1. A & J 's Landscapes

    1. A & J 's Landscapes

    0

    Surprise, AZ

    A & J 's Landscapes

    5.0 (3 reviews)
    Closed 4:00 am - 5:00 AM
    Updated 3 months ago

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    Greenscape design

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    Moon Valley Nurseries

    Moon Valley Nurseries

    (380 reviews)

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    Ceasar was extremely knowledgeable. He helped me understand the proper way to water my trees and…read moreexplained the need to have them trimmed properly. The workers did a good job and cleaned up very well.

    We were very excited to purchase our two Pygmy palms. Implantation was June 3. After a few days…read morewe noticed the trunk of one of the palms was leaning very far over, and there was fibrous root material exposed above the ground. On June 6, both I and my husband (who was out of town at the time) spoke with the salesman at Moon Valley Nursery. I indicated my concern and provided him with pictures and told him one of the trunks was very wobbly and leaning at such an angle that it was almost parallel to the ground. He told me that it looked normal and they could come out and put additional mulch on it. He said the wobbliness was normal as the roots hadn't taken hold. I told him the other palm was not wobbly like that and they were planted at the same time. The other palm was doing just fine. I reiterated that it just didn't look right to me. He conferred with his supervisor and told me that his supervisor also said it was fine and looked normal. I felt reluctance on their part to come out to inspect it. There are also many palms in my neighborhood, none of which looked like this. Including my other palm. Midway into the next week my husband was in the yard and a landscaper stopped his truck and approached my husband, commenting that there was something wrong with the palm. He said he was familiar with them, having planted many, and it didn't look well. We phoned Moon Valley again and waited for a return call at which time we relayed this conversation and said someone needed to come out and take a look at the palm. This was on a Friday--nine days post-implantation. Our salesman said that a supervisor would reach out to--most likely Monday and schedule a visit. Monday came with no call. When we followed up, the story changed and we were told someone would contact us to "get us on a schedule." We were having other work done and opted to replace it the third week of June. We were given the name and number of the district manager and left a message for a callback. On June 18 (next day), he phoned us back and we shared our experience with him. He was very apologetic for the service we received and gave us the store manager's name, said he was going to note our account and take care of us. At that point, I asked for clarification on what "take care of us" meant. He said he would be having the manager refund us for the palm. On June 19, we finally got an email that we were on the schedule for someone to inspect the palm on June 25. We did not respond as we were waiting for a call from the manager and planned to address that inspection with her at that time. I followed up with the nursery on the June 22. The manager was off that day however, the man I spoke with said he would see about getting our refund processed that day. I asked for a call back to confirm it was in process. As you can probably guess, there was no call back. On the morning of the June 24, I phoned the nursery again. I asked if the manager was in. The woman who came to the phone was not the manager, and said they would provide an in-house credit. I told her that is not what the district manager told me would be happening; that I was specifically told I would get a refund for that palm. She told me that is not their store policy at which point I told her that she needed to follow up with the district manager that I spoke with, and that it was supposed to have been noted on my account that it was a refund, not a credit. I asked her to look confirm and call me back. At that point, we also left a message for the district manager to look into it on his end. No response from either the nursery or the district manager. Today, the 25th, we have texted the district manager to follow up, and phoned the nursery yet again. This time we have asked for the manager herself to phone us back. I have over 40 years in the financial and member services industry. I recognize great customer service when I receive it. There is definitely room for improvement from this company. The whole situation with the palm has caused no small amount of stress. I am hopeful that the refund will happen. I know that bad reviews travel further than good ones. If this is resolved to my satisfaction, I'm happy to edit this in the near future; for now I remain extremely disappointed and would not recommend this company.

    Colorworks Landscaping - Travertine, cacti, buckskin decorative rock

    Colorworks Landscaping

    (34 reviews)

    We hired Colorworks Landscaping to do our backyard and add a paver pathway to our front yard. They…read morebuilt a pergola and made a paver area for it. We also had them add some artificial turf and a long paver pathway. The work was amazing, better then expected! The prices were very affordable. They were able to schedule our job within a couple weeks of the quote. The men doing the work were very nice, professional and showed great respect for our property. I would highly recommend them,

    Colorworks Landscape Design, Inc. is one of the best out there, period!…read more My wife and I started 2025 wanting to do a complete backyard makeover. We began by ripping out existing plants, pavers, brown gravel, and artificial turf for both a putting green and a general use area. We started by building a pool (a cheap plug for Dolphin Pools who did an amazing job). After the pool was completed, the second half of the project was ready to begin. This is where Colorworks stepped up to the plate. I could not begin this without mentioning one of the owners, "Jon Hammel". Colorworks Landscape Design, Inc. received rave reviews on Google and Yelp, so we reached out and were promptly scheduled for a complimentary estimate. Upon Jon's arrival, I could sense his excitement and creativity as he envisioned transforming our dream backyard into the upgraded space we desired. Although we had a plan in place, Jon skillfully incorporated his unique ideas, resulting in a comprehensive rendering of the project. We were immediately convinced that Colorworks was the ideal choice for our project. What truly set Jon apart was his unwavering honesty and thoughtful approach to refining our existing plan, ensuring that it reached its full potential. I want to clearly state that there are many stages to such a massive project. There are always going to be delays, and we had a few. Additional parts needed to be ordered, and of course, the weather did not always agree (lots of rain). Since our backyard is not the largest, every inch of the project required attention, and Jon fully comprehended that. The project included 3 large retaining walls, 164 Sq ft. of pearlescent travertine, 18 Indian laurel ficus trees with 6 tons of topsoil, 450 sq ft. of Daytona 80 0z turf, 4 stoned columns on a pergola, a wood accent backdrop for pots, and white rocks. This also included taping into existing irrigation drip, electrical lines, and reusing leftover pavers in other areas. Jon (along with our ideas) was the brains of the project, but Cesar Aldama is the contractor who brought it all together. Cesar, along with Ginato, is an excellent team. They showed up on time and worked tirelessly each day, and consistently cleaned up before they left. They always treated our home with respect, and we couldn't help but notice. Cesar is an expert in construction projects and possesses extensive knowledge in the field. My wife, being meticulous and OCD, wanted perfection in the job. Cesar meticulously coordinated with us on every aspect of the project, providing valuable advice on what could and couldn't be done. He is truly an artist, and we couldn't thank him and Ginato enough. The straightforward truth is that Colorworks fulfilled their promise! I can't forget to mention other members of the team that did amazing work: Jeff (owner), Mark, Manny (Turf installer and his awesome crew). Colorworks Landscape Design, Inc. is an exceptional choice, and we wholeheartedly recommend it. It's one of the easiest 5-star reviews I've ever written. Gary and Terra!

    A & J 's Landscapes - landscapearchitects - Updated September 2026

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