Called, left a message. No response. Texted since the message says to feel free to text. No…read moreresponse.

I feel bad about posting this review, but due to the poor lack of (potential/future) customer…read morecommunication, one -- or zero -- stars rating for this reviewer. Our brand-new Sharp undercounter, drawer convection/microwave unit stopped working a few months ago. We are hosting 12 guests this Thanksgiving, so having a functional microwave is critical for our hosting event. When I first consulted Angi's List for vetted/trusted appliance repair companies in the local area, all I got was ridiculously over-priced estimates from national repair firms ($800+ estimate) I'm a big believer in supporting local businesses. So I found Skagit-Island Appliance Repair via Google. My first attempt to schedule a home visit to assess -- and hopefully fix -- my microwave, was made via their website on November 2, 2024. After getting no response to my web request, I called their posted phone number 3 days later. The voicemail message informed me that they were closed (not sure why) until November18th. OK... so I waited patiently for another 2 weeks. WIth Thanksgiving just over a week away, I was getting anxious. Another call that went to VM (again) and an unanswered text message over the past 2 days, tells me that Scott is so overwhelmed with work that he cannot be bothered by new customer requests, is dealing with a personal emergency that doesn't allow him to respond to correspondence and communication requests, or simply has chosen to ignore repeated requests for service. So, having still not heard back, thats the reason for the BAD 1-star rating.

Technician was very knowledgeable. Was very helpful. He…read morerecommended another vender when he realized his servers were an over kill. When does that ever happen?

Great work and highly recommended. We'd had some issues with underfloor heating, but everything is…read moregreat now, thanks to them.

We bought a replacement dishwasher from Judd and Black at Mount Vernon. We had an excellent…read moresalesperson, Paul Dioguardi. When the dishwasher was delivered, it turned out that our floor was not entirely level and there was not a sufficient amount of clearance under the granite. The installers were fantastic, they showed me how they could knotch out the trim, cut the tile, and shim the appliance so it would fit. I was extremely impressed with how hard they worked to make it possible for the dishwasher to fit and how experienced they were with regard to fixing challenges on the fly. Side note, they installers did not leave a mess and cleaned up after themselves. I greatly appreciated that.

We purchased a dishwasher and a refrigeraor/freezer . We never received the top parts of the…read morefridge and no explanations. The dishwasher was and is a nightmare! It has leaked and had other problems since day 1! They came out and stated they fixed it several times and it continues to leak. Then they said tge warranted time was up and that we would get a refund. We tried to contact them about a refund and of course they never responded. Each time we make contact they say they will get it resolved...but here we sit. We will NEVER PURCHASE APPLIANCES HERE AGAIN. We are in the market for new appliances and always try to buy local, but when we are met with dishonesty, poor quality, and no follow-through we can no longer do this. Please do not purchase at this business as you will never receive service or follow up. They just do not care.

Scott was a true pro and explained everything and did great work. We had a new furnace to replace…read moreour 36 year old furnace and a heat pump installed. After 3 quotes that were really over the top for our small house they came in with the best price that fits our budget. Highly recommend. Made sure we got the rebate and killed a monster spider

We had our furnace checked by a company that offered to do it free and they found a leaking heat…read moreexchanger which is dangerous. They offered a repair for $6000 and did not tell us the part was under a factory warranty. We were suspicious so we hired Paragon to give us a second opinion and they found there was no such leak. Paragon came on short notice and charged us only $226 which included servicing our furnace. They were friendly and informative. In short Paragon rocks!

I like the response, client education, and service provided in cleaning our vents. We had a…read morepotential air quality issue, and now that our vents are pristine and free of dust accumulation we can eliminate that as a possible vector for air issues. It's not cheap if you have a lot of venting as they charge per vent, but I wouldn't have been able to easily rent equipment and replicate their efforts.

I wanted to take a moment to leave a review because this is truly one of the best companies I have…read morehad the pleasure of working with. From the very beginning, Air Health Services was prompt, professional, and a pleasure to work with. The technician who cleaned our ducts was courteous, friendly, and extremely professional. He explained the process clearly and completed the job thoroughly and efficiently. We also had some ducting that needed to be replaced. A second technician arrived promptly and installed the new runs under the house quickly and efficiently. Recently, an insulation company informed us that a rodent had chewed through ducting connected to our furnace, ducting I believed had already been replaced (it hadn't; rather, they simply reattached it). I immediately contacted Air Health Services, and once again, they exceeded my expectations. They were completely honest, took the time to talk with me about addressing possible rodent issues, and reassured me every step of the way. Even more impressive, they offered to return to reattach and patch the furnace connection at no cost. I made this call on a Friday, and they will be stopping by on Monday. The neighborly care, integrity, and genuine concern they show for their customers truly set them apart. I am incredibly grateful to companies like this that clearly care about their work and their community. I highly recommend Air Health Services for all your needs. Thank you for your outstanding service and commitment to excellence.

On time and worked all the way through the problem for a great price! Not afraid to bring in more…read morepeople to finish the same day!

Great work with the heat pump install, Brian and Randy (or Andy, sorry, a little hard of hearing) ,…read morevery professional and they were sure respectful of our home and grounds (a wonderful job)! And a shout out to Sarah our wonderful sales coordinator!

5 stars al the way Our refrigerator stopped working on a…read moreSunday morning and we needed immediate help. We were able to quickly reach one of their pleasant and helpful receptionists. Within two hours Mike Thom arrived. The cause o fthe outage was a bit complex due to the wiring in our house. Mike worked steadily and meticulously to find the root of the problem. He was very pleasant throughout the visit and the charge for the service was very reasonable We will certainly call them for any planned work.

I had them do a major rework of my whole house. Form new breaker box to new overhead fans and can…read morelighting. They had me set for discounts from PUD. I wont trust anyone else. Mike is top notch and always as entertaining as he is knowledgeable. I had to call them about a stove breaker issue, and they just came out same day, fixed it through warranty. Even got in a USB outlet too! If you have them do any work, you'll just forget those other guys at Brand X.

I had a great experience with this company. Unlike other HVAC companies I've dealt with in the…read morerecent past, their communication was on point from start to finish. They provided a quick estimate for the replacement parts and gave me a clear timeline of when they would be available. Once the parts arrived, they actually prioritized my installation to get the heater running again. Robert was especially great to work with. He is knowledgeable and took the time to explain the issue and the repair process properly. Even after the job was done, they provided excellent post-installation support over the phone to answer a few follow-up questions I had. I will definitely work with them again!

Outstanding HVAC Experience With Product Air…read more My wife and I had to replace our entire HVAC system after a house fire. It was a complicated process due to new energy code requirements and the challenges of a full rebuild. As a homeowner, I felt overwhelmed and knew I had a steep learning curve if I wanted to make good decisions about both the system and the contractor. Thankfully, my realtor referred me to Product Air! Initial Consultation Because this was a rebuild, coordination among different trades was critical. From the very first meeting, I felt confident in Product Air. Randy and Eli took the time to explain every option and system choice in detail, helping me understand what would best suit our home. They also helped me visualize how the system would perform and be configured, showing real patience and clarity. Their bid stood out among the five I received for its fair pricing, value, attention to detail, and professionalism. Installation and Workmanship Product Air worked seamlessly alongside my other contractors, keeping things on track and reducing my stress. The installation team--Mikha and Oleh--did an outstanding job with the rough-in. They were personable, communicative, and respectful of my home and input. I especially appreciated that they built an exceptionally sturdy attic platform for the heat pump, which reassured me about the unit's security. Mikha even noticed a vent pipe another contractor had taped together--a potential fire hazard--and fixed it at no charge. That kind of care and safety really shows Product Air's culture: doing the right thing even when nobody's watching. Project Coordination and Customer Service Robert, who coordinated the project, was consistently responsive, answering every question and following through on every detail--including adjustments like the exterior drainage pipe. After the final inspection, only minor tweaks were needed, and the team addressed them promptly. During the trim-out, Denys and Oleh returned to complete the final setup and make sure everything looked great. They were professional, kind, and responsive to my questions. Denys recommended adding a circuit breaker to the exterior unit, which I agreed to, and Oleh double-checked that I was happy with how the vents were installed. Communication and Transparency Throughout the project, the office staff--Alisa and Taylar--were quick, polite, and organized with scheduling and billing. Every interaction with Product Air reflected professionalism and genuine pride in their work. The only small bump was not being informed in advance that installing the communication cable would require electrical work from my contractor. This added unexpected costs that weren't in the original bid. It would have helped to know that earlier, but once I brought it up, the team handled it transparently and kept communication clear for the rest of the project. Follow-Up and Final Thoughts After completion, Robert followed up with filter and maintenance guidance, which gave me confidence in caring for my new system. It runs beautifully, and I'm grateful to have heat again as winter approaches. Product Air's pricing was mid-range compared to other bids, but the value was unmatched--thanks to their honesty, workmanship, and trustworthy team. Aside from that one small communication gap, my experience with Product Air was excellent from start to finish. They exceeded my expectations in professionalism, quality, and follow-through. I highly recommend Product Air to anyone needing a new HVAC system--especially for complex projects. They stand by their promises, take pride in their work, and treat their customers with genuine care and respect. Don't hesitate to reach out to them!