Great service from 1st response. They did our entire AC…read moresetup and install as well as installing an ecobee and they were courteous, nice, informative, and helpful. The process was smooth, the payments were smooth, and I never felt swindled or like I didn't know what was going on. I highly recommend this business. It definitely started out rocky on the first day - I thought they wouldn't show when they were running extremely late and equipment kept arriving before they did, but in the end it was great! I believe we worked with Trevor and Isaiah and one gentleman whose name I forget, but they were all great!

Don't work with this company…read more After purchasing their annual maintenance plans for both our heater and air conditioner, they no-showed on three separate appointments. Why did I agree to the third appointment? Because the owner promised us a full refund PLUS $1000 if they didn't show for the last appointment. Despite them not showing for the last appointment, and sending me an email stating they would be sending me a check, it never showed up. I've tried calling, texting, and emailing them to resolve the issue, but they're definitely ignoring the problem. This was months ago, and to date, I've not received the service we paid for, received a refund, or even received a reply about the issue. We're now out hundreds of dollars, and I missed three full days of work for nothing.

Jerry at AirPros was SO good at not only suggesting some great ideas for our home but was so quick!…read moreShowed up to review options, sent us a bid, responded to questions, and got us scheduled all in under a week, just in time for a Seattle heat wave. The team that came to do the install was great as well. With us working from home, they were super respectful about noise where possible and kept the house clean. Would 100% recommend this crew for any AC/HVAC work as they definitely knew what they were doing and were also priced fairly among other local competitors as well.

AirPro's originally installed a new heat pump and furnace for me almost 10 years ago. In that time,…read moremy heat pump stopped working so I called around and chose another HVAC company to come fix it since they were the fastest to respond. It turns out that they were also very expensive, so I reached out to AirPro's again to see if they could come check it out. Unfortunately, I didn't submit the warranty registration almost 10 years ago for my Lennox heat pump so I had to pay out of pocket for the replacement (Tip: submit your warranty paperwork otherwise you'll pay out of pocket for any repairs, even under the warranty period)! However, the guys at AirPro's were able to confirm the issue and ordered and installed a replacement part for half of what another HVAC place wanted. They were also able to install the new part and service my furnace and heat pump in a little over an hour since they had two guys working on it. Everyone I have dealt with at AirPro's throughout the years have been courteous and explained everything in detail. I've also never had them try to sell me on something I didn't need. The bottom-line is that AirPro's is still my preferred HVAC company after 10 years of working with them. They're quick, efficient and cost-effective. I'm planning on using them again in a few years once it's time to replace my aging HVAC system.

The initial response was quick. They were able to come to the property and check the furnace. They…read morerecommended to replace the furnace after looking at it. So we scheduled for the replacement on the following Thursday/Friday. On Tuesday, they emailed me the contract and asked for the initial payment. Over the phone call, Hailey told me the furnace is already in stock and she asked me to send the contract and check over the mail. I reminded her that they may not receive the mail by Friday due to the delivery time. I even offered to pay over the phone. She confirmed sending via mail is fine. On Friday morning, I sent an email checking when will they come to install the furnace. Greg responded back saying they weren't be able to contact me, they don't have the furnace in stock, and they haven't received the payment and the contract. So they won't be able to install it as we agreed earlier. Later he email again saying the have the furnace in stock and I have to pay the full price over the phone before they can come out for the job. Obviously they don't have communication internally and treated customer very rudely. We are very disappointed with the experience.

Same day service at no extra charge when my heating went out! Explained issues in great detail and…read moresuggested future maintenance with timeframe to keep my unexpected cost down. Professional, courteous and now we are warm and cozy!

Honest and reliable. They did a great job replacing my old gas furnace with a new electric heat…read morepump in Issaquah.

I had a great experience with this company. Unlike other HVAC companies I've dealt with in the…read morerecent past, their communication was on point from start to finish. They provided a quick estimate for the replacement parts and gave me a clear timeline of when they would be available. Once the parts arrived, they actually prioritized my installation to get the heater running again. Robert was especially great to work with. He is knowledgeable and took the time to explain the issue and the repair process properly. Even after the job was done, they provided excellent post-installation support over the phone to answer a few follow-up questions I had. I will definitely work with them again!

these guys are really good. easy to work with and well priced recommend them Nice people as welread more

I had a large, complicated remodel that needed all new heating and AC including new, expanded duct…read morework. I met with at least 4 heating and AC companies. They all had different plans and prices. JJ of AP mechanical spent the most time looking at the space and plotting out a plan. He also spent a good deal of time explaining his reasoning, and in the end I decided to go with them. They did the work according to schedule, at the agreed upon price, and any change orders were pre-authorized by me for the price agreed upon, no surprises. Very upfront and honest. The house has great, even heat and AC throughout which is something that my last (few houses) did not so I'm very happy with the quality of their work. Having come from the mainland to the island I had several very bad experiences with Island contractors, but AP Mechanical was by far one of the very best. Thanks JJ and Todd, appreciate your help!

Scott was a true pro and explained everything and did great work. We had a new furnace to replace…read moreour 36 year old furnace and a heat pump installed. After 3 quotes that were really over the top for our small house they came in with the best price that fits our budget. Highly recommend. Made sure we got the rebate and killed a monster spider

We had our furnace checked by a company that offered to do it free and they found a leaking heat…read moreexchanger which is dangerous. They offered a repair for $6000 and did not tell us the part was under a factory warranty. We were suspicious so we hired Paragon to give us a second opinion and they found there was no such leak. Paragon came on short notice and charged us only $226 which included servicing our furnace. They were friendly and informative. In short Paragon rocks!

Put in central air to existing ductwork. Everyone was punctual, polite and even the subcontractors…read moredoing electrical work and ballasts (for gas furnace) were the kinds of folks we felt comfortable having in our home. Billing was clear and easy to understand. They were not the cheapest quote but we went with them because everyone's else quotes had clauses saying things like any unexpected overage is my responsibility. Theirs was we expect no overages and will discuss with you any problems we find before we do any work. Definitely using them again if we ever have to move.

I have been a customer for about 15 years and have never needed to go anywhere else. They are…read morewonderful to do business with, appointments are available usually within 2 days and if longer they try to fit you in. Techs are professional and know what they are doing usually offering advice to save problems going forward too. Prices are reasonable and they are willing to answer easy questions over the phone. I feel like they are a great asset to my community.

Justuce and Dylan were amazing! I cannot say enough wonderful things about them…read more They installed a heat pump for us. They communicated with us through the whole process. They showed up on time, they told us what was going to happen, they answered all our questions, they cleaned up when the job was done. It was an all day project and they were the quietest contractors we have ever had. They know what customers appreciate and they go above and beyond. You would be lucky to have them!

Justuce is the absolute best! We had a late night emergency situation, the furnace failed and the…read morehouse began to smell like gas. Justuce was on top of it. Figured out how he can acquire the necessary parts in short time and how he can fit us into his very tight schedule. He came back with an option to repair the existing furnace with new parts so that we can save money instead of replacing the whole furnace. Overall a super friendly, honest, and professional company!