We have been working with Charles Lassey and ACL Property Management for 12 years! If you are…read morelooking for a property manager, I recommend looking no further. He is a true professional. His response is prompt and precise. He is easy to work with. Over the years, when an issue arose within our property, it was handled immediately. I truly appreciate his professionalism, attention to detail, and commitment to providing great service.

I've been a tenant a little over a year in an ACL property. It's been a great experience. Recently,…read morea few maintenance issues came up and I sent a request through the portal for the first time. The response was very fast and the communication was great. Everything was fixed promptly and done by people who know their stuff! I am very satisfied with how ACL responds to requests and really enjoy having the peace of mind knowing everything works well again. Thank you!

I had an overall good experience with Jennifer. We got off to a rocky start due to my service…read moreanimal, as she felt I had hidden it from her that I have a service dog and did not want to rent to me because the apartment was no-dogs-allowed. However, after meeting him and discussing it further, it was not an issue at all and we never had any further disagreements. Jennifer never entered my apartment without significant notice (she always gave more notice than legally required and was flexible about what time she came so it worked with my schedule) and only came by when absolutely necessary. She was never overbearing and trusted me after it became clear that I wasn't trashing the place. I was required to have the carpet professionally cleaned on move out and elected to hire a professional house cleaner as well at her recommendation. The final move out inspection went really smoothly and I received my deposit back within a few weeks. She was always very responsive to text and call and never unpleasant to deal with. When the owners of my apartment planned to sell and not renew my lease, Jennifer offered to help me find a new place and to put me in contact with similar rentals. The only con of working with Jennifer is her handyman is genuinely the worst handyman I've ever had. He is very polite, no doubt about that, and a very kind man. However, every single fix that he did to the apartment was purely abysmal. Some things he just never fixed, like when I asked him to fix the doorbell he just took it and never brought it back. I asked him to fix the screen door because it didn't close all the way and he "fixed" it, causing the door to have a several inch gap between the door and the frame when closed. Sometimes he would claim things were just not fixable when they clearly were and I had to do those things myself, like screwing in the dishwasher bracket so it didn't jump out from its nook every time I ran it or increasing the water flow to the toilet so it didn't take three minutes of holding down the handle to flush. All that being said, I was Jennifer's tenant for two years and she was really quite lovely to work with. As a woman it's nice to have a woman as your property manager and she was a good advocate on my behalf when the HOA came for me after mistaking me for another tenant who had broken HOA rules.

Jennifer and Joe are great to rent from! We rented a house in Hayward that was perfect for our…read morefamily at the time. We made a couple minor repair requests in the beginning and they responded within a day or two. There was also a point where we potentially needed to break our lease early. We read through the paperwork but still had a couple questions. Jennifer was usually the one to reply and to our emails, clarifying the info. ** We did not end up having to break lease, btw. Even after we had left and moved out, one of the maintenance guys found some stuff we left behind. Jennifer was kind enough to take the stuff and email me to coordinate me picking it up. We would definitely rent through All Bay property management in the future.

I recently worked with Perry and Tianne to sell a house that my brother and I inherited. I…read moreimmediately knew that they were the realtors I wanted to go with; the house was in poor shape, but they saw potential and were up for project managing the cosmetic and structural repairs. I truly didn't believe the house could look so good! It took about three months to get everything done once they got started, but it went SO smoothly. Perry handled everything, and the house looked spectacular by the end! It sold within a week of being on the market. I also appreciated how Perry handled more sensitive family dynamics. Overall, he and Tianne are reliable, savvy, ambitious (but realistic) realtors who know the San Leandro market super well. I couldn't have hoped for a better experience!

We are living our best life in our dream home, in beautiful Livermore and it is truly magical!…read moreBeautiful sunrises from our front porch and beautiful sunsets from our backyard! The journey to owning any home, let alone one's dream home, is both a stressful and exciting time wrought with emotion. Finding an amazing realtor who makes it all seamless is the single most important decision one can make at the onset of this very important journey. We feel incredibly fortunate to have found that one of a kind realtor --Jeanine Rinetti, thanks to raving reviews from close friends who had also used Jeanine for their home purchase. From our first conversation on the phone to our first in-person meeting, to the 1001 texts back and forth, Jeanine was patient, knowledgeable reassuring and accommodating, never once pressuring us to make a decision. She always made us feel like we had all the time in the world and she was along for the ride no matter how long it took. What an incredible gift that was!!!! Once we made the decision, Jeanine took care of things even before we asked, following up and running interference, and making everything just happen. For us, with our busy work lives, all the little things Jeanine handled, even after our home purchase, showed us what a full service shop she runs. Beyond the service she provided for us as our realtor, her warm personality draws you in and makes you feel cared for. Our experience could not have been more perfect, and the icing on the cake - we are lucky to now call Jeanine our friend!

While searching for a rental home, I found one I was interested in and applied. Matt was very…read moreresponsive, professional and set up the viewing date quickly. I love that I was able to complete everything online and over the phone and video. The process is convenient, fairly easy and Matt is friendly and professional. I did not end up moving forward with the rental, it was really nice, just not a good fit for my family at this time. If you're looking for a new home I would recommend giving this property management company a try.

I had a very disappointing experience with this property management company…read more My security deposit was never returned even though I cleaned the unit completely before moving out. I also reported a bathroom drain issue that took almost two weeks to fix, which caused a lot of inconvenience. Communication was very slow and I felt my concerns were not handled professionally.I suggest that homeowners not entrust their property to them, because they don't care about your house -- they only care about their commission.

My partner and I were approved for a unit after viewing three properties by this management! While…read more2 Lofts was shown in terrible condition (with bugs, old food, and stains still in place), we proceeded with applying for the cleanest unit which was even more of a red flag because for this unit they said someone was already suppose to pick up the key but she ghosted them! A week later Franny called with an approval and we also received an email confirmation. I mentioned I would be applying for Homeless Assistance through Contra Costa County, and they were obviously depending on it more than myself. This was my first time navigating permanent assistance, so I had questions. I asked if it was possible to separate the lease, I was informed the next day by Franny after checking with her broker they can't proceed with that & I was ok with that, as they still proceeded to go through with everything relying on the permanent assistance! Eventually, I found out the county was able to proceed with both of us on the lease, which was even better! Unfortunately, due to delays with my caseworker which I made a complaint on while trying to reach her for a week which I feel she was ignoring me on purpose because my case was switching to Alameda County July 1st which I just think she didn't want to do any paperwork for my assistance! After finding out I was denied assistance due to accepting a new job with the City of Oakland, my offer letter wasn't good enough & they wanted paystubs even though my worker told me I can. I told them it takes at least 3 weeks for the process & was waiting for my employee Id number Proof wasn't enough, unfortunately they wont pay more than 80% of your income. The moment Franny found out the county couldn't pay, she ghosted me. I emailed Franny the same day I was denied no response so I called the next day. Still, I offered to pay the entire deposit and rent out of pocket for the unit to the property management and even let them know I could bring the full payment the same or next day & move in on the 7th no later than the 15th! My partner makes 3.5-4x the rent, and I have additional self-employment income. Eventually, I was told they weren't moving forward with my application I was ultimately told the owner didn't want to deal with it I truly didn't understand and the reasons kept changing First, it was because originally planned to move in on the first Then, it was the "inconveniences with the county" (even though I was pushing the process myself) Then it was allegedly "fraud" because I asked about separating leases, which was an honest question, not a demand although after they still proceeded to ask and move forward with me! She said it seemed as if I was unreliable! Like huh? Then after I mentioned a fair housing complaint Franny stated the county thinks something is up with you too" A completely inappropriate comment that made me wonder if my confidential information was being shared improperly or if I was being retaliated against. I never received a written notice explaining why we were denied, even after asking twice. This experience delayed my family by two critical weeks, and based on how it unfolded, I strongly suspect source of income discrimination. We were transparent, financially qualified, ready to pay, and had solid rental history but none of it mattered at this point after they realized the county wouldn't be footing the bill. Which makes me realize I don't think they even did any job/ or rental history verifications! If you're a working person trying to get stable housing or using assistance in any way, be cautious. Based on my research, this is not a unique experience. It's common for people using public assistance to be treated as less-than even when they're offering to pay everything themselves. I'm filing a formal complaint with Fair Housing, and I'll continue to speak up not just for myself but for anyone who's ever been quietly discriminated against and made to feel like they are the problem. We deserve better.

I worked with Olivia for a few months and was disappointed when I received a note that the owners…read moreof my rental switch Property Management companies. While I worked with Olivia, she was very attentive in showing properties to us that fit what we were looking for. She made it very easy to make a decision and was accommodating to our schedules and needs. After move in, she was easy to get a hold of in regards to issues on the property that needed to be resolved. She always responded within a few hours (if not within that hour that I reached out to her) which is not the experience that I am having with the new company, unfortunately. I recommend working with Olivia to anyone looking for a rental in the Oakland/East Bay area.

I've known and worked with Steve Francois professionally for quite some time, and he has become one…read moreof the people I trust when I need a knowledgeable property management perspective. What I've always appreciated about Steve is that he's straightforward, experienced, and practical. When I've had questions involving rental property or needed a resource for an owner who could benefit from professional management, Steve has been generous with his knowledge and responsive when I've reached out. Being in real estate myself, I don't take professional referrals lightly because the people I recommend ultimately reflect on me as well. I've felt comfortable referring owners to Steve and SLPM Property Management, and I value having them as a professional resource. Definitely worth a conversation if you're a Bay Area property owner looking for experienced property management.

I rented with SLPM for 12 years. They are very responsive, even more so now with their new…read moreownership. Obviously we had issues come up in the unit over 12 years, but they were resolved quickly and staff are friendly and helpful. The maintenance vendors they used were also reliable and responsive. Finding a good property management company on the renter's side seems pretty rare and I'd be very happy to rent from SLPM again.

Huge thank you to Jessica for helping me sell my home! She isn't just a realtor; she's a design…read moregenius. Her staging transformed my home, highlighting its best features in a way I couldn't have imagined. It made a massive difference in how the property was perceived. Thanks to her expertise and preparation, we sold for over the asking price. She knows the market inside and out and builds a strategy that delivers. If you're buying or selling, you need her in your corner! Beyond the business side, she is a kind and genuine person. I felt completely comfortable trusting her as my realtor. She felt like a good friend. She helped me every step of the way. No matter how small my concern, she was incredibly responsive and patient, ensuring I always felt heard and informed. Thank you Jessica!

We worked with Sam again--this time to rent out our property--and he exceeded our expectations once…read moreagain. He leveraged his network to find an excellent tenant, communicated proactively throughout the process, and made everything seamless. We certainly feel we are in safe hands when working with Sam. We couldn't recommend him more highly.

My partner had to decide to rent or sell his house. We met with Nick from Ukiyo twice and we were…read moreso impressed with his knowledge, direct approach and patience. We were looking forward to having them manage our rental and felt very confident with the selection based on the support and communication provided. We have had to put renting on hold but Ukiyo will be our first call if we decide to move ahead.

We saw a property on the Ukiyo website, and they quickly accommodated a tour. My partner toured the…read moreunit and loved it, so we applied. Saj was in touch with us frequently through the application process, but once our applications were submitted, communication was less consistent. That said, we found out the next day that we were approved! At least, we thought we were. Nobody at Ukiyo had confirmed whether we have pets (we do, and didn't want to double-list them with multiple adults applying), so they had to recalculate the deposit and needed us to provide vaccination records. Once we did so, we paid the deposit and went to bed, feeling like the next day we would pick up keys to our next home. Instead, we found out that the property owner doesn't allow pets, and that our entire application process was wasted. Not only are we not moving into what we thought would be our home for the next decade, but also we're having to find another option and wasted a week of time and energy. I can't claim I understand property management. That said, either the owner provided incorrect information to Ukiyo (in which case Ukiyo needs to do a better job screening owners since they "don't work with just anyone" according to their site) or Ukiyo didn't ensure that they had the correct information in their listing. Whichever is the case, the entire process has left us with a terrible impression of Ukiyo's business. It's already exhausting enough to navigate bay area housing without this kind of mess.