The initial response was quick. They were able to come to the property and check the furnace. They…read morerecommended to replace the furnace after looking at it. So we scheduled for the replacement on the following Thursday/Friday. On Tuesday, they emailed me the contract and asked for the initial payment. Over the phone call, Hailey told me the furnace is already in stock and she asked me to send the contract and check over the mail. I reminded her that they may not receive the mail by Friday due to the delivery time. I even offered to pay over the phone. She confirmed sending via mail is fine. On Friday morning, I sent an email checking when will they come to install the furnace. Greg responded back saying they weren't be able to contact me, they don't have the furnace in stock, and they haven't received the payment and the contract. So they won't be able to install it as we agreed earlier. Later he email again saying the have the furnace in stock and I have to pay the full price over the phone before they can come out for the job. Obviously they don't have communication internally and treated customer very rudely. We are very disappointed with the experience.

Same day service at no extra charge when my heating went out! Explained issues in great detail and…read moresuggested future maintenance with timeframe to keep my unexpected cost down. Professional, courteous and now we are warm and cozy!

On time and worked all the way through the problem for a great price! Not afraid to bring in more…read morepeople to finish the same day!

Great work with the heat pump install, Brian and Randy (or Andy, sorry, a little hard of hearing) ,…read morevery professional and they were sure respectful of our home and grounds (a wonderful job)! And a shout out to Sarah our wonderful sales coordinator!

We bought our home and the home inspection found our propane stove was not working Whidbey Heating…read morehad serviced. The technician that came fiddled around and stated he could not find the issue. I looked it over and saw the battery box was deformed with the piezo lighter, due to an inadequate heat shield. He next claimed this was a specialty part. I informed he they were a standard part on all stoves and easily ordered, if they did not have any in stock. While I was busy unloading boxes he disconnected the battery box with circuit board and drove away. He never followed up with my stove part he took and I ordered a replacement on Amazon and installed it myself. This is the most irresponsible and incompetent stove service technician I have ever met. He was not aware I previously had a stove shop.

I had Whidbey Heating & Stoves come out to repair my mom's gas fireplace, which is our primary heat…read moresource downstairs in our new home. It suddenly stopped working, so I reached out to a few companies. Whidbey Heating & Stoves stood out as the most responsive and easiest to communicate with. When Isaac arrived, he was not only friendly and respectful, but he also took the initiative to put on booties, lay down a protective cloth, and start assessing the issue right away. He quickly identified the problem, provided a solution, and took care of everything efficiently. To top it off, he left the place cleaner than he found it! With employees like Isaac, I highly recommend Whidbey Heating & Stoves. I'm also looking forward to replacing the unit in the future with one of their recommendations.

Jeff at Trico Heating is a fantastic HVAC professional!!! HIGHLY recommend. He was on time,…read moreprofessional, generous with his time and advice on finding the lowest cost path to repair or replacement. He also caught another HVAC company who was trying to tell me my heater was dead. Reader: my heater was perfectly fine and Jeff did tons of images, testing, to confirm it was in good working order. Trico saved me over $30,000!!!! This independent, local company is an absolute joy to work with and is a fantastic resource for commercial and home. Hire them!

Trico came recommended to us as a trustworthy business. 3 years ago we had a conversation with…read morethem and finally decided to install the Mitsubishi heat pump for our home as our previous 35 year old pump finally gave up the ghost. The project was quite involved. Bill and team did a fast and nice job installing it. This expensive pump was supposedly one-of or the most efficient model on the market. I just did a 6 year analysis and the heat portion of our electric bill was cut by more than half. Thank you Bill.

I like the response, client education, and service provided in cleaning our vents. We had a…read morepotential air quality issue, and now that our vents are pristine and free of dust accumulation we can eliminate that as a possible vector for air issues. It's not cheap if you have a lot of venting as they charge per vent, but I wouldn't have been able to easily rent equipment and replicate their efforts.

I wanted to take a moment to leave a review because this is truly one of the best companies I have…read morehad the pleasure of working with. From the very beginning, Air Health Services was prompt, professional, and a pleasure to work with. The technician who cleaned our ducts was courteous, friendly, and extremely professional. He explained the process clearly and completed the job thoroughly and efficiently. We also had some ducting that needed to be replaced. A second technician arrived promptly and installed the new runs under the house quickly and efficiently. Recently, an insulation company informed us that a rodent had chewed through ducting connected to our furnace, ducting I believed had already been replaced (it hadn't; rather, they simply reattached it). I immediately contacted Air Health Services, and once again, they exceeded my expectations. They were completely honest, took the time to talk with me about addressing possible rodent issues, and reassured me every step of the way. Even more impressive, they offered to return to reattach and patch the furnace connection at no cost. I made this call on a Friday, and they will be stopping by on Monday. The neighborly care, integrity, and genuine concern they show for their customers truly set them apart. I am incredibly grateful to companies like this that clearly care about their work and their community. I highly recommend Air Health Services for all your needs. Thank you for your outstanding service and commitment to excellence.

My wife called and spoke with Jeanette at CPI on Monday and they showed up on Tuesday, on time,…read moreearly even. The technician called to make certain that it was ok first. Jeanette was very understanding and so helpful said my wife. I have called business's that treat you like you're sub par because they know more than you. It's not that way with CPI. She along with everyone that we've interacted with are very professional and speak to you in layman's terms that you can understand. This was Jeanette and this is CPI. CPI will also send you a text before the techs arrival with a name and picture so that you know whom you will be interacting with, which in my opinion is extremely helpful. Our tech was Brannigan for this call. Our inlet water line cracked so we needed the help and expertise that Brannigan conveyed very professionally. He first patiently listened to my problem, keeping that in mind. He inspected all of the structural plumbing which turned out being in very good condition. After all was said and done the costs were in. $1200 to repair the line. $1000 more to have a shut off valve put in the garage. And $1200 more to have the line from the meter to the house completely replaced. For a grand total of just under $4200 I can sleep at night knowing everything is new and done right. I will again be updating this review when the work is completed. Update: Cost $3400. Brannigan showed up on time. He was very thorough in explaining what he was going to do. We chose a line pull. CPI is one of a few companies that do this type of line replacement. The new line gets pulled through the old line. I chose to have a shut off valve placed for convenience. He actually found a valve already in place. He could have easily charged us for work that was already done and we wouldn't have known any different but that's not how this company operates honesty is policy and it shows. After completion you wouldn't even know that he was here. CPI is on the high side in cost but for that cost you get timely, professional, uniformed, polite and clean vehicle representation. This company don't mess around when it comes to this required representation either. With text, e-mail, and phone call communication they keep you in the know of what's taking place, who's doing the work and what they enjoy doing in spare time. Brannigan brought along an apprentice, Jose. Represented the company well quietly listening to instruction from the experienced professional. I will not use any other than CPI. I believe that I have chosen the top of the line company and would strongly recommend them to all.

Did not use them. Had a couple quotes to remove and replace 2 shut off valves, which required no…read moredrywall cuts and only required to unthread, they wanted $850 for that service which was the highest quote I have seen for 30 minutes of work. They also presented full box replacement ($2000) and wanted me to sign up for a membership which added an additional $100. Obviously I said no. Go somewhere else, there is better experience for a real value out there.

Technician was very knowledgeable. Was very helpful. He…read morerecommended another vender when he realized his servers were an over kill. When does that ever happen?

Great work and highly recommended. We'd had some issues with underfloor heating, but everything is…read moregreat now, thanks to them.