We were assigned Matt through our home warranty company. Our water heater started to leak and after an initial inspection we were clear for a full replacement. I called my home warranty company to make sure they were aware that I have two children in the house and that not having hot water is a massive inconvenience. The home warranty company, (in more or less words) told me that even thought I was under an emergency status that they couldn't guarantee a replacement date because of COVID-19. This is when we were assigned Matt. Matt is the type of contractor you want on your side. He worked with me almost daily throughout the almost three weeks we went without a water heater. There where many hold-ups in the process such as, wrong serialized parts given, dented water heaters, an almost week long delay in transporting a new model to the proper distribution facility, permit issues, and of course our continuously leaking water heater. Both he and I called the home warranty & distribution company daily, trying to get answers and fighting for any sort of upgrade we could to get my family what they needed. He was there for us the whole way giving us, what seemed to be as much information as he could. He apologized for the long waits, explained what his next steps were, offered us discounts on the total price because we had to wait so long, I mean there is not much more you could ask of someone who is just trying to make some money, it seemed that he genuinely cared about trying to get us up and running with hot water. At the end of our wait Matt got us an upgraded model of water heater than we previously had, it was installed with the best parts possible and was discounted more than I was even comfortable with, (so I tipped him a bit, of course). We talked throughout the installation and I was able to ask as many questions as i wanted. He lead both me and my brother through every step of the process and was fully finished within 2 hours. I dont usually write reviews for businesses but you have to give credit when and where it is do, this is one of those times. Thanks again Matt for everything!!! read more

Well, here it is 14 days later and my family of 4 including a 1 year old and a 3 year old are finally getting hot water again. The owner of A & W called me right away after I filed a claim with my home warranty company. GREAT We're off to an awesome start! He was friendly and walked me through the situation, asked me to take pictures of the failed unit to help speed up the process. No Problem! It went down hill from there! On the first call we scheduled an appointment for him to come out three days later. He gave what I thought were valid reasons for the 3 day gap, so I accepted. Then he blew off that appointment, but called to give me more excuses and tell me why, I wasn't happy... but hey I'm an understanding and patient person, so we rescheduled. This happened 3 more times, each time with a different reason or excuse. So I pulled up his horrible reviews on Google and Yelp. Each stating the same issue! Always has excuses and trying to use personal problems to deflect from taking care of business. Finally we settled on a day that would accommodate his schedule, I took off work for the 3rd time. Not only was he a no show, I had radio silence! No call responses, no email responses. NOTHING! I called my warranty company to report the issues and request another plumber. Guess who miraculously decided to start calling and wanted to correct the issue. No thank you sir, two weeks is not an acceptable time to push off a family with two small children without hot water. I was patient and understanding with this man. Do not make the same mistake I did! Use a different plumber and don't even consider calling this guy!!! If your warranty company assigns A & W to you, call your company ASAP and request someone else! read more

We came across Matt at A&W Plumbing through our Sears home warranty. This is one of the companies that they set us up with. I look-up reviews on companies that I do business with and Matt has a great reputation -- So we decided to stay with him. First let me say that all of the great reviews were correct! Matt called to advise when he would be out to replace our garbage disposal. He spoke with me to find out the type of disposal we had and purchased it ahead of time -- instead of wasting time to come out & inspect and then have to come back for a second appointment. He was literally in & out in within about 30-minutes! He gave us great advice on how to use it and didn't try to rip us off for services we didn't need! I would recommend Matt's company to anyone who's looking for plumbing services and we will certainly use him for future projects. He's fair & honest & has fair pricing! If you are looking for a skilled plumber and want someone who has a great personality and great to work with -- Look No Further! Thanks Matt!! read more

Extremely satisfied with Matt's work and very fair pricing on my plumbing issues. My call was returned quickly and Matt was able to re-arrange his schedule that day since I had an active leak under my dishwasher...actually two since the shut off valve was frozen and started dripping after I tried to tighten it. He ended up having to replace the main valve for the house which would not shut off all the way. Had him back next day to install 3 faucets and 9 new shut-off valves. Matt called me when he said he would and showed up on time and did not cut any corners on installing faucets & valves properly in very tight & difficult places. Great local plumber; very polite and knowledgeable and everything was cleaned up and drip free when he got done. Will be having him back to install new water softener, filter and water heater soon. Not only a skilled craftsman, but just a very pleasant and honest guy. Sincere thanks for your help, Mark from Lake in the Hills. read more

After 3 different quotes from companies I went to Menards and asked for their plumbing contractors, I called A & W Plumbing in Algonquin and Matt came out to look and give me a quote. I hired Matt to replace it and he did an excellent job. It was not easy to replace, he only had inches on either side of the tank as my furnace is on one side and the other has the water meter, only a skinny tank can be put in and Matt found one that would fit. He also had to take down a wall to get the tank in, which is a job in itself, he also got someone to put the wall back up for me. It was not an easy job but he got the job done, was polite and most of all very reasonable. He gave me a quote and stuck to it even though he ended up replacing pipes and the wall that he did not quote. Hats of to you Matt for a job very well done. Thanks. read more

Matt has been sent to our house by our home warrenty company four times for different repairs over several years. Each time he was able to diagnose and fix the problem. Three repairs were for three different malfunctioning toilets. We also had a leak from an upstairs bathtub shower that was dripping through the ceiling into the living room. He had me send him photos and run several tests before he came out to the house. Because of his years of experience, he diagnosed the problem as a faulty seal around the bathtub drain. Apparently, sometimes builders work on houses in cold weather and the clear sealant around drains does not completely seal due to the temperature. So a slow leak can develop over time. He said he had only run into this problem once before years ago. Anyway, he got it fixed and it had been fine ever since! read more

I've had Matt come out to handle multiple jobs since moving into our home a few years ago; installing a full-home water conditioning system, water softener, under the sink RO unit, new toilets, replacing washer valves, a backup sump pump system, and our outdoor spigots. In every case he was able to identify the issues, explain clearly what he needed to do, discuss our options, and quote me a fair price up front. The on site service has been great, and we've had no follow up issues stemming from the various work performed. Everything continues to work great. We will continue to use Matt for our plumbing needs going forward. Highly recommended! read more

I unfortunately had to use this company because of my home warranty policy. Matt is a loose cannon. Anytime he would call, he was abusive, yelling, and blaming us because I couldn't fix my work schedule around *his* schedule. He would set up a time and never show up. When he did finally show up a week after our water stopped working, he was frantic to leave before "it got dark outside". Uh, ok. He was so disrespectful to my mother when he spoke to her that he actually brought her to tears. I had to escort this psycho out of my house. DO NOT USE THIS COMPANY. This guy needs to be medicated. read more

Called A&W Plumbing on the 31st of December, 2018 and left a message. Matt called back quickly and we worked out a date he would call back to set up an appointment. He was on a job and couldn't access his schedule. He called me promptly on Jan 2nd when he said he would. He made an appointment for Thursday in the afternoon around 2pm. He called when he was on his way. He arrived, did the work and was on his way within an hour. Excellent work, conscientious in communication. Will be sure to use his services in the future for any plumbing work. In this call he replaced a leaking garbage disposal. read more

I was completely impressed with Matt at A & W Plumbing. Communication was great every step of the way and I always got a prompt call back if I left a message. My project was to replace a water heater and add a hot water recirculating pump system. We ran into some issues with the water lines due to the added height because of the water pump. Matt was able to trouble shoot the issue and the system works great. Pricing was very reasonable. I will use (and recommend to friends and neighbors) A & W Plumbing on future projects. read more

Matt at A&W Plumbing is first class! I called him when my water heater failed and couldn't be happier with the experience. He let me buy my own water heater from Menards (taking advantage of the 11% off savings) and met me there to load it in his truck and take it to my house. No marking up the price since I paid for it! His installation was clean and professional. I ended up saving about $300 overall compared to the prices I was quoted in the area. I would definitely recommend A&W Plumbing. Thanks Matt! read more

We just bought our house and found we had water leaking out of a smoke detector in the drywalled ceiling of our basement. I was worried this was going to be a crazy expensive repair, but Matt talked me through testing and determining the issue, which was an improperly installed toilet. Once we knew the issue, Matt came by as scheduled. He had a mask, gloves and shoe covers on, and quickly fixed the issue. Couldn't be happier, thank you Matt! Highly recommend A & W Plumbing, 100% would call again. read more

Matt provides the best service. Had a new water heater installed. He corrected issues that were not up to code. He also repaired cold and hot water valves that were seized with good advice to prevent the problem in the first place. He follows through to be sure the repair works right. He tweaks little problems without charge. His price is quite fair and reasonable. He is the only plumber I will ever call for repairs or new install! read more

Matt Anderson is a hard working reliable professional plumber. He is friendly easy to talk to. I will definitely use his services again and I have. He installed my garbage disposal in 2019 and then most recently 11/12/20 he installed a kitchen faucet for me. He did a great job on both projects ! No complaints here. His prices are reasonable and his work is A+ Fantastic! I definitely recommend him for all your plumbing needs! read more

Our valve under the guest bathroom was leaking so we called the warranty company - they assigned A & W Plumbing out of Algonquin - Matt is the service provider - he was excellent - very quick response especially since it was over the New Year holiday - he came quickly and saved our home from further damage. Great Job very neat and respectful of my time and my home . very neat and tidy. thank you for a great job. read more

Matt Anderson's integrity saved my family money. He seems very knowledgeable with plenty of experience. Unsatisfied with one of its competitors, we contacted A&W Plumbing to take a look at our hot water heather. Mr. Anderson assessed the situation and concluded that it did not need to be replaced like we had previously been told. Thanks for being honest rather than taking advantage of the situation! read more

Matt Anderson did a fine job installing our new garbage disposal. He was friendly, professional and efficient. I definitely would recommend him. He took the time explain things to me while he was installing the new garbage disposal. Also he says he going be at your house at a certain time he's there on time. Reliable that is another term that describes Matt Anderson. A nice guy too. read more

Placed a call to A & W and Matt immediately answered. I explained the issue we were having. Matt walked through the steps he would take to fix the issue and quoted a reasonable price. He even offered a warranty on his work - unheard of from a plumber! Matt showed up when he had promised and was very professional. We will definitely be calling A & W the next time we need a plumber. read more

I have used Matt at A & W Plumbing several times. He is always responsive, prompt and professional. His prices are very reasonable. He does excellent work and stands behind what he does. He shows me the problems and makes sure I understand why things have to be done. I recommend him highly. He even fixed my teakettle handle just because I told him it was broken. read more