My car isn't even done yet, and already I'm writing this review. I'm sure the work will go just…read morefine - it's a relatively minor body repair. I can thank Harry, Rob, and Nonya (sp? REALLy sorry if I got that wrong) for being super nice last night and this morning. I called the afternoon before, spent maybe a total of 10 minutes going over some details with them, and they took my car in immediately. This after getting frustrated with a different shop in town that was booking out five weeks. Five weeks! Instead, I should have my car back in about one week. Let's see if they make it happen. They called me an Uber to get home, and offer an Uber to come back and pick up my car! That's good service.

3 week ago, my girlfriend backed into my car…read more I brought my car to Schaller because they price match Honda Parts for insurer specified after market parts. When I went to pick up my 2015 Honda Fit, the brand new Honda bumper cover they instelled and painted, etc, was obviously misaligned and stuck out way past the front fender on the drivers side. I had to leave car another day for them to "remove cover and move mounting clips". Not sure why I had to tell them it was mis-aligned and they could not see it until I pointed it out. When i showed them, they readily agreed. Last week we brought girlfriend's Acura into their body shop. I was giving them the benefit of the doubt. My mistake. It took three separate trips to pick it up, after they assured us it was 100% ready to go each time. First Dust in the clear cost left bumps that they neglected to polish out. Second pickup they had polished out the "nibs" but there was an obvious drip in the paint that I too missed the first trip. Third and final trip we say obvious damage to the new cover they had just installed. There was a noticeable gouge in the cover. They said it must have happened when they had to disassemble it to wet sand out the drips. On top of that, whole side of car was covered with the spray of the buffer and compound mix. If I could post pictures here I would. Terrible, terrible quality control. Numerous trips back and forth to pick up cars. Wasted hours of our time. Not only have they lost us as body shop customers, but we could never in good conscience buy a new car from them as we have no faith in their service departments.

I got in right away and my van was done the same day. Prices may be a little high but I trust these…read moremechanics to do a good job.

Reposting from my Google review since we all search for good help at different sites…read more.. HIGH LEVEL: Doug and his staff are not only highly skilled at automotive work, they have great integrity, work with excellent detail, give fair pricing and don't give up on a highly challenging problem or problems. They have incredible persistence on solving problems. My Story: When I initially went to see Doug, the owner of Dover Automotive, it was just to do some work on the wheels since the bearings were old (excuse my lack of mechanic background I may mix up my wording a bit). Doug replaced the bearings and even got the car inspected (it was overdue by several months since I just bought the Subaru), changed the oil and a few other nice details I didn't think about. We thought we were set to go! I was moving to Vermont in a few weeks and this was our only means of transportation. If you don't have a car in Vermont, you're in trouble. Uber, even cell phone coverage don't exist out here! A day or two later the car started to overheat! It was not related to the work Doug and his amazing team did. He was methodical and meticulous: he first ran through what is A. typical and B. cost-effective for both of us. The thing is, the car overheats EVEN when it idles! It wasn't related to the engine so it was a mystery. No oil leaking, the radiator didn't have a leak, but he checked in detail. It's very common for Subaru Outbacks in the early days (99 to something like 05) to have the headgaskets fail and rust and leak which is super bad and you need to replace. He replaced the headgaskets but oddly enough, the overheating persisted. We researched more and found out this particular car and year for some people (99) has had some issues where there is a bubble left behind the dashboard and you have to make this funky tool to eliminate the bubble if the bubble is causing it to overheat. Doug not only created this bypass tool (here's where my technical mechanic work lacks knowledge) but he angled the car several times and angles to allow the bubble to release--well it worked! He bled the car again to make sure and test drove the car about 4 or 5 times on every different day and the car stopped overheating! It was amazing! This was the strangest overheating problem ever. Now one month later, I am with my happy Subaru Outback in Vermont with a car that works so smooth and flawless thanks to Doug and his amazing staff. He tested the car on weekends, was working on it so much--he knew we had a scary deadline which I wish no one has to go through! He took extra good care of us and figured out even the most rare problem for my car and fixed the problem. Phew! :) Thank you Doug and staff! - Tara and RC

I came here for an oil change because I found a groupon for them. I figured I couldn't go wrong for…read morethe price since it was JUST an oil change. Man was I wrong. The guy forgot to put my oil cap back on and all the oil spilled out all over my engine. If I hadn't checked under my hood after 2 days (very strong smell of oil had me concerned) my entire car could've been ruined! I called him and left a message but never received a call back. No apology, no refund, didn't call back and ask if I wanted my oil refilled/ engine cleaned- nothing! Awful service would not recommend to anyone!

Just a parts changer that uses sub standard parts. I brought my car in and after $700 in parts and…read morelabor he never fixed the problem I originally brought the car in for.