After having a horrible experience with this chain a few years ago, I wrote them off completely. I…read morewanted to give them another chance since I was out of town and wouldn't be giving the Waterloo location business. Now, I'm done completely.
I was going to an event that I had a time reservation for and planned to have an hour to dine here, as that is usually more than enough in most restaurants. There was an accident, which prolonged traffic by 10 minutes, but once I arrived, I figured 50 minutes would be enough.
The restaurant is on the smaller size and it seemed as if they were really busy. There was a baseball team eating in there, but they got up and left a few minutes after I sat down, so they had been finished for a little while. I waited for almost 15 minutes for someone to just come to my table and take my order.
Now, I'm going to harp on something that restaurants have been doing to cheap out on their diners for a few years now. You used to go to a place to eat and get a full sized drink, I'm talking tall glass, at least 10-12 oz. Drinks back then were $8 - $10 average, but you got a DRINK. Now they use little highball glasses and charge $14 -$18 a drink. This has really started to get under my skin. It skyrockets the price of your total bill, especially if you indulge in a second. It's gotten to the point I've pretty much decided to stop having a drink with dinner anymore when going out. This place was the extreme. Another way they cheat you is by filling up that tiny glass with ice so that there is barely any drink in it at all.
I asked my server to go easy on the ice. Please, look at the attached picture of the drink. The picture I took was before I had even a single sip. I was so angry, I was done right then.
I had been at the restaurant for 45 minutes and still had no food. I flagged down my server and told her I had to leave because of an appointment. They did pack up the food to go, but have you ever tried to eat poutine in your car?
I decided to at least take a bite before leaving. Took a BIG bite because at this point I was starving. No pineapple. I opened up the bun and there was no pineapple in sight, no cheddar cheese, no bacon jam. ALL of which this ripoff joint charges extra for. 2.50 for a slice of pineapple and the bacon jam. $1.50 for the cheese. I really needed to go, but went back in to tell her. She apologized and went into the kitchen and came back and said the pineapple was there. She had me life the patty. Yes, there was, I kid you not. 1/4 of a ring of pineapple slice. No wonder I didn't taste it. 2.50 for a quarter of a ring? So I paid 6.50 for toppings I essentially didn't get. She told me they took half off the burger for the extreme wait and the bill was still over $40!
Horrid service, skimping on drinks and food. When you cheat your customers like this, they won't return. Did you really save anything? This place is overpriced anyway. When I eat out, I don't mind paying $100 for a bill with a good portion of quality food and a fairly priced drink. But this crap? I'll never go back again. They should call it The Ripoff Works. Done. Forever.