We are a property management company with over 300 rentals from Ft. Collins to CO Springs, and I…read morewant everyone to know this company is solid and I highly recommend them. Their pricing is fair, their communication is excellent, and they are our go-to appliance repair company from here on out. They didn't ask for that, and they probably don't even know that, but they just simply have earned it by taking care of us and being consistent. We are only as good as the vendors we use and I'm so happy we started using them. Do not hesitate to call them!

I would not recommend this company to anyone. Will came out to service my dishwasher on 2/17 and…read moreperformed "labor" to my dishwasher without even letting me know what was wrong with it.. I was sitting in the same room so there was no excuse for doing this. The "labor" he performed was documented as "adding extra barrier to splash guard". He added tape and charged me $30 for performing this labor. Never showed me anything that was wrong, told me the tape was warrantied for 90 days again, after the "labor" had already been performed and I was required to pay the additional $30. First time running the machine again, the error is back, nothing was repaired and yet I was charged for this "solution". Very disappointed and the labor fee was not reversed or credited although this action was frowned upon by the manager. I was told it would be "coached". Unprofessional entirely.

My Mother-in-Law's AC went out recently... she contacted her "regular" service provided that she…read morehad used the past couple of years.  When the Tech showed up they informed her that she needed to replace the entire unit due to corrosion.  Now this is the Company that had serviced and conducted "Maintenance" on the unit the past two years and installed a Furnace in September of 2015, still trying to figure out where the disconnect went on there term of Maintenance? Well this company advised her that a new unit would be $5000+ just for parts.  This is where I (Son in-law) stepped in.  I told my mother in law that she had a home warranty service and that I was going to contact them vs her us her "regular" provider which evidently didn't notice corrosion a couple months ago when he serviced the AC / Furnace?   The Warranty Company provided us the number for King Star and we contacted them immediately.  The Tech answered the phone and said that he was in the area and would stop buy with in a couple of hours... now keep in mind this is on a Saturday.  The service tech arrived within two hours, diagnose the condition, contacted the Warranty Company with his diagnoses which was to replace the unit due to corrosion caused from sentiment buildup... (yea.. last provider "Serviced & Maintained" the unit the past couple of years).  Warranty Company advised the Tech that the warranty would not cover replacement because of the condition caused from "Lack of Maintenance."  That's an entire different story that i wish not to get into. King Star Heating & AC quoted my Mother-In-Law $3800 for not only the parts but Labor and a year of Maintenance on the AC & Furnace. (Reg $169/yr)  WOW... that sounds like a GREAT Price... and after Research.. it is a GREAT PRICE!!!  Where do I sign!!! The King Star Tech said he would be back Tuesday to install everything. The Tech show on time and had ALL the components to install without having to leave or comeback another day to finish. He worked VERY hard and had it operational with in 5 hours. I personally talked to the Tech on the phone who sound VERY compassionate, professional and understanding, as my Mother-In-Law is a elderly lady and can be pretty gullible.    After the work was done my mother provided me this feedback to post on Angie's List and Yelp. See Below:  He was excellent! He spent 3 years training people on how to do these installs. He's 53 years old and loves his work. He's very responsible about his work and happy to share what he is doing at the time. I'd highly recommend both him and his company. I found King Star Heating and Air Conditioning in Aurora, Colorado to be very fair and honest in their dealings with me on my new air conditioner.  Everything was explained in detail from the different types and styles of air conditioners down to the prices and benefits and warranties offered on all the units.  The technician stopped by the first evening on his way home and then kept in constant contact with me throughout the process.  He arrived on time, was careful about my home, dressed in a uniform for the company and was exceptionally pleasant, congenial and educational (for me) at all times.  I would highly recommend this company and my technician.

Drunk installers! Seriously I have pictures of beer bottles of the guys that drank on the job!!!…read more The owner knew that this review would be coming as he himself has apologized for how badly this system and had to come out to my house and reprimand his employees for drinking on the job and remove him from my home with a pregnant wife. If I could give warning in one line, do not use this company for any of your HVAC needs. We had a air conditioner and air handler installed into our house and I am now having to hire true professionals to get this handled properly. Also the owner has now stopped answering phone calls and this also goes for their new Business Aurora Mechanical and HVAC! Do not use either of these companies I will be complaining to the BBB about this owner and shotty work.

He fixed my front load washer because the rubber boot was leaking. Super fast repair! Fast response…read moreand friendly! Will use again

H PRIME just fixed my LG washer's broken pump. They offered next day service and Dima was prompt…read moreand reliable. The $500 price for two visits and the repair/parts seems a bit high but I didn't compare pricing with other companies and everything seems more expensive than it should be these days.

Five stars isn't enough!…read more Three days before the Fourth of July, our outdoor barbecue completely failed, and we had over 30 guests coming for our holiday celebration. I thought we were going to have to replace the entire grill. Promise Appliance truly lived up to its name. They rearranged their schedule, came to our rescue, and essentially rebuilt our barbecue for a fraction of what a replacement would have cost. A special thank you to James Ferguson, the technician. He was knowledgeable, professional, and determined to get everything working again. His expertise and commitment were outstanding. More importantly, the entire team at Promise Appliance demonstrated exceptional customer service. In a world where great service can be hard to find, they exceeded every expectation. If you need appliance repair from a company that genuinely keeps its promises, I highly recommend Promise Appliance. They saved our Fourth of July celebration, and I couldn't be more grateful.

I had a wonderful experience with Promise. My washer was fixed pretty quickly and the technician…read morewho did the work really knew his stuff. I'll definitely be trusting them again with any future issues.

Helped repair my freezer and cleaned out my dryer vent! A+ and easy to work with! Price was…read morereasonable and was very communicative

WORST business ever!! This company is out to rip businesses and charges outrages amount for travel…read moreand diagnoses!!! I had other companies come and they were actually able to diagnose the problem for 1/4 of the time and cost of repair was 1/4 the price!!! The worst customer service EVER!!!!!! Would give them a negative star is possible. I will be reporting them to the BBB!

These guys are literally 6 minutes from us, yet charged us 45 minutes travel time (at their full…read morelabor rate) TWO TIMES - once to diagnose the issue and a second time to install the part. On top of that they charged me nearly twice what the part cost from an online retail seller. I don't mind paying reasonable trip charges or parts markups but Hawkins is clearly only interested in taking maximum advantage of their customers. Definitely not the way to win loyal customers. Unless you like paying out the nose and being ripped off, I'd take your business elsewhere.

I was happy to get someone to come up within a day. It was easy to make an appointment online and…read morehe was right on time. The problem with my fridge magically went away right before the technician arrived but he checked everything and thinks it may be an issue that may occur again. So will wait and see.

My dryer was making a horrible sound so I called their phone number this morning. They had Alex S…read moreout in 3 hours and it took him about 40 minutes to fix my dryer. It cost me $285 which is expensive in my opinion but I can't complain because I did not want to deal with the noise. Overall I would use them again as they were professional.

We always use Genesis for all of our electric needs. Adam has been coming to our house for years…read morefor anything we need. Our house was built in the 90's so it's not up to date on anything we need for current lifestyles. We had a bunch of stuff done to update it this week, along with some cosmetic fun things as well, so he brought Sean along to help him this time. They did an amazing job. So helpful, friendly and extremely thorough with giving me options and explanations of everything they're doing and why. Booking with Jill is also so easy!! She responds quickly and makes sure to accommodate your busy schedule! Would definitely recommend them!

"Unethical" I…read morerecently moved from the east coast to Colorado into the home of my fiance. Being unfamiliar with the home we came to learn there were 2 fuse boxes. The outlets in the play room weren't working and we needed assistance to fix them. In comes Genesis with a very nice salesman/electrician who out of the box is selling packages. Beware on this scam approach as an assessment has not even occurred yet and here we start by signing an agreement for $700. The long and short is, we discovered the second fuse panel and all the technician did was flip the switch and the outlets worked. Typically a company charges a fee to arrive and assess and NOT coerce $700 packages before knowing what we're dealing with. Lesson learned, but we'll think otherwise if electrical work is needed when a company after flipping a switch to freshen a fuse still charges you $700. a completely unethical and motive of GREED. Beware Parker Colorado friends and neighbors. BEWARE.