Their customer service is absolutely atrocious. I went in with a godo windshield, while the dryer…read morewas going my windshield got smashed by something. They said they reviewed the cameras and saw no issue. They wouldn't let me see the videos because they know they are in the wrong. NO phone number to talk to a human person anywhere to be found. The owner of this location is trash as a human being. Already expensive enough and now they don't think a broken windshield while in their bay that they hold any accountability. My business will be going elsewhere and I hope anyone that chooses to use this company nothing happens to their vehicles. Absolute trash of a business for customer service. I'll be kicking this up to the BBB.

There app is constantly malfunctioning. DO NOT PURCHASE A SUBSCRIPTION. You can't use the wash if…read morethe app is down, which it will be for the majority of the month. Pass and go to a different wash.

I have a love hate relationship with car washes. When I do use them, Mr Car Wash is always the…read morefirst to come to mind. Not just because they have been in this area for decades, but because they have been reliable throughout the years. This most recent visit was no exception. The exterior of the vehicle looks great, and has a nice fresh-off-the-lot shine. The interior was past due for a little TLC so I went ahead and added an interior clean package. On a scale of 1 to 10, I will give this particular round a 6. While better than it was, the vacuum and dust cloths missed a number of places, and the windshield - the main reason for wanting the interior cleaned - still has some smudges. As an aside, while I can't confirm/may well be mistaken, I think that a number of the photos on the walls in the waiting area are of actual employees that I have seen working at this location. If that's the case, kudos to the company for the authenticity. I'm still giving this four stars because this location usually performs at that level. I'll re-assess next visit. Things to know: * This location is on a busy corner and shares driveway access with a couple other business - be cautious. * This is one of the very few (maybe the only remaining) Mister Car Wash in The Des Moines metro where you can pay to have your car's interior cleaned. Other locations are self-service.

Paid for an interior and exterior clean. They rushed through the cleaning and barely even touched…read morethe inside of my car. I even paid extra for them to spray the floor mats, but they were left dirty. My cupholders were empty, but they didn't even wipe out the crumbs. Also, there was a weird white powder left all over the back hatch. I tried to get a hold of the store multiple times, but they wouldn't answer the phone or respond to the voicemail I left. Such a waste of $50, considering I have to do a complete re-cleaning myself.

I love The Shine Shop. I signed up for a monthly VIP membership which allows me almost unlimited…read morecar washes. They have great technology that reads my plate number for quick entry, without any hassle. It is relaxing to just sit in the car and enjoy the light show, as I crank up the radio.. The staff is always very helpful and friendly. As a bonus, every month I get a new dash wipe and air freshner.

Visited Waukee location and was told by a new employee that they were running a special for $15.00…read morefor 3 months. I confirmed with employee if this is $15.00 each month and employee responded, it's $15.00 for all 3 months. Because this would total $5.00 a month I questioned their current special again with employee and their response was again, it's $15.00 for all 3 months, so I signed up! At a later date, I was going through receipts in my car and I questioned this again, so I contacted their # which is 1-833-712-1747. I spoke to a very helpful gal who mentioned that I may possibly be given a free month for the mix up, as she transferred me to a James at their corporate office. He said, it's incorrect what the employee told me and it's $15.00 EACH month for 3 months. It's exactly what I had originally thought. James with his cockiness felt superior to the customer over the phone, as if the customer is at fault for "hearing" the special incorrectly, although I reiterated with their employee a few times about their current special. I don't think James thought I'd cancel my membership over the phone with him, as my family has been with this company on and off for several years. I most likely would not have cancelled, but due to James superior attitude and his desperate need to feel like a big man, I'll now suggest for James taking a class on phone etiquette and tact, as he has no personality dealing with customers. James, if I can give you any helpful advice; I'd suggest just sit back, take a deep breathe, look up at the ceiling and get up out of your chair, then walk over to the nearest mirror and lean in, take a close look and say to yourself; I probably need to stay the F off of the phone. Have a nice day, James!

Its a beautiful car wash everything inside is maintained and clean consistently and I am never…read moredealing with any issues with the staff or wash

I understand that mistakes happen. What I do not understand is how a simple misunderstanding…read moreescalated into such an unnecessary and unacceptable experience. Because my new truck currently has temporary license plates, I must provide my membership code each time I visit. My code is BP1975. To avoid confusion, I always say it using the NATO phonetic alphabet: "Bravo Papa 1975." I do this because attendants have previously entered the wrong letters when I simply stated "BP." I should also explain that I recently suffered a stroke and continue to experience lingering effects. The stroke left me with partial paralysis in my throat, which limits my airflow and can make it difficult for me to speak in complete, fluid sentences. That is precisely why I use the NATO phonetic alphabet--to communicate as clearly as possible and avoid misunderstandings. When I provided my code to the attendant, Aden, he appeared confused and repeatedly re-entered information into the computer. He then informed me that the credit card on my account had expired in April. I immediately explained that this was incorrect because my credit card does not expire until September 2029. I also opened my Tommy's app and showed him that all of my memberships displayed active status with green indicators and there were no notifications indicating an expired payment method. Despite this, he continued insisting my card had expired. To eliminate any doubt, I tapped my credit card on the payment terminal. After doing so, Aden looked at me and asked, "Are you Rick?" I replied, "No, I'm Brad," and pointed out that the name on my credit card matched my own. He then asked whether my code was "RP1979." At that point, I raised my voice--not out of anger, but out of frustration that I still was not being understood--and clearly repeated, "Bravo Papa 1975." His response was, "I thought you said 'Ravo Papa.'" I asked him, "What word is 'Ravo'?" His reply, delivered sarcastically, was, "I don't know". I have been a loyal customer for years because I believed Tommy's valued its customers. This experience has left me deeply disappointed. What should have been a 10 second interaction turned into an embarrassing encounter involving police, cancellation of my memberships, and a trespass warning--all because I asked for proof of transactions after an employee confused my account with someone else's.

I wrote my prior review over a year ago and what a huge change in every area! No more unexpected…read moreclosures, we always have fresh drying towels and the vacuum suction is the best. Most importantly, the customer service cannot be beat. Brandon, one of their service technicians, is always available to meet any special requests--extra attention to lots of bugs, spraying inside the wheel wells if it's been especially muddy and bringing towels if they run out. I'm a huge fan of this car wash--we've used others in our travels and none compare! Cheri B.

We used to love this car wash. The staff was friendly and they do a little scrub down before going…read morethrough the wash. However, they came out with a special for new customers ONLY for $25/mo for LIFE. We were paying over $40 and they wouldn't honor the $25 deal for us even though we had been loyal customers since they opened.

There mat door was locked and the FREE vacuums were not working I expect better. Don't recommendread more

I appreciate the owner responding to my review offering that I can call in to speak to the site…read moremngr. I have nothing more to add... it's all in the initial review, so I don't need to repeat the story. As far as "setting it right", I won't return for another wash/wax. My car is scratched, the service was poor, so I don't want another wash/wax, free or not. I was offered a month of free washes & didn't return once. If you want to offer a refund, as I said in the original review, I paid cash so have no proof that I paid for the $22 service. I don't know how else you can help but thank you for responding. Maybe just talk to your employees about soliciting customers for services outside of the business. It's unprofessional. And, show them how to use the apps & software cuz it took 20-30 minutes for him to figure out he'd used the wrong email address for me. The entire experience was highly irritating.

I'm new in town, so I go there all the time, because I worry about the salt…read more But they're still nice about it.

Good service. Friendly. If the car is very dirty, they get 80-90% of the dirt out. I'm a monthly…read moreguy, so I use it 2-3 times per week, so the value is there for me

This is my go-to car wash when I'm in the Des Moines area. It is fairly close to my office…read morelocation, which is handy, but I also love the fact that it is completely reliable and does a good job of washing my car each time I use it. There are 2 bays that are touch-free and two soft touch bays. They also have vacuum stations available. I always use the touch free car wash option. There are 3 different wash options available & you can by with credit card or cash. You can also use a discount code from the nearby gas station. The money machine ALWAYS works when I am there, which is a lot more than I can say for other car washes. The wash is always consistent and does a good job of blasting the gravel dust build-up off of my car. I have used the vacuum once and was impressed at how long my money lasted - my car looked fantastic when I got done.

Definitely important to wash your cars filth off. I frequent this car wash a dozen times or so. I…read morethought I was getting my coupon because There machine told me it granted the $2 off, but charged me full price. Not sure who to call about that one... Also the dryer could run a tad longer. Especially in the winter months. I got home with ice on the rear latch. Love the cold!