When we purchased our home, the previous owners claimed they had eradicated a prior rat infestation. Unfortunately, after we moved in, we found that the crawl space was full of rats. Over the next two years, we hired two different companies to perform full removal programs. Both claimed they had fully inspected the crawl space and eliminated all entry points. Unfortunately, when the rats came back, neither company honored their warranties. We then hired 3 Step Rodent Proofing. During their inspection of the crawl space, they found and documented with photos all of the entry points they identified and sealed. In addition, the service technician discovered a water leak and showed us exactly where it was located. We would have never known about this leak without the photos he provided. We were shocked that the previous two companies never mentioned the leak, which turned out to be caused by a bad water pipe connection from the previous owners' remodel. After the work performed by 3 Step Rodent Proofing, the crawl space was rat-free. We did not see another dropping around the vents. About a year later, my wife thought she heard noises under the house. I was pretty sure the sound was coming from our HVAC system, but decided it was better to be safe than sorry. I contacted 3 Step Rodent Proofing, and they had a technician out within the week to evaluate the situation. They performed a thorough inspection of the crawl space and the house and found no signs of rats. They also told me to call them back if we saw any droppings or heard any new noises. Based on our experience, they were the only company we worked with that was thorough, documented their work, stood behind it, and remained responsive after the job was completed. read more

UPDATE: It's been 2 years later after Chris sealed all the attic and crawlspace holes... since then, we haven't heard (or smelled) any rats! Thank you!! read more

Trevor is the best! He is extremely responsive, responsible, and thorough. He did a detailed inspection of our house and clearly communicated his plan every step of the way. He even went above and beyond by working extra hours to make sure everything was taken care of. Their pricing is also extremely reasonable, especially compared with how expensive everything else has become in the area. I really appreciate Trevor's professionalism, dedication, and willingness to go the extra mile. Highly recommend! read more

This is a great way to structure this service - incentives are aligned with their 5 year warranty. They do a great job scoping out the potential entry / exit points, closing those out, and will come back to fix things as needed! Eddie was great to work with and very friendly. read more

3 step came highly recommended by folks in my neighborhood. We had been seeing rodents go under a gap in the siding into the crawl space, and there were a couple living under the backyard shed. When Trevor came out sure enough we saw a rat go into the gap in the siding and into the crawl space. Trevor went above and beyond in not only thoroughly sealing the crawl space gap but also inspecting the perimeter for any other openings. he also took it on himself to fix our HVAC door which was not shutting properly. He came out last week and sealed the bottom of the shed with flashing. I appreciated the thoroughness and honest pricing. Will highly recommend this company to any one who has rodent problems. read more

Trevor is an amazing technician. He's a very hard worker and performs oquality work in the 3 step process.

Daniel is amazing and thorough. Spotted other issues in my house. Above and beyond. Management is very hands on so the price is extremely competitive. read more

Highly recommend 3 Step Rodent Proofing. I've used them a couple of times, and they've always been great. A few days ago, while moving out my wine fridge, I found a dead mouse underneath it. I was grossed out and wasn't sure if this was from a pest issue we had a couple years ago or a recent problem. I called 3 Step Rodent Proofing, and Trevor offered to come within 30 minutes to assess the situation. He arrived promptly, removed the mouse, and cleaned the area behind the fridge. He also explained that the rodent had been there for a long time, which was reassuring that rodents weren't coming in any new points of entry. He did all of this free of charge. Professional, fast, and trustworthy--definitely call them if you have any rodent concerns. read more

Amazing fast and friendly customer service! They were able to help me with my problem with efficiency and thoroughness. Would highly recommend! read more

Another year with 3 Step Rodent and once again no issues due to their amazing rodent proofing. We had Eddie come by to check out our house to make sure everything was good and he always does an amazing job ensuring our home is rodent proof. On top of everything else, he's great with kids. Thanks again Eddie! read more

I cannot say enough good things about Trevor, and 3 Step Rodent Proofing, He has gone so far above and beyond for our family that five stars honestly don't feel like enough. We've been dealing with a serious rat problem and were incredibly stressed about rats getting into our garage and house. Trevor came to our home Friday, Saturday AND Sunday night, working until almost 11pm multiple nights, simply because he was determined to help us get this under control, and help us keep our young children safe. He kept coming back, checking new areas, finding and sealing entry points, and making sure nothing was being missed. Last night, he went into the crawl space, found another rat, and discovered and sealed what felt like a billion additional holes underneath the house. He even noticed that the door between our garage and house had a gap that could potentially allow a rat through and fixed the door himself so they couldn't get in that way either. And then he checked in with us first thing this morning to see how the night went. For the first time, we woke up with no rat in our house. We're not even completely finished yet -- we still need to schedule a time for Trevor to come back and complete the remaining work -- but I already wanted to write this review because the level of care he has shown us deserves to be recognized. I'll update this review once everything is finished. Trevor didn't just show up, set some traps, and leave. He took our problem seriously and kept working to figure out how these rats were getting in and what needed to be done to stop them. He gave up his evenings and stayed incredibly late three nights in a row on the weekend to help our family feel safe in our home again. If you are looking for someone who is knowledgeable, thorough, responsive, hardworking, and genuinely cares about solving the problem, call Trevor. This is what truly exceptional customer service looks like. We are incredibly grateful to him. read more

I have had stellar experiences working with 3 Step Rodent Proofing. They have done repair work and set traps for rodents in both our crawl space and our garage. I appreciate that they are timely, professional, and thorough. The technicians always take time to answer follow-up questions, too. Thank you very much for keeping our home safe! read more

Found a gopher in my backyard barely surviving and my garage had many signs of rodents in there. I called Saturday and Trevor came Saturday to check us out. He returned on Monday. He did an excellent job of sealing up all the wholes and adding rubber barriers to my garage door. U was very happy with the work that he had done. Would recommend very highly, read more

I'm a 2nd time customer and they did a fine job both times. Noticed some rats hiding beneath my shed in the backyard. Called and Trevor came over and did a quick assessment. He came back a couple days later and brought Eddie with him, they sealed the shed good. I was worried because the shed was pretty tight against the fence, but they were able to get it done and quick. Great to have peace of mind knowing there will be no more rats hiding in there! read more

Highly recommend 3 Step Rodent Proofing. From phone call to request to service on site was less than 48 hours, super responsive and communication and follow up was next level. Kudos to Trevor for the excellent service. Very professional and when he knew we had kids he paid extra attention on the clean up. Could.not be happier with his service and dedication to make sure the pro lem was solved. Amen. read more

I am so appreciative of Trevor and Eddie! The came to my house the same day as my call. Their quote was fair and as discussed on the phone. Both gentlemen we professional, quickly identified my problem and explained what the plan was for removal of my ground squirrel issue. I would highly recommend using this company and will add an update after their return next week to check the trap. I was told that that have a 5 year guarantee and you cannot beat that! read more

Trevor is amazing! We have a big crawl space area that we've noticed some droppings. Trevor thought of some unique ways to make sure the rat was caught and sure enough he did it! He also made sure every opening was sealed. He even went above and beyond to fix a few other unrelated things. He was also great with communication, timeliness, and demeanor (super nice, funny, and gave me some useful household tips). I cannot say enough good things about Trevor and this company. read more

Excellent service. They care about what they do and are really great. definitely will work with them again if needed.

I saw 2 mouses at my home on Thu night so I called 3 Step on Fri morning. Trevor managed to fit me on the same day appointment. Everything was smooth, from identification, to place traps and fix entry points. No upsell. Just honest, hard work. The work to fix the entry point behind the water heater is not easy, due to pipes and limited space. Trevor didn't give up and managed to fix it. Excellence experience and thank you, Trevor for all the help. read more

We had rats nesting in the inside edges of our flat roof adjacent to the chimney. Trevor gave us an estimate over the phone and came out the next day. He spent about 2 hrs on working to completely seal the entrances with 2x4 lumber and caulking and e-maiedl pictures of the before and after views for our record. Trevor was very friendly and professional, did an excellent job, and I highly recommend his company for getting ride of rodents from your home. read more

We found Trevor about a year ago when we had a sudden sound of critters under our floorboards. He has come to our Redwood City home multiple times to handle the most unpleasant jobs in our narrow crawl space, both setting traps, retrieving the victims, and closing up our leaky crawl space door by cementing in various loose stones. We feel our crawl space is well-secured for the first time in quite awhile, and we've appreciated his also sharing with us a minor plumbing leak he found underneath. Great service all around. read more

We moved into our house a few years ago. Everything was fine and dandy until one day my partner was leaving the house and saw a rat sunbathing on the patio then another one near the driveway. Those little four legged pests were terrorizing our family and neighbors. Everyone was scared to step outside the house (luckily they didn't make it into the house) so I figured it was time to call a professional. I spoke with Trevor who came asap and did an inspection. Lo and behold... he found out those guys were living rent free in the crawl space. Trevor found an entry point in the bricks / crawl space door. I didn't want any squatters on my property. I pay way too much to have these guys living rent free. Trevor step up some traps and sealed up all the entry points. Needlessly to say, they were evicted and it's been quite here ever since. If you guys want to evict those tiny freeloaders. Call 3 step! Big thanks to Trevor for resolving this for my family. We are forever thankful! read more

Sent 3SRP a request for a quote and got a call from Trevor who explained their 3 step process and also asked us for more details about our project. We explained our budget and they were able to work with us on a very reasonable quote for the work. They do charge a fee to come out and inspect but we were able to get a rough idea of the quote based on the # of entry points identified/ Daniel came out and did a very thorough inspection our house - attic, crawlspace, all around the house, the roof. Great personality and very knowledgeable, we felt confident in his ability to help us rodent proof our house. Daniel took pictures of all possible entryways so it was 100% transparent what we were being charged for. The quote was a little higher than the estimate but still the best quote we found along with the best service/warranty. We were very pleased with the work done and received another set of pictures of the patched up entryways along with our receipt. read more

I had Eddie he was great very respectful Showed all areas of Rat droppings on photos Fast efficient No issues catching a wood rat with in 4 days And under the house in crawl space After preventing any more to get under the house and under tub area - was all screened off 3 months later no rodent issues under house or in attic space read more

I had an outstanding experience with Trevor. His communication skills are excellent--he's friendly, responsive, and always keeps you informed. He's efficient, knowledgeable, and incredibly helpful, consistently going out of his way to ensure repairs are done correctly and thoroughly. Trevor is someone you can trust to get things done right. In fact, I've already referred him to others because he is so reliable. My favorite quote from him sums it up perfectly: "I got you! I'll take care of it." And he truly does. read more

Thorough! Experts. Honest. After a squirrel was removed they identified all the troublesome potential entry points top to bottom. Before everything was addressed they laid out traps and serviced them for rat troubles, Good crew members every time, read more

3 Step Rodent Proofing did the initial proofing for our home 3 years ago. They stand behind their work when I heard rodent activities again at the same spot right above our bedroom attic area and called for them to come last week. Jared came to find 3 spots of entry right under the roof. He quickly fixed the openings and told me we are still under warranty. He is efficient and professional. Ever since the repair, there is no more activity in the attic. Today, Jared came back to check on the traps he set last time, he got 2. Much appreciated. read more

For over 15 years, Jim and his extraordinary and devoted team have provided service above and beyond keeping us free from rodents. They respond at all hours of the day with great attitudes and great results. For the past two weeks, Trevor has worked to rat proof a 250 year-old barn we use for family gatherings, and weekly dinners. Massive job and Trevor made it a mission to fix it and also made it fun for all of us. Love this team and appreciate everything they do for us! Chip A Woodside, Ca read more

These guys were the only company I could find that didn't require a multi-thousand dollar service to trap, eradicate, and rat-proof our house. We just wanted the first 2 steps because we have only had one rat in 20 years and think it was just a random 1-time thing. This company took care of eradicating the rat without requiring thousands more dollars for additional work I didn't want. It was successful and the price was fair. Thank you. read more

Such a great company that does reliable and honest work. Noticed swarms of flies in one of our bedrooms and suspected a dead rat in our attic. Called several companies and no one was willing to come deal with the issue expeditiously except for Trevor from 3SRP. He made time in his busy day to come, quickly removed the decomposing rat in our attic, identified the point of entry, took pictures and set traps. Our attic is still under warranty from another company who clearly didn't do the best job, but will absolutely ask Trevor and co for any future issues! read more

I was referred to 3Step by a highly trusted contractor. We engaged right away. Daniel came, set traps, and inspected the roof, the attic and crawl space under the house, extremely thoroughly. He shared photos, no less, of a pin-hole water leak under the house (not related to rodents!! .. thanks, Daniel!), as well as rodent damage to electrical lines in the attic. Fast forward: after repairs were done by Daniel + 1, we have heard no further scratching sounds in our ceilings. We found the pricing quite reasonable and were able to negotiate the scope of work / cost to mutual satisfaction. read more

Highly recommend, had Eddie come out back in 2022 when we had squirrel activity in our attic. Eddie came out and laid traps in our attic crawl space to see if he could catch them and then found their entry points and sealed them off with metal wire mesh and rodent proofed our roof at the same time to make sure no other rodents could get in. I mainly also love these guys cause of their 3 year warranty and 2 years later, I hear the squirrels again at their original entry point and Eddie came back out and reinforced the area to prevent them from coming back and laid down some spikes I purchased to deter them from going to a roof overhang where they were entering. Their warranty is great and I would absolutely recommend this business and their employees! read more

This review is long overdue! We had a rodent problem due to construction taking place next door and in the area. I am deathly scared of rats and these little suckers were terrorizing me with the scratching in the attic. We called 3 step rodent and they responded timely to come out and take a look. Scheduling was easy and their staff is very friendly and knowledgeable. We did have to have them come back a couple times to fully take care of our problem and seal up the entrances in which these rats were getting in, but they got it done and took their time to find the specific spot to make our home fully proofed. Their pricing was reasonable and they truly get the job done! Would highly recommend them as they are professional and their method works. read more

5 stars for 3 Step Rodent Proofing! Trevor has been an absolute joy to work with. From showing up the same morning that I called in a panic about a rat that ran into my garage, to helping to seal and repair entry points (and noting a gas leak in our garage along the way!), Trevor has gone above and beyond. Professional, kind, and knowledgable service. read more

Trevor has gone above and beyond! He has a keen eye for every possible rodent entrance, both indoors and outdoors. Plus he has extensive expertise in other areas of the house - he has drawn our attention to important repairs that we hadn't noticed as new homeowners. On top of that, easy to get along with and a very caring person. We feel so much safer knowing he has helped protect our home! read more

These guys did an outstanding job. Trevor, Daniel and Jared were honest, friendly, and explained exactly what the problems were, and how and why rats were entering the crawl space. They are experts and professionals. I was impressed when Daniel was able to locate the tiny cracks and openings by which the rats were able to get our large crawl space. They take their work very seriously, and sincerely want to make sure the job is done right. No poison; just traps. They've sealed up the entry ways, and so far we haven't seen another rat! read more

I trust them and they also provide quick response and hold the schedule. Cannot say enough thanks to both Trevor and Gerald

This company is professional and highly responsive. They do not overcharge for stuff you do not need or try to upsell you, which is fantastic compared to other rodent proofing companies. They are also great people who care whether or not the job is completed and will return whenever you call with a concern. We have used various different pest companies over the past two decades and 3-step is far and away the best. read more

This business is all about doing the least amount of work in step 1. Then they give you ridiculously high estimate (almost $900) for plugging 5 rodent access holes accessible from inside attic. I stopped after step 1: $259 for a half hour visit setting traps. Stay away. It is a scam. 5 year guarantee does not mean rodent free for 5 years. read more

We got their rodent proofing when we first moved into our house. Last year mouse got into our house again, but this place never picked up or returned our calls so I took care of the visible hole myself. Again this year, I'm hearing some noises at night. Called them, texted them, left a voice mail, sent a yelp message. No response. I'm guessing they're understaffed and only taking care of new customers. No such thing as a warranty. read more

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