we got four estimates and learned a lot. attic crew completed the job in a day and did everything…read morewe asked

We worked with Jay, Andres(?), and Angelica. They really went above and beyond to help educate us…read moreabout the process of installing a moisture barrier and all the factors that go into successful rodent abatement. The communication was excellent, even on a holiday weekend I got called back within an hour of reaching out with questions, which I certainly did not expect! They arrived promptly for appointments and were thoughtful about avoiding tracking dirt into our home. They worked with us to customize their work to our coastal climate and were very transparent about exactly what materials they would be using (all top of the line, industral-grade!). I have pets and toddlers and they took my concerns about chemical disinfects seriously and offered several options to make sure I was comfortable with what was used in our home. They really seem to take pride in their work and enjoyed sharing before and after pictures to demonstrate all the improvements they made to our crawl space. I could not be happier with my choice to hire them, and plan to work with them again when I'm ready to replace my attic insulation.

I had a rodent problem in the attic and after a lone rat made its way into our home (gross!) I…read morerequested for quotes from multiple companies through Yelp. Wildlife technician David came to our house and performed an assessment to determine possible entry points that needed to be repaired. I completed assessments with multiple companies and decided on Critter Control because David was so kind, knowledgeable, and incredibly thorough with his work (kudos to you David!) He was happy to answer all my questions and it really put me and my family at ease. His assessment report was so detailed and we were quoted such a great price compared to other companies. Their process is straight forward, they are transparent with their costs and don't try to push additional services that you don't need. We finished our repairs a couple of weeks ago and we went from hearing movement in the attic every single day to pure silence. As someone with a severe phobia of rodents, thank you David and the front office team for your help! I can finally sleep peacefully at night. P.S. I hope we never have pest issues again but if we do, we 100% will be using Critter Control

These guys are amazing. First of all, the responded right away. They're proposals were low…read morekey--no pressure to pay for more expensive options. Second, they really know what they are doing. The jobs we had them do were perfect. All our problems were solved, easily. They various people we dealt with were all professional, considerate, and knowledgeable. I can't imagine having anyone else do the job.

Excellent service. They care about what they do and are really great. definitely will work with…read morethem again if needed.

When we purchased our home, the previous owners claimed they had eradicated a prior rat…read moreinfestation. Unfortunately, after we moved in, we found that the crawl space was full of rats. Over the next two years, we hired two different companies to perform full removal programs. Both claimed they had fully inspected the crawl space and eliminated all entry points. Unfortunately, when the rats came back, neither company honored their warranties. We then hired 3 Step Rodent Proofing. During their inspection of the crawl space, they found and documented with photos all of the entry points they identified and sealed. In addition, the service technician discovered a water leak and showed us exactly where it was located. We would have never known about this leak without the photos he provided. We were shocked that the previous two companies never mentioned the leak, which turned out to be caused by a bad water pipe connection from the previous owners' remodel. After the work performed by 3 Step Rodent Proofing, the crawl space was rat-free. We did not see another dropping around the vents. About a year later, my wife thought she heard noises under the house. I was pretty sure the sound was coming from our HVAC system, but decided it was better to be safe than sorry. I contacted 3 Step Rodent Proofing, and they had a technician out within the week to evaluate the situation. They performed a thorough inspection of the crawl space and the house and found no signs of rats. They also told me to call them back if we saw any droppings or heard any new noises. Based on our experience, they were the only company we worked with that was thorough, documented their work, stood behind it, and remained responsive after the job was completed.

They are what our Termite infested home needed and more. Highly professional, competitive,…read morecareful, meticulous, courteous and kind to our beautiful Palm Trees, and, house plants. So do I recommend Termite Biz? As my Midwestern friends would say, you betcha!

I've been blown away but how great this company is at communicating and doing their job. They are…read morealso affordable. I am so glad I found this company. I feel like I will never have to worry about termites!

Mario and his team are terrific! We had a rodent problem that got out of hand quickly. The team,…read moreled by Oscar, spent a full day removing the insulation and rodent activity, placing mesh or mortar over any open areas, setting traps, and sanitizing. Exactly one week later we had a progress check, with one deceased removed, area again sanitized and traps placed for next week's check. We are so pleased with Rodent Control's expertise and service. Hire them! I

Sorry, this report is from about a year ago. I meant to post it back then, but I completely forgot…read more We started hearing animals running around in our attic. One day, there was an extremely loud noise coming from the water heater closet. When we checked, we found that the insulation board covering the attic access above the water heater had been broken through. The instruction manual attached to the water heater had been chewed into pieces, with shredded paper scattered all over the floor. It looked pretty alarming, so we immediately called Rodent Control Inc. When they arrived, they told us the damage had been caused by rats. They explained that there are two types of rats--small rats and large rats. After spending quite a bit of time inspecting the attic and taking several photos, they told us there was a large amount of rat droppings and rated the infestation as a 9 out of 10 in severity. They said it needed immediate attention. Their proposed solution was to seal all possible entry points around the crawl space and roof, remove the contaminated insulation, disinfect the attic, and charge us more than $5,700. Replacing the insulation would cost even more. The next day, we contacted another company, Ratting on Rodents, for a second opinion. They told us that the type of damage we described was much more consistent with squirrels than rats. Sure enough, they found a dying squirrel in the corner of the water heater closet and removed it. They then inspected the roof and discovered that the metal chimney cap had fallen off. They explained that the squirrel had most likely entered through the chimney. That same day, they replaced the chimney cap, sealed the opening above the water heater closet, and repaired six damaged crawl space vents around the exterior of the house. They also noted that the droppings in the attic did not appear to be fresh, but set traps in both the attic and the crawl space as a precaution. They returned one to two weeks later to inspect the traps and also provided a one-year warranty, promising to come back if any rodent issues reappeared. The total cost for everything was only $1,150. I have never heard anything since then. The problem is gone! Based on my experience, Rodent Control Inc. seems to excel at sales and customer service, but they were unable to accurately identify the root cause or recommend the appropriate solution. I would strongly encourage homeowners to get a second opinion before committing to an expensive proposal. In our case, another company solved the actual problem for about one-fifth of the cost. Good service is important, but accurate diagnosis and effective solutions are what ultimately matter.

I spoke to David today , he was wonderful . My HOA wouldn't…read morehelp me regarding services in my complex . I needed to get some answers regarding a service because I have a new puppy . I was worried that an area was sprayed . MYHOA Manor , told me to send an email to my office manager . This was urgent and I called Pacific Pest and they called me immediately and checked and double checked and got back to me . I was so worried. They PPM called and reassured me everything was OK . I am so Thankful for their quick response . This could have been a dangerous episode for my new puppy . Thank you PPM!!!

== update June 8, 2025 === It's been over 8 months after the…read morejudgement and Pacific Pest Mgn. finally paid us the remaining $3558.76 as ordered by the court (out of the total of $5235). I can never bring myself to believe it that a business could refuse to follow a court order for so long. I spent endless time and energy during this period and I hope you, whomever reading this review, could save your life and stay away from this company. What's both funny and frustrating is that this is not really a "win" for me - I'm literally just getting back my extra money paid to another provider to clean up Pacific Pest Mgn's mess. I cannot even collect interest because they filed SC-105 when I was out of the town, so the case was automatically closed after 10 days without the typical 10% annual interests (total $237.55).

Planet Orange employee George set up our appointments and answered questions re the service... he…read morewas great in every way, returning calls and sending emails punctually. Extremely knowledgeable, not pushy, and very friendly!! John E came to do the inspection and exceeded our expectations... he was extremely thorough, inspecting every crack and crevice inside, our home, the attic and basement. He is incredibly knowledgeable and taught us important things we need to know to keep insects and pests out. He exuded confidence and honesty. We requested John E to do our service in Portola Valley. Many thanks to Planet Orange for using Organic spray!! Catherine ,)

This has been a great experience. From my reaching out on the web, to the scheduler and especially…read moreBrayan, our inspector, everything was first class. A few days after the inspection the crew came for the service. It was a big job and the crew was again, professional and clearly knowledgeable. Highly recommend.

Great experience with Kelly. I have been working with him for the past 5-7 years annually on my…read morepest control services.

Very strange experience since we've worked with Kelly's service before. We asked him to help…read morere-proof a rental property and he never showed up. After following up roughly once a week over a month, he still hasn't showed up for the inspection despite each time saying that he would come again the following day. Just felt like being strung along with no service.