Very clear answers to questions and great overall communication regarding appointment day and time…read more Very quick response time. I could not be more pleased with Alex's work and am not surprised at how many good reviews he has received.

Estimate was accurate and affordable. The guys worked so fast, and everything was done the right…read moreway. Alex was very knowledgeable and knew exactly what we needed and even what we wanted before we said so. We have even had them do extra work and will definitely be using them in the future!

Father has his heating/boiler system repaired…read more 12/16/21 - Came out and Charged $710 for replaced a part (vent damper). During the night, the system failed, contacted Master Tech, they had somebody out in a few hours, but changed him another $95. Seems to be working now - but should not have had to pay another $95 - should have been repaired on the initial visit. In fairness, the company is responsive, and he has used them in the past.

Our hot water heater for the pool stopped working. master…read moretech came out and said it is the ignitor.replaced it and left. I told him i dont think that was the problem. He told me that there is a warrenty on the work that was done and if there is a problem to just call back . 2 hours later it was not working. called them back out, different tech said it is only the flame sensor cleaned it and it works. They are still saying I owe them for the ignitor that they installed that didnt fix anything. all that it needed was a flame sensor cleaning I would not use these people unless you want to get charged hundreds of dollars for parts and service that is not needed. They are not very friendly when they are told there is a problem. ARGUE. ARGUE. ARGUE

We were in a pickle. Had a clogged pipe that leaked all over our basement. We had to get a new Cap…read moreand they had to rod out the huge drain from my kitchen sink and dishwasher. They worked tirelessly for over 6 hours and didn't make us wait. Dan and Brett. Great guys! We've had a lot of bad things happen this Month but our plumbing works great! Thanks!

I had amazing service from Brendan today on 7/3/26. My sump pump failed and he quickly assessed the…read moresituation and replaced it with a new battery backup as well. I really appreciated his knowledge and the value provided. Thanks Brendan!!!

They were super helpful, efficient and provided great service.read more

i am a head of time person so over a week before my event I scheduled a port o potty from this…read morebusiness as they were pretty well affordable...2 days before I was charged the $235 on my credit card...my party of 90 people came and went without ever getting a port o potty delivered!!!..i would NEVER use this company again!!!..i was screwed and nothing I could do about it as they were closed by the time I got home from work to call the day before my event and they didn't open again until the day after my event!...all I got from them was "I am sorry for the inconvenience" tell that to my house after 90 people were in and out using my bathroom!!!!!!!!!!!!!!! it wouldn't let me give no stars so I had to give it one..DONT USE THIS BUSINESS!!!

Armando and his men came out and did a jetting of the kitchen line then found a leak in the…read morecrawlspace. They came back to replace the pipe, pump the crawl and install a sump pump in the crawlspace. They did a fantastic job both times! I would highly recommend them for your plumbing needs. Honest, clean, friendly and did a great job! Highly recommended!

I have called them and got my sink fixed at a very decent price. I be would definitely recommend…read morethem to everyone i know who will need any plumbing work done!

Called First Response because I had a small gas leak in my garage and needed gas line rerun from…read moremeter into my basement. They gave me a great quote well below the bigger company's in the area. Called back the next day Friday to approve the job. They asked if Sunday would work for us. There is no extra charge no matter what time day or night you call. Very happy with the work, the price and timing it took to complete the job. Left work area cleaner than when they arrived and will definitely use again. After I posted this I looked and saw yelp thinks I'm in Kenosha,WI. I am not this work was done in Cary, Il. Thanks again guy's you do great work. Bob

I'm giving one star because it will not allow zero!! I highly do NOT recommend this company. An…read moreagreement was made with Joey, the owner, in writing. He was donating drywall and installation & gave the cost of his plumber. I'm a disabled solo mom of 3 young children. He asked for $1k for deposit. The amount was promptly sent. He claimed he didn't receive it. It had been taken from my acct. He said he would contact his as well. 2 days later (& after a conversation with him about the work estimated to be done), I wrote a deposit via check for $2500. The $1k to be returned. After that point there were excuses of why a plumber couldn't return. He gutted my entire upstairs bathroom without my consent...tearing out a bath tub that was only supposed to be lifted, a vanity and 3 walls (that were completely unnecessary to take out.) He claimed there was mold under my subfloor. Claimed his carpenter was sick. He knew I was falling down my stairs getting to the only other toliet, 2 floors down. Yet just had excuses of why there at least wasn't a toliet reinstalled on the 2nd floor. When I had a different plumber come... only a small part of the subfloor needed replace. There was no mold, as Joey claimed. And it was confirmed there was no reason for the tub or vanity to be removed. The new plumber changed the subfloor, did all the plumbing, installed a toliet by himself within 3hrs. To be fair when I added up the hours of the time spent and supplies (retail, not the super discount he claimed to buy things), First Response/Joey Malone OWES ME $2116 plus a tub and double vanity. He has denied zelle request to reverse at least the $1k. If you want to deal with a company who lies and steals, this would be it! Disgusting!