Food was delicious. Although there was a wait, the food came out HOT! Customer service was spot one…read moreduring each of my visits.

Milk & Honey was delicious! I had the chicken and Biscoff waffle -- huge portions and super…read morefilling. The watermelon margarita was great, just a bit sweet. Our waitress was kind (though clearly busy), there was no wait, and everyone in our group loved their meals. Great spot for Southern comfort food, especially with a group!

I am a huge fan of cookout since we moved to Virginia. The portions are generous for most items,…read morethe food tastes, good, and it is really inexpensive for what you get. It's usually around eight bucks for a tray with a main entrée and two sides. And either a large drink, or a medium milkshake. I usually go with the burger, which is always delicious and has a nice variety of toppings that is pretty standard to what you can get at most places for no charge. For my sides, I like the honey, mustard, chicken wrap, and the chicken quesadilla. They are both delicious and filling. I have never had a bad milkshake here, every flavor I have tried so far is delicious. I've also gotten the floats and a very large soda on days when I'm thirsty. My kids usually end up with some combination of corndogs or fries or things like that with their combos. The corndogs are always nice and perfectly crispy, which they like. This is a walkout or drive-through place, so there's usually not any ambience to speak of, but I generally prefer getting my food to go and then eating in the comfort of my own home anyway, so I do appreciate that they have always been very fast and I have - knock on wood - never gotten a wrong order from them. They are very careful packing up the food to make sure you get everything in your order. I also like that it is wrapped up nice and tidy so you don't end up with mustard and ketchup all over the chicken wrap. I love this place and always look for a reason to go. Good, cheap food with friendly and professional employees? Any day of the week!

I have never been there before, and I asked for a second to look at the menu. The woman in the…read morespeaker was rude and pushy. I ordered tomato (because it costs extra) and she said, "didn't you already say you wanted everything on it" She was unnecessarily loud, angry and rude to me. Then I got my tray at the next window. My onion rings order consisted of 4 tiny onion rings, and although I WAS charged for the tomato, there was no tomato on my burger. The fries were amazing, but they aren't worth being treated that way again.

Rico was amazing he went out of his way to ensure I had everything I needed. Service like this is…read morerare and deserves recognition. I've never had such thoughtful customer service. He exceeded every expectation. He was not only knowledgeable but also incredibly friendly. I left feeling valued as a customer."

Windows plastered with "OPEN 7 DAYS A WEEK 10AM-10PM" when they are in fact not open 10-10. Doors…read morewere locked and the employees shook their heads no from behind the counter. Was looking to buy food for my staff for lunch but will take my money elsewhere. Unprofessional!"

None of the workers speak proper English. Which is fine but our order was completely wrong and…read morenobody did anything about it. The food was mediocre and again, not what we ordered at all. The place was run down and looked dirty. They gave us a regular hamburger instead of the pickle smasher and one of the tots came out small despite ordering two large pickle tots. Completely unacceptable. I'd ask for a refund but they would probably steal my card information according to the other reviews. Don't go here, save your money for somewhere worth it.

This has got to be the SLOWEST Sonic I've been to anywhere. I just wanted some French toast sticks…read moreand a kids meal. We literally stayed in line over 30 minutes before ever getting to the window to pay. One thing I can say for that extremely long wait is my French toast sticks were fresh. Lol. The kids meal chicken strips were warm but not fresh. I honestly wish I could say we won't be going back, but we probably will as there are no other Sonic's around. Next time, I will just avoid the long line when I see it.

(1 Star) I don't…read moreusually leave reviews, but today's experience was disappointing enough that I felt it needed to be shared. Today (Thursday, July 2, 2026), around 12:30 PM, my 10-year-old son and I stopped by this Chipotle for lunch. We've eaten at this location before without any major issues, but today's visit was unacceptable. The dining area was dirty, and I had to wipe down our own table and seats before we could sit down to eat. The most concerning part of my visit involved food safety. I ordered a steak and chicken bowl, and the employee accidentally added sour cream even though I am highly allergic to it. Instead of immediately making a new bowl, he initially tried to scrape the sour cream off my food. Thankfully, another crew member immediately stepped in and told him to prepare a completely new bowl. I truly appreciate that employee because food allergies should always be taken seriously. We also ordered a chicken and cheese quesadilla and a cheese quesadilla, but they were prepared differently than they had been on previous visits. When I politely asked the manager about it, I felt my concerns were dismissed instead of addressed professionally. After thinking about the overall experience, I returned to request a refund. Since I had already thrown away my receipt, the manager initially refused to help and stated she wasn't going to retrieve it from the trash. Thankfully, the cashier handled the situation professionally by looking up my transaction, reprinting my receipt, and processing my refund. She deserves recognition for her kindness and professionalism, as does the crew member who made sure my bowl was remade after the allergy mistake. As a disabled U.S. Army veteran, I don't expect special treatment--I simply expect the same respect, professionalism, and food safety that every customer deserves. Unfortunately, that wasn't my experience today. I'm sharing this review because I hope this location improves its cleanliness, food allergy awareness, and customer service. I also hope the employees who did the right thing receive the recognition they deserve.

If I could give this one a negative 10000 I would. You come in they ignore you just watched someone…read morewho looked to be the manager hugging and talking to someone while there's 15 people in line there's 7 people and it's just no reason for this. This isn't even the busiest chipotle to have people waiting like this meat is always not cut and chewie and don't even think about doordashing it you'll get three pieces of chicken

I'm honestly starting to wonder what's going on at this Chick-fil-A location. Every time I…read morecustomize my order, it gets messed up--every single time. I don't understand how it keeps happening. Just look at the pictures and the food I received. This is getting out of control. Accuracy should be the bare minimum, especially for such a simple order. The reason this sandwich was ordered is because the bun is very good and the regular sandwich doesn't allow you to swap out that bun on the app. But it does allow you to get the jalapeño sandwich and swap out everything on the inside. I've been coming here because it's more convenient than going to the mall, but at this point, I'm seriously considering making the trip to the mall location just to get my order right. That shouldn't be the case.

Busy spot but plenty of seating inside; an easy go-to. Nice and clean inside and fast service.read more

I got drawn in by the Hot One's calibration with Firehouse subs. The spicy dill pickle H&L was . I…read morewas hoping to get one more before the special left but I was too late. The subs are tasty, I love the coke machine options, and they do have a hot sauce bar. Overall I dig this place! Bring back the spicy dills please. I'll be back!

C'mon Firehouse, you're better than this. All 3 employees did not smile ONE TIME. Not ONCE did I…read moresee any of them smile. I was there for 20 minutes. I MAKE PEOPLE SMILE...yet, I must say, Firehouse in Colonial Heights, Va...you have stumped the champion. You have actually NOT SMILED at all..to a customer. 20 minutes each employee, that means 60 total minutes of contact w/ customer, there were 0 (zero) smiles. Let's see...60 minutes divided by 0 equals? Wow, what a terrible mngmnt crew who can't hire or train employees properly. -former corporate restaurant exec.

The service was good the people were friendly and helpful when ordering. The food was good, hot…read morewhen served and was done in a timely manner. The front was clean and the bathrooms neat and well stocked. The decor was cool and fun for kids.

The slowest fast food I have ever experienced. Sat in the drive thru for 20 minutes at least.read more