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    A Better Choice Omega Technical Service

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    8 years ago

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    Harold's Appliance Service Center

    Harold's Appliance Service Center

    (9 reviews)

    4 times. 4 times I had to take off from work for a SIMPLE stovetop repair. What a sham. First he…read morecame to evaluate what was wrong with my glasstop- i told him it was the switch. Very condescendingly he told me no it's not, its the burner. I was like ok... wel thats an easier fix so whatever, do your thing. He tells me no hes got to order the parts. I stood in disbelief. They have them at Lowe's, he could easily go get them, and I found it hard to believe an appliance repair man didn't have a stash in his truck. So this means I have to restructure my work schedule and get permission to work remotely. I absolutely do not let people in my home when I'm not there. We make the appointment for two weeks later, he comes back does his thing. I'm on the phone with work when he's ready to leave and he signals that its fixed. I can't stop what I'm doing, dumb me I trust that its fixed. Now mind you, he claims me this is a burner, something anyone can fix (but because I'm a renter I'm not allowed to) so you pop it in, check for power and heat. Done. HE NEVER CHECKED TO SEE IF IT WAS WORKING. That night when I went to make dinner, the burner was non-functional. I call Monday morning and explain my upset to Bonnie she schedules me for a follow up. I restructure my work schedule A THIRD TIME (this could literally get me fired if I don't use caution here.) The technician comes back and acts like he has no memory of the two previous encounters and turns on the right front burner and with some sass is like "it works, I don't see what the problem is.) Wrong burner, asshole. Then he "revaluates" the left front burner, tells me he has to order the parts (plural?!?). He didn't bring anything with him. I need to make a fourth fucking appointment. At this point, I'm about to freak out on my landlord and tell them they're being scammed by these people, either that or this man has some serious cognitive issues and needs to retire. I call Harold's speak to Bonnie and I am polite but very angry. She's debating be about my right to be angry. I almost snapped. I was like hang on... let me recount the sequence of events, which I did, including that on the very first interaction I mentioned that I believed the switch was bad and needed replacement. All I got was debate, no apologies. Bad business. After a FOURTH appointment, its finally fixed. FOUR TIMES I had to go to my boss and ask for mercy and tap into his trust. NOT COOL. I can't imagine how much Harold's finagled my landlord for. I expended to much energy into this whole entire thing. I did not have a fully functioning stove during canning season, a bunch of hassle, and these people a incompetent. So no, I do not recommend.

    Once again, completely satisfied with Harold's. My cooktop needed repair (one burner wouldn't…read moreignite). They confirmed the appointment by email, and told me advance the cost of the service call. On the day of the appointment the technician called to let me know he was on his way. He arrived ahead of the appointment time and wearing a mask. He removed his shoes without my asking. Assessed and fixed the problem in about 10 minutes. Explained what the issue was. Charged me just for the service call. Was friendly and polite. Highly recommend!

    A Better Choice Omega Technical Service - homeappliancerepair - Updated September 2026

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