My recently purchased Mercedes had a pebble that hit my front windshield while on the expressway &…read moreput a small hole which had started to crack on two sides of the hole. The damage was beyond repair so I needed a replacement. I researched awhile for auto glass places & came upon this one that had good Yelp reviews. I called & spoke to Leslie on 1/7/26 who was friendly & informative which I appreciated. She looked up my vehicle & gave me a quote that was the best price out of all the places I got quotes for. She told me she'd need to order the glass so I told her to do so. I then came at 8:20 a.m. on 1/8/26 to get the glass put in. I was the first customer to arrive. A tall skinny guy came out & I told him what I was there for. He wasn't really friendly. He then took the keys to bring my car into the work area & I went into the waiting area. I like that there is a glass window by the front desk where you can watch them while they work which I checked a few times to see what they were doing. Many customers do business there, the waiting area became pretty full fast. Forty-Five minutes later, my car was ready. I went out to look at my vehicle. I didn't like the fact that they left all kinds of small bits of glass & debris on my front fender & I let them know that needed to be cleared. I felt on the windshield panel & some sort of black substance got on my hands (see picture). They cleared the debris & I then paid through Zelle because any other payment incurs a 3.5% processing fee. I asked for a receipt & asked the person who gave me the receipt his name because I had a few questions. He said "Carlos" & gave me a car calendar which was nice. I then go out to my car to leave. As I adjusted my mirror, the mirror suddenly came out of the holster. I was shocked & went back inside to let them know. It was the tall, skinny guy again who went out to look at it. He brought it back into the work station. They worked on it for awhile which made me a bit nervous while back in the waiting area along with the fact that there is a camera that the mirror is a part of. At first, the one worker requested me to put the mirror in the position I wanted. I questioned him - the mirror should be able to be adjusted, not just in one position. At that point, no part of management came to me to address the problem. Finally, the tall, skinny guy told me my car was ready. I now had been there 2 hours. I went to the car & tested out the mirror very carefully. I then asked the tall guy what the issue was that caused the problem. He mentioned about an original part but he wasn't communicating very well for me to understand what happened. I asked him if I have any other issues with the mirror what should I do. He told me to bring it back. I then asked him who the manager was of the establishment. He told me "why do you want to know?" At that point, my opinion of the establishment completely changed. I told him that I have spent close to $500 here & you are not willing to give me the manager's name? He then told me the manager's name is Carlos which is who had taken my payment prior. I asked him to bring Carlos over which he did. I confirmed with Carlos that he indeed was the manager which he said he was. I let him know my concerns as far as what the issue was with fixing the mirror & why his employee got snippy with me when asking a simple question of who the manager was there. He was able to explain why there was an issue with a bracket that secures the mirror & what was done to fix it. He told me he would address the response his worker gave me. He thanked me for my business, my patience but that didn't come until I asked to speak to him. It would of been nice to have gotten that at the time the issue was first presented as he was right there at the register knowing what was going on. Carlos was friendly & professional so I appreciated that. The lady at the front desk said that they've been in business for 17 years which is great. They have signs that say not to talk on the phone on speaker or video (see pictures) but the young lady who was working at the desk was talking to a woman on speakerphone & loudly playing games on her phone while also talking to another employee about a customer who she just spoke to on the phone who wasn't willing to give their car information. They had a big screen TV in the waiting area but it wasn't on. The waiting area is small but nicely constructed with black comfy chairs to sit & wait for your vehicle. My advice is to make sure you carefully inspect your car before you leave there. My wipers automatically turn on when there is water on the windshield so I had them test that out before I left to which it was working. I'm glad to have a new windshield but didn't like the hiccups that happened along the way. Mostly all the employees are hispanic & alot of times as they were working, they were talking in Spanish so I couldn't understand what was being said which for me was a bit uncomfy.

Got my damaged driver side window replaced here. Before I can open an app to use my phone they were…read moredone! Quality work in no time!!

Amazing! Had an issue with my sunroof leaking; they took care of it quickly and were very…read moreaccommodating. Highly recommend. Great service.

This glass company is the best I have ever used. Mike does quality work. He h replaced windshields…read moreon two of my cars and repaired a chip in the glass on my van. His attention to detail is perfect. Much more competitive than all the other companies out there.

My wife needed a windshield for her new Ford Explorer, and they were able to accommodate her…read morethrough her State Farm insurance with a brand new factory windshield install in about an hour, including the calibration

They did an amazing job! Had my windshield done in an hour! I would recommend this place to anyone,…read morethe price was in my budget an amazing Deborah Williamson

I took my Ford Edge to have my panoramic glass replaced. They have a commitment to customer…read moresatisfaction that is second to none. Excellent communication with everyone I interacted with. Highly recommended!!

Leaving for a vacation and go get a car wash. Come out and windshield is cracked! Call Nacco at…read more2pm, they schedule me for 8am the next morning have the windshield replaced and recalibrated in less than 2 hours! Price was reasonable. Service quick and professional. Cassie was great in handling my frantic desperation. Completely recommend!

Theives that steal out your car go somewhere else anywhere else. Some of the reviews are from…read moreCarlos himself ! His wife is rude and will argue with you about anything this place is ghetto and should be shut down.

I have had a van tinted with this company and I had two vehicles they did a great jobread more

Great Customer Service I received from both JR and Carey! The great installation and service…read moreprovided was outstanding! I couldn't believe the affordable price! My wait time was durable considering what needed to be done. I would recommend Frank's Auto Glass to all! I'm glad to know we have businesses like this in my community. Thanks for your GREAT CUSTOMER SERVICE!

Quick service & affordable based on your car & reception is a really sweet heart of a white ladyread more

Top Shelf! Great Service…read more Great Work. Great Communication. Even Detailed my vehicle before giving it back to me. Can't say enough good things about these people.

Great customer service! Work looks great!!! I am happy I went to them to have my car fixed!read more

Helpful, Patience, Professional and Reasonably Priced!! They should be Your #1 Go To. Steer clear…read moreof that Expensive national Brand!!!!!!! I normally review on Google!! I found this company on your website!!! Master Tech Di..... And Co.... Kudos!!!!!!!!

He was SOOO NICE! Easy to reach, super nice, explained everything very well! The best price by far…read moreand they come to you how cool is that!