The service was good the people were friendly and helpful when ordering. The food was good, hot when served and was done in a timely manner. The front was clean and the bathrooms neat and well stocked. The decor was cool and fun for kids. read more

Rude and Misspelled my friends name and then proceeded to laugh in her face about it. These are grown adults laughing at a teenagers. Not children. read more

The place is decent. Highly recommend going into the dining area. Drive thru is terrible. The lady that took our order seemed like she didn't want tobworn today. Purchased two drinks gave us one straw. Ordered a meal no condiments. Sandwich is dry and badly put together. read more

Arby's - Luke warm fries - Fast Food Near Me - Colonial Heights, Virginia

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It's fast food. Choose your poison My choice is the sliders when I want a variety and the classic beef and cheddar when I'm hungry! I love the potato cakes but they've greasy and I like to only order 2. read more

It's all about the atmosphere here at the Worlds Largest Arby's. Cute outdoor seating and plenty of indoor seating that resembles a Disney hotel lobby. The closed taco bar was confusing and the offered roasted chicken otherwise the usual Arby's food choices so nothing special there . The service was quick and friendly . read more

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Wow! What a beautiful Arby's!! This place is elegant compared to your other Arby's. See pictures. I ordered a combo a classic roast beef and cheddar, curly fries and drink. It was hot and delicious and served fast. To my amazement I got to order HALF pound of meat!!! My carnivore heart was content. Will be back! read more

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The wait time to order my food was over 15 minutes. They only had one register open and one person taking the orders. One lady was just standing behind one of the counters looking at people coming in. There were four people ahead of me when I came in. I ordered the 1/4 white platter with a side of broccoli. The broccoli was steaming hot and the lid was not on the container good. The chicken was not warm at all let alone be hot. The service was ok but could'vebeen better. The flavor was good on the chicken. I doubt expect the food to be steaming hot, but at least warm enough to enjoy. The ambiance was noisy because a large party dining in. I hope this location will hire more people soon. read more

Arby's - 1/4 white platter with side of broccoli - Fast Food Near Me - Colonial Heights, Virginia

We were here for the Good Burger 2 combo! Service was friendly and fast. Sad that we weren't greeted with, "Welcome to Good Burger, home of Good Burger. Can I take your order". Lol The place is very spacious and clean. The food was decent and hot. The crinkle fries and milk shake (vanilla) were awesome! The burger was a little dry and need more burger sauce. Still tasty! Check them out! read more

Arby's - The Good Burger 2 (3/5) - Fast Food Near Me - Colonial Heights, Virginia

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Great service great atmosphere and good food. Impressed with the quality and architecture

Great atmosphere. Service was fast and as always the food was good. But $12 for a sandwich fries and drink!! Yikes

They deliberately gave me a bad burger On Thursday and I have been very sick ever since.TBH, I am thinking they may have pit something on it.I sent a complaint to the Arby's Headquarters and I have posted several reviews on this. Apparently the manager didn't appreciate me telling him they should post all of their prices. I didn't cuss him out but I was irritated because they don't post their prices online unless you order. His story was there's not enough room on the menu board at the drive through to list the combo prices. I'm sure they will wipe the security video clean. Unfortunately I'm too sick to go file a report. So if anything disastrous happens to me I suggest the police look into this because I'm serious when I say I think it possible that it's not just the result of that burger being burnt on the outside but undercooked on the inside. read more

Food was good but menu was limited. Ice cream, chicken and barbacoa stands were closed with help wanted signs. No wonder it was slow at 5pm on a Saturday where other places were packed. Service at register was initially great until we asked for sauce packs. Cashier was going to give it to us and then Manager said we have them over there in the pumps to put into a tiny cup. WOW! When we went to sit most tables were dirty and not cleaned off. The Big chairs were full of crumbs and stains. I drove down from NoVa after seeing an article about this one. Very disappointed. I went here regularly 31 years ago and loved it but this has gone downhill. read more

was at this location a couple of weeks ago and they were out of rotisserie chicken. So today I called ahead to place and the don't take takeout orders except DoorDash. Asked if they had the chicken now and was told "we have it right now". 10 min later when I arrived and they didn't have chicken. I don't believe they sold out in ten minutes .The person talked to on the phone before didn't seem to give a darn about it. I talked to a manager at the store and he at least seemed to care. Wish I had of asked for names read more

I placed an order through Arby's website. I ordered 2 Turkey Ranch Bacon sandwiches and one large curly fry. This was the second time I have ordered on the website. Same order and both times the curly fries were cold. read more

The service here is trash. They have these young kids that work here and they act like they don't want a paycheck. My order was taken by Jeremiah and he sounded like I was getting on his nerves when placing my order. I ordered chicken. Get to the window, they tell me they're out of chicken. So, I ordered a fish sandwich instead. She comes back and tells me that there is a 15 minute wait on the chicken. Asked if I still wanted it. I told her no because who wants to wait at a drive thru window for 15 minutes. I should have gotten the chicken because I STILL waited 10 minutes for my fish sandwich. I told the girl that at the window and she closed the window immediately as I was telling her that. So, I would NEVER spend my money here again...TRASHY SERVICE!!] read more

(3.75) ~ Good & the Largest Arby's in the world by square footage. Got Classic Beef n' Cheddar; Turkey & Swiss Sandwich; Curly Fries; Salted Caramel Chocolate Chip Cookie & a Coke. read more

I have to say that service has actually gotten significantly better since the last few times I had been here. It feels like they have gotten the swing of things, or much more pep in there step because it is definitely moving much faster than it used to. It no longer feels like a chore when I have to stop and grab a few sandwiches after taking the kids to their doctor on base. read more

Horrible reoccurring service from the manager Popi. I'm totally surprised that Arby's haven't received any additional feedback from other clients. My order wasn't completed and when brought to the attention of Popi she didn't apologize and barely acknowledged their error. I would not recommend this Arby's to anyone who is looking for a pleasant dining experience. read more

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This was definitely the most bizarre Arbys I've been to. From the decor to the extra food options they serve this is not your everyday Arbys. The food and service are par for the course for any run of the mill arbys but it's worth sticking your head inside and taking a peek at the restaurant layout. The Eskimo pies and beef Barbacoa are unusual option unavailable anywhere else read more

Went through the drive thru for a quick bite. It's fast food...nothing special. The food was fresh. The staff was friendly. The service was fast. We would definitely go there again. read more

Arby's - Fast Food Near Me - Colonial Heights, Virginia

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Arby's is delicious most places I've had it. But this Arby's experience was amazing. The manager was talking to employees and coaching and recognizing them. The service was friendly and fast. The food was hot and fresh and tasted so good. Restaurant workers don't get enough credit for all the crap they deal with...this team is outstanding. Been back a few time since and it's always great. read more

This was our 2nd time, because we received free meal cards after a bad experience. Once again they set one sandwich and both fries on a on a tray and that was outside of the warming area. By the time my food was assembled and put on the tray, it was more than 3 minutes and the 1st sandwich and fries were cold. Why in the world would you take anything away from the heating lamps until the entire thing is ready? This appears consistent, because all the other trays for other orders had fries sitting away from the warmer, and waiting for sandwiches. This is a horrible experience and a waste of my time and money. read more

I came to experience the 1/2 price shake deal. I went through the drive-thru I was greeted by an automated message which was pleasant. Quickly thereafter, I was greeting by the voice of an employee. I asked about ordering the spa shake and wanted to add peanut butter, but was met with an annoyed tone. I was told to drive around for the total. When I got to the drive-thru window, I was met with a gentleman who had annoyed look on his face and merely asked me to pay the amount. I paid my bill and was given a sloppily made shake and it had caramel in it and not the peanut butter I requested. I know that everyone had a bad day, but this was a bad day for me at Arby's. read more

Paid $14+ for the driest overcooked hamburger I've ever eaten on a soggy tough bun, and a passable side salad. Wow, I won't make that mistake again! read more

Great ambience, great food and great service. Best Arby's I've ever been to in my life!

Legit not sure why this Arby's is rated under 4 stars. It is crazy cozy inside and the employees are so kind! They have every other booth/table blocked off (for COVID precautions). There's a beautiful outdoor space. The inside is so pretty. And on top of all that, you get Arby's! I wish I wasn't in a rush so I could have enjoyed it more. I went with the classic roast beef, curly fries, and an ice cold Dr. Pepper--it definitely hit the spot. read more

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This is the nicest Arby's I have ever been in. We had a complicated order and they got it right. The floors were clean and the drink station was well stocked. The menu choices were amazing! Not your regular Arby's menu. There were unbussed tables, which was surprising given how slow they were. Also, it was very cold in there - so cold we had to leave. I would recommend this testaurant, but bring a sweater. read more

This is one of the nicest Arby's and fast food places I've ever been. Very clean and huge!! Definitely recommend stopping here for food.

My friends and I refer to this as "Fancy Arby's". I have never seen an Arby's like this one in Colonial Heights. I read that the nicer Arby's are being tested in the Richmond area - not sure of the validity of that. This Arby's has the standard menu along w/ a Mexican bar and Eskimo desserts. They have an outside, lit seating area and still maintain the drive-thru. The seating inside is very nice and not like a standard fast food restaurant. They were not too busy the night I was there. Our group ordered from the Mexican bar and from the traditional Arby's menu. It took awhile to get our food. Not too long, but long enough for fast food. I loved my chicken quesadilla and will return. I am curious to see how this new (or at least new to me) business model works for Arby's. read more

Arby's - Barbacoa - quite interesting in an Arby's. - Fast Food Near Me - Colonial Heights, Virginia

The girl at the window was very nice. We did have to wait in the drive through for several minutes, but that was okay because we couldn't decide on what we wanted. The curly fries were pretty good, not so warm tho, still they didn't make the trip home. Angus sandwich was pretty great, however the crispy chicken sandwich kind of blows. The best thing about it was the cheese I put on when I got home. Nice location, parking, friendly staff, pretty scenery. Hope to have a better experience next time. And just realized I didn't get my friggin honey mustard sauce... Ugh.. read more

I have seen all kinds of things in my travels across America: I saw a robot make a mocha latte, I saw a woman give birth to a spider, and I even once saw the worlds second largest Arby's. But I never saw anything as weird as this place, which is the worlds first largest Arby's. Inside this architectural marvel there is a twenty foot tall totem pole, canoes hanging from the exposed wooden rafter and a roaring stone covered fire place, which is where they roast their signature beef. The walls are adorned with quotes from a man named Will Rogers, who you might assume was the founder of Arby's, but I looked it up and he's not so I don't know why his quotes are all over the walls but whatever. Favorites include "the stock market has spoiled more appetites then bad cooking", "every country has legalized gambling in some form, we have Wall Street" and "it's not Arby's, it's Ourby's". Man was a poet. Anyway, the decor in this Arby's is superb, as is the upscale atmosphere and menu selection. There is a great variety of food served in this venue in addition to the normal Roast Beef 'wiches, from mexican Barbacoa to rotisserie chicken dinners and zuichini muffin gift baskets. The only downside to eating here is that all the food tastes like it was made at an Arby's. 2 stars. read more

Customer service was abysmal and the food was cold. I have never had a worse experience or meal at an Arby's.

Arrived excited to try Arby's and have dinner with a friend. Ordered 1/4 chicken with macaroni & cheese with baked sweet potato and it comes with a zucchini muffin. Had my palate ready to eat a hot meal. My food was cold,pardon me the only hot item was my sweet potato so the butter could melt. I was so disappointed . Management didn't seem willing to fix or give me a warm meal. Not again. Lest the zucchini muffin was fresh & moist. read more

Arby's - Cold food chicken breast & wing with great zucchini muffin - Fast Food Near Me - Colonial Heights, Virginia

Maybe I just went at a bad time. It clearly looked like they were short staffed which is very unfortunate but it's common anymore. The place itself was nice and kudos to them for proudly flying 6 American flags in the restaurant! I think I just got a bad a piece of chicken but sandwhich would have been good if only the chicken had been cooked longer. I'm pretty sure it was undercooked. I ate most of it anyway because I was hungry but it was disappointing considering I paid over 10 for a small combo meal. The sweet tea was good and the ice was good. Fries were not very hot. But they were working hard to get it out, like I said they seemed short staffed. Maybe I should give them 3.5-4 rating. ‍ read more

No. ------------------------- Note: This review is not about Arby's food. Arby's food is shitty everywhere. From sea to shining sea. This review is about something else. Read on. ------------------------- They said no to getting any of my order correct. Therefore, I say no to them. I ordered a turkey sandwich; got a Hawai'ian roll roast beef sandwich instead. What. The. Fuck. Nowhere near the same goddamn thing! Ordered a vanilla shake; got a vanilla shake with what looked like caramel dripped on the inside of the plastic top. Hey! This ain't Starbucks®, assholes; so, lay off the caramel bottle. This place gets crazy busy for lunch but don't let that fool you. It sucks. It sucks, and the Sysco®-based palates of those who live in the area wouldn't know good food if it were delivered airdropped by the fucking Eighty-Second Infantry (ABN) right on their fucking heads. They apparently don't know the difference between a fucking turkey sandwich and a goddamn Hawai'ian roll roast beef, or between a vanilla shake and some bullshit offered at Dumb Starbucks™. No. Just no. read more

Two stars only because it was acceptable Arby's food. Service was TERRIBLE. Arrived at 740 pm on a Sunday night for a fast bite while driving up i95. Before we could even order, we were "reminded" they were closing at 8pm. Tried to order a shake and was told milkshake machine was "down." More likely was that the machine had already been cleaned and shut down early for closing. After waiting 10 minutes for 2 sandwiches and 2 fries, we decided to ask for a refund and just eat next door. As they were opening the register for a refund, my food came out. Others who ordered before us were still waiting. We drive weekly from DC to NC and definitely won't stop here again. read more

I bought gas across the street from here a few months ago and noticed this oversized Arby's sitting on the corner. Decided that if I ever stopped there again, I'd go and see if it really was that big and check out the patio. Ends up it has 3 menus (regular Arby's one has more than normal) to chose from and a dessert/ice cream station. High vaulted ceilings and probably the best decor for a fastfood restaurant I've ever seen. The patio had large Adirondack and rocking chairs and I was lucky enough to get a 78 degree day to enjoy it. I added photos of the menu because they were nice enough to let me take one with me. It's still fast food but I'm giving it 5 stars because compared to any other location, this particular site is impressive. read more

Arby's - Fast Food Near Me - Colonial Heights, Virginia

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So my typical rating for any fast food place is 2 stars. It's been a lot of years since I've eaten at an Arby's but the size of this place, and the grass-fed beef sign caught my eye. So it turns out this is the world's largest Arby's! That alone is pretty cool. Ordered a typical Arby dipped sandwich. Wasn't the greatest but wasn't terrible. I think it may be more the novelty of having a grass-fed beef sandwich in the world's largest Arby's is cool. read more

Holy smokes! I for 15 minutes for my food which was fine once I got it. I would have left but had already paid.

I want to like this location; really, I do...decided to try the re-introduced smokehouse brisket sandwich along with a new menu item, garlic parmesan house~made chips, pricey endeavor for a sandwich and some chips, topped off at nearly 10$ and not worth the price, the brisket was dry as the desert and by the time I arrived home the chips on top were wilted from being placed on top of the warm sandwich, I did manage to get a few that were on bottom which were crisp and taste good with a good amount of garlic/parmesan flavors to savor. I guess the chips sucked the moisture from the brisket :/ who knows? but I've had the sandwich before and it was fantastic, I want to try the smokehouse turkey but I will chance it at another location. This Arby's is said to be one of their largest, it has outdoor seating, a drive~thru and huge indoors. They also have a varied menu which offers mexican food and eskimo pie desserts along with their regular menu items, they also have rotisserie chicken and veggies, it's a bit outdated but the service was friendly and fast, they have a high volume operation located in between the South Park Mall and Fort Lee Army post, I just wish I had a better eating experience here. read more