I called Ricci Washer & Dryer Repair Specialist and the owner, Mark, was very professional and…read moreknowledgeable over the phone. I had already made 3 prior calls to other technicians and Mark was the only one that gave me what it would cost to repair my dryer. Others wanted to charge me a diagnostic fee and then if I decided to go with them, they would reduce the diagnostic fee. But after I explained to Mark what my dryer was doing, he told me exactly what it could be and how much it would cost. Mark did not cover the area I live at, but he was willing to come by me and repair my dryer. Mark used to be a technician at Sears, so I felt very comfortable with him because I had purchased my Electrolux machines from Sears in 2010. He was very friendly and knew what he was doing. It took time to take my dryer apart to get to where the ignitor was. He replaced it with a new one and assembled everything back the way it was. He even gave me a Veteran's discount, which I was very pleased. Mark's price was very reasonable, but most importantly, he did a great job and repaired my dryer on the spot. I am extremely happy with his service, and I highly recommend Mark. Thank you so much, Mark!!

The technician showed up and gave us Good service and was very informative. He provided the service…read morewe requested and at a good price. These business is o e I'll use again.

Put in service request Saturday at 2:30 pm, believing I might hear from someone by Monday…read more Received a call 5 minutes later and had an appointment 2 hours later. Great speedy service and honest recommendation after thorough investigation of the problem appliance. I was only charge their minimum fee for coming out. Good value compared to other large appliance repair companies.

I gave him a bad review on Thumb tac, He responded. "That this is another customer who lies". He…read morewas two hours late when diagnosing problem with my washing machine. Called me the next day after 6pm. I waited all day. No phone call to explain delay. I was not available on Sunday and I agreed to Monday. He agreed to come on Monday. It was after 10 am and I received no call that he was running late. I texted him and he responded, his car broke down. He did not call to let me know. What business do not have access to a phone. I cancelled the job. Never use this business again. Totally disrespectful and unreliable. Poor communication. Take the customer for granted.

We've had Mike out several times for different appliance repairs, and he is the only person we…read morecall. His reliability and honesty are unmatched. Every time, he has either fixed the issue quickly and efficiently or given us a straightforward, honest opinion when a repair simply wasn't worth the cost. That level of integrity is hard to find. Most recently, he repaired our dryer and once again proved how knowledgeable and skilled he is. He truly knows his craft and does excellent work. We can't recommend Mike highly enough!

Didn't have a good experience, came out, didn't resolve the issue, called to have him come back…read moresince his work was under warranty, showed zero interest in fixing the problem. Said he couldn't make it back for a long time.

Wow! Zack is great!…read more Our Maytag dryer kept giving off "check lint screen" error lights and wouldn't work. We had religiously cleaned the screen after each use, but the dryer came with the house, so we didn't really know how old it was. (Zach said 8-10 years.) Anyway, we called a little after lunch, and while Zach was at another job and picked up. He was able to sort of diagnose our problem over the phone and was able to get from Naperville to Westmont in less than 20 minutes. (I hope he didn't drive too fast.) We were not really expecting any appointment until next week, but within an hour, Zack was able to diagnose the problem, and FINISH the repair and the dryer area looks great. I'm typing this up at 4:20pm and we called him not even 4 hours ago. Very happy with ZTG. Thanks Zack!

A true 5 star. ZTG does outstanding and honest work. Encourages choices that save us money every…read moretime.

Excellent service and execution! We moved and our refrigerator cord was damaged. A + was not only a…read morefair price, they actually did the work and replaced the cord the very same day I contacted them. Seriously- look no further!

Would not give up front quote even though I have quote from DCS tech that asses the issueread more

I have used them in the past and I have had a good experience everytime they've been out. They have…read morevery reasonable rates, prompt service, and always very knowledgeable.

From the owner: We repair Ovens, Ranges, Dishwashers, Garbage Disposals, Refrigerators, Dryers and Washers. Fast,…read moredependable service. Same day or next day. 27 years of experiance.

Rich worked very hard to fix my Speed Queen washer. He checked out everything that was the possible…read morereason it wasn't draining completely. Turned out to be one of the two computers on the Speed Queen. The computer was expensive but I chose to replace it rather then look for a new washer. I would definitely recommend Chicago Appliance for any appliance item I have. Rich was great.

My Magic Chef oven stopped heating. Rich promply arrived to save the day when diagnosed & replaced…read morea failed inginter in no time. I will have Chicago Appliance Service all my appliance from now on.

This company used to be good. The owner helped out and saved me money on a broken refrigerator ice…read moremaker latch that was broken however since then whoever takes their calls on their answering service does not return calls. I put in a call to have this company come out and service my whirlpool gallery series due to a faulty ice maker and they never responded to my call. I will probably move on to another place

They are solely HVAC. They don't do appliance repairs anymore. I would trust them. When they did…read moreappliances I had them repair my washing machine. Good service. Honest family owned business.