If I could rate them a zero I would! They work with BMW for road side assistance and were really rude people especially Chris. He stated my car would be at the dealership at 8 to 9 am. I called the dealership at 10:30 am and it was not there. I called the towing company they said that the dealership was to far and that it wouldn't get there till 1 PM 5 hours after what they first said. Chris said whats wrong with me simply because I said why would you say a time and then say its to far. Very rude and inconsiderate read more

1 star because i called the day before to schedule tow for 5am the next morning. Agreed and said they can get the job done. Got a call at 4:24 am to confirm pick up @ 5 am. I confirmed for 5 am pick up but did not get picked up u until 5:50 am.Very disappointed because i was late to work this morning. Dont say you can get the job done and be the reason i am late to work. read more

A&B Express Tow - 1) Incoming call at 4:24 am to confirm 5 am pick up. 2) out going call at 5:06 am to get an eta on pick up. - Towing Near Me

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Great, fast service on a Saturday night when other tow companies were quoting two-hour minimum wait times. Jaerome responded immediately, communicated clearly throughout the process, and was friendly and professional. The whole experience was smooth and stress-free. I highly recommend A&B Towing and will definitely use them again if I ever need a tow. read more

Really rude driver. Cut me off to make a left in a public ally. I was making a right and he turned in front of me. Then he blocked the ally so he could load a car o to his flatbed. I asked him why he could wait for me if he was going to block the ally. His response was to say that he didn't care, and he proceeded to swear at me up and down. This is a bad company if they employ people like this. Do not reward them with your business. This guy was so angry and aggressive I believe he needs help. His employers have a liability issue on their hands. read more

Horrible experience. The guy who picked up the phone call, who wouldn't give his name, was extremely rude. I believe it was Omar given that the other reviews have said the same thing about the reception there. He was extremely unhelpful, condescending and argumentative. After waiting 60 mins, I call to check on an update since I needed to plan and see if I could walk to a nearest bathroom. The guy on the phone immediately said 90 mins without checking who I was or asking any identifiable information which tells me he didn't check at all. He argued with me saying that I was speaking to him in a rude tone when he was already speaking to me in a condescending tone. It's very hard to speak to someone who hates their own life so much and nonetheless should not be running business. Edit: after the phone call, he change my driver and pushed me to the bottom of the tow list, adding on another 90 mins. I called my insurance company to ask if they can change to another tow company and the new company came within the hour. There are plenty other tow companies around and you don't need to give them YOUR business bc it seems like they don't want your money if they are rude and condescending to you like that. Call and cancel them if you want to save yourself time and frustration. read more

nobody should use this tow service, they don't answer phone, communicate properly & keep delaying services by an bour each time a hour goes by. beware of these crappy tow drivers. read more

This tow company provided excellent service. They arrived within 30 minutes. The driver was professional and very pleasant. I wanted photos of my vehicle before the tow was started. The driver told me I would be able to contact the company and they would email me the photos, and they did just that within minutes of receiving my email. Definitely a trustworthy company. Would highly recommend. read more

Jackie the dispatcher was very helpful when my appointment and accommodated an early scheduling . Alex was also great driver with a positive can do attitude sending me photo of my car on the flat bed. Recommended for sure! read more

Geico connected me to A&B Express Tow when my car was stuck. Robert responded and arrived 50 minutes earlier than the 90 min estimate. He took all of 2 minutes to pull the car away from where it was stuck. He even fixed the plastic fender that was off clip. Great service. Super response. Highly recommended. read more

A&B really helped me out. I needed my car towed out of my narrow driveway and taken to the mechanic. My car wouldn't shift into neutral so they needed to get it into the back of a flatbed truck. Plus, I have landscaped bushes on one side of my driveway that makes it even narrower and harder to maneuver. Another towing company had already told me it wasn't possible. I called A&B and they were able to get someone out to my place within 30 minutes. They were very careful and were able to get my car out without any damage to the landscaping. Everyone I dealt with was friendly and helpful. I would absolutely use them again. read more

Called with a flat tire needing a tow. They gave me an ETA of on hour. After the hour passed with no call or notification I called them and they said it will be another 40 minutes. I called back asking for a manager and they cancelled the service completely after I burned 1.5 hours! Extremely poor customer service and would strongly recommend to avoid this tow company. read more

Omar from their office was very rude, condescending, and argumentative. Terrible customer service and made threats regarding my high end vehicle. Would not recommend! Tow truck driver, however, was very polite and professional. Update: Omar called me back to ask me why I left the review and proceeded to harass me on my opinion as a customer instead of taking accountabilty as a "Manager." Unreal read more

I hit a pothole on the freeway and my car immediately instructed me to carefully stop. Even with run flat tires I knew it wasn't good. Pulled into a gas station and called BMW MINI Roadside Assistance. They assigned A&B Express Tow and the amazing Louie came to me and my family's rescue. Incredible flatbed truck and so impressed with his cheerful, friendly attitude and professionalism. Great driver and I thoroughly enjoyed the ride to the garage of my choosing. He knows where he's going and what he's doing that's for sure. My car was well taken care of. Thank you guys!! You are the best. Such a relief. 5 stars! read more

A&B Express Tow - Towing Near Me

These reviews HAS to be fake. Everything from the start was a mess. They were late 1.5 hours from original ETA to pick up my car that was stuck in the freeway. They dropped it off to a wrong location and had to do another pick up next morning as everything was closed. Received my car with damage and says the place they dropped off left the damage. Says its my responsibility to call them and figure it out as "it's my vehicle". This is from the so called manager named Omar. Out of all this, not a single apology given for any of their mistakes. True scums. read more

So our Tesla blew out a tire on the I5 Northbound going home to Sacramento after a nice vacation with my Family from Disneyland. Unfortunately it was a Sunday and everything was closed which made the situation a bit stressful. Had my son who is barely 3 that's been in his car seat for hours losing it crying and me and the wife frantically calling our insurance, tire repair places and Tesla Roadside. After a few hours Tesla Roadside offered the best solution. A Tow truck will come and was covered by our warranty so that was a relief. Now for the tow service. Louie came as efficiently as he could. All smiles and was a very busy day for him and his team. We originally requested for a 3 person transport but he could only fit 2, I have a car seat my wife and me. This was a dilemma since he can't take us all. There's no gas stations, no exits for an Uber to pick up my wife and son anywhere close. Louie said he could get us to a gas station and from there we had to use Uber. I can never say enough good things about Louie and his company. They are heroes at least for us. I'm thankful that he extended his kindness and got my family to safety, things happen all the time but the kindness of people like Louie and ABeXpress Towing is a thankless job. I'm very happy that they were the ones that helped us. Many thanks again and hopefully if I win the lotto I'll hire you guys to transport my Rolls Royce lol. read more

A&B Express Tow - Call these guys directly, they are for sure the best in the business. - Towing Near Me

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Progressive has them on their tow service list. I'm hoping that changes. Quality of service providers is very bad. The tow driver called me at 7:13am to inform me he's at the gate. He called back at 7:18am to tell me to "hurry he has other calls!" My complex is large. I ran out to open the gate after the first call. I watched him drive off. I have work at 8am. The urgency was there! BILA ALAWASHREH 626-636-7242 Value - ZERO read more

Omar and Chris made it happen. I told them I had to get my car to the dealer before they closed and they delivered. showed up within 20 minutes. with all the crappy tow services in LA, A&B rises above all. I would not hesitate to call them again. read more

Rude I can't even call and they hang up right away ! Not professional at all ! Whoever I spoke with on the phone today really needs to speak better to customers read more

This company needs to fire the woman who answers the phones. I never ever leave reviews on yelp but her terrible attitude and incompetence is the sole reason I'm writing this. She never put in the work order for my car to be towed so I was waiting for FOUR hours. She also hung up on me twice when I tried to call for an update. The tow technicians were all amazing and super helpful. This review is geared towards the lady who answers the phone only-Maybe get a job outside of customer service if you can't serve customers? BTW this happened today Feb 10, 2024 from 1230pm-4:30pm read more

I had requested emergency roadside assistance through my insurance and they were unable to understand my need for a a wheel lift tow. I live in a gated apartment complex with tiny spaces. I ended up calling around to local shops and most only had flatbeds available. Eric(k) came out earlier than the projected ETA and he did an outstanding job in the heat. He was knowledgeable, quick, and efficient. I was having a super bad day and he went above and beyond my expectations. He even gave me a ride back. read more

Rude and shady. BMW uses them as roadside service. I needed a tow in the middle of the night and requested the car be transferred to a specific place. They instead end up storing the car at their shop 25 miles away! The woman who talked to me from A&B on the phone couldn't use less words if she tried. Was short with me anytime I had a question about why my car was being stored at their shop. Tried to lie to me and get me to pay fees that BMW ended up covering. Terrible business. Avoid them like the plague. read more

Omar was great and did just as he said he would. I called for a jump start and they arrived on time. After we jump started it, I had to turn off the car as the alarm kept going. It was dead again. I called Omar back and he was kind enough to send another tech free of charge. Great service! read more

My Tesla was towed to Bens shop and the experience I had with Ben and his team from beginning to end was great. He was very professional and went above and beyond to help us feel comfortable & safe with them. They work quick and precise. I have two other cars that need some body work. I will definitely be taking my cars to Ben. Not to mention affordable prices NO ONE can beat. I've gotten multiple quotes for a dent on my car and only Ben has given me the best prices in LA. read more

crazy you guys are local first they told me eta 808 a.m. then 830 a.m. i called, dispatch told me there in traffic, wth i called them or scheduled my appointment with them through my insurance company at 600 a.m. this saturday morning, an i have a scheduled appointment for my car at 815 a.m. wtf mind you my car is lowered I ask the Spanish guy to put plywood in down so he wouldn't scratch my tips ugh never did read more

Loaded up the car fast....got me home quick... excellent service...give that guy a raise.......

BEWARE! DAMAGED MY CAR, DENIED IT, TRIED TO HIDE IT, then tried to get me to take it to their shop once they had to pay! My car was towed by Alex on March 13. Super nice driver who loaded the car onto a flatbed and took preloading and post loading pictures. Alex failed to notify the dealer, me, or the manager that he crushed my wheel arch with the cables. After calling the towing company, the manager sent me a towing report which I was SUPPOSED to sign and inspect. These pictures show how the car was damaged in the 14 minutes A&B had the car. See for yourself. After sending the manager the pictures from their own report, he ghosted me and stopped responding. Over the next few days I would call the office only to have the woman pick up YELL at me about how the manager has my info or just HANG UP as soon as they connect. Thankfully, they were called by roadside assistance, who after investigating, found A&B responsible for damaging my car. I magically get THREE calls from them after the dispatch company finds them responsible and after everything they try to get me to use their body shop. Beware!!! read more

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I used A&B Express to come jumpstart my car. My car would not start and I was really upset. Ben came and restarting my car within a minute. He was super kind and efficient. read more

Hi Yelpers! So Sunday March 12th I hit a pothole in Burbank that blew out both tires on the right side of my car. I called MBZ roadside assistance at 7am on Monday the 13th because the car had to be towed to the dealer. I wanted them to make sure there was no damage to the car. The estimated wait time was 90 minutes. I then called A&B Express Tow and spoke to Omar who told me there probably would be a longer delay because it was a Monday and so many drivers were having tire blowouts too. That i would have to wait maybe another 90 minutes. I was already having a bad day on the 13th as it was the anniversary of my mom's passing and it always hits me hard. About 20 minutes or less after I spoke to Omar I checked and the tow truck was around the corner from my house. I called Omar back and he said he moved some things around and they were able to get to me sooner. I want to thank Omar for this act of kindness. Hazel came to my house with a flat bed tow truck and he took excellent care of my car. Yelpers I can't recommend A&B Tow enough. They are kind, professional and provide excellent service. I would give them 10 stars if I could!!! I highly recommend them and if god forbid my car ever has to be towed again I will request their service and Hazel!!! Thanks guys!for taking great care of my car!!! read more

A&B Express Tow - That is my car being loaded onto the flat bed tow truck by Hazel. - Towing Near Me

I literally just got a flat tire tonight and they came to the rescue SO QUICKLY ! I was expecting to wait and sit in my car for hours but I was surprised to see them show up in less than half an hour. On top of that the driver who towed my car was nice to not want to leave me stranded while waiting for my Uber ride, so he decided to drive me to the nearest gas station because the area was a bit secluded away from the busy city area ! He was super kind and polite and honestly, my night ended up not being so bad after all. Thank you read more

A&B Express Tow - Towing Near Me

My range rover died on the freeway, and A & B Express Tow came to the rescue and let me tell you the level of responsibility is out of this world, it was a weekend and they could have gone and dropped my car off at the dealership when it was closed but to keep me at ease and peace of mind, they took my car to their lot where it was and is protected by cameras everywhere and gated. and they just delivered the car this morning when the dealership was and is actually open. to A & B Express Tow... THANK YOU!!! if ever need of a tow i will happily call you guys for life! read more

A&B Express Tow - my car kept on their private lot over the weekend until the dealership was open. - Towing Near Me

The car I was driving to work took a poopie, and I had call for a tow and they sent Liam. He was super nice, friendly, super safe driver. He was very gentle with our car, he drive us to the dealership and dropped us off. Customer service was amazing, they had someone call in to let us know they 1. got our 'order' confirmed our location then 2. when they were close to arriving. It did take awhie for them to arrive - 45 mins but it was fine, understandable, we were the first tow of the day. i had Tiktok to keep me busy waiting. Price - zero, it was coverage under the car dealership read more

A&B Express tow was sent out by BMW Roadside Assistance to jumpstart my car. They were excellent! So much better than AAA. Within a few minutes of calling BMW, Sean texted me to let me know his ETA. He and a partner arrived on time and were very nice and professional. They took the time to explain everything to me, and did so with a smile. Super nice guys. Highly recommend A&B! read more

I cannot recommend this tow truck company enough! I was stranded on the side of the road after hitting a pothole after a rainstorm in LA, far from home, and the thought of a 48 hour wait on the side of an LA road for Tesla service was terrifying. Did you know Tesla's do not come with spare tires? That means, you'll either need their roadside assistance to help or a third party tow truck. But the driver was a true hero - he not only towed my car to the nearest Tesla service station, but let me hitch a ride in the back as well. I felt safe with his professionalism and kindness. I had the tire changed within an hour and they had me back on the road again in record time. Five stars! read more

I ended up up with a flat so Geico dispatched this company out for me. It was already late in the evening and I was concerned that I had to get to a job on the other side of town. Chris arrived 40 minutes early and he patiently spent nearly 2 hours trying to get my collapsible spare to air up. (Beware Audi owners, these tires can suck lol.) He was very friendly, knowledgeable, and patient, and didn't once get upset or impatient by the fact my spare was being difficult; we just laughed about it. Thank you for everything Chris! read more

I am giving 1 star as 0 is not an option. It started with the driver arriving later than promised. We told the driver that the dealership they were to drop the car off would be closed. He said it is no problem, we fill out the form for the overnight drop off all the time. We found out in the morning that the driver to the car to a storage lot with out ever telling us. They then tried to extort $150 as this was beyond our roadside assistance coverage or they would not deliver the car. We would never have consented to have the car left overnight in their storage lot. They certainly lived up to the poor reputation of tow truck companies- what a scam! read more

My sisters Yukon XL got a flat as soon we got off the freeway. We're from LA so we were worried that we weren't gnna find a good tow service nearby. I found these guys on yelp. We called, they gave us a price, & the tow truck was there in literally 15 minutes. The driver was super nice! 10/10 would recommend. read more

Joseph was kind and professional and super understanding about the location of the car when I was at work - highly recommend from call to delivery! Thank YOU read more

Great tow company! Triple A didn't pull through. so after waiting for triple a for more than 3 hours for a tow truck I gave up and decided to look for a different option. I found these guys and decided to give them a shot and man did they pull through! They responded in a very quick timely matter, had a reasonable price if anything it was cheaper than what triple A quoted me, and friendly! I definitely recommend them! read more

A&B Express Tow - Towing Near Me

My husbands car wouldn't start after leaving work for the day. Probably a dead battery. GEICO roadside assistance dispatched us to A&B Express Tow. Once we were notified about the towing company, I had to call them to inform them that the hood wouldn't open in the car (they said that they knew what to do). I also asked if it was really going to take 90 minutes and they said no. The gentleman that I spoke to seemed nice and patient. Carlos showed up within 20 minutes and because the car was in a garage, he was kind enough to walk up 3 flights of stairs to help us since his truck wouldn't fit. He was very nice and professional and was able to get the car started. He even showed us how to open the hood if this happens again. Never had a tow company arrive this fast before!!! read more

Last night I got back to LAX and had a bubble in my tire. The gentleman from A&B was so friendly and helpful! They were able to tow, store and deliver my car to the dealership this morning has promised. Most important they actually answer the phone and give excellent customer service! read more

A&B Express Tow - Suggested I take a picture of the truck as well as gave me a card - Towing Near Me