I gave him a bad review on Thumb tac, He responded. "That this is another customer who lies". He…read morewas two hours late when diagnosing problem with my washing machine. Called me the next day after 6pm. I waited all day. No phone call to explain delay. I was not available on Sunday and I agreed to Monday. He agreed to come on Monday. It was after 10 am and I received no call that he was running late. I texted him and he responded, his car broke down. He did not call to let me know. What business do not have access to a phone. I cancelled the job. Never use this business again. Totally disrespectful and unreliable. Poor communication. Take the customer for granted.

Put in service request Saturday at 2:30 pm, believing I might hear from someone by Monday…read more Received a call 5 minutes later and had an appointment 2 hours later. Great speedy service and honest recommendation after thorough investigation of the problem appliance. I was only charge their minimum fee for coming out. Good value compared to other large appliance repair companies.

We've had Mike out several times for different appliance repairs, and he is the only person we…read morecall. His reliability and honesty are unmatched. Every time, he has either fixed the issue quickly and efficiently or given us a straightforward, honest opinion when a repair simply wasn't worth the cost. That level of integrity is hard to find. Most recently, he repaired our dryer and once again proved how knowledgeable and skilled he is. He truly knows his craft and does excellent work. We can't recommend Mike highly enough!

Didn't have a good experience, came out, didn't resolve the issue, called to have him come back…read moresince his work was under warranty, showed zero interest in fixing the problem. Said he couldn't make it back for a long time.

I first called Zack maybe 4-5 years ago about our leaking washer. Over the phone he told me that he…read morewould save me the trip charge because what I was describing would cost more to fix than for me to go buy a new washer. Right then I knew he was honest. A couple weeks ago our fridge was having an issue with the paddle for the ice/water sticking so I called him and we had a couple other small issues we figured we would get fixed at the same time. He charges a trip charge which gets applied to your repair if you decide to do it. His fee for fixing the first appliance is a flat rate plus parts. Additional appliances were also a flat rate but way less than the first item. So if you have a few things to do at once it saves you. He came out and diagnosed our issues and then ordered the parts needed and came back a few days later and fixed everything. He takes a variety of payment methods and warranties his work. He was so pleasant to have around and I'm normally not comfortable having people in the house. Even my dog liked him! Anyway I highly recommend Zack for help with keeping appliances out of landfills and in good working order.

Wow! Zack is great!…read more Our Maytag dryer kept giving off "check lint screen" error lights and wouldn't work. We had religiously cleaned the screen after each use, but the dryer came with the house, so we didn't really know how old it was. (Zach said 8-10 years.) Anyway, we called a little after lunch, and while Zach was at another job and picked up. He was able to sort of diagnose our problem over the phone and was able to get from Naperville to Westmont in less than 20 minutes. (I hope he didn't drive too fast.) We were not really expecting any appointment until next week, but within an hour, Zack was able to diagnose the problem, and FINISH the repair and the dryer area looks great. I'm typing this up at 4:20pm and we called him not even 4 hours ago. Very happy with ZTG. Thanks Zack!

I'm not a man of many words I do recommend. This company for all your appliance repairsread more

Excellent service and execution! We moved and our refrigerator cord was damaged. A + was not only a…read morefair price, they actually did the work and replaced the cord the very same day I contacted them. Seriously- look no further!

I have used them in the past and I have had a good experience everytime they've been out. They have…read morevery reasonable rates, prompt service, and always very knowledgeable.

From the owner: We repair Ovens, Ranges, Dishwashers, Garbage Disposals, Refrigerators, Dryers and Washers. Fast,…read moredependable service. Same day or next day. 27 years of experiance.

My Magic Chef oven stopped heating. Rich promply arrived to save the day when diagnosed & replaced…read morea failed inginter in no time. I will have Chicago Appliance Service all my appliance from now on.

Rich worked very hard to fix my Speed Queen washer. He checked out everything that was the possible…read morereason it wasn't draining completely. Turned out to be one of the two computers on the Speed Queen. The computer was expensive but I chose to replace it rather then look for a new washer. I would definitely recommend Chicago Appliance for any appliance item I have. Rich was great.

This company used to be good. The owner helped out and saved me money on a broken refrigerator ice…read moremaker latch that was broken however since then whoever takes their calls on their answering service does not return calls. I put in a call to have this company come out and service my whirlpool gallery series due to a faulty ice maker and they never responded to my call. I will probably move on to another place

They are solely HVAC. They don't do appliance repairs anymore. I would trust them. When they did…read moreappliances I had them repair my washing machine. Good service. Honest family owned business.