I'm heartbroken. Just so people know -- you cannot request a specific time for an inspector to come. If you ask to have your time changed or cancelled, they'll say you can never re-schedule or seek their services ever again. I feel stuck and frightened. Trust me -- I'm not nuts -- I did what I thought was best and they brought the hammer down on me. They may do a great job, but they do not tell people this about their scheduling. Please use their services -- just know this in advance. Thanks. read more

Yes you do have me in your database because you just send me an invoice for $85 because you went for a treatment earlier than what I instructed you to do (you came monthly instead of quarterly) After I had a talk with the manager or owner, (whoever it is he never introduced himself, so it could be the owner or you the person who responded to this review) and told me that no treatment will be done but WILL STILL CHARGE ME FOR THE REGULAR VISIT!! Are you kidding me?!?!!? AVOID AVOID AVOID read more

We were stupid- there, that's all there is to it. We let my fiance's brother (who had recently had a bed bug infestation) stay with us for two weeks (toting more stuff than any reasonable person would deem necessary). After he left, I read about how easily bed bugs could transported to new locations, and I started to flip out. The thought of the possibility of bed bugs was making me completely crazy (like borderline Howard Hughes wearing tissue boxes on his feet crazy). I couldn't sleep for more than 15 minutes at a time, I stayed up late with a flashlight trying to catch the (possibly non existent) buggers. Enter Kevin @ A-Alert Exterminating. We had heard about A-Alert through their Bed Bug Free certification through Bed Bug Central (if you have bed bugs and have not gone to bedbugcentral.com, go check them out). Kevin, dear Kevin, talked to me for an hour explaining why he didn't think we had a bed bug infestation and what we could do to determine if we had one. He was so completely knowledgeable about the ways of the bed bug and methods of treatment that he put me immediately at ease. At the end of the hour long conversation he determined that sending his guys out to do a home inspection would be less effective than getting a co2 monitor (since the possible infestation was so small). Not only did he not try and sell me unnecessary services, he actually told me that a home inspection wouldn't be useful for our situation and ended up not making a dime off our hour long call! If that isn't honesty and dedication, I don't know what is! We haven't used their extermination services, so I can't speak to those- but if his exterminators are half as knowledgeable and thorough as he is you will be in excellent hands. If it turns out that we do have bed bugs A-Alert is the only place I would trust to treat them. The bottom line: if you want honest, expert, and objective information go to A-Alert! Oh, and no offense to other reviewers- but an oral contract is only as good as the paper it's written on- don't they teach you that in Life 101? If it isn't standard policy to put agreements in writing you request that they do so-before you agree to do business. read more

worst phone service attitude. The lady hung up the phone immediately after i explained the bug situation. highly not professional.

They did a great job with my apartment when it had bed bugs. The only complaint I have was there was a scheduling mix-up with my apartment. Otherwise, they answered all my questions, did a great job treating the place and were courteous. They even told me to come right over and identified a bug for free that I found several months after treatment (turns out it wasn't a bed bug). My apartment was free of bugs 1 year after treatment. I have since moved (for unrelated reasons). read more

A Alert is top notch. My wife was convinced that she had found a bed bug in our bed. We were able to bring the bug to them and they quickly told us that it was not anything to worry about. That saved my weekend! read more

They sprayed for moths, which then came back. That was probably not their fault, as the spray seemed very thorough. But they sold me pheremone traps, that they promised would catch male moths if there were any, which were clearly a scam. They said they should be working for 3 months, and there are moth babies flying around as well as adults, so there are clearly males in my space. Not a single moth was trapped by any of the traps they sold me. And because I didn't tell him within 30 days (which would have been impossible - how could I prove they weren't working until I saw the moths were back?), they would not stand behind their product. This whole affair was expensive enough without being ripped off for an extra 60 bucks for something that was clearly not functioning. read more

Never showed up the first call .. Then when i recalled .. I was told they are in their busy season and they can come out in two weeks.. Having a baby in the house and it filled with yellow jackets , I called another company. poor customer service . read more

Called in thinking we had bed bugs. Kevin talked to me about what our options were for about 20 minutes. He said just to be sure, we should try to trap one and bring it in. Did that, and Kevin called me back the very next day to say we had Carpet Beetles. Both Kevin and Brian were so helpful that we didn't end up using any of their services, and they still seemed happy that they had helped. This place is THE place to go if you need an exterminator. They'll do everything they can to help while also doing everything they can to save you money. So pleased. read more

I've never written a yelp post before, but my experience with A-Alert warranted signing up. Kevin was incredibly helpful on the phone from the start. Our landlord told us that we would have to pay for the extermination, but Kevin recommended that we contact the Tenant Union and ultimately we didn't have to pay. We had a pretty large infestation, but A-Alert held to their warranty and got rid of the problem after several treatments. We really recommend A-Alert, and especially Armando, who was a true professional. read more

A-Alert is AMAZING! They really helped me with my problem. They are so knowledgeable, really seem to know what they are doing, professional, and did a GREAT job! They spent time with me on many occasions answering all my questions on the phone and in person. Further, they seemed to be so THOROUGH in what they do. Kevin and Sam helped me on the phone and Armando did the actual extermination. I simply can't say enough good things about them! Thank you so much guys! I highly recommend them!!! read more

Overall I do not recommend using this agency. I was explicit about what needs to be done and how many units are in the building. Based on provided correct information I was quoted a price, which I accepted. At the time of the appointment manager informed of a price change due to my "misrepresentation" of how many units are in the building. This produced a very strong feeling of being SWINDLED....good-old-time-flea-market-swindling...... I had no other choice. It took two days arranging with my tenants this appointment and coordinating among them when is the best time to take a day off. I will not use A-Alert Exterminating services and do not recommend them to you, my dear yelp-ers! read more

Ugh-- horrible experience. The woman handling my call was very rude and told me they were so busy and wouldn't be able to come soon anyway. She put me on hold while she checked the calendar... for five minutes... and came back to tell me yep, they had a time slot a week away; otherwise, it would take another week to come out. No thanks. I called another company. read more

They definitely do know about bed bugs, but as far as other matters, they are crooks and rude. They came out to exterminate a problem we were having, didn't solve the problem, charged us, and would not come back for a follow up to really fix the problem. The owner is full of himself and an ass in customer service. If you challenge their work, they will chew you out, find reasons to justify their crummy job and refuse to fix the problem. Problem not solved. Try another company, I would not waste my time. Whatever they offer, others do the same with a more professional and respectful way of talking to you! read more

Goodness; unfortunately I have to write yet another mal review. Yes, yes, as this is the second review of these guys being pretty awful, I obviously need to get into a new apartment building! Treated for bedbugs and had an expensive piece of art, a brand new dresser, and a brand new Crate and Barrel platform bed roughed up. Scratched, broken, dropped and I am guessing, pushed across the floor. I was pregnant at the time and was told I was not able to stay in the unit, so I could not supervise the treatment. The man spraying was absolutely polite, concerned, and answered all of my questions. In the end, he damaged the items, but I do not think it was intentional. The problem with this company is office management, and clearly the defensive person responding to imperfect reviews. They did nothing and questioned me as if i was lying. I was told an inspector would come look at my furniture, but of course nobody called or came. If I had a choice, I would not hire this company at all. read more

I see that most of the reviews here are about bugs, and maybe if that's your issue you should use this company, but we called about mice in some of our condo units. We paid $250 and they came out and put some cheap plastic traps in the affected units, something we could have done ourselves for a small fraction of the money. When the mice just ran around the traps (I've done better in the past with my own traps because I used real bait, not the gooey stuff that comes on the traps), we called back to say this had done no good and how they hadn't done anything to keep the mice out (keep in mind we didn't call with a plan, but explained the problem and asked what they would do about it, and took their advice), they said they'd be happy to come out again and charge us even more, and maybe this time actually try to keep the mice out if WE wanted them to. Needless to say we then went to a real exterminator instead. They acted on the phone like it was somehow our fault that they hadn't done a good job, when we'd asked them for advice on what to do! They didn't even offer us any sort of discount or apology. I'm sure their spokesman will now come on this site and explain that it was all OUR fault, but I will stress that we asked THEM what we should do, and took their advice, and it didn't work, and there was no followup unless we wanted to pay for all new services. read more

TERRIBLE! I DO NOT recommend this company!! Their customer service stinks but that's not the worst of it. I had them come in for a gnat problem today and when they left, I STILL had a gnat problem. The gentleman that was sent over to "exterminate" basically came to my house, told me where the gnats were coming from and then left. He didn't spray anything and didn't take care of the live gnats that are currently flying around in my kitchen. I keep my home clean and the last thing that I want is gnats flying everywhere- it's disgusting. Per my understanding, Kevin (his supervisor whom I spoke with after nothing was done) explained to me that they don't in fact take care of the adult gnats that are currently there, that they only tell you how to prevent them- which is great but I could've done that myself. He stated that he doesn't "spray" chemicals everywhere for a "fly with a short life span." I don't care if their "life span" is 2.5 seconds, the purpose is to come in and rectify the situation. I'm the customer----if I'm ok with chemicals that will kill the LIVE ones, that should be MY decision. If I wanted to go the organic route (which WASNT working) I could've watched a YouTube video. Waste of time, money and effort. read more