I was involved in an auto collision on the 18th in the Bronx and was pressured to get my car fixed right away by an A&R employee. That employee gets calls when any accidents to happen in the area, just to recruit innocent customers and tell them whatever they need to hear just to bring your car into their shop. I have a family mechanic that I usually go to but his towing services werent available that week and I really need my car for work, so this employee or business took advantage of that and coerced me into using their towing company to take my car to A&R auto collision the next day.MY CAR WAS NEVER REPAIRED OR WORKED ON BY THIS SHOP. The process for my car to get fixed was unnecessarily prolonged due to the auto shop calling my insurance adjuster 3 different times to view the car and make an estimate. My car was only damaged in the front grill bumper and it should've been a faster repair or at least an estimated price but my car sat in their shop for a month without any work being done.
A whole month later, I asked the car shop how long it would be until my car is fixed as well as the final estimated price. Because of this simple question I received a lot of attitude and back lash, basically a "we'll finish it whenever we get to it". Not to mention this was just around the holidays as well so the need for my car is much higher plus I wasnt able to afford a rental.
So because of me asking the shop these simple questions, I was told by the shop owner (who is also very rude and is a scam artist) that this shop doesn't want to do business with me anymore and in order for me to get my car out their shop, I had to WRONGFULLY pay $5,000.00 in towing and storage fees. My car had been sitting in their shop for a MONTH and hadn't been worked on, then when I simply asked for an estimate, they felt 'rushed' and got upset. They even tried to lie and charge me for an extra day of storage, saying that my car was taken to their shop the DOA, when it was taken the day after. This auto shop was LESS THAN 10 MINUTES AWAY from the accident site but they purposely made all these bogus charges for labor and towing totaling $5000 because they wanted to hold my car for as long as they could to charge by the day. My actual damages cost LESS than $5000 itself! Towing is $120 in *** $140 the most depending on the distance, but this A&R Auto Collision shop decided to excessively charge me and Im disgusted at how spiteful and unprofessional the staff was ! with customer service and with pricing JUST because I wanted updates on what was going on with my car! This place is a scam! read more