I purchased a stove Labor Day. That was a month and a half ago a they still can't find one to get it to me. They have every excuse in the book. They go far have come up with about 4 different excuses why they can't find one. Well, they had one right there in the store. How hard is this? I am about ready to go to my credit card company and call it fraud because we were told we could have the stove 6 weeks ago. The people in the store keep passing the blame to other people, but nobody is willing to resolve the issue. the value was OK but I could've done about the same at Home Depot and I now I wish I would've. I like the sales person, but obviously that didn't count for anything. It's all in the back. read more

They replaced my dishwasher and it has a bad leak, my basement ceiling is ruined. Probably have a mold problem now. DO NOT USE THESE GUYS, TERRIBLE WORKMANSHIP!!! read more

So there was a response from a guy at Appliance Factory said they couldn't find any record of my order, etc.. if any of you people need more information on the problem I have I will scan and send you the invoice to prove that I am not lying. I will also send you verification from my credit card that they credited my credit card.. thank you read more

Purchased a used refurbished GE dishwasher from them many years ago and had to deal with constant leaking out the bottom of the door with every wash, and only got about 5 yrs. use out of it. Terrible reviews. Frustrated, because I want to support locally. read more

I've purchased from this company before and had small issues: delivery times not being accurate, or forgetting water lines that I have purchased, but nothing major. Sometimes the delivery team is a 3rd party sub contractor - not the end of the world. This round was the final round. Ordered a fridge online to only find out 'it just sold but I have a better version just $300 more ready to go'. Okay fine, I wanted a decent product let's do it. Call and talk to Mike and get it ordered - never received an invoice/email so confirmed with him I was on the delay list for the next day. he confirmed. No call, no text and the crew shows up at 7:00a as I'm getting ready to take my son to school. We'll roll with it bc I haven't had a fridge in over a week. Crew comes up and before they even walk in the house they say it will not fit through the door. I've lived here 26 years and had many a fridge. We can get it in (same size as previous models). I say no problem, I take my front door off the hinge and tell them we just have to remove the doors on the fridge like we've done 3-4 times previously. Oh my goodness you would have thought I asked this dude for his first born. He goes on and on an on that there is a waterline (duh) but now computer chips and wires and you need a special tool to 'snake' the wires through. He states "the only way to get this in would be to take off the trim that seals your screen door and he's not doing that". After confirming MULTIPLE times that the doors of the fridge cannot come off - they give me a measurement and tell me I can only get a fridge that has a depth of 28". I look online and cannot find anything really practical for that dimension so I call Mike back and he confirms - finding a fridge less that 28" in depth will be hard. So going off the statement that if I take the trim off my door this will work, I tell Mike that I will take the trim off if they can reschedule for tomorrow. Fast forward 4 hours - one trip to Home Depot- a new oscillating tool and my door frame is off aka completely jacked up, looks like beavers on meth got to it - BUT NOW A FRIDGE WILL FIT. The next day (after no call to announce a window OR text to say they were on their way) another team shows up and guess what the first thing they tell me is - the fridge will not fit. OH I FORGOT TO MENTION - I emailed and texted Mike and the delivery team pictures, dimensions and a VIDEO of my door and they say taking the trim off will work (they just won't do it). As my soul starts to leave my body - I show the guy all the pictures of measuring the door frame yada yada. And after he takes me on the truck to continue to show me the fridge is too big - I show him my photo of my door frame being measured at 30" he has an epiphany and tells me "WE CAN TAKE THE DOORS OFF AND GET IT IN BUT IT WILL CAST YOU AN ADDITINAL $25). The real kicker - with the doors of the fridge off - it would have fit the first day with out jacking up my door frame. (it was 29.5" prior) Waste of time, waste of money, waste of a decent door frame. NEVER AGAIN! Shame on you boys!!! read more

My husband and I went to Appliance Factory on Colorado Boulevard to purchase a new washing machine that we researched online, and we had a great experience. Devin S. provided all the information we needed to make the purchase quick and easy. He arranged for delivery and installation just a few days later, and the delivery personnel were extremely quick and efficient. I was very impressed with how they completed the job and explained operation of the unit before leaving. We have used our new washing machine multiple times so far and love it. I recommend this business as honest and trustworthy. read more

We ordered a brand-new washer from Appliance Factory over a week ago because they had it in stock and could deliver soonest. Unfortunately, the unit delivered to us was broken. Since then, we've spent over a week trying to get a resolution and have experienced unprofessional, unhelpful, and at times rude customer service. Communication has been consistently poor: calls and messages go unanswered or are met with dismissive responses. With a toddler at home and no functioning washer, this has caused significant inconvenience and stress. We chose Appliance Factory for speed and reliability, but have received neither. We strongly urge Appliance Factory to make this right immediately by delivering a new, working washer or issuing a full refund without delay. Until then, we cannot recommend this company. If someone can please help resolve we would greatly appreciate it. read more

Do not use this place for your appliance needs. I tried to purchase a replacement washer and dryer from them and experienced the following: 1) a used, out of box delivery that looked like it was put through a wood chipper (delivery rejected) 2) a new, out of box delivery that looked like it had been hit with a sledgehammer (delivery rejected) 3) one delivery appointment missed 4) a new, 2 in 1 washer/dryer delivery that was delivered, but had damage to the water entry point threads (delivered, but needed to return AFTER IT FLOODED WATER INTO MY LAUNDRY ROOM) 5) after negotiating with a very kind, helpful sales associate named Spencer, the district manager (Jeff Bock) reneged on the deal I had made and basically told me to go f*#% myself. I've lived in Denver for 31 years and live down the street from this place. I will never use them again and suggest you don't either. read more

Appliance Factory - Banged up washer #1 with a door that won't close - Appliances Near Me - Denver, Colorado

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Purchased a dishwasher on sale on their website only to be informed 2 days later that they didn't have any locally and if I wanted the dishwasher I would need to pay over $200 more. They did have the same model in a warehouse out of state but they expected me to pay freight (also $200). I missed a sale for the same model and same price at Best Buy (I chose appliance factory outlet because they had lower installation costs). I was informed that their website was not connected to a live server. They wasted my time and caused me to miss out on a competitor's offer. These guys have no business running an on store when they can't handle the basics. read more

I am a landlord but am out of the country. My tenants refrigerator needed replacing. Rather than make a mistake by ordering online , I called appliance factory to speak with a manager to make sure I was ordering the right size. He made a few errors while ordering but went back and changed them. I was assured I would be receiving a new refrigerator for $1200+ My tenants were at home for the delivery. The refrigerator was not new it had dings on either side of the unit but I decided there was not any visible damage so they could go ahead and install it. The delivery guys left and my tenants called me back to say that it was not counter depth and if I was aware that it stuck out fairly far. I immediately called the store manager back to say he had sent me the wrong one. He said that he could get me the one I wanted for an additional $700 plus I would have to pay a restocking fee of 50% for the first refrigerator that he got wrong. I succumbed to keeping the non-counter depth one and walked away. I will never shop there again. It's just a crappy outlet store of damaged merchandise. read more

Buyer beware! I paid for a new washer and dryer on September 6th...was to get delivery on the 13th...nothing. Was to get delivery on the 20th...nothing. Was then told the set I was sold was no longer available. They then said I would get a GE Profile set for the same pricing since I had been through such hassle. Delivery scheduled for the 27th..and guess what...nothing. This time I lost my mind...was told they would make a special delivery for me on the 29th...today. Guys showed and I saw a chip in the paint on the dryer, took a picture. They installed the washer and dryer so when they were done I went to look and they were not even matching washer and dryer!!!! Now I really lost it. THIS IS A BAIT AND SWITCH, I WAS TOLD IF I WANTED A MATCHING DRYER I WOULD HAVE TO PAY AN ADDITIONAL $450!!! read more

Appliance Factory - Appliances Near Me - Denver, Colorado

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I paid a lot of money for a new washer. I waited the week for the delivery. And waited the day before until 7:30 for the call for the time frame. The drivers were rude called me a bitch and promised to return the next day with the new washer bc the one they had for me was dinged. They lied. The delivery manager said they can't deliver my washer for another week now. I paid $1000 for a top load basic washer and they can't even get it delivered and installed. I will never send my clients to appliance factory and if I was you I'd save yourself the headache and skip them too. read more

We had issues, but Cameron helped us out with a replacement. We'll be able to pick it up shortly.

Be aware of extra costs for a dishwasher installation. Already $139 for install cost then $45 additional for parts, then $35 MORE FOR A BRACKET! Also, $30 charge to take away old unit. Lots of extra costs for the cheapest dishwasher appliance. read more

I should have listened to the other reviews. I found a Speed Queen Washer here that looked like a good deal. I bought the extended warranty. This company will not fix the very obviously failed machinery. They tell me to call speed queen, and Speed Queen tells me to call them. Very bad experience from start to finish. The washing machine has never worked properly. It does not clean clothes or anything else. Buyer beware! read more

Appliance Factory - Appliances Near Me - Denver, Colorado

A nightmare- bought a dishwasher Feb 2 $759, and paid onal $199 for extended warranty. Three attempted delivery/installation--- each time a screw up, now 3 weeks later- no dishwasher. First attempt, was told to replace the water shut off valve, which we did the next day- which later another installer said "why didn't the last installer do it himself, he could have". A week later they show up to install- but didn't bring the dishwasher because of a clerical error on their part. Three weeks later, delivery shows up, and tells us the new dishwasher is damaged. Three weeks since payment, and still no dishwasher. read more

I had a great experience with Appliance Factory. I was referred by a family member and reached out to get some basic information. I spoke with Jhon Ward and let him know that I was looking for new kitchen appliances - oven/microwave combo, stovetop, and dishwasher. I explained what I currently had and mentioned one other brand I might be interested in. Jhon sent me options right away and made my decision making process extremely easy. I had a few follow up questions that were answered right away. Jhon was even able to locate a couple of open box items that saved me money. The installation was scheduled quickly and easily and Jhon made sure that the timing worked for me. Jhon also followed up after the install to make sure things went well and I was happy with everything. I was very confident and comfortable with the process and will definitely refer them to others and use them again. Thank you and thank you Jhon for my new applicances! I love them! read more

Purchased a LG refrigerator from the Colorado Blvd store on March 26, 2017 with a matching price guarantee. Also purchased their four-year Brand Source maintenance program. The matching price guarantee is a joke. Within the 30 day period, Home Depot put the identical LG refrigerator on sale for 40% off. I contacted our salesman at the store, John Gwidt who said he had seen the ad and would give be a credit of just less than $500. When nothing happened, I called again and he said he forgot but would handle it. Again, nothing so I called the president's complain line. I was told I was only eligible for a $300 credit and they would pay it to my credit card. When nothing happen again, they told me they no longer featured this credit card so they couldn't access it. Multiple calls over the year, the credit was soon reduced to less than $200 and again no credit was given. Now they say because I paid off the credit they will give me no credit. Brand Source Repairs is a equal joke. Our refrigerator broke exactly one year after purchase. Called them, they didn't have the part in stock so it took a week to get it. Then they said the earliest they could do the repair was ten days out. The day before the repair appointment, they called to say they ordered the wrong part. After another week the part came in and they again said it would be over a week before a repair person could come. Obviously, they sell these warranties but fail to keep the staff and in-stock parts to fulfill the promised service. read more

Only giving this company a 1 star because I can't do a zero! This store has terrible customer service! We ordered a new refrigerator in March, we understood it was on back order and delivery would take about a month. We received our new, very expensive refrigerator a little ahead of the scheduled date. I was thrilled! We had it installed and when we hooked up the water there was nothing? No water, no ice, no nothing!! The panel on front worked for about a day! We have been trying to get them to come out service it or replace it and all we get is the run around! We had a service day set, then got a call that they were delaying it by a week...when we called the store we were told that the manager we were dealing with was busy and would return a call, still waiting on a return call!! I would not recommend doing business with this company unless you enjoy being messed around with. read more

Do yourself a favor and avoid the headache and shop somewhere else. I was given a 10-12 window period for a delivery today and they never showed up. I called them around 12:30 to see what was happening and 2 hours later I get a call back stating the driver couldn't fit up our alleyway. We don't even have an alleyway. When I told him we didn't have one he then went on to the next excuse and stated that there was no parking. I live on a 2 lane street with plenty of parking. I don't understand- they just make up lies and not show up! What's the purpose? Now I'm out of a fridge after having to wait 6 weeks for it already! They didn't offer me any resolution. I'd stay away from this business. read more

Avoid this place, save the time and hassle of dealing these people. Just go to a big box store. First they tried to rip me off and charged my credit card $1000 more than my checkout price online. After a half dozen phone calls to try to figure out what was going on and promises of returned phone calls that never materialized, they discovered they lost the fridge but it took them 2 weeks to discover they lost a 400lb box the size of a grizzly bear. So now all the memorial day sales have passed. If you want shady business practices that overcharge you by $1000, products that never get delivered, and phonecards that are never returned, shop at. appliance factory... but I think I'd rather lock a toilet in the covid wing of a hospital than give them a dime in business The only way I would shop here is if it was a going out of business sale, which from my interactions with them I would imagine that'll be around september. read more

On 9/18/23 my elderly parents age 87 and 90 bought a new washer. It was delivered on the 22nd, on 23rd mom tried to wash; no hot water coming out. She called & was told no one could come to look at it until 27th. On 26th someone called and asked for serial & model number, mom gave it to them, then she was told no one would come on 27th cause part needed to be ordered for repair. Mom said no, I want replacement or refund and hung up. Mom & dad went to store 3 times on 27th, 28th & 29th and spoke to store manager two of those times. Long story short manager said it is out of his hands and higher ups only willing to provide repair. My parents didn't buy a used washer, they purchased a brand NEW washer that is defective. Mom called the President's Hotline on 27th & 28th and never received a return call. Appliance factory is trying to scam my elderly parents with defective merchandise. Next steps are to have credit card charges reversed, post complaint with BBB, send email to 7 News Investigates to have them look into the despicable business practices of AF and how they try to scam elderly and vulnerable individuals. I have bought appliances here 3 times over the years and I will never buy from them again! read more

All said and done I ultimately think I got a good deal on a new dishwasher, but I gotta say it really wasn't worth the hassle. They had the item in stock and I could install it the next day. Offered a "like new" item to be picked up at the warehouse in Thornton - upon inspection is was anything but like new...salesman offered a new in box for a few dollars more, still a good deal so OK all this has cost now is about an hour. Installed new dishwasher but decided to run it before pushing it into place and the TUB is leaking (This is NOT Appliance Factory's issue) called the store a few phone calls and an email with pictures later they agree to exchange. Replacement item to be at the store Tuesday morning, now I'm told it should be there by 2. I've wasted much more time then the money I saved. Jhon was super helpful and did what he could. At the end of the day I should have just ordered it from Lowes or Costco, waited the 2 weeks for them to get the item and have it installed it. read more

Washer blew up, only had Craigslist budget but didn't want the hassle. I picked up a retro Kenmore washer from the used department. Beauty of a machine, certified working by a technician, and comes with 30 day replacement guarantee. All of this cost me $107 with tax. I'd go back. read more

Customer service and an ethical business is what you need as a customer. These guys have none of that. Lies, deceit, changing the pricing, adding strange upcharges, - all in all its just a huge hassle for what they call "unboxed" appliances which is really damaged appliances that the manufactures have probably written off and they have bought in bulk for pennies on the dollar and are selling at huge margins. But there is no good deal here for the customer, its an endless hassle dealing with them. I had to finally call my credit card company to get the charge reversed and then once contacted by my bank they "gladly" gave a refund. Nothing but a huge waste of time and energy. Beware. read more

My experience with Jhon (not a typo -- that's how he spells it) was phenomenal. I bought an old (1963 building) condo in Denver that needs a lot of work, including all-new kitchen appliances. I looked forever online for a fridge that would fit into my very unique refrigerator "hole," without having to totally redo my cabinets, and came up with one and only one: a particular-model, particular-measurement, European-made Summit fridge. Home Depot sells it, so I called them and was told by the guy in their appliance department at the Glendale store that, yes, they sell it, but they wouldn't deliver and install it if I ordered it online, which was the only way I could buy it from Home Depot. Swell. So I drove a couple miles to this oddly named, strange-looking store on Colorado Blvd. just south of MLK Blvd. and asked for "Jhon," who I knew from further online research "knows everything about appliances." The first thing I asked Jhon was whether they sold this particular Summit fridge. Yes. And do they install it? Yes. And can they meet the Home Depot price? Yes. (So far so good.) And can you sell and install all the other new kitchen appliances (GE, not Summit) I need, for the same prices quoted by Home Depot? Yes. This was a no-brainer. Jhon was so friendly and easy to deal with that I gave this company all the business I would have given Home Depot if only they had been more willing and able to be helpful. The appliances haven't been delivered and installed yet, but I promise to update this review if the rest of the story isn't also 5-star. read more

Worst experience buying an appliance ever. Steve Phillips provided the worst customer experience. I warn everyone reading this to NOT buy anything from the Littleton store or from Steve Phillips. They are completely unethical and have completely changed the story of what they say happened. They have provided no help in resolving an issue with the fridge we purchased from them. They have zero concern for their customers satisfaction. read more

You'd have to work very hard to suck as much as the Colorado Blvd. store does. They are inept and dishonest. I lost a day of work, waiting for them to deliver appliances that, it turns out, they never bothered to put on the delivery list. And then they lied about and no interest in making it right. Blamed it (including the lies) on COVID.  Clearly, it's a leadership problem , because the manager was a complete nitwit. You should aVoid them like to bedbugs you're apt to get if you buy a bed there. read more

Ashley was very knowledgeable and helpful getting me set up with the product I needed to clean the interior of my front-loading wash machine, which had developed a funky and embarrassing odor. She also was instrumental in helping me find the correct replacement water filter for my refrigerator. read more

The staff at Appliance factory was very helpful. With great customer service. Thank you for your service..

This whole experience has been HORRIBLE! I only give it 1 star so this could post. The buying experience gets the 1 star I suppose. We were talked at during the hole time we were there about what washer and dryer we would buy. It was a decent deal but nothing worth anyones time, you could go anywhere else and spend $50-$100 more for a better experience! We paid extra for the gentlemen to install them when they were delivered, along with new steal hoses for the water. When they arrived to install them they didn't install them where we asked and they also didn't install both hoses and when they tried to remove the HOT water hose they broke it, and then left. We went down to use the laundry and noticed water and called Appliance Factory in Thorton right away. They gave us the run around for 2 weeks before we got someone to come look at it. When he came out he said he couldn't fix the hose issue as he was only able to look at the washer and fix any issues with the actual washer and we needed a plumber but that was a different department. We called Appliance factory back and again 3 weeks later someone came out to look at it, again wrong department. I then had a plumbing company come out to look at the part to give us a bid on how much it would cost for us to get this resolved ($500) we are now at almost 2 months on this and NO ONE is ever available, NO ONE ever calls back, and NO ONE has come up with a solution to fix this! Super disappointed at how horrible this experience has been, as someone who has been in the customer service industry for over 15 years this is by far the worst! read more

Disappointed. Next time, stick w big box stores that stand behind their delivery & product. Bought new Electrolux dryer, spent a lot of $$ that was not in our budget for retired ppl. First delivery not go well, they did not have parts, reschedule. Got it installed & set up. Dries great, but something is off inside. Loads go against door & get caught in door grooves. Makes a thumping noise like drum is off center. It checks out w our level as fine, but it is not. Now...you start the game. Store says we should have bought a warranty, Electrolux only says to put a wedge under machine, we cannot lift it to do this and don't know how anyway. Now we cannot get a hold of Electrolux. Turns out that the appliance store does NOT install, it outsources so they are not responsible for machine once it's installed UNLESS you paid for a warranty. The store says the installers will likely charge us for repairs if we ever get a hold of them. So....next time go w big box and make sure they guarantee install & product. Feel cheated. Their big smiles go away once you have a problem. Still working at it, but is frustrating. read more

Purchased a new Bosch dishwasher ... when it was delivered the tech could not install it. The previous dishwasher installed by appliance factory was improperly done and they are not willing to correct the issue. I have made 3 calls to the store and 2 to the corporate office and NOTHING!!! They are not willing to own what they did nor offer assistance to remedy. Sadly, I purchased my stove, refrigerator, microwave, and dishwasher. Based on a recommendation from my mom who bought a refrigerator from them as well!! Next step BBB then 9news! Something needs to be done! read more

Their techs came out and lied about the problem. No communication. Dont show up when their supposed to. And sold us a non working brand new washing machine and won't get back to me. read more

This place is HORRIBLE! Our location in Longmont CO is a absolute joke. The assistant manager Richard is a liar and hasn't returned our calls after taking our cash for a fridge. He completely forgot to schedule our delivery and we are now a unknown amount of time away from receiving our unit. And again, he won't return our calls. Such a sketchy business. read more

Corey and Jhon were super helpful during a complicated process. They were positive, productive, and very knowledgeable about everything. I ended up walking out with a fridge, range, dishwasher, and microwave feeling great and having saved a good amount of money! Thanks guys! read more

We flip houses, and so we buy a lot of appliances, and we Always get them here! Best quality, Best customer service! Jhon, Mark and Daryl are all wonderful! And most importantly, best prices!! And now I'm picking out a mattress for my own house! Love it here! read more

This really is an awesome place to buy appliances. We shopped at several high-end appliance/kitchen stores in Denver and could not get the kind of customer service we expected for the $ we were willing to spend. I actually called Appliance Factory at 2816 Colorado Boulevard just to ask a technical question no salesperson at BAC or Specialty Appliance could answer. However, I happened to speak to Steve and he was so thorough, straightforward, logical, and low-pressure that I ended up electing to buy from him. He was also able to connect us with an installer/cabinetry service which was essential because we needed to run a gas line for our new range. We are deciding on a new fridge and will definitely buy from these guys. read more

You can probably get a good deal but it isn't worth the hassle. Service and communication are absolutely horrible. They don't follow through on any communication, support, or service even within the time window they provide. My recommendation is to spend a little more money and be a happier consumer. read more

Went in for a part for my dishwasher this weekend at the Colorado Ave store. The person at the parts desk told me that the part was at 84th and I25. I drive up to the other store to be told that the part is in the warehouse and unavailable until monday. 1st Source Servall in north denver will be where I go for all my repair parts from now on. read more