $99 fee. read more

Zack came to our home quickly and took care of a potential emergency situation. He was efficient and explained exactly what the problem was. We will recommend First Choice to anyone who needs help. read more

pro in every level we have a boiler and ac done by them clean work polite fast very respectful. Bruno is a true pro , did our yearly maintenance . no reason to look around , first Choise is your company read more

They do great work, but they offer brands that no reputable contractor would install (Evcon, Guardian, etc.), they also employ a number of people who took deposits and never did the work at Sheerkahn Services in Hamilton NJ. Typicality companies who install such low end products don't plan to be around to honor the warranty, whether that be by selling or going out of business. Be careful who you trust. read more

They did a decent installation; but the guy who installed the thermostat at the end was abrupt and did not explain it well or program it for me. A guy Zach came this week to de program what the other guy had done when installed and explained the thermostat versus switching to a dial as I was going to do. Zach was pleasant and explained how he took out the program where the thermostat went to 62 degrees; and he took out the need to a temporary or permanent hold and also the need to use e heat feature. He was friendly and had patience versus the install guy for the thermostat. I found Joe who was the first point of contact who saw the job involved and set me up with the loan was helpful with a good personality. I was determined to use this company as the rest of several companies met before to decide which I was going to use, were wanting money upfront which cannot do as have other expenses. I gave the plus and minus of this company to you. You may comment if you wish. Dorothy Rose Forgione Licensed Mental Health, Addiction and Couples Therapist, Hypnotherapist Beacon of Hope Dorothy Rose Psychotherapy and Therapy Bayonne, NJ read more

A little while ago I had two new air conditioning and heating systems installed by First Choice. They were awesome. I had 2 lose vents from my exhaust fans from my bathrooms venting into my attic. When they ran the vent pipes for the furnace through the roof they ran extra pipes for the exhaust pipes which they did not have to do. Great company the work was above and beyond what I expected. read more

We recently had First Choice Heating and Cooling come out an install central air in our 1920's home. We are so pleased with the job they did! They were able to duct through our attic to the top floor and down through our closets to the 1st floor and lost very little closet space. You'd never know our house didn't have central air previously. It was installed seamlessly. The installation team were very efficient and tidy and were respectful of our home. They cleaned up as they went and put drop cloths down everywhere. We also appreciated that Eddie and Larry stopped by to inspect the work personally. We would highly recommend them and will certainly continue to do business with them. read more

This company is fantastic! James arrived promptly and did maintenance on the furnace and air conditioning unit. He was polite and courteous and friendly. He was knowledgeable and answered all our questions. It was nice to receive service from someone who was honest and not in a hurry to get to the next job. Great company, service and techs. We are very happy and the heat works great! A+ read more

This company is AMAZING! We had baseboard heating installed recently and the whole process from the visit for the quote to the installation was a pleasant experience. It seemed like everyone had a specific role and I did not hear one gripe or complaint from any of them while they were working. Even when they ran into a snag, instead of complaining all I heard was problem solving. The job took 3 days but everything was put back and cleaned each day before they left. I was super impressed with that. It was an expensive job but the whole experience made us feel better about putting out the money. I recommend them to anyone. read more

I have been using these guys for years. Ed runs the best hvac company around. They know the business the are prompt, they are professional and their price is fair. I have recommended them to many neighbors and friends who need their services all of them have been very pleased. The service techs are first rate very friendly observe all the COVID requirements and get the job done. If you're looking for a company that you can trust unlike those who advertise on tv but have more law suits then you can count look no further. read more

Let me start by saying I was not a current customer of First Choice Heating and Cooling when I called them last Friday evening as I had no heat. I called the emergency #, had a call back in a matter of minutes. They were willing to send someone the next morning but I was not going to be home until the evening. Jeff came to my home Saturday evening 10 minutes earlier than scheduled, (which was great), worked on my unit for 2 hours, making sure the heat remained on. Kudos to Jeff for remaining unflappable while diagnosing the issue! I would highly recommend First Choice and will be using them in the future for any of my heating or ac needs. read more

Last week was exhausted ! The steam boiler was broken down in my rental property and needs a replacement. The owner Eddie was kind enough to squeeze me in their busy schedule. The installer Wilson and his team came to the house around 8 AM and he indicated that the job will be finish around 3PM if the installation went smooth. I stop by the house around 3 and the crew is still working . At that time, I know something is wrong and Wilson was trying to start the unit but nothing happened. He was calling his colleague to get help but still nothing is working. I was become frustrated but Wilson promised me that he won't leave until the unit is working. Around 8 o'clock, the technician Andre came to my house and worked on the unit. Within 15 minutes, the unit is working with Andre's help. It has been a long day, I just want to thank you Wilson and Andre for your outstanding service. read more

Had our furnace go out on Sunday morning, they were able to come within three hours of calling on a Sunday. Jeff the repair person was very professional and was able to fix the unit right away. Rather than trying to sell us a new furnace (that other have tried to do in the past) they were able to repair the furnace. We highly recommend First Choice Heating and Cooling! Its nice to know there are honest people out there! read more

Work was excellent, prompt and honest. They actually honor warranties without a hassle.

First Choice replaced my first floor 28 years old AC unit 2 months ago. They are honest, and the installation was very neat. The new Lennox unit has been working very well as expected. The price was reasonable especially they offered 10 years labor warranty. They can be trusted, and I would recommend First Choice if you need AC services or a new install. read more

Eddie and his guys are the best. My furnace went out and I knew I would have to replace it. I cannot tell you just how stressed out I was about replacing a furnace and what it would cost. I received quotes from several other companies and I decided to go with First Choice. Eddie came out to my house on a Sunday afternoon to take a look at my old unit. If the owner of the company shows up himself on a Sunday you know you can count on these people. They gave me the best price on a Carrier unit, they stand behind their work. Eddie's guys worked nonstop right through lunch until the job was complete. They were so nice, got the job done quickly, and they were the kind of people you don't mind having in your home for hours (that's an understatement, they were the kind of people I would hang out with normally, and I was comfortable enough to leave them alone in my house). I'm so glad I went with First Choice. First Choice made the process of getting a new furnace completely painless and stress free. I really cannot thank Eddie and the guys at First Choice enough. I highly recommend them and will highly recommend them to everyone I know. I will be having them when I need to replace my central AC - would not even think of calling anyone else. read more