Justin is a great guy and the work on my car was done efficient and correctly! I will definitely be…read moreback!

I've owned a lot of vehicles and been to a lot of different shops. After finding this one, I will…read morenever take my vehicles anywhere else! They're fast, honest, and reliable! Great mechanics! They have had plenty of opportunity to make me pay for unneeded work and have always been honest about what actually needed to be fixed. Recently, they figured out what was making my jeep run rough. Turned out a rather large and popular after market shop in Syracuse that installed my lift kit and oversized tires did not do so properly! Jeep runs better than it did when it was new! And this is only one of many examples I could give!!! You're crazy if you don't use this shop for maintenance and major repairs!

Has taken care of both my Subarus from 1997 till now. Fair pricing, excellent quality.read more

Was driving cross country and passing through Oswego. Hit a piece of concrete near a construction…read moresite that was in the middle of the road...THANKS City of Oswego ....which caused a tire blowout and dented my rim. These guys were great and I can not thank them enough for getting me back on the road. Fair and reasonable price for a new tire and to fix the rim and they got in done in just a couple hours. HIGHLY RECOMMENDED.

The employees here are very courteous and professional. It's always a joy to come here!read more

i bring my company car here and have for years Mary and her team have always been amazing. i can't…read moreeat them higher than 5 stars or i would!!

The service was great but I was not happy that the manager tried up charging me thinking he was…read moregoing to get away with it because I'm a woman...when I made the appointment I asked how much the services were going to be so I had enough money with me and then when I was given the total he tried charging me 100 dollars more..and then when I questioned he said Nevermind I'll just eat ramen for dinner..and continued to try and make me feel bad..that is what bad business is..won't go back there anytime soon..

They charged $160 to Mount and balance 4 tires They never set the TPMS Censor it took them 2 and a…read more1/2 hours To do the job Also never told me what the price would be before they took the vehicle in I will never go there again

Kens body shop fixed my truck and did a great job. Josh at the shop helped bigtime on making sure…read moreinsurance payed for it all. I had a little ptoblem at the end and they went the extra mile to make it right. I recommend this place.

My daughter was recently in an accident. Her truck was taken to Kens. Everyone was a pleasure to…read morework with. They worked hand in hand with us and our insurance company. We made several calls to both Aidan and Indy as my daughter is at school in Oswego and we live several hundred miles away. Aidan and Indy both were extremely helpful and informative. No matter why my husband called they took the time to put our minds at ease, explain what was being done and they fixed her car back to its original "new" condition. Thank you "Ken's Body Shop". We would highly recommend Ken's!

over priced and they charge for service that is higher then the state of ny tire fee 7.00 to…read moredispose of tires since when they are thief's we had a car sit in there lot for a repair and the job was never finished they pulled some parts put it in the car and left it and said they are backed up so we had to let it sit and then when we picked it up it was left in that shape and now the frame was starting to rust away from sitting in grass then it was junked all for a transmission job and lost half the parts to repair it at that point car was not worth fixing and it was in great shape when dropped off to them and as of now I'm finished and charges for work not performed and he was the go to guy but the past few years not good they are not worth using better off going to some shade tree mechanic at this point at least you know what your p[paying for

I have chosen Tom's auto for my repairs after sadly dismissing a mechanic I have been dealing with…read morefor 20 years I put my faith into my mechanic as my car is a valuable commodity and I would expect that the mechanic if he is going to charge 100/hr is going to answer his phone when you call and get what you want done in a timely manner if you have to wait for his scheduling of your repairs, Sadly after 1 year of service on 2 vehicles I may be doing another change as I just recently scheduled an oil change and cabin filter as well as winterizing my vehicle which includes a full check over of EVERYTHING. Yet after the appt I have noticed that no cabin filter was done and my brake fluid is not even full and after listening to Tom's phone go off and his son not answer until he was right in front of me and then complained about a customer wanting service same day and his fathers scheduling on the calendar and how he had to fix it because Tom is never there he is always out back just blows my mind YOUR OWN FATHER BUD??? nope I'm good I will find yet another mechanic to do what I need. I definitely won't recommend you. Your Dad is a good man and thats who I thought was fixing my car he has 5 stars as a review and you just cut that in half. I am so sorry the business is not running as seemingly smooth as when I first came but maybe thats because Toms son is involved and I apologize TOM SR but you have to be able to trust your mechanic for sure. You might want to check that boy at the door.

They are #1, look no further! They do not order generic parts to save money, they use authentic…read moreparts? It's definitely better to pay a little extra money, and have everything working properly... Lastly, the owner is a wonderful, grateful, caring and personable business man...

When I lived in Baldwinsville about 6 years ago, I found Lou's Car Care and have stuck with them…read moreeven after moving to Liverpool! I don't know a lot about cars and can sometimes feel intimidated or that I'm being taken advantage of when I bring my car somewhere for service, but I don't feel that way at all with Lou's! Their service is quick and top notch! They send a very detailed vehicle report with photos of your car in real time. The report lets you know if there is anything that requires immediate attention and offers suggestions based on manufacturing recommendations. However, I have never felt pressured to add additional services! Overall I would highly recommend Lou's Car Care if you are looking for a reliable place to bring your car!