I called this company and they quickly came out. Said they needed to order the part and it would take 2 weeks to get the part. Two weeks later still no part and they did not contact me. Then we had several appointments that they did not show up for. Finally, when they got the part it was broken and we had to go through the process all over again. They finally got the part and installed it 6 weeks later. It did not fix the issue. Same thing started again, they would be back on X date, no word and no show when that date arrived. Finally I got a text that the part was delayed and they were just cancelling the order. Now I had to go with another company (who by the way figured out the issue and got it fixed within 2 weeks ). Very bad customer service and the end result I had to go somewhere else. read more

Disappointed--Same Issue, Just Six Months Later I paid nearly $600 in October 2024 for a refrigerator repair (Job #1052587812) that included replacing the inverter and condenser fan. Now, just six months later, I'm experiencing the exact same problem--a loud noise and cooling failure. When I contacted the company, I was told there's no warranty, and the implication is I should pay the same amount again to fix what seems to be a recurring issue. That doesn't feel right. I would have expected more accountability for a high-cost repair that failed so quickly. I hope the company reconsiders how it handles repeat failures within such a short time frame. Customers deserve better. read more

Andre came same day to repair a noisy dryer. He was prompt, polite, and professional. Price was reasonable, and dryer back in service in under 2 hours. Thank you! read more

Our LG 24" washer broke and we called Appliance Pro's - crossing our fingers - For $79 they took the whole thing apart and said ... "you don't need to spend anymore money on this" - They described a weird noise we'd heard before - We really appreciated the assessment without trying to sell us on a needless repair. We will recommended them to all our neighbors and friends - their response was Next Day, can't ask for more than that! Good job! Nice to find these days!! Cyndy & Bert Williams Denver 80210 read more

I scheduled an appointment with Denver Appliance Pros. They never came out so I called a couple of days later to see if they could reschedule. The person who answered the phone proceeded to tell me that they called and left a message - which they did not because there was no missed call or a VM from them - and offered to come out at a different time later in the week. When I told them that the time they suggested wouldn't work for me, they gave me an option for a time slot five days later. I understand that unforeseen events could come up that may make it difficult them to keep an appointment. That's life. I get it. However, if they didn't come without calling, they should have at least tried to shuffle their schedule to accommodate the customer - not ask the customer to wait several more days while insisting that they called and left a message when they didn't. (Why make such a statement when there are VM and caller IDs?) I am disappointed and will hire another appliance repair company. This could have been easily a 5-star review had they even tried to make an effort to correct their mistake. Mistakes happen, but what sets a business apart is how they correct their mistakes to satisfy the customer. read more

Fantastic! Very quick response! Professional and kind. Hard worker for sure! Victor was great. Man that guy works hard and he is so nice. He was here for like 5 hours fixing my refrigerator and even with an unexpected hiccup he just fixed it, was here until almost 9p. And charged me the agreed to price. The other companies I had called wouldn't even have been here until tomorrow to diagnose the problem. He came out, figured out I needed a new compressor which who knew what a crazy intensive job that is. He was back the very next day and even called again the morning after to make sure it's working and everything is fine! 5 star for sure. I'll also say, this is one of the few service companies I've hired that never asked me to a review. None of the ohhh of you put my name in the review i get a bonus. A company that doesn't ask, deserves it even more and I then believe is more genuine. As a single woman i felt very safe and comfortable even with a man in my home until that late. He worked hard, fixed my problem and cleaned everything up when he was done! Thank you! I'll for sure call them again if ever I have a problem. I freaked out a little after reading all the bad reviews, I'm glad I didn't change anything. I have no idea why others had such negative experiences?? Maybe new employees but I found everyone helpful and responsive and fast. read more

Fixed refrigerator 3x but problem keeps reappearing. They do not know what they are doing. Over $900 in repairs and still have the same problem we started with. read more

The individual they sent out lacked basic knowledge of appliances and could not fix the issue. They also left my kitchen a mess that I had to clean up. read more

The technician came out and wouldn't tell us what he found with both our microwave and stove, even though I told him what was wrong when I setup the appointment. After four days they finally called with their diagnosis, saying they weren't sure about the microwave so would need to order two parts but we'd be responsible for paying for both of them. For repairing the microwave, they said it would cost upwards of $400. For the stove - a simple oven light replacement - they said would cost more than $250. I asked them to send a detailed analysis of what they found so I could shop services and they said they would not do that. Do not use them. read more

Very happy with the very quick service for repair to my washing machine! They were able to come out the day I called! When you have loads of laundry to do? You need help asap! My latch to the front load washer had worn out, they had the part and installed in less then an hour and the cost was very reasonable, parts and labor, very honest and efficient Appliance Pros What happened? Having trusted Alex with the first repair review I gave favorable? Now new problem? No part available and lead us on for over three weeks? They never where ever goin get this part why not just tell the truth!? They did get that 59$ come out and tell you what you need and they will never fix for you! We got another repair service with part in stock and 200 bucks less with installed under an hr same day Watch out people! read more

Beware! Company address is a UPS box. We paid $400, did not receive the repair and have been unable to get a refund. Excuses include, 'check is in the mail' and 'covid'. read more

My decades-old fridge is being replaced, new one backordered for two months, and I've been limping along with a newly purchased mini-fridge and the freezer of the old fridge...which worked fine, but suddenly started warming up day by day. No point trying to repair an ailing 30-y/o fridge. An upright freezer has been sitting empty and unplugged in my garage for *years.* I called Denver Appliance Pros to come by to inspect it...I had visions of it not working at best and being a fire hazard, worst-case. The person on the phone was great, and on a Saturday afternoon scheduled me for Sunday With a 12-3pm window. I understand why it wasn't same-day. I called FOUR other appliance repair companies who don't work on weekends. (Wow, in a bad way.) I was e-mailed an appointment confirmation on Saturday and received a phone reminder on Sunday morning. Victor, the tech, called 1/2-hour before the appointment to say he was on the way. He arrived in a van with the company name on it, was dressed nicely in a clean uniform, had a mask on without me asking, and was both professional and friendly as he checked out the freezer and tweaked it a bit. I was impressed with the whole experience. Victor pronounced it good to go, and I'm a happy customer. A mere $59 (agreed upon on the initial phone call) well spent! read more

I'm very surprised by the high ratings! I guess they're fine if things go well, but don't expect service if there are problems. The tech came and fixed my fridge, but didn't use anything to protect my floors and scratched the wood when he pulled out the fridge. I've called and left repeated messages for Sasha, but no response. I also continue to hear a new noise since they "fixed" it. read more

Did a great job in repairing the washing machine. Quick and efficient so there was no need for s new one. read more

Very satisfied with my experience with Denver Appliance. I called and got Sasha. He diagnosed the problem and found that I needed a new door hinges for my Viking oven. Few days later he came back with the parts and got it fixed in less than an hour. He also explained how to do maintenance on my refrigerator and dishwasher. I respect a workman who knows his stuff and likes what he does. I highly recommend Denver Appliance. read more

These people are Russian thieves. They took our money for a part and never sourced the part or fixed our range. They now refuse to return our phone calls. Total fraud read more

Sasha and his team do a great job. Very pleased to find them available over Labor Day weekend. Completed washer repair on Labor Day Monday in Denver Clarkson/Speer area - no double time charges - fair rate. Arrived within agreed appointment window - completed repair/job within the time window. Sears charged 30% more for diagnostic charge - Denver Appliance Pros deducts diagnostic fee from repair charge. They are fair and reasonable. Mike read more

Repaired our washer and working good now. Tech did a good job. parts a little more than I found online though. If you buy a new washer, I don't recommend a Samsung. read more

August 9, 2016. BEWARE, they are a scam. 191 University Blvd ste 714 is a UPS store! I paid them $348 to furnish and install a GE cook top igniter (they said I had to write them a check to secure a parts back order, which they immediately cashed). Six weeks later, I don't have the part, nor is it installed. They will not answer or return my calls. Not to mention the fact that when I called GE, the part is available and only costs $110. Do not PAY them a dime for a back ordered part or promise of future installation when it comes in AND verify (online) the price of the part BEFORE you pay them for it. I want my $348 back. NOW. UPDATE. October 6, 2016. 8 1/2 weeks after I paid them, Sasha brought me a check for the $348 he owed me. Case closed. read more

I am surprised by their ratings -- horrible communication (we had to constantly call every day to follow up on the status of our item), overbilled (they confirmed the amount and then charged us $20 more), and every single time you call their office there is never an update to either the service request or the overcharge. I wish that someone would call me back and explain what is going on here. I still have not heard back, even after adding the bad review. read more

They are not the least expensive option, but they do great work, they are efficient, they answer the phone right away, and they arrive when they say they are going to. In my case for my dishwasher repair today, I had to change my furnace filter and was not confident doing so. I asked the tech to do it for me, no problem. Very happy with my service. Thank you! read more

my whirpool washer and dryer broke , so i called this company and requested a service. their technician guy arrived in about one hour. he fixed everything really quickly! Now everything works! Thank you So much ones again!!! :) read more

Two guys came out within the appointment window. In just a few minutes figured out the problem and fixed it right away. Very professional!

I have a high-end KitchenAid electric range and the warming drawer was broken. Sarah scheduled an appointment for me the next day. She was very nice and understood my situation. Sasha was the service tech and he's very knowledgeable and was able to fix it quickly. No waiting for parts, he had them with him. I asked if he could take a look at my dishwasher too and diagnosed the problem. He had the part with him and fixed it too! I'm very satisfied with their prompt, courteous and professional service. I highly recommend Denver Appliance Pros to service your high end appliances. read more

Sasha did a great job fixing our refrigerator and stove. He also gain us good tips to prevent the problem in the future.

Sasha gave amazing customer service from handling the phone call, setting the appointment and most importantly fixing the issue with my refrigerator. Highly recommended. read more

Horrible. Technician had no idea what was wrong without our refrigerator water dispenser and stated that he "couldn't get to the water line." $70.00 "service fee" for him to do absolutely nothing. Waste of time and money. read more

The serviceman, Sasha, arrived on time after calling 30 minutes before his arrival. He was polite and diagnosed the problem quickly. He explained everything very well. And, if the problem continues, there is no additional charge for a second visit if you call within 30 days! I highly recommend these guys!! read more

My Sub-zero freezer and ice maker broke. I called Denver Appliance and they came right away. They were very pleasant while here. He also asked me if I had had my refrigerator serviced since I had purchased it, to which I replied no. He explained that that could have been the reason my freezer/ice maker had broken. I asked if he could do it while here. He replied yes and service it after repairing my freezer and ice maker. Also, my garbage disposal had broken and I had purchased a new one. According to others, I was told that it would be easy to replace myself (I'm an older female). I looked at the directions on the box and on YouTube. Hah! There was no way that I could do all of it myself. He saw the box and asked if I would like him to replace it for me. Yay! So he did! I simply called about my freezer and ice maker and I also got my refrigerator given a maintenance service and my old disposer taken out and replaced with the new one. Fantastic! I felt like my kitchen burdens were taken care of quickly with efficiency and care. The only drawback I felt was the price. I felt it was a little high, but I hadn't researched other companies. Their pricing might have been right on. read more

Horrible. They were supposed to be here an hour ago to look at my subzero refrigerator. A girl from the company just called to say their not coming and when I asked if we could reschedule, she hung up on me. She was very rude. I don't know what I did to be treated this way. I've never written a bad review, ever. But they were just absolutely over the top mean. read more

Response was quick and within the time frame given. Sasha the tech fixed the problem quickly and a 90 day warranty was included.

I called late on a Saturday night when our oven went out. The dispatcher told me there would be someone there between 10-12 on Sunday morning. 10 o'clock sharp Sasha was here! He was courteous, professional and efficient!! Thanks Sasha! read more

I have a sub zero refrigerator that wasn't making ice. I called Denver Appliance Pros. Sasha came out and repaired the problem promptly and courteously. I will definitely call again with any of my appliance needs! read more

I have no idea why, but sasha refused to ever call us back or show up and finish our job. We never received one phone call back after the initial consult even though I called 4 times. to this day I have no clue where our part is or where he is. His phone person, Sarah, literally has zero information and is rude about it. Probably a tough spot to be in working for a guy who doesn't call his customers back though. I'm filing a BBB complaint and may take legal action to get my money back. read more

I feel like I got the bait and switch. When asked about pricing, I was told that the fee to come out was $59. Then when they looked at and fixed the appliance (10 minutes later), the labor cost was $180, which apparently "included" the $59. Be very specific when asking questions. Each appliance would cost $180 to fix, if you had a couple of items to be attended, even if each one only took 10 minutes. read more

I scheduled an appliance repair a week ahead of time. I told them I live a bit further than their usual service area, but was told they'd come. I was given a Saturday morning appointment. On the appointment day, Sasha called and moved the appointment time back a couple of hours, saying their technician was running late. Then 2 hours later, Sasha called again, saying now they won't come at all. Wasted 1/2 of my valuable Saturday. Just unprofessional. read more