Today I bought a car from Avi. I had a great experience with him and he was very helpful and kind…read more He answered all of my questions and overall I really enjoyed my time and very satisfied with the whole process -Francesco

I had a great experience with the service department at Subaru Sherman Oaks. The customer service…read morewas excellent, with great communication and updates throughout the process. Andy was especially helpful, professional, and went above and beyond to make sure everything was taken care of. He was very knowledgeable and helped me with my warranty items, making the entire experience smooth and stress-free. I truly appreciate his attention to detail and commitment to providing great service. Thank you, Andy!

I have been going to Norm Reeves Honda in Cerritos whenever I need my Honda serviced. It was too…read morefar and I wanted to be able to spend more time with my partner so I looked for a few Honda locations nearby. This was the first dealership that I called and spoke with Jeremiah (one of the advisors). I told him what I needed done and that I took care of 2/3 of service code 4. I was under the impression that it was going to be a very big job as what Norm Reeves Honda told me. In reality it was just a small job and Jeremiah explained everything to me. I can tell that he is very knowledgeable. He also told me that it should take about 2 1/2 hours to complete so I booked my appointment. We got there close to 10am and to my surprise, there were only a few cars in line to be serviced on a saturday. Its cool that they use a tablet to take pictures of the exterior of the car in every angle. Jeremiah promised to have the car ready by 1230pm and so we waited there patiently. They have a vending machine that serves coffee and hot chocolate. They also had free donuts for customers. On the other side of the waiting area they have a fridge with bottled water that is available for customers as well. Definitely a plus! All of which is self served. My car was ready close to 1230pm and the cost of the job was about 60% less than what Norm Reeves quoted me. I had a good experience here overall and will be back when I need my car serviced again

Service is nonexistent. Sat in my car 10 min past my appointment when no one else was even around…read morerequesting service. Service team stood around talking to each other and not coming over to check me in or alert my service advisor that I was here until I called out to them. Then continued waiting while they found the advisor or he did I don't know what. Been a Honda customer for 20 years. I'm done.

I had one of the best car buying experiences here overall. Thanks to Ellie for the great…read moreexperience. No haggle, straight forward with transparent pricing. They also took in my trade seamlessly on the spot. Ellie was professional, super friendly and very pleasant to work with. My car was delivered, washed, and spotless in a short wait time. I will definitely ask for Ellie every time and refer my friends and family. Ellie you are a great asset to this company; they should hire more sales reps like you! 5 stars *****

Truly so unprofessional. We attempted to look at Yukon and Acadia and their sales person Jorge was…read moreextremely unprofessional and not helpful whatsoever. Any question we would ask, he would reply with a sarcastic remark. He started making comments like "oh go to other dealerships down the street but grab onto your wallet good luck with those guys". Just making unnecessarily unprofessional remarks. When we ask if we can speak to a supervisor so maybe we can get a better deal he laughed and said "you're wasting your time here.. people don't negotiate. They just buy cars from us". This is extremely disappointing, especially coming in being so enthusiastic about possibly getting a new car. They need major important in their customer service over all. Not welcoming what so ever.

I have every reason in the world to hate Audi. And hate Audi Van Nuys. Just got a brand new…read moreelectric Q4 from there. Within 2 days was already in the shop twice for a bad electric motor(which I imagine is bad for an electric car:)). So I am in process of lemoning it. Sucks right? However, the service dept, particularly the service manager Paul Lee, was very empathetic during the entire process(I suggest if you have an issue with anything in service) going to him. He dealt with a couple things regarding the loaner car swiftly and smoothly, and in a very understanding manner. It was a pleasure dealing with him. And everyone was very empathetic to my plight. Hey, they didn't build the car! Again, easy to hate Audi, but Paul and Audi Van Nuys made me feel good about what could have been an awful time.

We had a problem with our charge port. We took it in for Service. They said they fixed the problem…read more Nope ... We had to take it in three more times before they could fix the damn problem officially It seems they do not know what they're doing?! Stay away from this place....

The service "guide" was very helpful. As often happens, I came in for one thing and left with four…read morethings they said they fixed. The price was probably at least 2 times what it should have been. Be aware, that your guide is selling you services. I hope that the quality is good.

Not very helpful when I misplaced my remote when I was far from home. Sales force may be better but…read moreservice sucks.

This is my fourth review for Galpin Volvo, but it's been three years since my last update. During…read morethat time, Volvo's dealership and service center moved down the street into a beautiful new facility. I typically wait while my car is being serviced, and Galpin makes that easy. The waiting area is comfortable, the Wi-Fi is reliable, and the new FIKA Kafé is a nice touch. I used to enjoy having Starbucks at the old location, but the espresso drinks here are exceptionally good. The service experience has also become more transparent. You now receive a video from the technician explaining any findings and recommendations, along with a text message containing your updated quote. During my most recent visit, the technician recommended replacing one of my front tires due to unusual wear. After reviewing the video and inspection results, I decided to replace both front tires since they were wearing faster than the rears. This was actually the first time I've requested more work than was recommended. I appreciated being given clear information and options without any pressure. I plan to keep my XC40 for a few more years. It was one of the first 2019 XC40s sold by Galpin when the model was released, and with only 40,000 miles on it, it's still running like new. Will I be back? Absolutely. Galpin makes servicing easy, and the technology they've added to the process is a big improvement.

We bought a Volvo ZX90 new in 2024. We have had issues with the entertainment system from the…read morestart. When they were unable to repair the problem last time we had it in we were told we should call Volvo USA customer service. I tried twice and spent a collective 60 minutes on hold. I call ed the service manager and told him what was going on. I told him we bought the car from Galpin and they should be the ones dealing with Volvo. He agreed, said he would look into it and call me back within two weeks. That was five weeks ago and we've heard nothing, even in response to a letter I sent to the manager of the service department and the general manager of the dealership. In the meantime, we have been without access to I-Heart radio for more than two months this time. We've had the car in for service on this same issue repeatedly since we bought the car.

Jason was beyond knowledgable, he was diligent, consistent, and sincere in his quest to help us…read morefulfill the dream of owning a Range Rover. He understood our needs and made it happen. He did so well we are strongly considering another purchase through him. This is Your Guy! Happy Shopping

I custom ordered a Range Rover sport in November. I had the sales associate enter the order in…read morefront of me + confirm it with an image the following day via text message + confirm numerous times on delivery times. Six months later, in May, I received a text message that my car arrived. The car that arrived was NOT the one that I ordered. So one of three things happened 1) order was entered incorrectly - this seemed highly unlikely since I saw the order entered in front of me, and I have confirmation of the image from the website showing all the appropriate options and order details the following day WITH a confirmation number for the order 2) someone changed my order - this seemed highly unlikely given the car presented to me has a lower MSRP than my order which wouldn't make sense 3) my order was purposely canceled to allow allocation for a higher margin order from someone else ... and I would get stuck with a generic black on caraway (mine was also black on caraway which is a popular combo but with specific upgrades and options I chose) that was arriving within a two month window of the original stated order, and hopefully would just accept the car To be fair, I suppose there's one more possibility which is complete and utter incompetence from top down at this dealership. Now I have to order again and wait another six months for my car. Of course I wouldn't dare make the same mistake twice by dealing with this dealership. Btw I don't want to enter names of the individuals I dealt with because I don't know who actually screwed up the order either by accident, or cancelled it on purpose to allow room for another order from someone else. Other than the incompetence, or shadiness, that led to my original order not arriving... the venue is actually pretty decent and the staff otherwise seemed nice. My advice: if placing a deposit for a new order, get a written guarantee that the car will arrive or there is a financial penalty. Otherwise, there's a chance you might go through a similar experience.

"Everything felt impossible until I made it to Brandon's office. I had been let down a couple of…read moretimes before, but when it came to closing this deal, Brandon made it all worth it. He never rushed me, he explained everything clearly, and his whole approach made the process feel easy. The technology he uses in his office is next‑level, and his energy is genuinely good vibes only. Thank you, Brandon -- I appreciate your laid‑back demeanor and the way you handle business."

Worst dealer to go,WILL not recommend you to go to this dealer,they will make you to change your…read moreworking part for a new one so they can make money on parts and laber,they were trying to scam me changing one of my car's part which was working great,luckily decided to go to the different Infiniti dealer and my issue got solved under the warranty and paid just a lil bit of my pocket Infiniti Fam DONT GO TO THIS DEALER NOT RECOMMENDED AT ALL WORST DEALER EVER IN THE WORLD