A & K was a shining star. I'm a tenant, which means I have no leverage. Even so, A & K went above and beyond. Maria expedited my scheduling, and Kevin added my call onto the end of his day to facilitate us getting a fridge in time for Christmas. He was thorough, found a hidden icemaker line, and professionally evaluated it. He was gone in under 45 minutes, but I felt everything had been done exactly as it should have been. Wish I could give them ten stars. read more

We have been working with A & K Appliance Distributing since 2015. Up until 2023 we have had a positive relationship with this business. We have replace many appliances via A & K Appliance Distributing in our rental units. Unfortunately, we have seen a major decline in their customer service and quality of appliances. Most recently we purchased a Dishwasher that obviously was a lemon with 2 service tickets and each service ticket was 2-3 visits over a 2 year period. By no surprise this unit doesn't work and now (2.5 years after purchase) and A&K responses is it is out of warranty and to replace it. We are happy to replace it if they would work on the pricing with us, put they want to sell another dishwasher at full price. We are very disappointed in their customer service after working with them for over 9 years. read more

They have been our vendor for years. Felicia, Rae Anna, Bobby and Mandy are the best! Highly recommended appliance vendor!

Wow, I can't believe what I'm reading on this site. Andy and Matt have been nothing but cordial and accommodating. Been doing business with them for many years. I did business with them before they blew up. Their good people. We all just need a little patience I guess. Keep up all your good work A&K in these troubling times. Sam read more

My refrigerator was shot had it in apartment for over 10 years.told company not to come out until after 3 pm. Then to come home and see that they showed up at 10:30 A M. Next day they showed up and see that my fridge wasn't repairable.they told me that they would come back tonight with a replacement and he straight up lied to me.a no show .so now I have no refrigerator for the whole weekend ?This is not good service at all from this company. Plus to boot all of my food spoiled.. read more

I had an appointment set with them three different times now and every time I call them they tell me is an hour a half hour 17 minutes 15 minutes 20 minutes like all they do is play games i missed time at work one day left early another dont trust them wish i couls give negative stars read more

Terrible. Just terrible. I can't believe this company is allowed to have this policy but we were supposed to have a washer and dryer set delivered. We are told that they are unable to give a 2 hour time window until the day of. Then day of, I received no communication from them until at 10 am when I called them. Whichever lady I was transferred to asked for my address, cut me off as I was saying it, and said "you're scheduled for 4-6pm" then immediately hung up the phone. Rude. Then they have the gall to no call no show our delivery. No communication from the company of if they were going to come late, or to set up a new time. An entire day wasted waiting for them for no communication whatsoever. Could not recommend more avoiding this company. Hope I get my washer and dryer eventually..... read more

Total crap. Our realty people called A&K yesterday to replace our fridge, which is 10 years old and causing food to spoil within a single day. A&K said they could come out today to replace the fridge, just needed the dimensions. The realty left them a message since by the time I got home from work to measure the fridge, they were closed. The message including the dimensions. This morning the realty called back at 8 a.m. to follow up; had to leave a voicemail. This voicemail phone tag went on for over three (3) hours, during which the realty could NOT get anyone to respond. Finally we were told they'd be delivering the fridge within the hour. This was 12:15 p.m. My husband was home today for the delivery, but had some errands at noon since our son is graduating high school tomorrow morning, and we have graduation activities today at 5. Narrow window to get this done. He had to cut short the errands to get back because we were told the delivery would be within the hour, and that was 12:15. He sat waiting outside for the appliance people....and waited. And waited. Called the realty again as well as A&K; story was "the delivery truck is coming from Denver and is stuck in traffic." (Yeah, right. I can smell the fish from here.) Angela, the receptionist, and Jerry, the guy who picked up after Angela left me on hold for over five minutes (once she actually answered) were both rude and unhelpful. Jerry assured me the truck was on its way, but stuck in traffic. I told him I'd just checked the traffic maps -- all green. He ignored what I said and told me they'd be there in 15 minutes. When I told him the urgency and that A&K had not responded for over three hours to the realty's calls, he just said, "The sales guys must've been busy." Gee, thanks. It was 2:15 p.m. by the time the truck finally arrived. TWO HOURS after we were told they'd be there. Meanwhile, my husband and I both have had to waste the entire day, since 8 a.m., trying to round up this fridge, take the stuff out of our fridge, then put it back in because these losers couldn't arrive when they said they would. My husband asked the delivery guy why they were late -- answer was: "We had an emergency we had to return to the depot for." My husband said, "Oh really? We were told you were stuck in traffic." The guy went silent. This whole thing has been a nightmare from beginning to end. I just hope when I get home from work after the graduation activities tonight that the fridge is actually decent and working and our food is okay. I've already had to throw out about $50 of food, which necessitated having the fridge replaced in the middle of graduation week in the first place. Currently on stress overload, and A&K did not help. Really crappy service. Don't use this company, unless you want a major headache. read more

if they could get zero stars I would. do not waste your time with them. they gave me a time frame, came to my house, knocked once and left. I have two big dogs who alert us to everything. they didn't bark once. watched the ring camera. guy knocked once quietly and left. he has our phone number. we where in the living room and he didn't bother to let us know he was there. we now have to wait another week to have the dishwasher and microwave looked at, and who knows how many more weeks before they feel like fixing it. you're better off going to a trade school and learning to fix things yourself. it would be faster than waiting for a and k appliance. read more

I don't understand how this company is still in business. This is the worst communication, customer service I've ever dealt with. We have had 4 appointments with them and they've only shown up once and it was on their time. When they did show up they told us they can't fix our fridge. Out of the other times we have had appointments they were no call no shows. We had to call for them to tell us they weren't going to show up. So if your looking for a unreliable source I'd go to this place. read more

This company is a joke! Who would send out service tech without the basic essentials as it relates to parts for a dryer. My 8 month old under warranty dryers' belt broke and GE sent out this on-their-own-terms company to diagnose the problem, state that they'd get back to me when they have the part. 48 hours later, I called to find out they barley ordered the part yesterday and it will take 3 to 5 days to receive the part. I understand it's not ideal for a company to carry excessive overhead, but GIVE ME A BREAK...we're talking about a belt for a dryer! GE washes their hands, AK gives me the middle finger and I've got a $550 dryer sitting in my basement. Thanks guys...we'll done...A+ customer service. read more

We received a brand new Frigidaire dishwasher that didn't work. While the people we dealt with were friendly enough, they never scheduled a fix with priority, and Fridgidaire themselves sent a tech out faster than A and K. However, now we're stuck in chaotic limbo because Frigidaire won't send the part, A and K won't do anything unless we wait for THEIR tech to come out and take a look - all the while, we're just sitting here with an expensive product that was purchased and doesn't work. At this point, we'd rather have the appliance sent back, and get a different one from a different brand and a different store...but you guessed it, A and K need their tech to come out before they can approve a return... If you sell your client a lemon, accept it, and do everything in your power to fix it IMMEDIATELY... not weeks later. The sale isn't over until the client is happy. Just stay away from these guys... Terrible as they may be, Home Depot/Lowes/Anyone is better. read more

The absolute worst appliance repair company around! If you like being lied to, taken advantage of and ripped off, then hire them. All of their techs smell like ash trays and they will only give you the run-around when trying to repair your appliance. In the process your bill keeps getting higher and higher. They will not recommend a replacement model. No, instead they will charge you for all the attempts at fixing your appliance when indeed your appliance is beyond repair. Be aware and stay clear of AK Appliance out of Denver, CO, again, unless you like being ripped off !!! read more

I have had these guys supply my rental unit with a new and used appliance over the last few years and they have always given me a fair price and gone above and beyond in thinking of things I don't think to ask about measurements, installation, delivery, and they took away the old ones for free. Very kind and helpful every time I called. read more

I had 3 guys come out. One hurriedly decided that something simple was the answer without thoroughly checking things. Still had the problem, 2nd guy came out and ran a more thorough check and came up with the actual problem and we ordered parts. 3rd guy came out and replaced parts but not before having to call and ask a question. (Understandable and good if he wasn't sure, so he would get it right.) He also attached the hose from the garbage disposer higher to make sure the water would not drain back into my dishwasher. He attached it to the sink spray hose, so guess what - I can in no way use the spray nozzle. Real bright, I'd say!! Otherwise, they seem to be fair and reasonable, just don't always send out very bight techs. read more

Do not use this company, schedules appointments that they do not keep, then duck your calls when they don't show up. Find a better company.

This company is absolutely horrible. I purchased a new GE washing machine and it is under a one year warranty. I put in a warranty in under GE and this is the company they chose. Now I want to let you know that I purchased this new washing machine in August of 2018 and called for the first repair in October of 2018. The first time I heard from A & K appliance was at the beginning of November 2018. They said that they would have someone out to look at it in the next week. They ended up not coming out until the end of December. I had to keep calling to see when someone would be coming out. After the first time they came out they said they had to order a part for the motor. They said they would call me when it came in. They called me several weeks later and said the part was in and schedule a time to come out. When they came out to replace a part in the motor they said that they drum was also bad. They would call me when the part came in. This is where it started. That was in January of 2019. It is now April 2019 and literally every time they call to say the parts are in they schedule a technician to come out. The day they are supposed to be here they call the morning of and say that the technician went through the parts and that they are not the right parts or they are missing something. I am not joking when I say this has happened 6 times as of today. Every time they call they say it will be another 3-5 business days before they parts will be in. Honestly I lost it today when they called because this has happened so many times and she said the parts were not in again or right and they called me last week to say that they were in and that is why they scheduled for today. If GE uses your company to complete warranty items why not actually repair them from the first time. This company is truly the worst and they way they person spoke to me on the phone this morning was also unreal even after I said I understand it was not her fault, however this is the company that GE hires. It is just unreal that they time they may actually have my washing machine fixed the warranty will conveniently be up. Very sad that this is how they choose to do business! read more

A & K was hired by Frigidaire to repair my refrigerator. They came out and said that the compressor was bad. After one week (still no fridge) they came out and installed a new compressor. That did not work. After another week of waiting, they came and put in another compressor. That did not work!! And then they called Frigidaire and told them that it was unrepairable. Frigidaire did not believe them and said they were sending a different appliance company out. I SAID NO!!!!!!!!!!!!!! Enough is enough!!!!! read more

I bought a brand new house with a new dishwasher and somehow GE ruined the machine when they installed it. They sent A&K out to repair it and the nightmare has continued. The first tech worked really hard but couldn't get it working and had to order a part. The next tech never came because someone had put the wrong part on his truck on our scheduled day. The third tech was nice and fixed a few issues, but determined that the board was fried and he had to order a new one. The fourth tech was supposed to come out today, but now will not be because once again, the wrong part was put on the truck and now I have to wait until Tuesday. I've been in this brand new house for a month without a functioning dishwasher. What is going on here???? They get 2 stars because the techs were nice and really tried hard. read more

Don't forget to check out A&K Appliance's "Filtered Reviews," as they have several other 5 star reviews that are not featured on here. I do business regularly with A&K Appliance. As a property manager, it is pertinent that we work with vendors who can provide prompt responses to work order requests, coordinate scheduling with tenants, and provide thorough breakdowns on all invoices. We (and our property owners) are continually pleased with the service provided by A&K, and will continue to send them business. Thank you team! read more

This company has a policy of scheduling repairs on their own time, it is a huge waste of your time. They call you the morning of and dictate to you when they are coming to your house to complete a repair, even though you continue to tell them you can not be home until after 2pm. They refuse to schedule a time that works for their customers in advance. So, when they call you every morning with a time before you can be home, they just place you on the schedule for the next day, and this continues every day for weeks. You continue to ask for a time after 2pm or some kind of heads up to where you might fall on the next days schedule, but they are not willing to budge or help in any way. I guess they enjoy repeating every day's list of repairs like it is groundhog day or something. I can only imagine that they never can complete a repair or cross it off their list. When I asked if anyone ever complains about this way of doing business, they replied, this is always how we have done it and it always works great! Bogus, total crap, get with the times, people work, and people need at least a days notice to plan time off for A&K to dictate your appliance repairs!! I am very unhappy, still have a broken appliance, and have talked to them every morning for 3 weeks with the same time that I can be home. DONE!!!! read more

I had 2 issues with a new GE stove - the left side front burner wouldn't light all the time and the right side burst burner had a flame significantly smaller than the left side burst burner. A&K came out 3 times and was only able to fix the left side burner lighting, the right side burner is still not fixed. All 3 times the techs came out with the incorrect part for the right side burst burner - the last time the tech brought out parts for a propane gas stove, not the natural gas stove that I have. However, the tech indicated that he was a master parts person, would go back to the shop, research the correct part, order the correct part and return to install the correct part. What's comical about this is that the person who scheduled the 3rd visit told me that A&K contacted GE to get the correct part - oops that part wasn't for my stove! Then A&K sent me an invoice for $85, which indicated that there were no issues with the stove. Also, they noted on the invoice that the tech showed me the proper use of the stove, which the tech never did. The only reason that this was on the invoice is that GE doesn't pay for warranty work which it pertains to proper use of the stove. Nice try A&K! I have contacted GE to have another service company fix my stove! Beware - hire A&K at your own risk! read more

Horrible customer service from the owners around warranty and service calls.

If it was possible to give no stars I would. Turely a horrible company. Combined with GE they are a disaster and I would avoid if at all possible. I had a warranty issue with my GE oven and GE uses this company to service and no one else in the area. GE told me they would call in 24hrs to schedule a time... no one called. I called them, and in a very friendly way they scheduled me for the next day. I was happy until the next day when they neither called nor came. I called back and they told me the tech was sick and that they would make sure it happened that day. I waited and they didn't show or call. I called a 3rd time and they told me they were all in a meeting but that the manager would call within the hour. Needless to say they didn't. Finally I called, left a message (since no one answered at 4:30pm). Still no response. The next day I had to spend an hour on the phone with GE who uselessly told me that I had no other options and that they would come the next day. I informed them that I wasn't available after 11am so it would have to be in the morning. Finally, after 2 weeks with a broken oven they called me to tell me that they would come between 10-12pm or sometime next week. I said that was unacceptable as it was out of the time window and they told me they never had talked to me and that this was the first time they called. And then within a few seconds they contradicted themselves and claimed they had been trying to call but couldn't get through. Which is rubbish as I have a phone service that registers all calls - and they didn't call. They wasted 3 days of my time and rather than apologize they just kept lying. Avoid this unethical and unprofessional organization at all costs. read more

Horrible customer service. Won't give you a repair window (of 2 hours) until day of appointment. Plan to take the entire day off of work so tech can stop by for mere 10 minutes. He called at 8:15 to tell us he would be there between 10am-12pm. Showed up, listened to explanation of problem sound (just bought this fridge by the way, brand new) but fridge was not making sound at that exact moment. He rudely explained all refrigerators make noise and people think because they are new they should be silent. He left without even pulling the fridge out or inspecting it. We called to complain and the manager was just as rude. She couldn't care less that he did nothing more than open the doors and lay eyes on the front of the fridge. She even asked "well is it still making the noise?" As if having him lay eyes on it magically fixed it. Terrible customer service and no resolution! read more

I have used A&K for appliance repair and replacement for all of my rental units for many many years. They do a great job. The tech who came to my personal residence to fix my fridge and dryer was very friendly and professional. I highly recommend them. read more

A&K Appliance (also MCA Laundry) has some of the worst customer service I have ever experienced. I have called them twice to order a laundry card as well as to inform them that their website was not working. I spoke with two different women, the first did not give her name, and the second was Amanda. Both of them would interrupt me while I was speaking to tell me that I was wrong. I do not think I ever got a full sentence out without being interrupted. At the end of my last conversation I was told that I would get a call back to make sure I received the email I was being sent, and never received a call. Both women I talked to were extremely rude on the phone and treated me as if I was an idiot. If I had any control over the laundry system in my building we would never be using this company. read more

These guys are awesome and so helpful!! Anytime I call them, they provide great customer service from the time they schedule the call to the time they complete the job. Excellent business!!!! They do it right the first time. read more

I hired this company to fix a freezer leaking. They came and diagnosed the problem correctly, were fair and upfront on the price and very reasonable. This first tech was great, the second tech that had to come out was good and very fast. However, he did an incomplete job of what the first tech had described needed to be done (honest mistake), maybe not quite as experienced as the first guy. The reason I am giving 5 stars is this is an honest company, that dealt with the problem very fairly. I called and explained what happened and that the freezer was still leaking, they listened but were unable to send a tech that day. My husband was already in the middle of taking it apart so it was necessary to have a tech come right away. I asked for a refund and they gave a full refund 100% because the job wasn't finished. I would have accepted partial refund to be fair but they took it step further and offered a full refund. This is more than honest and fair and we would use them again in the future for that very reason. read more