I ordered some post oak chunks and paid by PayPal. Once I got shipping confirmation i realized…read morethe address was wrong and sent a message to Fruita wood and explained the error. I didn't blame Fruita wood as this was obviously a pay pal error. Since it hadn't shipped yet this could have been easily fixed. Instead the owner Bert told me to deal with PayPal. Which is what I did. Then he got upset because I went to pay pal. I didn't file a claim I just opened an inquiry to let pal pay know there was a problem. Bert obviously has social issues as I read other complaints where Bert's more interested in proving his point rather than just taking care of his customers. I certainly won't be ordering again and I'll let as many people as I can know what kind of business this is .

There are much more reputable places to buy wood chunks online than this business. I made the…read moremistake of attempting to make a purchase that still has not arrived to date. I keep getting new notices of delivery dates with what appears to be an exploded box of wood chunks lost in the FedEx system. I have sent emails to Bret, during business hours asking for a refund, the last on Friday, without a response. Next step, I know my credit card will respond on a chargeback request within seconds. I would avoid using this business due to the sheer lack of customer service from the staff. In attempting to communicate with Bert, the business owner, is like dealing with a 5 year old in the midst of an epic tantrum, wanting a blue tube of M&M's and won't stop screaming until he embarrasses his parents enough , they finally break down and gives their brat the M&M's. So sad and pathetic. After nearly a week late delivery attempt, I refused delivery and Bert, the business owner has become unhinged and is now making threats of credit card fraud. I forgot to add, the charge back dispute was successful and my credit card has already posted a full refund. It's hard to believe Bert does not have better and more productive things to attend to, than argue over $39.00.

This is one of my favorite Ace locations in the Denver area. The store is huge, spotless, nicely…read moreorganized, well-stocked, and full of friendly, helpful staff. There's also a large garden center plus a generous parking lot. I can almost always find things here that are not available at my local Ace spots. It's a bit of a drive from my house, but this store is always a pleasure to visit.

Bought a soda stream cannister which only lasted for 6 fills (should last for 60). Clearly was not…read morefull. I brought it back with receipt and was told they could sell me another but would not let me return it or get a replacement. They told me I would have to contact Soda Stream and it was not their problem. Really poor customer service.

Went to Lehrers a couple of weeks ago and worked with Matt. He is incredibly knowledgeable and…read morepatient. He took the time to talk about many options. Very helpful!! Thank you!

Really great experience with Lehrer as always. Great service, absolutely focused on what my…read morerequirements were and ensuring that I got what I wanted and needed. Installation team was top notch. Great communication from start to finish. And an added bonus that it's a family-owned company. I'd absolutely use them again.

I highly recommend working with Braeden Walsh. He was exceptionally professional, kind, and…read moreincredibly knowledgeable--guiding me through the process of selecting the perfect grill, a Hestan, along with all the right accessories. Braeden made everything easy and enjoyable, and the pricing was unbeatable--better than any quote I received from BBQ Guys. A fantastic experience from start to finish.

Runs BBQ grill reviews on UTube and I liked the ones he reviewed so we drive to his store one…read moremorning (45 min each way), showed up and he didn't have many grills and NONE of the "Premium" grills I was interested in (the ones he reviewed). Looks like he makes his money selling fireplaces and now golf equipment. Skip the drive for BBQ's here

Completely unreliable. Majestic Hearth said they would pull permits for the fireplace they…read moreinstalled for me but never did so. Ive called them many times asking them to fix things with the city but they dont respond. Now Im going to have to cut into my brand new drywall to show the city the fireplace. And who knows what sketchy way they installed it, Ill probably have to pull it out. Also they never gave me a remote which was supposed to be included and said they want $250 for the remote. Never again

From the owner: Majestic Hearth Distributors is a wholesaler of quality hearth and bbq products. We specialize in…read moresales with retailers and contractors.

Absolutely Horrible Experience with Marty at IHT…read more We recently purchased a Hot Springs hot tub from IHT and, while we absolutely love the tub itself, our experience with Marty was nothing short of a nightmare from start to finish. A close friend of mine sells Hot Springs tubs and had helped us narrow down the exact model we wanted, so we walked in as an extremely easy sale. Unfortunately, Marty seemed to take that as a license to stop trying. He made it very clear from the beginning that customer service was not a priority. After negotiating and agreeing on a price, Marty insisted that we drive through a snowstorm with summer tires to deliver a physical check that day, claiming it was the only way to lock in the price. We later learned that was completely false when the store called to take final payment--over the phone, via credit card, with no issues or added fees. Post-purchase, Marty continued to drop the ball. He was consistently rude, condescending, and disorganized. He referred to me by the wrong name multiple times, even after I corrected him. He also scheduled our orientation, then canceled it the night before at 9 PM via text--saying his grandchild was sick and he needed the day off. I responded understandingly, expressing concern, but also letting him know how unprofessional that was. He never responded. The next morning, I called the store to follow up--only to have Marty answer the phone. When I asked why he was at work after canceling our appointment to supposedly care for his grandchild, he became defensive and rude instead of owning up to the situation or apologizing. When I expressed how upset I was about the entire experience and the promises he hadn't followed through on, he cut me off and started aggressively questioning what he hadn't delivered on. For an $18,000 purchase, I expected far better treatment--especially from a sales rep earning commission. Marty was dismissive, unprofessional, and made an exciting purchase stressful and frustrating. If you go to IHT and Marty is the rep who greets you, RUN the other direction!! I truly don't know how he's still employed there. Again--the tub itself is fantastic. But the experience getting there, thanks to Marty, was absolutely awful.

Marty Norman is an incredible sales agent for helping locate the perfect hot tub for your needs. He…read moretreated my husband and I as if we were his best friends. Marty came to our house multiple times for tub measurements and he always quickly responded to our phone calls and pleas for help. We wanted a hot tub that could go in our basement- not an easy task. In fact, previous dealers had told us it was not possible. With perserverance and Marty's expertise, the perfect hot tub, the Caldera Kauai, was found. Marty helped develop the plan to get it into our basement. We have been using our hot tub every morning for the last six months and could not be happier with it. Marty is trust worthy, knowledgeable and provides excellent service. I highly recommend him for your hot tub needs.

I bought my hot tub here in 2021. The lights stopped working properly in Jan of this year. I had…read moreto pay $229 for a guy to come out to fix them (which took all of ten min). Expensive, but I wanted them fixed so whatever. Two months later they stopped working again and when I called, I was told they don't guarantee any of their work and I would need to pay an additional $150 for them to come back out. Mind you, when they come back it can break again and I would just have to keep paying them to return. Absurd. The person I spoke to told me most people don't fix their lights at all bc it's so expensive. What kind of absolute fuckery is this? Do not buy from them.

After a less-than-stellar experience during our first fireplace conversion with another large…read morefireplace warehouse, we decided to give IHT a try for our second fireplace. (FYI - We have a 1926 bungalow with 2 old coal burning fireplaces, which we're converting to functional gas fireplaces.) We just ordered our fireplace and, so far, the experience with IHT has been very positive. Both Traci and Johnny are super friendly and know their stuff. Johnny, in particular, has been very patient as we decided between two fireplaces, each with their own pros and cons. Prices are competitive and we've already been treated far better at IHT and wish we'd chosen them for our first insert! I'll be sure to update my review as we move through the process over the next month or so. B O T T O M L I N E : So far, so good!