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    Chick-fil-A

    3.3 (62 reviews)
    Open 6:30 am - 10:00 pm
    Updated a few days ago

    Chick-fil-A Photos

    Business Info

    CHICK-FIL-A ATMOSPHERE

    What's the vibe?
    Moderate noise
    Casual
    Good for groups
    Good for kids

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    Recommended Reviews - Chick-fil-A

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    Ken D.

    Their Spicy Chicken Sandwich deserves its own spotlight. Perfectly crispy, with just the right amount of kick -- it's hands-down my go-to fast food order. The seasoning is bold without being overpowering, and the chicken is always juicy and hot, fresh out of the fryer.

    Countless employees but somehow never on time
    Tricey J.

    This location has no organization at all. At any given time there are a million employees behind the counter running back and forth doing nothing but chatting with each other. The black girl with red lipstick on her teeth and two sloppy ponytails in her hair has the worst attitude. The manager guy does absolutely nothing but walk back and forth with a blank stare obviously trying to avoid customer interaction. Same with the two women dressed in regular clothes, maybe they think theyre at a fashion show. Place an online order expect to wait at least 15 minutes after the confirmed pickup time. The employees will direct you to look at the screen for your order status. My name has disappeared off the screen and when i inquired about the order they claimed they were still making it. TWENTY minutes later i asked a different guy (a black guy with a low haircut ) and he handed me my order immediately. After waiting forever my food was just sitting there!! Chic fil a always had a wait but this store has an out of this world wait in addition to bad service, something ive never had at any chic fil a in any state. This location needs new management pronto. It is the worst chic fil a in the Richmond/ Petersburg area

    ows a parking lot at night
    Anissa W.

    5/8/21: We went there almost at closing time & the drive thru line was wrapped around the parking lot. The way they have cars coming in is kind of weird & people often go into the "Do not enter" part of the parking lot. It's an accident waiting to happen & people can't drive. Although the line was long, it moved pretty quickly. The cashier was kind of friendly. Not too much though. Probably because it's was almost closing time. No biggie. We let it slide due to immense hunger. When we got to the window, they had us drive all the way around the building through the "do not enter" part of the parking lot, park, and wait with our hazard lights on for someone to bring us our order. We waited a good 10 minutes & at the window they said they were only waiting on strips which had 2 minutes left. It was all good because our food was fresh. Who complains about fresh food?? Anyway, the staff wore masks for the most part. Some wore theirs under their noses. What good will that do?? I won't say we will never be back. I will just say that this location won't be my first choice just because of how disorganized & crazy their parking lot is.

    Spicy Chicken Sandwich
    Michael H.

    I have dined at Chick-fil-A hundreds of times so some bias is inevitable in my review, however I will attempt to objectively outline this single experience. Taste: Admittedly, this was one of the best sandwiches I have received from Chick-fil-A. Steaming hot out of the bag, the first bite was everything a chicken sandwich should be. My tastebuds rang with the perfect dose of spice and pep, complimented by scrumptious fried texture and crisp. Consequently, the faithful and true taste of Chick-fil-A chicken emerged to the forefront. Juicy, tender, delicious. Chick-fil-A's emphasis on recipe and taste is very evident. Value: The spicy chicken combo, I believe is $6.19. A very generous deal for a sandwich of such caliber, waffles fries, and a drink. Service: There is simply no other drive-thru line I would willingly enter of this size. It is as if it were a line to enter a theme park. But sure enough, they had it working like a well oiled machine. Smiling, enthusiastic, polite Teams members approached my car from far away to take my order. I also scanned the app for points. I waited in line perhaps 10-15 minutes, but I still felt it was worth it. The service is unrivaled. Overall: I will give this experience a 4.8 which rounds to 5 stars. Excellent taste! Great value. Unrivaled service, even though this wait was longer than average. The king of the chicken sandwich.

    Chick-fil-A- Deluxe Sandwich

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    1 month ago

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    8 months ago

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    9 months ago

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    3 months ago

    Food great and service very satisfying and delicious I would recommend to the entire family

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    10 months ago

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    2 years ago

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    2 years ago

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    3 years ago

    Order messed up and fries full of salt and dry Mac and cheese was good and customer service was well and respectful

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    6 years ago

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    8 years ago

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    4 years ago

    I absolutely love the positive attitudes of everyone! I have used the curbside and receive fast, friendly service each time.

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    3 years ago

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    8 years ago

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    4 years ago

    STELLAR SERVICE! Tyler was an awesome cashier, and my whole order is correct. will return to this location!

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    7 years ago

    They have Terrific staff, courtesy and clean facilities. Foods wonderful and they keep the drive through moving . Great job

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    7 years ago

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    7 years ago

    The only place we have found near Hopewell with edible food. But stingy with the mints.

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    8 years ago

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    Page 1 of 2

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